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Organizational StructureHow it shapes your business and the type of employee

you want to attract

You can’t afford to miss it!

Friday, December 2, 20119:30 a.m. - 11:00 a.m.

(just prior to MADA’s annual meeting and luncheon)

Northland Inn, Brooklyn Park

Organizational development is more important than ever......with many dealers losing staff while cutting costs during the depths of the recession, those that are now growing their business need effective strategies, tools and tactics to be efficient and successful in

attracting the right employees, putting them on the right career path, and the importance of team-building.

Ralph Paglia has become well-known throughout his career as a passionate and insightful leader in the development and implementation of highly effective customer management and interactive marketing strategies and practices. He has led the development and design of nationally implemented CRM and digital marketing programs for several car companies, including Ford, American Honda, Mercedes-Benz, and Toyota USA.

Prior to his position as Vice-President of Digital at Tier 10 Marketing, Ralph lead eBusiness sales and BDC/CRM teams at Courtesy Chevrolet in Phoenix, AZ, making the dealership the top sales volume GM dealership in the world, retailing over 11,000 new and used vehicles in 2006.

In this 90 minute presentation, Ralph will share with you ways to look at your business to assure you have your resources in place and to make the most of them for employee and sales success.

PeoPle matter - organization matters - strategies matterFind out how and why all three components are vital to a strong organization

Don’t miss this opportunity!Cost: Cost to attend this seminar is $149. Your MADA Services Account will be billed directly.To Register: Either fax this form to MADA at 651-291-2894, e-mail to denise@mada.org or register online at www.mada.org. MADA will send you a confirmation and directions prior to the class. Refunds only on cancellations 48 hours prior to the class.

Name(s) _________________________________________________________Name(s) _________________________________________________________Dealership________________________________________________________e-mail_____________________________________ phone_________________

Any questions, please contact Denise Anderson at 651-789-2950 or denise@mada.org