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The Leader in Law Enforcement, Emergency Response, Military, and Public Health

Alert Notification…

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Alert Notification System

1-800-323-3639 ext 3717

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Select The CityWatch Solution to Review

1Outbound Messaging

9Detailed Call

Reporting

7Automated

Surveys

5MassEmail

6Conference

Calling

#CityNet

8System

Configuration

4Multi-Line

Faxing

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*ESRI GISMapping

2Inbound

Messaging

0CityWatch Customers

3Network/WEB

Access

1-800-323-3639 ext 3717

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Outbound BroadcastsCityWatch Broadcasts allow you to reach hundreds of Telephone, Fax, Pager (voice/text), Email, and TDD-TTY locations in minutes…

Applications Health Alerts Hazmat Alerts Lost Children Weather Warnings Bio-Terrorism Military Nuclear Homeland Defense Special Needs Personnel Call-Ups

Broadcast Types Voice Fax Pager Survey Email Team Builder TTY- TTD Conference Next >Next >

Broadcast Options Immediate Delivery Scheduled Delivery After-hours Priority Multiple Simultaneous Secured

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Different Scenarios based on List User Selectable Broadcast Types Auto-Copy broadcast to Email Address Auto-Copy broadcast to Cell Phone and Pagers Multiple Main Messages Redo Broadcasts to Complete\Non-Complete members Use External Database for Out Call Automatic Retry to Busy\Ring No Answer Numbers Call Escalation to Multiple Numbers per Member Multi-Lingual Options Priority Call Sorting User Restrictions

Broadcast Features

< Prev< PrevAccess CityWatch Via any Telephone – LAN/WAN Workstation – Remote Dial-up - or by the Internet…

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Voice Broadcasts Unlimited Broadcast Lists Activate Numerous Broadcasts\Scenarios simultaneously Selectable Attempts per Broadcast Priority Broadcast Call Escalation

Office, Home, Cell, Pager… Multiple Calling Scenarios

Live Answer, Machine Delivery, Secure Broadcast, Team Builder, Multi-Lingual Main Messages Call from GIS Mapping generated Data;

CityWatch Mapping, Microsoft MapPoint, ESRI, ArcInfo Use External Data Sources for Calling;

Access, Excel, dBase, SQL Server, Oracle, E911, etc… Send Copy to Email, Pager and Cell Phones automatically < Prev< Prev

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Fax Broadcast / Fax-On-Demand Unlimited Broadcast Lists Automatic Customized Fax Cover Page To Each Destination Multi-Line Simultaneous Faxing Activate Numerous Broadcasts\Scenarios Simultaneously Automatic Call Retry on Busy - No Answer Priority Broadcast Use External Data Sources for Calling;

Access, Excel, dBase, SQL Server, Oracle, E911, etc… Send Copy of Fax to all Destinations Email Address as TIF.

attachment CityWatch Can Support Unlimited Multiple Fax Lines

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Pager Broadcasts Pager Display digits custom for each broadcast Select from unlimited Broadcast Lists Activate Numerous Broadcasts\Scenarios Simultaneously Up to Nine Attempts per Broadcast Priority Broadcast Send Notifications to Alpha and Numeric Pagers Send Notifications To Text Based Cell Phones Use External Data Sources for Calling;

Access, Excel, dBase, SQL Server, Oracle, E911, etc… Send Copy to Email and Cell Phones automatically

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Email Broadcasts Automatically Sends Text Messages To Email Addresses Converts Voice Broadcast Message to standard .wav file and

attached to email message that can be played by any multi-media equipped pc.

Supports virtually any email system Exchange, Lotus Notes, POP3, IMAP, etc…

Recipients Inbox;

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Fax Broadcast / Fax-On-Demand Multi-Line Fax Broadcasts Multi-Line Fax-On-Demand

Single Call and Call Back options Unlimited Fax Mailboxes

Port Configurable to Answer as Fax Machine Unlimited Fax Ports/Lines Custom Fax Applications with IVR Option Fax and Email Broadcast Reports

CityWatchMinneapolis Police

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Surveys Unlimited Questions Per Survey Unlimited Surveys Survey may be Inbound, Outbound, or both Secure Surveys Detailed Reports Single/Multiple Digit Responses. Export Data;

Excel, Word…

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Team Builder

Send Broadcast to Build a Team

To Fill Specific Positions Call Escalate

Office, Home, Cell, Pager… Call Based on Priority Secure Calling Personnel Can Enter ETA Times Accept or Decline request Use Multiple Lists (Member Table and External) System stops calling when Number of Team Members

reached. Comprehensive Call Report

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TTD – TTY Broadcast Multi-Line delivery to TTD-TTY devices Use any system Port to deliver TTD message Record TTD Message from any TTD compatible

device. Complete Broadcast Reports

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Email Features Support for Most Email systems

