m7100 user guide -...

- Issue 04a - (Friday, April 20, 2018)

M7100 Telephone User Guide

IP Office

M7100 Telephone User Guide - Issue 04a (Friday, April 20, 2018)IP Office

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Contents

ContentsTelephone Overview1.

..................................................................... 91.1 M7100 Telephone

..................................................................... 101.2 Button Functions

..................................................................... 111.3 Feature Codes

..................................................................... 121.4 Short Codes

..................................................................... 141.5 Status Letters

..................................................................... 141.6 Tones

..................................................................... 151.7 Key Lettering

..................................................................... 151.8 What's My Extension Number?

..................................................................... 151.9 Notes

Making Calls2...................................................................... 182.1 Virtual Call Appearances

..................................................................... 192.2 Busy Indication

..................................................................... 192.3 Setting a Callback

..................................................................... 192.4 Redial the Previous Number

..................................................................... 202.5 Making a Page Call

..................................................................... 202.6 Direct Voice Calls

..................................................................... 202.7 Making a Priority Call

..................................................................... 212.8 Using Speed Dials

..................................................................... 222.9 Account Codes

..................................................................... 222.10 Calling from the Contacts List

..................................................................... 222.11 Calling from the Call Log

Answering Calls3...................................................................... 243.1 Divert a Call to Voicemail

..................................................................... 243.2 Answering a Page Call

..................................................................... 253.3 Call Pickup

Call Controls4...................................................................... 284.1 Adjust the Call Volume

..................................................................... 284.2 Switching Between Calls

..................................................................... 294.3 Transferring Calls

..................................................................... 294.4 Transferring a Held Call

..................................................................... 294.5 Handsfree Speaker Operation

..................................................................... 294.6 Headset Operation

..................................................................... 294.7 Group Listen

..................................................................... 294.8 Ending Calls

..................................................................... 304.9 Groups

Holding and Parking Calls5...................................................................... 335.1 Parking Calls

............................................................................ 335.1.1 Traditional Park

............................................................................ 335.1.2 Park & Page

..................................................................... 345.2 Holding Calls

............................................................................ 345.2.1 Transferring a Held Call

Conference Calls6...................................................................... 366.1 Starting a Conference

..................................................................... 366.2 Adding a Call to a Conference

..................................................................... 376.3 Viewing Conference Details

..................................................................... 376.4 Dropping Parties

..................................................................... 376.5 Holding a Conference Call

..................................................................... 376.6 Transferring Calls Using Conference

Directory7.

..................................................................... 407.1 Viewing Contacts Details

..................................................................... 417.2 Make a Call from the Directory

..................................................................... 417.3 Adding a New Contact

..................................................................... 417.4 Add a Contact from the Call Log

Call Log8...................................................................... 448.1 Accessing the Call Log

..................................................................... 458.2 Viewing Call Details

..................................................................... 468.3 Making a Call

..................................................................... 468.4 Deleting a Record

..................................................................... 468.5 Adding a Record to Your Contacts

Voicemail9...................................................................... 489.1 Message Waiting Indication

..................................................................... 489.2 Checking Messages

..................................................................... 489.3 Send a Call to Voicemail

Logging In/Out10...................................................................... 5110.1 Logging In on a Phone Already in Use

..................................................................... 5110.2 Logout

Redirecting Calls11...................................................................... 5511.1 Follow Me

..................................................................... 5611.2 Forwarding Calls

............................................................................ 5711.2.1 Forward Unconditional

............................................................................ 5811.2.2 Forward on Busy

............................................................................ 5911.2.3 Forward on No Answer

..................................................................... 6011.3 Do Not Disturb

..................................................................... 6111.4 Twinning

Phone Settings12...................................................................... 6412.1 Contrast

..................................................................... 6412.2 Ringer Sound

..................................................................... 6412.3 Ringer Volume

Button Programming13...................................................................... 6613.1 Button Inspection

..................................................................... 6713.2 Default Buttons

..................................................................... 6713.3 Erasing a Button

..................................................................... 6813.4 Auto Dial Button

..................................................................... 6813.5 Internal Auto Dial (User Button)

..................................................................... 6913.6 Function Button

..................................................................... 6913.7 Feature Button

..................................................................... 7013.8 Button Functions

............................................................................ 7013.8.1 Account Code

............................................................................ 7013.8.2 Automatic Intercom

............................................................................ 7013.8.3 Call Forwarding All

............................................................................ 7013.8.4 Call Log

............................................................................ 7013.8.5 Call Park/Park & Page

............................................................................ 7113.8.6 Conference

............................................................................ 7113.8.7 Contrast

............................................................................ 7113.8.8 Directory

............................................................................ 7113.8.9 Do Not Disturb

............................................................................ 7113.8.10 Hunt Group Night Service

............................................................................ 7113.8.11 Internal Auto Answer

............................................................................ 7113.8.12 Last Number Redial

............................................................................ 7113.8.13 Page Group

............................................................................ 7113.8.14 Priority Call

............................................................................ 7213.8.15 Ring Again



............................................................................ 7213.8.16 Speed Dial

............................................................................ 7213.8.17 Speed Dial [nnnn]

............................................................................ 7213.8.18 Timer

............................................................................ 7213.8.19 Time of Day

............................................................................ 7213.8.20 Transfer

............................................................................ 7213.8.21 User BLF

............................................................................ 7213.8.22 Voicemail

Glossary14...................................................................... 7414.1 Abbreviated Ring

..................................................................... 7414.2 Appearance Button

..................................................................... 7414.3 Attention Ring

..................................................................... 7414.4 Auto Hold

..................................................................... 7414.5 Bridged Appearance Button

..................................................................... 7414.6 Call Appearance Button

..................................................................... 7414.7 Call Coverage Button

..................................................................... 7414.8 Do Not Disturb

..................................................................... 7514.9 Do Not Disturb Exceptions

..................................................................... 7514.10 Follow Me

..................................................................... 7514.11 Follow Me Here

..................................................................... 7514.12 Follow Me To

..................................................................... 7514.13 Forward on Busy

..................................................................... 7514.14 Forward on No Answer

..................................................................... 7514.15 Forward Unconditional

..................................................................... 7614.16 Group

..................................................................... 7614.17 Idle Line Preference

..................................................................... 7614.18 Internal Twinning

..................................................................... 7614.19 Line Appearance Button

..................................................................... 7614.20 Logged Out

..................................................................... 7614.21 Login Code

..................................................................... 7614.22 Missed Call

..................................................................... 7714.23 Missed Group Call

..................................................................... 7714.24 Mobile Twinning

..................................................................... 7714.25 Park Call

..................................................................... 7714.26 Park Slot Number

..................................................................... 7714.27 Ringing Line Preference

..................................................................... 7714.28 Short Codes

..................................................................... 7714.29 System Administrator

..................................................................... 7714.30 System Phone User

..................................................................... 7714.31 Twinning

Document History15................................................................................81Index



Telephone Overview

Chapter 1.



