madrid | barcelona - presentación de powerpoint · 2017-05-12 · negocio como las reuniones,...
TRANSCRIPT
Cursos Especializados
03
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Email as a communication tool: assumptions
Advantages and disadvantages of using email
versus telephoning
The email planning process
Email as a communication tool: assumptions
Developing awareness of style
Dealing with angry / aggressive emails
Handling delicate or diplomatic situations
Final checks before sending
General - Dos and Don'ts
Small talk
What to talk about and how to keep it going
Welcoming visitors and making introductions
Finishing small talk – Starting business
Networking
Invitations – accepting and declining
Face to face (non verbal) communication
Preparing the ground through making a note of
key points to get across.
How to address the other side.
Recognizing how to move on from 'small talk' to
the main purpose of the call
Appropriate use of intonation according to
whom you are dealing with.
Identifying the purpose of the call
Listing key points to get across in a succinct
manner.
Effective pausing and usage of 'fillers'.
Focus on turn-taking.
Quoting numbers and letters and asking for
clarification.
Tips for good video/ teleconferencing
Beginning a conference call
Differences between face to face and
conference calls.
Dealing with technical problems
Keeping everyone on the topic
Clarifying
Checking understanding
Politeness & Formal language
Strategies to break into fast paced discussions
An overall look at oral fluency
Specific areas to develop in the area of fluent
speaking
Improving speaking confidence
Learning to express yourself when you lack the
vocabulary
Using language chunks
Speaking clearly and concisely
Social English - Offers & Requests
Telephoning - Opening and receiving a call
Emails, Letters of request, Letters of complaint
Diplomatic expressions
Dealing with clients
Dealing with complaints
Making apologies
Reporting Information
Greetings - Welcoming visitors
Telephoning - Common expressions
Receiving a call -Passing on information
Question making practice - Asking for
information
Making suggestions - Making, Rejecting,
Agreeing to suggestions
Complaining - Apologizing and explaining
Softening language - Diplomatic language
Este curso proporciona las habilidades, técnicas y
lenguaje necesarios para desenvolverse con
confianza y eficacia en el mundo de las finanzas
internacional.
Los profesionales de Recursos Humanos
aprenderán expresiones y vocabulario que les
permitan expresarse exitosamente en su área de
trabajo, tales como las entrevistas de trabajo,
valoración de informes o la participación en
reuniones.
Este curso da respuestas a las necesidades de los
abogados que desarrollan su trabajo en un entorno
internacional. Además de estudiar casos legales y
terminología jurídica, se trabajan competencias de
negocio como las reuniones, negociaciones, o el
networking.
Dirigido al personal de soporte de los abogados,
introduce vocabulario legal y conceptos de negocio,
correspondencia especifica del sector jurídico, así
como habilidades referidas a la excelencia con los
clientes.
Desarrolla el vocabulario y la terminología de los
profesionales del Marketing. Los capítulos tratan
sobre presentaciones y reuniones, relaciones
públicas, estrategias de ventas o herramientas de
marketing.
Nuestra amplia experiencia en el sector energético y
de las nuevas energías nos permite desarrollar este
curso, que aborda el vocabulario y la terminología
específica así como distintas situaciones de negocio,
tales las reuniones, presentaciones, el control de
calidad, o la preparación de informes técnicos.