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March 2012

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Free Upcoming Webinar SeriesIn an effort to serve you better, we proudly an-

nounce the availability of a new training option:

Online Webinars. These Training webinars will

be held on Tuesdays and Thursdays and cover

a range of topics – from operations to account-

ing, for all levels of users.

This new training option is a great way to intro-

duce new employees to Magaya software,

brush up on existing skills, or learn how to do

something new. If you are just getting started or

are an advanced user, these webinars will have

something for everyone.

The webinars are free and range from 30

minutes to an hour, depending on the topics

covered. Upcoming topics include:

Dates TopicsTuesday April 3 System Setup

Thursday April 5 Warehousing

Tuesday April 10 Creating Shipments

Thursday April 12 Accounting Basics

Tuesday April 17 Advanced Accounting

Thursday April 19 Rates and Tariffs

Tuesday April 24 Customization

Thursday April 26 Reporting and Tracking

Webinars begin at 2 PM EST unless otherwise noted. Schedule subject to change. More topics com-

ing soon. Please see the link below to sign up and see the latest topics and dates.

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MagayaInsiderthe

Welcome to the Magaya Insider. See the benefits of the online pickup orders feature and

how it can give you and your customers a seamless way to request, arrange and fulfill

pickups. This month’s how-to presents the process from end to end.

Managing a high volume of small packages can get overwhelming fast without the right

equipment. Siati Group in Miami installed CubiScan weighing and dimensioning system

scales and connected them to their Magaya system to help the warehouse handle thou-

sands of packages per day. See how they did it in this month’s case study.

Don’t forget our INTTRA promotion is ending soon. Contact your Magaya Logistics Advi-

sor to get discounted pricing before March 31.

Note from the Editor

In the Works

TopicsOnline Pickup Orders:

End-to-End Scenario

Read More +

Siati Group

This how-to shows a complete scenario of the online pickup orders feature - from Magaya LiveTrack to your system - to see how you can get the most from your software.

Siati Group began in Ecuador and now has a branch in Miami that handles small packages and other freight for thousands of customers who shop online and need to ship to Ecuador quickly.

Read More +

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MagayaInsiderthe

How To

Overview

This how-to shows a complete scenario of the online pickup orders feature -from Magaya LiveTrack to your system - to see how you can get the most from your software. This how-to tip follows the packages from the customer’s location to the logistics provider’s warehouse. Your customers can request the pickup of boxes, containers, or other types of cargo to be deliv-ered anywhere.

There are three main steps:

1) Set up this feature in your Magaya system

2) The customer places the order online and prints labels

3) You pick up the order and bring it to your warehouse

We’ll also see how the customer can see the status of the trans-action online (or on their smart phone), including the invoice.

1. Set up your Magaya System

1) In Magaya Explorer, go to Maintenance > Configuration.

2) Click on Online Shipping Orders icon in the menu (this screen contains configuration options for both online pickup orders and online shipping orders; this discussion will focus on the online pickup orders).

3) Check the box to allow online pickup orders.

4) To allow automatic processing of online pickup orders, check

the box. This option will send an email message to the customer

to tell them their order is in process.

To customize the message, uncheck the box to activate the text

area. Enter text in the box “Response to client”. Then check the

box again.

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Online Pickup Orders: End-to-End Scenario

Your Customer You

Customer places order online

Prints labels and places them on boxes

You receive order

Arrange pickup

Give order to driver

Items picked up andarrive at warehouse

You receive items

Create WR & invoice

Boxes Arriving

Updated Status: In Transit

Updated Status: On Hand

LiveTrack

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How To

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MagayaInsiderthe

How To5) Enable access for Customers: Right-click on the Customer’s

name and select “Allow Tracking”. Go to the Tracking tab and

check the box for “Send Online Shipping Orders” and check the

box for “View Pickup Orders”. Click OK to save.