Telephone Overview: M7100 Telephone

1. Telephone Overview1.1 M7100 TelephoneOn IP Office, the M7100 telephone is supported by IP500 V2 IP Office systems running IP Office Release 7.0 and highersoftware. This guide is for IP Office mode, separate user guides exist for other IP Office operation modes.

These phones use virtual call appearances . Virtual call appearances allow you to use the HOLD button on thephone to switch between each of your phone’s call appearance buttons (normally 3), each of which represents a call thatyou can make or receive.

Display

1 2 3 Release

4 5 6

7 8 9 04 Last Number Redial

* 0 # Feature

– Volume + Hold

18

71



1.2 Button FunctionsIn addition to the standard buttons 0 to 9, * and # buttons for dialing, the phone also has the following additional keyslisted below. Some buttons may use either icons or words depending on your locale and the particular model of the phonethat you have.

· Hold Cycle between calls and dial tone.

· Feature This key is used to access a range of special functions by pressing the key and then dialing a feature code .

· Release End (drop) the current call.

· Volume Controls Increase or decrease the volume during a call.

·

The button layout is indicated below. The double-digits are the button numbers for programmable buttons . The defaultfunction for those buttons is indicated. The function for each programmable button can be set by you or by your systemadministrator.

Display

1 2 3 Release

4 5 6


* 0 # Feature

– Volume + Hold

11

66

71



Telephone Overview: Button Functions

1.3 Feature CodesThe phone can access a range of functions by pressing the phone's Feature key and dialing the required feature code.

· Speed Dial: Feature 0 <index> Dial a stored number. Follow it with a 3-dight number system speed dial (000 to 999) or * and a 2-digit numberpersonal speed dial (00 to 99).

· Ring Again: Feature 2 (Set)/Feature #2 (Clear) Set a ringback on the extension being called. When the target extension ends its current call,you are rung andwhen you answer, a new call is made to the target.

· Conference: Feature 3 Turn the current call and any held call or calls into a conference call. The held call can be an existing conference towhich you want to add another call.

· Forward Unconditional On: Feature 4 <number> (On)/Feature #4 (Off) Switch on and off immediate forwarding of calls to the number entered.

· Last Number Redial: Feature 5 Redial the last number dialed. This code can only be used when the phone is currently idle.

· Page: Feature 60 <number> Make a page call to an extension or group. The target extension or group members must be free and must supporthandsfree auto-answer in order to hear the page.

· Retrieve Messages: Feature 65 or Feature 981 Access your voicemail mailbox to collect messages.

· Dial Voice Call: Feature 66 <number> Have a call automatically answered on speaker phone after 3 beeps. If the extension is not free when called, thecall is presented as a normal call.

· Transfer: Feature 70 <number> Put your current call on hold and make an transfer enquiry call to another number. Pressing Feature 70 again tocompletes the transfer.

·

Each of these feature codes above can be assigned to a programmable button . The feature can then be invoked usinga single button press.

Administration Feature CodesThe following feature codes are used to edit phone settings. Some functions may request a security code after the featurecode is entered. When this occurs, enter your login code and press #.

· Auto Dial Button : Feature *1 This feature allows you to store a number against a programmable button. After entering the code, press thebutton to be programmed and then enter the number that the button should dial.

· Internal Autodial (User Button) : Feature *2 This feature allow you to create a user button that matches another user's extension number. The button can thenbe used to call the other user.

· Ringer Sound : Feature *6 Adjust the ringer sound type. When selected, the number keys 1 to 4 are used to select the required ringer. Thevolume can also be adjusted using the volume controls.

· Ring Volume : Feature *80 This feature code causes the phone's ringer to sound for a short period during which its volume can be adjustedusing the phone's volume controls.

69

50

68

68

64

64



1.4 Short CodesIn addition to the Feature codes supported by the phone, you can also dial short codes provided by the telephonesystem. These are useful as they can be dialed from any type of phone on the system.

Some short codes require you to enter additional information when you dial them, typically an extension number. That isindicated by N in the short codes shown below.

The short codes below are default short codes that may be supported by your telephone system. Your systemadministrator can add, remove or edit the short codes.

Park/Unpark· Park Call: *37*N#

Parks the held call using the park slot number dialed in place of N. Works with both park methods but does notdisplay page options if Park & Page is configured.

· Unpark Call: *38*N# Unpark the call parked in park slot number N.

Call Pickup· Pickup Any Call: *30

Answer a call ringing on the telephone system.

· Pickup a Group Call: *31 Answer a call ringing a group of which you are a member. You can use this function even if your groupmembership is set to disabled.

· Pickup a Users Call: *32*N# Pickup a call ringing a user's extension number (N).

· Pickup a Group Members Call: *53*N# Pickup a call ringing the members of a group (N). This does not necessarily have to be a group call.

Conference· Conference Held Calls: *47

Start a conference between yourself and any calls that you have on hold.

Do Not Disturb· Switch Do Not Disturb On: *08

Set your phone to do not disturb.

· Switch Do Not Disturb Off: *09 Switch off do not disturb.

· Add a Do Not Disturb Exception Number: *10*N# Add a number (N) to your list of do not disturb exceptions.

· Delete a Do Not Disturb Exception Number: *11*N# Remove a number (N) from your list of do not disturb exceptions.

