Michael Cox BAHarlesden, London NW10 4HH, United Kingdom

miketcox@hotmail.co.uk http://uk.linkedin.com/in/michaelcox1/Mobile: 07450823506

C A R E E R O B J E C T I V EA target driven candidate with excellent customer service skills, it is my ambition to build a career path in which I am able to contribute to the company’ continued success

R E L E V A N T E X P E R I E N C E

PART TIME CALL AGENT/OFFICE ADMINISTRATOR March 2014 - PresentCakes Today, Wembley Park, London- Providing dedicated customer service & helpful advice on cakes for all occasions- Same day pricing of all bespoke novelty cakes of all shapes, designs & sizes- Handling complaints, online queries & legal concerns in a timely, efficient manner.- Building on existing customer relationships- Developing business relationships with other companies- Responding professionally on behalf of the company to online reviews- Processing customer orders online & over the phone through Bright Pearl & Salesforce database systems- Administrative/Office duties: filing receipts, basic accounting, tracking cake orders & tracking audit trails. - Training & coaching new staff members.- Meeting & Greeting customers in the reception area, assisting with cake orders & taking payments by cash or card.- Regularly administering to customer's queries through our online chat system

VISUAL ARTIST/FINE ART PAINTER January 2013 - PresentDeveloping my artistic practice as a continual side project, I have successfully supplemented my income through paid commissions of bespoke paintings.

OFFICE INTERN May 2012 – Feb 2013 Craft Central, Clerkenwell, LondonRetail – provided front of house service during the Open Studios Summer show: Greeted visitors and assisted with directions when necessary Cash handling & selling admission tickets Operated a credit card machine for customers wishing to purchase jewelry and craft itemsMarketing – Prior to the Summer Open Studios show, I proactively promoted the event to locals and shop owners situated around Clerkenwell Green, even persuading them to exhibit a show poster on their walls and windows.Accounting & general office duties: Entered payments, receipts and expenses onto SAGE software database. Other duties included franking post, filing and writing out cheques

E D U C A T I O N

BA (hons) Illustration – 2:1 University of Westminster 2005 - 2008Honours Thesis: ‘Explain how Photomontage has been applied as a visual language, as well as a technique throughout its history. Discuss whether the technique remains to be an effective voice of social commentary’- -Awarded a Distinction

BTEC Diploma-Foundation Studies in Art & Design - Merit Pass 2002 –2005

A-Level: Sociology (C) History (D) Philosophy (E)Harrow College, Harrow Weald, Middlesex

F U R T H E R E X P E R I E N C E

ELECTION CAMPAIGN VOLUNTEER Feb - May 2010Brent Liberal Democrats, Willesden Green, London Canvassed local constituents on doorsteps & by phone building rapport Participated in the preliminary vote count during the night of Polling day on 6th May Rapidly noting figures as the voting cards were swiftly sorted & relaying to Campaigns

Officer Stood as a Lib Dem candidate in the councilor elections for the ward of Fryent (Brent

North), polling in 7th place with a total of 879 votes Delivered leaflets, window posters and letters to homes throughout the borough

RESEARCHER/OFFICE ASSISTANT Aug - Sept 2009Alistair Cox Health Ltd, NHS Mental Health Foundation Trust, Chippenham, Wiltshire Assisted the project team in planning and redesign for urgent care, planned care and

specialist clinical pathways. Gathered research on papers published by practitioners in the field Investigated current mental health care structures used in the US, Canada and Sweden Interacted with the NSF enabled me to gain some basic insight into NHS recommendations

for mental health care services in the community Took minutes in various important meetings and participated in brainstorming sessions

FORMER EDUCATION

Accounting Technician Diploma (Final grade – Distinction)Pitman Training Centre, Notting Hill, London 22nd Sept 2010 – 22nd Sept 2011

7 GCSE’s grade C and above 2001 - 2002Cardinal Vaughn Memorial School, Kensington, London

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