2. The Customer Places the Order Online

To place a Pickup Order online, your customers log into Magaya

LiveTrack and follow these steps. The “You” in these steps refers

to your customer:

1) Click on the Pickup Orders icon and click the Add button.

2) Enter Commodities:

- Enter the commodity description.

- Click “Add” to add the item to the bottom part of the screen.

- When done adding items, click Next.

3) On the “Contact Info” screen, enter pickup and delivery infor-

mation. The logistics provider’s information is already filled in.

Click Next.

4) In the “General Info” screen, fill in the fields you need such as

the invoice number, the supplier, and the preferred method of

transport. Click Next.

5) Review the order summary. The order number is “Pending” un-

til you submit the order. Click the Submit button. Click OK in the

confirmation dialog box. All the information in the order is saved

and sent. The status of the items is “Arriving”.

Print Labels: To print labels for all the items in the Pickup Order

to identify them for pickup, follow these steps:

• Select the Pickup Order from the list in Magaya LiveTrack.

• Click on the Actions button and select “Print Labels” from

the pop-up menu.

• Choose the settings in your print dialog box such as number

of copies, etc.

The printed labels will have a barcode. Place them on the

boxes to ensure the correct boxes are picked up when the

truck arrives.

When the boxes are delivered to the warehouse, the warehouse

staff will scan the labels to automatically convert all the data from

the Pickup Order to a Warehouse Receipt. (This option requires

scanners running the Magaya WMS Mobile application connect-

ed to the Magaya Supply Chain Solution or to the Magaya WMS.)

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MagayaInsiderthe

How To

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3. Process the Pickup Order

When the customer’s order is received in your system, you have

two options to see the pending orders:

1) Get the order: Go to the Messages Inbox (or Pickup Order

List) of your Magaya Explorer. The Pickup Order that your cus-

tomer created online will be in the list. Filter the list if needed

to see just the “Arriving” orders. Or, choose columns (via the

Actions button) to view the list the way you want it.

2) Receive a notification of the order: Set up “System Alerts” in

the Maintenance > Configuration screen. This will send you or

another employee a notice that an order is pending.

Arrange the Pickup:

1) In the Pickup Order List, select the Pickup Order, and right-

click on it.

2) Select the action you want from the pop-up menu, such as

set the Pickup Order status as “In Transit”.

3) Print the order, and give a copy to the truck driver who

will pickup the items. Other options include emailing it to the

trucking company.

Receive the Items:

1) Create a Warehouse Receipt from the Pickup Order: When

the items arrive at the warehouse, click the Actions button to

select the option. All the information is converted automati-

cally.

2) Scan the package barcodes and assign locations. This

transaction is also available to view online in real time. The

status of the items is now “On Hand”.

Options:

Add Charges: Open the dialog box by clicking the Edit button

and go to the Charges tab to add expenses and income charges.

View Status: When you set the order as “In Transit”, your cus-

tomer can view the status update online or on their smart phone.

You can also send them a tracking email with a link. They can

view the invoice and pay it online, based on their settings.

Create Reports: Click the Actions button in the Pickup Order

List, and select the report you want. You can save the report,

customize, print it and send it as a PDF to the customer, the

warehouse manager, etc.

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How To

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MagayaInsiderthe

New CustomersNew Customers in February Magaya Corporation welcomes the following 30 new customers who joined the Magaya Network Community

• GB Express Ltd, Freeport,

The Bahamas

• Ramps Logistics Limited (Customs

Brokerage Division), Port-of-Spain,

Trinidad and Tobago

• Henco Logistics (Costa Rica), Escazu,

Costa Rica

• LogiDoc Guatemala, Guatemala City,

Guatemala

• Translogistica S.A., Guatemala City,

Guatemala

• Sistemas Aereos de El Salvador SA de

CV, La Libertad, El Salvador

• TCCI Guyana, Georgetown, Guyana

• Shalom Logistics S.A. de C.V., Estado

de Mexico

• ACC International Services, Miami

• ALM American Enterprise Inc.