· Cancel All Forwarding: *00 Switch off any forwarding. Includes forward unconditional, forward on busy, forward on no answer, follow me anddo not disturb.

Follow Me· Follow Me Here: *12*N#

Dialed at the extension to which you want you calls redirected. Use your own extension number (N) when dialingthe short code.

· Follow Me Here Cancel: *13*N# Dialed at the extension to which you want your calls were redirected. Use your own extension number (N) whendialing the short code.

· Follow Me To: *14*N# Dialed at your phone. Dial the extension number (N) to which you want your calls redirected. You can dial just*14# to cancel follow me.


11

33



Telephone Overview: Short Codes

Forwarding· Cancel All Forwarding: *00

Switch off any forwarding. Includes forward unconditional, forward on busy, forward on no answer, follow me anddo not disturb.

· Set the Forward Unconditional Destination: *07*N# Set the destination number (N) for forward unconditional when it is switched on.

· Switch Forward Unconditional On: *01 Switch on forward unconditional. A destination must have been set.

· Switch Forward Unconditional Off: *02

· Include Group Calls in Forward Unconditional: *50

· Exclude Group Calls from Forward Unconditional: *51

· Set the Forward On Busy/No Answer Destination: *57*N# Set the destination number (N) for forward on busy and forward on no answer. If no number has been set, thosefunctions will use the forward unconditional number if set.

· Switch Forward On Busy On: *03

· Switch Forward On Busy Off: *04

· Switch Forward on No Answer On: *05

· Switch Forward on No Answer Off: *06

Group· Night Service Status On: *20*N#

Set a group into night service status by entering its extension number (N).

· Night Service Status Off: *21*N# Take a group out of night service status by entering its extension number (N).

Login· Login: *35*N*L#

Login to a phone using your extension number (N) and login code (L).

· Log Out: *36 Log yourself out from the phone where you are currently logged in.

Voicemail· Check Messages: *17

Access mailboxes to check for messages.

· Voicemail On: *18 Allow voicemail to be used to answer calls.

· Voicemail Off: *19 Stop voicemail being used to answer calls.

· Voicemail Ringback On: *48 Have voicemail ring your phone when you have any new messages. It will call when you use the phone.

· Voicemail Ringback Off: *49 Switch off ringback.



1.5 Status LettersWhen the phone is idle, it normally displays the date and time. It may also show any of the following status letters at theleft of the display.

· B = Barred A B is shown on your phone's display when the system administrator has set you to outgoing call barred status.You will only be able to make internal calls while this is applied.

· D = Diverting (Forwarding) Calls A D is shown on your phone's idle display when you have forward unconditional enabled.

· G = Group Member (In Group)A G is shown on your phone's idle display when have been configured as a member of a group and yourmembership is enabled. While this is the case, you may receive calls targeted to the group.

· N = No Calls (Do Not Disturb) An N is shown on your phone's idle display when you have do not disturb enabled.

· O = Out of Service An O is shown on your phone's display when any of the groups of which you are enabled as a member is set tonight service mode. While in that mode, any calls to that group are diverted to its fallback if set or otherwise tovoicemail if available.

· T = Twinned A T is shown on the phone's idle display if it is internally twinned with your other phone extension. Calls to you willalert on both phones and can be answered by you at either phone.

· S = System Alarm If you are configured as a system phone user, an S in the phone's display indicates a system alarm.

1.6 TonesIn addition to ringing, you may hear the following tones:

· Page Call: Single Loud Beep This tone indicates that your phone is receiving a page call . You do not need to take any action to hear the calland you cannot be heard by the person doing the page.

· Short Code Confirmation: 2 Loud Beeps These tones are heard when using short codes . It is a confirmation that the short code function has beencompleted.

· Direct Voice Call: 3 Loud Beeps These tones are heard when receive a direct call which has been automatically answered by the phone. You canhear the caller and then can hear you.

· Waiting: 4 Loud Beeps These tones are heard if the phone has been waiting for you to complete dialing or the number you have dialed isinvalid. The tones are repeated until you hang up.

· Incompatible: Warble tone This continuous high-low tone is heard if the number dialed is not valid for routing by the telephone system or anysystem function. .

You may hear the following tones during calls:

· Conference Tones: Single Tone/Double Tone During a call, a single tone indicates that someone else has joined the call. A double tone indicates that someonehas left the conference. The system administrator can replace these with a repeating single tone every 10seconds.

· Held Tone: Double tone every 4 seconds. If the system does not have music on hold configured, this repeated double tone is used to inform you that yourcall has been put on hold by the other system user.

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Telephone Overview: Tones

1.7 Key LetteringSome older phones have the Q and Z letters printed on the 0 key rather than on the 7 and 9 keys respectively. Forfunctions that use letter input, the latter standard keypad marking is assumed.

1.8 What's My Extension Number?The label under the handset is normally used to record the extension number of the phone. This is normally a fixednumber. However, the telephone system supports users logging in to an extension when they want to us it, changingits extension number to match their own when they do so.

To find out the current extension number of the phone, press Feature *0. The extension number is displayed for a few

seconds. Press Release to return to the normal display.

1.9 NotesThis guide was written assuming that the telephone system and your phone are using their default settings. However, thesystem has a wide range of controls and features that can be used to customize its operation and that of your phone.Your system administrator will inform you if they change any settings that will affect you or the operation of your phone.

Other PhonesThe M7100 is one of a range of similar phones that are supported by the telephone system. Most of the Feature codessupported by the M7100 can also be used on these other phones.

M7100/M7100N

M7208/M7208N

M7310/M7310N

M7324/M7324N

T7000 T7100 T7208 T7316 T7316

Display –

Display Soft Keys – – – – –

Virtual Call Appearances – – – – – –

HandsfreeOperation

Speaker

Microphone – – –

HeadsetOperation

Socket – – –

Button – – – – – –

Programmable Buttons... 1 7 33 23 4 1 7 15 16

... with icons – 7 9 23 – – 7 15 16

... without icons 1 – 24 – 4 1 – – –

50



Making Calls

Chapter 2.



2. Making CallsIf the phone is idle, dial the number required. You will be able to hear the call progress. When you need to speak pickupthe handset.

