The Mainline Story

Technology that enables business.

Michael Moretti

About Mainline

Founded in 1989; 21 year partnership with IBM

Specializing in System z, Power Systems (Systems p, System i) System x, System Storage, Software, Networking, and Services

More than 600 employees nationwide

$750M in revenue in 2009

Nationwide coverage with corporate headquarters in Florida and offices in Los Angeles, Chicago, Toronto, Sao Paulo, and Monterrey

Recognition

98% Customer Satisfaction

PREMIER Business Partner Status

IBM Beacon Award

IBM BP Leadership Award

IBM Dynamic Infrastructure Specialty Elite Certified

IBM Software Value Plus

Wyse Visionary Partner of the Year

First National VMware Partner

VMware Technical Achievement Award

VMware Desktop Virtualization Partner of the Year

Cisco’s Customer Satisfaction Excellence Distinction

Novell Data Center Partner of Year

Product mix

IBM System Z30% Mainframe

IBM Power30% Linux/Unix

IBM Storage23%

IBM System X13% Intel Based

Solutions2%

Other2%

Technical Resources

Linux Deployment

New Workloads

Consolidation

Hosting

Capacity Planning

Platform Modernization

System z

Systems Engineers (SEs) | Technical solution design with customer and account executive. Mainline holds more than 500 technical certifications.

Systems Engineers – Product Specific Technical Expertise

High Availability

Linux Deployment

Consolidation

Virtualization

BI

Oracle, DB2 set up

TOGAF

Power

Virtual Desktops

Server Consolidation

VMware

Windows

Linux Deployment

Blades & High end x

IBM Director

System x

XIV

Protect Tier

Storage Management

Storage Virtualization

System Storage

WebSphere

Tivoli

Information Mgmt

Rational

Lotus

Operating Software

Systems ArchitectsDesign and propose cross-platform solutions.

IBM Software Value Plus Partner

TechlineCentralized team of Systems Engineers dedicated to increasing Sales and SE productivity.

BP Innovation CentersProvide education to customers on IBM hardware and software products.

Software & Solutions

Focus Areas

Performance Management/Assessments

Business Continuity/ Disaster Recovery

Networking and Security

Dynamic Infrastructure

Project-based Services

Virtualization

Consolidation

Installation/Implementation

High Availability

Migrations/Conversions

Data Protection

IT Staffing

Managed Services

Technical Support

ADVISORYSERVICES

IT OPTIMIZATION

INFRASTRUCTURESERVICES

HUMAN CAPITAL

MAINLINE PROFESSIONAL

SERVICES

Our IBM Relationship

Mainline is an SP1.

What is an SP1?

This means Mainline purchases most products directly from IBM, not a distributor

Why does it matter?

IBM team dedicated exclusively to Mainline

We go directly to our dedicated IBM team with issues – not having to relay them through a distributor

Easier administration - no “middle man”

Quicker order entry - means timely delivery information, dates

Solution Partners

Client Centric Team

Solution Specialists

VirtualizationBusiness Resiliency

Business Intelligence IT Optimization

SecurityCloud

Customer Care

Contracts Orders & Movements

Billing Customer Satisfaction

Brand Specialists

System zSystem xSystem pSystem i

System StorageSoftware & Solutions

Services

Techline

Hardware Configuration Support

System z Software Pricing Support

System AssuranceTechnical Q&AServer Studies

I/O Studies – Disk & Tape

CustomerAEIBM

Customer Satisfaction

2009 Results

98.4% 98.4% 98.4%

99.7%

OverallSatisfaction

PresalesTechnicalSupport

SolutionKnowledge

Expertise ofSales Staff

Why Work with Mainline?

Achieves high level of customer satisfaction (98%)

Sells all IBM solutions and enhances value with other strategic partners

Invests in resources and solution areas

Deep technical knowledge

Committed to providing the best solution for the customer

Brings the best value, ease of doing business, flexible payment options and real expertise

Provides comprehensive, end-to-end solutions

Provides customer financing

Trusted partner, advisor and advocate