Medley

• Alpha Florida Trade LLC, Doral

• Caribex Worldwide, Miami

• CDF Logistics, Doral

• Dohler USA, Inc., Doral

• Goya Foods, Miami

• Josdan International Freight,

Miami

• Latin Cargo Inc., Miami

• Swift Worldwide Logistics,

LLC,Miami

• TL Cargo, Miami

• Top Shipping Systems Corp.

(Distribution), Miami

• Turks Air Ltd., Miami

• Altto Freight Inc., Laredo

• Brenntag Latin America Inc.,

Houston

• NCVEN Corp., Katy

• Solidarity Warehouse and Packing

Solutions, Houston

• Omega Trading Cargo,

Mississauga, Canada• Autico International, Elizabeth

• Logistics Shipping Services LLC,

Jersey City

• InterLogic Inc., Huntington Park

• Western Express, Elkridge

In South America and Central America:

Be sure to join us on our LinkedIn

Group: The Magaya Network Community!

Click here to Continue

Click here to go to Page 4

In Florida:

In Texas:

In Canada:In New Jersey:

In California:

In Maryland:

We welcome our new members and look forward to work-ing with each company. Connect with new Magaya users in cities you do business by sending an invitation from your Magaya Communication Center in your software.

Siati Group uses Magaya Software and CubiScan Scales

Accurate Weights and Measurements Save Money and Speed Up Shipping

Small package delivery for customers requires quick and accurate shipping. Siati Express sends consolidations via air into Ecuador on four flights per day, ensuring prompt delivery.

,,,,We believe the best customer is an informed customer. To keep them informed is our main goal.

Fernando Banderas, General Manager of Siati Group

CASE STUDY:

Siati Group Logistics and Freight Forwarder

ChallengesFast growth can be exciting but challenging. When the Siati Group

successfully negotiated new contracts that resulted in an increase in

the number of customers, extra employees and extra shifts had to be

added to handle the surge in packages that arrived during the holiday

shopping season last December.

So many customers mailed small packages to Siati, that soon there was

barely room to drive a forklift or even walk in the 18,000 square-foot

Miami warehouse.

“In December 2011, we were processing 2,500 Warehouse Receipts

per day,” said Siati Group’s General Manager Fernando Banderas. “We

worked all day, from 4 am until 2 am with 3 shifts of people every day.

Trucks were lined up outside,” he said. “The database handled it fine,

but we were tired. It was a wake-up call that we needed to improve our

processes.”

To achieve that goal, Siati added three CubiScan dimensioning systems

to their warehouse and connected them to their Magaya database to

get the weight and dimensions automatically input into the system,

reduce errors and speed up processing.

Importing into EcuadorSiati Group first opened in Ecuador in 2005 by Yadira Mora and her

brother Byron. At the time, about 90% of the imports they were

bringing into Ecuador came from the U.S. When the company decided

to open a U.S. branch, they selected Miami, FL, due to its easy access to

Latin America. They met Fernando Banderas, a commercial pilot, who

is now the general manager of the Miami branch. His son, Fernando Jr.,

also works in the Miami branch managing the IT operations and other

responsibilities.

Siati Group consists of different divisions for customs clearance,

logistics and an express courier business. The majority of their business

today is shipping exports from Europe and Asia to Ecuador. “Two years

ago we imported about 10 containers per year into Ecuador from

Europe and Asia. Now we are importing 250 containers,” Mr. Banderas

said.

They ship all kinds of freight, including auto parts and vehicles.

However, they only ship new cars because importing used vehicles,

tires and clothing is banned in Ecuador. Other commodities include

manufacturing machinery such as plastics extruders, which are

machines that form plastic tubes, PVC pipes, etc. from liquid plastic raw

materials.