If you already have a call in progress, you can use Hold key to cycle between your current call, any other held orwaiting calls and dial tone.

2.1 Virtual Call AppearancesEach call appearance button assigned to your phone by the system administrator represents a call that you can make oranswer. Rather than having physical buttons assigned as call appearance buttons, this phone uses virtual callappearances. While you can only be connected to one call at any time, you can easily switch between it and of your othervirtual call appearances.

Typically the maximum number of simultaneous calls allowed is 3. This is set by your system administrator. When all yourvirtual call appearances are in use, you are busy to any further calls. Those calls will follow your forward on busy if set,else go to voicemail is available or else just get busy indication.

Virtual Call Appearance UsageWhen you go off-hook by lifting the handset, you answer the alerting call if any, otherwise you hear dial tone and canmake a call. This uses one of your virtual call appearances.

With a call connected: · If another call arrives on another virtual call appearance, you will hear a call waiting tone. Your phone's display will

switch between details of the current and the waiting caller.

· If you press Hold, the connected call is placed on hold and one of the following occurs, in the order listed.

1. If you have a call waiting, that call is answered.

2. If you have any free virtual call appearances available, you will hear dial tone. This allows you to make a callor to use short codes that control your held or waiting calls. The following are some of the default shortcodes that you can use:

· *26: Clear CW Release the previous call and answer the waiting call.

· *52: Clear Call Release the previous call.

· *47: Conference Add Start a conference between yourself and any held calls.

3. If you have a call on hold, that call is reconnected.

· You can press Hold again to cycle through the options above.

· If you press Release or replace the handset (go on-hook) during a call, the current call is ended and yourphone returns to idle. If there is a waiting call, it starts ringing. You can answer the call by lifting the handset againor pressing Hold.

With the phone idle: When you lift the handset, the following may occur in the order listed:

· The first alerting call appearance is answered if any.

· The first free call appearance available is seized and you hear dial tone to make a call.

· You can press Hold to switch between virtual call appearances. This will answer or retrieve any call on nextvirtual call appearance or else play dial tone to make a call.

With the phone idle but a call alerting:· Going off-hook or pressing Hold will answer the call.

12



Making Calls: Virtual Call Appearances

2.2 Busy IndicationBy default the telephone system does not provide any indication to you if the internal user you call is already on a call orset to do not disturb. Instead the call either just rings or goes to voicemail.

However, your system administrator can enable busy indication for selected users or for the whole system. When this isenabled, calling those users displays "Do Not Disturb" or "On Another Call" on your phone if not diverted tovoicemail.

2.3 Setting a CallbackIf you call another internal user and they do not answer, you can set a callback. When you have a callback set, thesystem will call you when the other user next uses ends a call. When you answer the callback, the system willautomatically make another call to the user.

· This function can be assigned to a programmable button . This allows it to be accessed in a single key press.

To Set a Callback1. While the call is still ringing or if you hear busy, press Feature 2

2. End your call attempt.

To Clear a CallbackIf you have a callback set, you can cancel it using the following process:

1. Press Feature #2.

2.4 Redial the Previous NumberYou can redial the number of the last outgoing call that you made.


1. To redial the last number called, press Feature 5.

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2.5 Making a Page CallYou can make a page call to another user or to the available members of a group. The users do not have to take anyaction to hear the page.

The phones called must support handsfree auto-answer in order to hear the page. If they do not, they do not receive anyalerting call.


1. Press Feature 60.

2. Dial the number of the user or group you want to page.

· If the destination is a user and they already have a call connected, they cannot be paged. If the destination isa group which is not in service or has no available members, it cannot be paged.

2.6 Direct Voice CallsThis feature is also called dial voice call or direct voice call. It calls another extension and has the call automaticallyanswered on handsfree speaker after playing 3 beeps. If the called extension does not have a handsfree microphone, theuser must use the handset if they want to talk.

The called extension called must support a handsfree speaker. If the extension does not or if the extension is not freewhen called, the call is alerts as a normal call.



2. Dial the target user extension number.

2.7 Making a Priority CallA priority call allows you to call another user even if they have 'do not disturb' set. The call will follow any forwarding andfollow me settings they have in use but will not go to voicemail.



2. Dial the target user extension number.

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Making Calls: Making a Priority Call

2.8 Using Speed DialsSpeed dials are telephone numbers that are stored by the telephone system. There are two types of speed dial: personalspeed dials and system speed dials.

You or your system administrator can enter numbers that you want stored as personal speed dials. These are onlyuseable by you. Your system administrator can also store numbers as system speed dials. Those are useable by all userson the system including you.

If you have any internal or external number that you dial frequently, you can store those as an auto dial button ratherthan a speed dial.

Dialing a Speed DialThis function can be assigned to a programmable button . This allows it to be accessed in a single key press.

1. Press Feature 0.

· To dial a personal speed dial: Dial * followed by the 2-digit personal speed dial number between 00 to 99. Alternatively you can dial the 2-digit personal speed dial number and then press #.

· To dial a system speed dial: Dial the 3-digit system speed dial number between 000 to 999.

Entering a Personal Speed Dial

· ! WARNING

Note that no warning is given if the entry is already programmed. It is simply overwritten.

1. Press Feature *4.

2. Dial the two digit number, between 00 to 99, for the personal directory entry to be programmed.

3. Enter the number to be dialed by the speed dial. Use the * button to delete the last digit entered.

4. When the number is completed press Hold.

5. Enter a name to associate with the number.

1 1 2 ABC2abc 3 DEF3def

4 GHI4ghi 5 JKL5jkl 6 MNO6mno

7 PQRS7pqrs 8 TUV8tuv 9 WXYZ9wxyz

* Backspace 0 .–0() # Space

· Use the # button button to advance the text entry cursor to enter the next character.

· Use the * button button to delete the current character.

6. When complete, press Hold again.

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2.9 Account CodesThe telephone system can store a set of account codes. Account codes can be used to keep track of calls in relation toparticular work, activities or clients. They can also be used to keep track of calls by particular users.

· When an account code is entered while making a call or during a call, that account code is included in the callrecords output by the system.

· Accounts entered are checked against those stored by the telephone system. If an invalid code is entered, theaccount code is requested again.

