machine health and condition based maintenance
DESCRIPTION
Machine Health and Condition Based Maintenance. Mark N. Pope, General Motors. Agenda. Introduction Pre-Survey Hypothesis Purpose of Study Study Development & Timeline Analysis Approach & Study Targets Preliminary Survey Findings Next Steps Promotional Efforts & Call to Action Discussion. - PowerPoint PPT PresentationTRANSCRIPT
Machine Health and Condition Based
Maintenance
Mark N. Pope, General Motors
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Agenda Introduction Pre-Survey Hypothesis Purpose of Study Study Development & Timeline Analysis Approach & Study Targets Preliminary Survey Findings Next Steps Promotional Efforts & Call to Action Discussion
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IntroductionAdvancements in vehicle technology, and specifically in electrification, will have a significant impact on vehicle reliability, diagnostics & serviceability.
These technologies include: Increased number of electronic control units (ECUs) in
vehicles and equipment Hybrid Electric Vehicles (HEV)/Plug-in Electric Vehicles
(PEV)/other Electric Vehicle (EV) technologies High voltage, high current, and multiple voltage systems on
the vehicle, e.g. 48V, 300V Increased number of customer-provides (e.g. Bluetooth
devices, etc.), consumer electronics, aftermarket devices, and in vehicle infotainment devices
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Pre-Survey Hypotheses Increased complexity & new technologies could be creating a knowledge
gap that impacts service performance, warranty costs and brand image: Time-to-repair, FTF, NTF Increased repair/warranty costs Environmental implications Technician safety implications
Some Technicians may not be well equipped for current conditions: The situation will get worse because we do not have manpower, education,
skills, etc. OEMs should use more diverse tools to meet changing needs of service
technicians: The OEM/Automotive community should take advantage of the many tools
available from other industry sectors (e.g. SaaS, cloud computing, advanced information delivery models, etc.).
Members of the public may hesitate to adopt new vehicle technologies due to perceptions of low reliability/poor service.
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Purpose of Study - Objectives• Assess electrification on vehicle reliability, diagnostics and
service • Make recommendations to represent the impact of vehicle all
stakeholders: OEMs and Suppliers
Engineering, Manufacturing, Quality, Service Dealers and Service technicians,(including IRFs\aftermarket) Other industry Groups
Scan Tool designers/providers Service information authoring & delivery vendors PLM software vendors
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Study findings will be used to improve Education, Training, Tools & Future Design
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Study Development & Activity Timeline
Members of SAE’s Service Technology Program Committee (STPC) and IDC Manufacturing Insights began meeting in August 2010 to discuss issues surrounding “vehicle electrification” and maintenance
Whiteboarding and initial project planning began in November 2010
First draft of survey created in December for team review and feedback
Beta testing conducted through January and February 2011; Feedback incorporated, and survey finalized.
Press release was put on the Business wire on March 7, 2011 and picked up by over 24 different websites within the first 24 hours
Survey was first published and promoted on March 10, 2011 203 Complete data submissions in 14 days, but looking for many,
many more! 11AE-0209
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Analysis Approach: 2 GroupsStudy targets: Technicians at Dealerships & OEM Service
Garages Technicians at Independent Repair Facilities OEMs Design Suppliers Engineering Suppliers Tool Suppliers/Manufactures
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Group 1 Users
Group 2 Designers/Planners
• Gain insight from those directly involved in these systems &
• Identify gaps between “Users” and “Designers/Planners”
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Preliminary Results: Participant Organization Type
Source: IDC Manufacturing Insights, 2011N=203
Of the Total Population:• 58% represent OEMs +
Suppliers• 42% represent Technicians
1) Need to bolster Technician participation
2) Specifically need to reach more Independents
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Preliminary Results: Participant Industry
Source: IDC Manufacturing Insights, 2011N=203
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Preliminary Results: Participant Years of Experience
%
Source: IDC Manufacturing Insights, 2011N=203
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Preliminary Results: OEM/Supplier Group Participant Titles
Source: IDC Manufacturing Insights, 2011N=119
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Preliminary Results: TitlesDealer/Svc Garage/Independent Repair Facility Group
Source: IDC Manufacturing Insights, 2011N=84
“Other” titles include:• Technical Communicator/Officer• Service Manager• Trainer/Instructor• Shop owner• Technical/Technology Support•Application Engineer•Manager• Service and Product Support
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Preliminary Results: Participant Areas of Experience
Internal Combustion Powertrain
Electric/Electronic Controls (e.g. OBD, engine controls, infotainment, etc.)
Body and Chassis Systems (e.g. HVAC, steering, suspension, etc.)
Electronically Controlled Hydraulic Systems
Electric/Hybrid Powertrain
0% 20% 40% 60% 80%
72.9%
69.5%
57.6%
48.8%
38.4%
Source: IDC Manufacturing Insights, 2011N=203
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“How do you expect technician safety to change as a result of new vehicle technologies?”
Preliminary Results Example: OEM-Technicians Perception Gap
1= Greatly Improved
5= Much Worse
Technicians believe that their safety is in greater jeopardy with new technologies, whereas OEMs/Suppliers believe it
will be improved…Source: IDC Manufacturing Insights, 2011N=203
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Next Steps Continue Survey Promotion Ongoing Data Analysis & Gap Identification Develop Recommendations
Present Results/Recommendations: SAE OBD Symposium, September 2011 IDC Manufacturing Insights Webcast, November Publish IDC Manufacturing Insights Report
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Promotion Efforts & Call to ActionPromotion through multiple channels, but
participation is still lower than expected: 15,800 SAE Members, Prospects, and Affiliates 30,000 member Auto OEM Network LinkedIn
Group Identifix Member Community iATN & NADA Communities Others… STPC companies, individual efforts,
etc.CALL TO ACTION Take the survey! Promote the survey--especially with Technician
Networks (Independent participation is acutely low)
http://bit.ly/VehicleTechnologyStudy
Thank [email protected]
http://bit.ly/VehicleTechnologyStudy
Take the survey and impact the future of the automotive industry today!