Siati imports ocean containers to Guayaquil, Ecuador. Siati Express,

the courier division of the group, ships via air to Quito and Guayaquil

to meet service agreements with customers that guarantee items will

arrive within in 72 hours. They ship four times per day. They reserve

space on flights, whether they use the space or not. 80% of the small

packages come to the Miami warehouse.

The Ecuador office has a large call center where all the customer phone

calls are routed and handled by the 170 employees who provide

phone support and other services to customers. “We believe the best

customer is an informed customer,” Mr. Banderas said. “To keep them

informed is our main goal. We have a good reputation for customer

service.”

Challenges and Benefits of Growth“The boom in Internet shopping has driven a lot of growth for us,” Mr.

Banderas explained. “When people in the U.S. order from Amazon or

eBay, and they want to ship the items overseas, they need a courier.

We negotiated with the banks that issue credit cards in Ecuador and

partnered with them to be their shipping company. They guarantee

the transaction that we ship for the customer.”

In addition to partnering with the banks, Siati also has arrangements

with Amazon and eBay for Ecuador. “Within one year of beginning

At a GlanceSiati Group

http://www.siatiexpress.com

IndustryLogistics and Freight Forwarder

SolutionMagaya Cargo System and Magaya Scale Integration

Siati Group began in Ecuador and now has a branch in Miami that handles small

packages and other freight for thousands of customers who shop online and need to

ship to Ecuador quickly. The company uses the CubiScan dimensioning system with

their Magaya software to accurately weigh and measure the packages received and

consolidate them for export.

Siati Group

All rights reserved. Magaya, the Magaya logo and all products are all trademarked unless specifically specified as of a third party.© Copyright 2012, Magaya Corporation. 786. 845. 9150 info@magaya.com magaya.com

is placed on the scale. It saves us a lot of time,” Mr. Banderas said.

They print a new label from the software and place it on the package.

Then they store the package on the shelf to group them so items can

be shipped out in consolidations. “Sometimes a customer has multiple

packages coming in over a few days, so we hold each package until we

receive the last one, and then we send them all together to save the

customer money.”

Most items only stay on the shelf one or two days. The information

about what to hold is entered in the Magaya system. When a shipment

needs to be made, a list of items is given to the warehouse staff.

They pick the items, scan each item, and build the consolidation.

Consolidations account for 95% of their shipments.

“After we installed the first scale about a year ago, we added the

smaller scales a few months after that. The scales have paid for

themselves many times over,” he said.

Continual Improvements

The Miami branch of Siati is using Magaya software, and the office in

Ecuador is in the planning stages of using it there also. “We need to

match the processes that we do here with what they do there,” Mr.

Banderas said.

Mr. Banderas also wants to automate rates and charges in the system

to speed up creating transactions. He can make reports with all the

information about the cargo, the customer, and the charges in one

system. “I need to look at the bottom line fast.”

Prior to using Magaya software, the company used another logistics

software. “That software program was limited in the number of

transactions it could handle,” Mr. Banderas said. “We looked for

something else and kept hearing people tell us ‘Magaya’. We saw that it

was so much better. So we have been using it for about two years and

don’t see an end in sight.”

these relationships, we increased the number of our customers from

zero to 45,000.”

All the packages come to the Miami warehouse. To process all those

thousands of incoming packages, Siati installed three CubiScan scales

in the warehouse.

Accurate Weights and Dimensions

Siati installed their first CubiScan scale last year. When the packages

arrive, the warehouse receiving staff scans the packages on the

CubiScan. The scale automatically inputs the weight and dimensions

into the system. Mr. Banderas explained the costly penalties if package

weights are incorrect.

“The Ecuadorian Customs department penalizes heavily if the weight

is under or over 5% of the declared weight. That penalty is very high on

small packages. For example if the fine is over $100 for a package that

we only charge the customer $10 to ship, that’s a cost we don’t want to

have to absorb.”

“We want to avoid the problems of manual weigh-ins when packages

arrive. When we scan items, we select the consignee name in the

system and all the information is automatically entered when the item

Siati Group