· The system administrator can configure certain numbers or types of numbers to require entry of an account codebefore you can continue making a call to such a number.

· The system administrator can also configure you to have to enter an account code before making any externalcall.

Forced Account Code EntryIf you are required to enter an account code, the phone will display ACCOUNT:_.

1. Enter an account code and press #.

2. If the account code is not valid, the phone will display AGAIN:_.

Voluntary Account Code EntryYou can choose to enter an account code before making a call or during a call. This is done using a programmable buttonassigned with the Account Code function.

2.10 Calling from the Contacts ListYou can use any directory contacts to make a call. You can also use the directory in many telephone functions where youneed to select the number for a destination, for example during transfers.

1. Access the contacts directory:

a. Press the programmable button to which the Directory function has been assigned.

b. Dial the name or part of the name that you want to find. The list of contacts is filtered to show only matchingnames.

c. Use the and buttons to scroll through the list of matching names (Note: If done during a call orwhile alerting, this will also adjust the call or ring volume).

2. When the required entry is shown, press #.

2.11 Calling from the Call LogYou can use the call log to make calls to the number included in the currently selected call record.

1. Press Feature 812. The display will change to show your call log records.

· Use the * key to select which call log records you are viewing. The options are All, Mis (missed calls), Ans(answered incoming calls) and Out (outgoing calls).

· Use the up and down buttons to scroll through the records.


69



Answering Calls

Chapter 3.



3. Answering CallsThe phone's message lamp will flash when you have a call waiting to be answered. Lift the handset to answer the call orpress Hold.

You can then use the Hold key to cycle between your current call, any held calls and dial tone.

3.1 Divert a Call to VoicemailYou can redirect a call to voicemail without answering the call. This only applies for call to you, not calls to a group ofwhich you are a member.

1. If your phone is idle, press the Release button. The call is redirected to voicemail.

3.2 Answering a Page CallYou can be paged if you have no call in progress or only held and or parked calls. After a single tone, the page is heardthrough the phone's speaker. If you are currently on a call or set to do not disturb your phone is not paged.

You cannot answer a page call.



Answering Calls: Answering a Page Call

3.3 Call PickupPickup is used to answer a call ringing elsewhere on the phone system. There are a number of pickup options:

· Answer any ringing call on the telephone system.

· Answer a call ringing a particular user.

· Answer a call ringing a particular group.

· Answer a call, not necessarily a group call, ringing the members of a group.

Direct Call PickupAnswer a call ringing the user or group extension number specified.


2. Dial the extension or group number.

Group Call PickupYou can answer a call ringing any group of which the you are a member even if the call is not currently alerting on yourphone. You can use this function even when your group membership is set to disabled.


Default Short Codes

Short codes are numbers that you can dial from any types of phone on the telephone system. The following aredefault short codes that may be available on your system.

· Pickup Any Call: *30 Answer a call ringing on the telephone system.

· Pickup a Group Call: *31 Answer a call ringing a group of which you are a member. You can use this function even if your groupmembership is set to disabled.

· Pickup a Users Call: *32*N# Pickup a call ringing a user's extension number (N).

· Pickup a Group Members Call: *53*N# Pickup a call ringing the members of a group (N). This does not necessarily have to be a group call.

12



Call Controls

Chapter 4.



4. Call Controls4.1 Adjust the Call VolumeWhile talking, you can adjust the volume of the incoming call. The volume is separately adjusted for whichever device youare currently using (handset or speaker).

1. With the call connected, press the and keys to adjust the volume.

4.2 Switching Between CallsYou can use the Hold key to cycle between your virtual call appearances including held calls and dial tone.



Call Controls: Switching Between Calls

4.3 Transferring CallsTo transfer a call, your phone must have an available call appearance button. If all your current call appearance buttonsare in use, you must either end or park one of your existing calls.

· Your system administrator can configure the system so that it will attempt to return unanswered transfers toyou.

1. Dial Feature 70. The current call is automatically put on hold.

2. Dial the number for the transfer destination.

· To complete the transfer, press Feature 70 again. You can do this while the call is still ringing or you can waituntil it is answered.

· Transferring a call while it is still ringing is called an unsupervised or blind transfer.

· Transferring a call after ringing finishes is called a supervised or announced transfer.

· If the transfer destination does not answer or, after answering the call, does not want to accept the call:

· To try another number, replace the handset or press Release.

· To cancel the transfer attempt, press Hold.

4.4 Transferring a Held CallWhen you already have a call on hold and a call connected, you can connect them by starting a conference. PressFeature 3. Your current call and the held call will be connected. You can now drop yourself from the conference.

4.5 Handsfree Speaker OperationThe phone has a handsfree speaker but does not have a handsfree microphone. This means that you can make andanswer calls handsfree but in order to speak you must lift the handset.

· You can make a handsfree call by simply dialing without lifting the handset. You can hear the call progress andwhen answered, lift the handset to continue the call.

· The speaker allows the phone to receive page calls . You can hear the page without needing to take any action.However, you cannot answer the page.

· The speaker allows the phone to auto answer direct voice calls. You can hear the caller but they will not be ableto hear you until you lift the handset. The same applies for calls from other users if you have internal auto-answer set on the phone.

4.6 Headset OperationThe phone does not have a socket for connecting a headset.

4.7 Group ListenUsing group listen allows you to hear the caller through the phone's handsfree speaker but they only hear speech fromyour phone's handset microphone rather than the handsfree microphone. Group listen is automatically turned off at theend of a call.

· To Turn Group Listen On: Press Feature 802.

· To Turn Group Listen Off: Press Feature #802.

4.8 Ending CallsThe Release button ends the current call. If the call is connected on the phone's handset, replacing the handset willend the call.

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4.9 GroupsYour system administrator can include you as a member of a group or groups along with other users. Each group has itsown extension number which is used to call the group.

When a call is presented to a group, it is presented to the available group members, either one at a time or all at thesame time, until answered by one of the members.

How long a group call will ring at each group member's phone before being presented to the next member is controlledby the group's own settings. Groups also use voicemail and have their own settings for when an unanswered call shouldgo to the group's mailbox. For group calls, the group's own voicemail settings are used rather than your settings.

