XXXX XXXX XXXX XXXX February 15, 2011

Michael Sands(address deleted)

This is in response to your following request for information:

Thank you for your online request to dispute a credit card transaction on your account.

To assist us in our research, please submit any supporting documentation (e.g., sales receipts, in-store credit slips, proof of return signed by the merchant or invoices) and include your name and account number on each page.

Mail to:Cardmember Service - Dispute Resolution P.O. Box 15299 Wilmington, DE 19850-5299

Fax to:1-888-643-9624

We look forward to hearing from you soon so that we may expedite our research on your behalf.We'll contact you if we need additional information to resolve your dispute.

Sincerely,

Billing Dispute Team

The following information should be sufficient to satisfy the claim. However if you desire additional information, you might want to review the web pages I have created, describing the entire experience with ApplianceZone.

http://www.sandsmuseum.com/misc/wallofshame/applicancezone.html

Please do not hesitate to call if you need clarification.

Receipt:

Note, there was no receipt included in the package other than a list of items included.

Return authorization:

(Item was returned in original packaging. I have pictures of the original packaging, and of the return package with return authorization information included.)

Delivery confirmation along with the tag attached to the package.