Exchange, Lotus Notes, POP3, Internet Mail…

Broadcasts Send Broadcasts to Email Addresses Only Copy Voice, Fax and Pager Broadcasts to Email Addresses Send Text Messages to Emails, Cell Phones and Alpha

Pagers

Reporting Receive Broadcast Reports via Email, Fax, or Printer

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Conferencing Allows CityWatch to be your Conference Bridge Create a Conference just like a broadcast using pre-

defined lists Quick conference team building. Enter Numbers on the fly Security Code Controlled access to a Conference Inbound and Outbound conferences Up to 32 Active Conference lines. Multiple simultaneous Conferences\Broadcasts

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Inbound Community Message Center: Answer calls by time of day and Holiday Port Group Setting to answer with different messages Single digit call routing for;

Community Bulletin Boards, Departmental Routing… Create and Store Up To 50,000 Informational Categories

Send and Receive Voice Messages with Message Notification

Custom Applications (see IVR) Access Surveys and Broadcasts by Calling Into the system Class of Service restrictions Create and Use Up to 50,000 Voice Mailboxes Can Perform Immediate Call Transferring to Live Assistance

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Reporting Comprehensive Reporting system Over 26 Standard Reports for;

Call Detail Inbound, Outbound Mailbox Activity Broadcast Reports. Summary, Detail, Chart Survey Reports

All Reports Selectable by Date Range Access Reports From any Client running CityWatch

DataManager Export Report Data to virtually any data format Email, Printer, and Fax Report delivery

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CityNet (Available Version 2.0)

Increase Capacity with CityNet Capacity-On Demand Use Remote Systems Resources for Large Broadcasts

Install Multiple Systems on LAN, WAN or VPN Can Expand to Virtually Unlimited Ports/Lines Options for Redundancy – Data and Messages Single Database Options Reporting Back to Originating System

CityWatchMinneapolis Police

CityWatchHennepin County

CityWatchSt. Paul Fire

CityWatchHennepin County

Duluth

Virtually Private Network

or LAN/WAN

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Configurations

Base Systems Tower or Rack Mount Computers. (or customer supplied) Industrial Based Computer Hardware Pentium Processors, 512K RAM, 60 GB Drive, Tape Backup, 17

Monitor, Printer, Windows 2000, Remote Access Modem and software, RAID.

Line Card Options 4 Port Intel Voice and FAX Card 12 Port Intel Voice Card 24 Port Intel T1 Card 32 Channel Conference Card (Optional) 10\100 NIC Card (Includedl) Up to 96 Ports In a Cabinet (any card combination)

Remote Service Bureau (everything housed at AVTEX location.

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Mapping Geo-coded data and street level mapping provides the most accurate

calling available Use ESRI Maps and virtually any Data With 50,000 records, start calling in as little as 60 seconds Multiple Selection Tools View Data Before Calling Integrated with CityWatch;

Select area Record Message Start Calling

Use From Any PC on the network AVTEX Can Supply Geo-coded Household/Business Data or Customer can Supply Data. (E911 Data – Utility Data - etc…)

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Partial CityWatch Customer List…

Law Enforcement – Emergency Management:

City of Phoenix AZ City of Oakland, CA XCEL Nuclear Facility

Prince William County, VA Rockland County, NY EOC St. Petersburg, FL

Alliance Nuclear Ft. Lauderdale, FL Solano County, CA

Plano, TX Norfolk, VA Portland, ME

Halifax, Nova Scotia Monrovia, CA Des Moines, IA

Topeka, KS Knoxville, TN Mount Pleasant, SC

The National Communications System (Homeland Security) The INS

Military:

Fort Meade, Maryland Fort Stewart, Georgia Ft Myer - Fort McNair

Public Health Agencies:

Alabama State Dept. of HealthMinnesota State Dept. of Health Oklahoma State Dept. of Health

*** Call AVTEX for Additional CityWatch References…

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Call Lists Unlimited Call Lists Unlimited Members Per List Each List can be Different Broadcast Scenario Selectable Number of Attempts Selectable Timer Between Call Intervals Combine Multiple Lists For a Single Notification

Member Lists and External Fax Cover Page Setting 5 Broadcast Templates

BackBack

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Full System Access Via:The WebAny Network WorkstationAny Remote Telephone…

WEBCALL

CityWatch WebCall Interface

CityWatch Network Interface

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Interactive Voice Response (IVR)

1. Select Function

2. Fill In Parameters

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