· G = Group Member (In Group)A G is shown on your phone's idle display when have been configured as a member of a group and yourmembership is enabled. While this is the case, you may receive calls targeted to the group.

· O = Out of Service An O is shown on your phone's display when any of the groups of which you are enabled as a member is set tonight service mode. While in that mode, any calls to that group are diverted to its fallback if set or otherwise tovoicemail if available.

Default Short CodesShort codes are numbers that you can dial from any types of phone on the telephone system. The following aredefault short codes that may be available on your system.

· Night Service Status On: *20*N# Set a group into night service status by entering its extension number (N).

· Night Service Status Off: *21*N# Take a group out of night service status by entering its extension number (N).

12



Holding and Parking Calls

Chapter 5.



5. Holding and Parking CallsHolding a call and parking a call are two similar actions. The table below summarizes the main differences betweenparking a call or holding a call.

When a call is ... Held Parked

... the call occupies an appearance button. Yes No

... the caller hears music on hold or hold reminder tones. Yes Yes

... the call can be retrieved by other users. No Yes

... the call recalls to you automatically after a time. Yes Default 15seconds

Yes Default 5minutes.

... the call can be used to start or add calls to a conference. Yes No

... the call is assigned a unique ID. No Yes



Holding and Parking Calls:

5.1 Parking CallsParking a call is similar to holding a call. However, parked calls can be unparked by other users on the phone system.

Calls that you park recall to your phone (when idle) if they have been parked for too long. The default timeout is 5minutes but can be changed by the system administrator. Recall calls ignore any forwarding or do not disturb settingsthat you have set.

For IP Office Release 9.0 and higher, call park can operate in two different ways:

· Traditional Park

· Park & Page


· Park Call: *37*N# Parks the held call using the park slot number dialed in place of N. Works with both park methods but does notdisplay page options if Park & Page is configured.

· Unpark Call: *38*N# Unpark the call parked in park slot number N.

5.1.1 Traditional ParkThis method of parking calls is used if Park & Page is not configured on the telephone system. Your systemadministration will confirm which way your system operates.

If you park a call without specifying a park slot number, the system automatically assigns a park number based on yourextension number plus a single digit. For example, for extension 201, the first parked call uses park slot number 2010 ifavailable. Otherwise, it uses park slot 2011 if available and so on up to 2019.

Call park buttons can be configured to match specific park slot numbers. A call parked using that button is given that parkslot number. All users with a call park button set to the same number can see when there is a parked call there and canunpark that call using their button.

To Park a Call1. Press Feature 74. The park slot number assigned to the parked call is briefly shown on the display. If there are

not slots available the call is not parked and you will still be connected to the caller.

To Unpark a Call1. Press Feature #74.

2. The park slot ID of the longest waiting call parked is shown.

· Press # to unpark it.

· Otherwise, enter the park slot number assigned to the call that you want to unpark and press #.

5.1.2 Park & PageThis method of parking calls is used if Park & Page is configured on the telephone system. Your system administration willconfirm which way your system operates.

Park and page uses a set of pre-configured park slot numbers that act like extension numbers. When you parked a call inone of those park slots, you or any other user on the system can dial that park slot number to unpark the call.

Your system administrator can also configure up to 3 hunt groups for paging. When you park a call, after displaying thepark slot number used, your phone displays options for paging.

To Park a Call1. Press Feature 74. The call is parked and the parked slot number needed to unpark the call is displayed.

2. If you want to make a page announcement of the parked call, press Page. You can then select one of thedisplayed hunt groups for your page or you can dial any extension number that want to page.

To Unpark a Call1. Dial the park slot number that was assigned to the parked call.

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5.2 Holding CallsYou can hold as many calls as your phone can receive.

· The held call will still occupy the call appearance on which it was made or answered.

· While held, the caller will hear music on hold. If your system does not have music on hold available, the caller willhear double beep tones every few seconds.

· If you have more than one call on your phone, either held or connected, you can start a conference betweenyourself and the calls.

Calls that you have held will recall to your phone when it is idle if they have been on hold for too long. The default holdtimeout for the telephone system is 15 seconds but it can be changed by the system administrator. Hold recall callsignore any forwarding or do not disturb settings you have set.

Important - Holding Conference CallsYou can hold a conference call in the same way as holding a normal call. Holding the conference call does not affect theother conference parties who can continue talking. You will also still be listed as a member of the conference call in theconference details.

· ! Warning

This only applies to conference calls hosted by your own telephone system. Holding your call to a conferencehosted on another telephone system will cause that conference to hear your system's music on hold.

You can use the Hold key to cycle between your virtual call appearances including held calls and dial tone.

5.2.1 Transferring a Held CallWhen you already have a call on hold and a call connected, you can connect them by starting a conference. PressFeature 3. Your current call and the held call will be connected. You can now drop yourself from the conference.

36

37



Conference Calls

Chapter 6.



6. Conference CallsMultiple conference calls are supported, with parties addable to each conference call until the system's total conferencecapacity (128) is reached. However, a maximum of 64 parties is supported in any particular conference call.

Conference resources are also used for call recording and other features, reducing the available conference capacity forordinary conference calls.

Note that some conference controls, for example dropping other parties, only apply for conferences started on the samephone system as your extension.


· Conference Held Calls: *47 Start a conference between yourself and any calls that you have on hold.

6.1 Starting a ConferenceIf you have a connected call and any held calls, pressing Feature 3 will start a conference between you and those calls.If you do not already have a held call, you can use the process below to start a conference.

1. Make a call to the first party or answer a call.

2. Place the call on hold by pressing Hold or Feature 3.

3. Dial the party that you want to add to the conference.

4. If they answer and want to join the call, press Feature 3.

5. If they do not want to join the call or do not answer, replace the handset or press Release.Return to theheld call by pressing Hold.

6.2 Adding a Call to a ConferenceYou can add additional parties to an existing conference.

1. Press HOLD or Feature 3 to put the conference on hold.

2. This does not affect the other conference parties who can continue talking to each other.

3. Dial the party that you want to add to the conference.

4. If they answer and want to join the call, press Feature 3.

5. If they do not want to join the call or do not answer, replace the handset or press Release.Return to theheld call by pressing Hold.


