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A Study on Training & Development Program At PNB 28519103911

CERTIFICATE OF AUTHENTICITY

This is to certify that the Summer Training Report titled A Study on Effectiveness of

Training and Development Program at Punjab National Bank is an original work

submitted by Shweta Bhardwaj , Enrollment No. 28519103911, MBA IV Semester

Student ofGitarattan International Business School ( giBS) for the partial fulfillment

of Master of Business Administration ( MBA) Program of Guru Gobind Singh

Indraprastha University under the guidance of Ms. Kanupriya Malhotra and the same

has not been submitted to any other University or Institute for award of any Degree /

Diploma.

Ms. Kanupriya Malhotra Dr. S.S. Narula

Assistant Professor Director

Project Guide Gitarattan International Business School

Gitarattan International Business School

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DECLARATION

I, Shweta Bhardwaj, Enrollment No. 28519103911, MBA Third Semester hereby

declare that this Project Report entitled as A Study on Effectiveness of Training and

Development Program at Punjab National Bank is an original piece of work done by

me under the guidance ofMs. Kanupriya Malhotra and has not been submitted to any

other university or institute for the award of any degree or diploma or fellowship.

The Information in the report is all true to the best of our Knowledge.

Shweta Bhardwaj

Enrollment No. 28519103911

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ACKNOWLEDGMENT

Research is a venture that requires cooperation of many people I feel pleasure in taking

this opportunity to express my sincere regards to my Supervisor, Ms. Kanupriya

Malhotra, Assistant Professor , Gitarattan International Business School, New

Delhi. Without her guidance , valuable suggestions, constructive criticisms and

encouragement through out the course of the project, the present share of the work would

not have been possible.

I wish to place on record my gratitude to Dr. S.S. Narula , Director and Mr. Rajesh S.

Pyngavil, Program Coordinator , Gitarattan International Business School , New

Delhi for their continous encouragement and advice which were of immense help to me.

I am also thankful to all teachers , non teaching staff and all my friends of the Institute for

their kind help.

During the planning of this work the most difficult job was the stage of data collection I

want to convey my deepest regards to Ms. Rimi Ray, the HR Manager and all the

employess of Punjab National Bank , New Delhi. Without their help, data collection was

impossible for the present study.

Shweta Bhardwaj

Enrollment No: 28519103911

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S.No Table of Contents Page.No

1. EXECUTIVE SUMMARY 1

CHAPTER - 1: INTRODUCTION

1.1 Overview of the industry 3

1.2 Company Profile 6

1.3 Products / Services ; Information & Competition 18

2. CHAPTER 2: THEORETICAL FRAMEWORK OF

THE STUDY

28

3. CHAPTER 3: RESEARCH METHODOLOGY

3.1 Scope of the study 68

3.2 Objectives of the study 68

3.3 Limitations of the study 69

4. CHAPTER 4: DATA ANALYSIS ANDINTERPRETATION

72

5. CHAPTER 5: FINDINGS AND DISCUSSION 91

6. CHAPTER 6: CONCLUSION

&RECOMMENDATIONS

93

7. REFERENCES 96

8. ANNEXURE 97

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LIST OF TABLES

TABLE

NUMBER

DESCRIPTION OF TABLE PAGE

NUMBER

1. Schedule of Training 53

2. Understanding the Need for Training in the Industry 59

3. Research Design Table 71

4. Training Programs in the Organization 72

5. Recent Training Program Organized by the TrainingCenter

73

6. Channel of Communication Used in the Program 747. Factors Hinder during Training Program 75

8. Identification of the Need for Training 76

9. Developing Managerial Capabilities 77

10. Clarity of Objectives 78

11. Training Program Planning 79

12. Increase in Job Competency 80

13. Increase in Practical Knowledge 81

14. Improvement in Performance of Employees 82

15. Development through Training 83

16. Adequate Time to Plan Improvements 8417. Coping with Competition Changes 85

18. Abreast of changes in the Environment 86

19. System of Feedback 87

20. Through what means of Feedback 88

21. Rating of Training 89

22. Suggestions welcomed by the facilitators 90

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LIST OF FIGURES

FIGURE

NUMBER

DESCRIPTION OF FIGURES PAGE

NUMBER

1. Classification of Bank 132. Organisational Structure 16

3. Hierarchy of PNB 17

4. Implication of Bank 30

5. Training Process in Action 35

6. Training facilities available for officers 55

7. Basic Scheme of a Planned Training Process 56

8. Pie Chart representing Training Program 72

9. Pie Chart representing Recent Training Program Organized

by the Training Center

73

10. Pie Chart representing Channels of Communication used in

the Training Program

74

11. Pie Chart representing What Factors hinders Training 75

12. Graph representing Identification of the Need for Training 76

13. Graph representing Developing Managerial Capabilities 77

14. Graph representing Clarity of Objectives 78

15. Graph representing Training Program Planning 79

16. Graph representing Increase in Job Competency 80

17. Graph representing Increase in Practical Knowledge 81

18. Graph representing Improvement in Performance of

Employees

82

19. Graph representing Development of Training 8320. Graph representing Adequate Time to Plan Improvements 84

21. Graph representing Coping with Competition Changes 85

22. Graph representing Abreast of Changes in the Environment 86

23. Pie Chart representing System of Feedback 87

24. Pie Chart representing What means of feedback is adopted 88

25. Pie Chart regarding Rating of Training 89

26. Pie Chart regarding Suggestions welcomed by the Seniors. 90

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