· ! Warning


12



Conference Calls: Adding a Call to a Conference

6.3 Viewing Conference DetailsYou can display a list of the parties involved in a conference call.

1. Press Release.

2. The details of the parties in the conference are displayed. Your own details are always displayed first.

3. Press * to cycle through the details of the conference parties.

6.4 Dropping PartiesYou can drop parties from a conference call, including yourself.

To Drop Yourself

1. Press Release. Your own details are displayed.

2. Press Release again.

To Drop Other Parties

1. Press Release.

2. The details of the parties in the conference are displayed. Your own details are always displayed first.

3. Press * to cycle through the details of the conference parties.

4. When the party you want to drop is displayed # (or press Release). .

Note1. If you are the only internal user in the conference, depending on your telephone systems configuration, dropping

yourself from the conference may end the conference. Consult your system administrator for details.

6.5 Holding a Conference CallUsing the Hold key you can put a conference call on hold in the same way as you can for a normal call.

To take the conference off hold, press Hold.


· ! Warning


6.6 Transferring Calls Using ConferenceWhen you already have a call on hold and a call connected, you can connect them by starting a conference. PressFeature 3. Your current call and the held call will be connected. You can now drop yourself from the conference. 37



Directory

Chapter 7.



7. DirectoryThis menu is accessed by pressing a button set to the Directory function. It is used to display names and numbersthat you can then use for making calls..

The contacts shown in the directory are sorted alphabetically by name but come from a number of sources.

· Personal Directory These contacts are stored by the telephone system as part of your user settings. If you login at another 1400,1600, 9400, 9500, 9600, J169, J179, M-Series, T-Series phone, your call log moves with you.

· If you hot desk to another phone, your personal contacts move with you.

· You can have up to 250 personal directory entries[1] . Note however that through this type of phone you canonly add or edit entries 00 to 99.

· Your system administrator can also add, edit and delete your personal directory entries.

· Users These contacts list all[2] telephone system users. If your system is part of a network of IP Office telephonesystems, it also includes users on the other systems.

· Groups These contacts list all the groups on the telephone system. If your system is part of a network of IP Officetelephone systems, it includes those groups that the system administrator has configured to be advertised acrossthe network.

· External Contacts These contacts are viewable and useable by all phone users. These are two types of external contacts:

· Some external contacts are entered into the telephone system configuration by the system administrator.[1]

· Other external contacts are those imported by the telephone system from other directory sources.

Notes1. While you are allowed up to 250 personal directory entries, the total capacity of the telephone system may limit

the addition of further personal directory.

2. The system administrator can apply an Exclude from Directory setting to particular users and hunt groups.They are then not included in the directory seen by other users.

7.1 Viewing Contacts Details1. Access the contacts directory:




2. When the required entry is highlighted, press Detail to display the name and number.

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Directory: Viewing Contacts Details

7.2 Make a Call from the DirectoryYou can use any directory contacts to make a call. You can also use the directory in many telephone functions where youneed to select the number for a destination, for example during transfers.

1. Access the contacts directory:





7.3 Adding a New ContactSo long as the telephone system capacity has not been reached, you can have up to 250 personal directory entries. Notehowever that from this type of phone you can only add or edit entries numbered 00 to 99. To edit others requires you touse another type of phone or a user application.

Your system administrator can also add, edit and delete your personal directory entries.

· ! WARNING

Note that no warning is given if the entry is already programmed. It is simply overwritten.


2. Dial the two digit number, between 00 to 99, for the personal directory entry to be programmed.

3. Enter the number to be dialed by the speed dial. Use the * button to delete the last digit entered.

4. When the number is completed press Hold.

5. Enter a name to associate with the number.

1 1 2 ABC2abc 3 DEF3def

4 GHI4ghi 5 JKL5jkl 6 MNO6mno

7 PQRS7pqrs 8 TUV8tuv 9 WXYZ9wxyz

* Backspace 0 .–0() # Space

· Use the # button button to advance the text entry cursor to enter the next character.

· Use the * button button to delete the current character.

6. When complete, press Hold again.

7.4 Add a Contact from the Call LogYou can add a name and number shown in your call log to your personal contacts.




2. Press 0. The individual details of the currently selected call record are displayed.

3. Press 0.

· If you are configured as a system phone user, you can add a contact to either your own personal directory

(Personal...) or to the system's external directory (External...). Use the and key to select which.

4. Press #



Call Log

Chapter 8.



8. Call LogYou can access your call log by pressing Feature 812. The call log you see is a call log stored on the telephone system.If you login at another 1400, 1600, 9400, 9500, 9600, J169, J179, M-Series, T-Series phone, your call log moves withyou.

Your call log contains your 10 most recent answered calls, 10 most recent calls you made and 10 most recent missedcalls. If configured by the system administrator, it can also include calls missed by groups of which you are a member.

Missed CallsMissed calls are calls to you that you did not answer. Your system administrator can also configure if the log includes callspresented to you but answered by someone else or by voicemail.

Missed Group CallsIf you are a member of any groups, the system administrator can configure whether your missed calls log should alsoinclude missed group calls. The hunt group does not necessarily have to have rung your phone. It will be recorded asmissed if it was presented to the group and not answered by any of the members including you.

Note1. Your centralized call log can be turned off by the system administrator . If they do that, your phone will

display Call Log Disabled when you try to access the call log.

8.1 Accessing the Call Log1. Press Feature 812. The display will change to show your call log records.



2. Pressing # or lifting the handset will make a call to the number stored with the currently displayed record.

3. To exit the call log, press the Feature button.

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8.2 Viewing Call DetailsYou can view additional details about the currently shown call.





3. The call details are displayed. Use the and keys to cycle through the values:

· Time and Date - The time of the call.

· Count - How many time a call of the same type, name and number has occurred. Only the details of the mostrecent call are kept in your call log. However the count will indicate if the caller has rung or has been rungseveral times.

· Call Type - The type of call record. The options are Mis (missed calls), Ans (answered incoming calls) andOut (outgoing calls). .

· Number - The number of the caller if available.

· Name - The name of the caller if known.

· Duration - The length of the call.

4. While you are in the details of a call record, the following functions are available:

· Call the Number: Press #.

· Add to Your Personal Directory: Press 0.

· Return to the Calls Display: Press *.



8.3 Making a CallYou can use the call log to make calls to the number included in the currently selected call record.





8.4 Deleting a RecordYou can delete the currently displayed call record. If the record is a missed group call, the record is also deleted from thecall log of other users configured to see the same group's missed calls.




2. When the required record is highlight, press Hold.

8.5 Adding a Record to Your ContactsYou can add a name and number shown in your call log to your personal contacts.





3. Press 0.

· If you are configured as a system phone user, you can add a contact to either your own personal directory

(Personal...) or to the system's external directory (External...). Use the and key to select which.

4. Press #



Voicemail

Chapter 9.



9. VoicemailIf enabled, voicemail is used to answer calls to you that have rung unanswered for your "no answer time", the default is15 seconds. It is also used to answer calls when you have do not disturb enabled.


· Check Messages: *17 Access mailboxes to check for messages.

· Voicemail On: *18 Allow voicemail to be used to answer calls.

· Voicemail Off: *19 Stop voicemail being used to answer calls.

· Voicemail Ringback On: *48 Have voicemail ring your phone when you have any new messages. It will call when you use the phone.

· Voicemail Ringback Off: *49 Switch off ringback.

9.1 Message Waiting IndicationThe phone does not have a message waiting lamp. The icon of a programmable button programmed to Feature 65will act as a message waiting indicator for new messages. That button can then also be used to access the mailbox.

9.2 Checking Messages1. Press Feature 65 or Feature 981.

· Depending on how your voicemail system is configured, you may be asked to entered your voicemail code.

2. Follow the voice prompts provided by the system. For help press either 8 or *4.

Notes1. Automatic Message Deletion

By default, messages are automatically deleted a set time after being played. The delay depends on the particularvoicemail server (24 hours for embedded voicemail, 30 days for Voicemail Pro). For voicemail messages on aVoicemail Pro system, the system administrator can customize the delay and can also apply automatic deletiontimes to new and saved messages.

9.3 Send a Call to VoicemailYou can redirect a call to voicemail without answering the call. This only applies for call to you, not calls to a group ofwhich you are a member.

1. If your phone is idle, press the Release button. The call is redirected to voicemail.

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Logging In/Out

Chapter 10.



10. Logging In/OutYou may always use the same phone in the same location. However, the telephone system provides features that allowyou to use any phone on the system to make and receive your calls. To do this your system administrator need to assignyou a login code.

· Log In You can login on any phone that you want to use. When you login to a phone, you take control of that phone.Incoming calls for you are redirected to that phone and your user information and settings are available[1]. Anyexisting user on the phone is logged off when you login. Your contacts and call log are displayed by the phone.

· Any existing user of the phone is logged out while you are logged in.

· If you were logged in on another phone, you are logged out from that phone.

· If your phone system is in a Small Community Network of phone systems, it may be possible to login atextensions located on other phone systems in the network. Your system administrator will advise you if youcan remote hot desk and what features will still be available to you when you do.

· Log Out When you log out from a phone (or are logged out by another user logging in), the telephone system may applyseveral actions:

· If you have a normal default extension and no one else is logged in there, you return to being logged in onthat phone.

· If you remain logged out, you are treated the same as being on do not disturb except that all calls to you goto voicemail if available.

· If you have a mobile twinned number, the system administrator can configure the system so that calls are stillpresented to your mobile twin while you are logged out.

· Default Extension Each extension can be configured with a default user. If you are logged off from an extension, if you have a defaultextension the system will automatically log you in at your default extension if it is not in use by another user.

· Login Idle Period Your system administrator can configure a timeout which will automatically log you out if you do not use the phonein that time to make or answer a call.


· Login: *35*N*L# Login to a phone using your extension number (N) and login code (L).

· Log Out: *36 Log yourself out from the phone where you are currently logged in.

Note1. User information stored by the telephone system, for example call log, contacts directory and speed dials, moves

with you when you login on different phones. However this only applies when moving between 1400, 1600, 9400,9500, 9600, J169, J179, M-Series, T-Series phones. Other phone types store the information on the phone andthat information does not move with you when you login or out.

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Logging In/Out:

10.1 Logging In on a Phone Already in UseIf you have a login code, you can login at a phone that is already in use by another user. The existing user is logged out.

1. Dial the short code for logging in. The default is *35*N*L# where N is replaced by your extension number and Lby your login code.

10.2 LogoutYou can only log yourself out if you have been given a login code by your system administrator. Otherwise, the only wayto be logged out is if someone else logs in on your phone. When that happens, if you are not automatically logged back inwhen they log off or if you want to login over them, you can login again using the login process with a blank password .

If you have a login code, to logout dial *36.



Redirecting Calls

Chapter 11.



11. Redirecting CallsThis section looks at the different ways that you can redirect your calls to another phone.

· Follow Me Temporarily redirect all your calls to another phone that you will be sharing with that phone's normal user. Thisfunction can be used in two ways:

· Follow Me To Set the follow me destination from your own phone.

· Follow Me Here Set the follow me from the phone that you want to share.

· Forward Forward calls to an internal or external number.

· Forward on Busy Forward calls when you have reached the limit of the number of calls that the phone can present to you.

· Forward on No Answer Forward calls if they have rung unanswered at your phone.

· Forward Unconditional Immediately forward calls. Forwarding to voicemail can be selected as an option.

· Do Not Disturb Redirect all calls to voicemail if available or otherwise to busy tone.

· You can set do not disturb exception numbers for calls to which do not disturb if not applied.

· Other users can make priority calls to override your do not disturb.

· Twinning Twinning is a process whereby you can have your calls ring at two different phones. You can answer calls at eitherphone. There are two variants of twinning, internal twinning which uses two internal extensions and mobiletwinning which twins your internal extension with an external number.

Method Calls Redirected Destination

Internal External Group Internal External Voicemail

Follow Me Follow Me To

Follow Me Here

Forward Forward on Busy

Forward on No Answer

Forward Unconditional

Do Not Disturb

Twinning

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Redirecting Calls:

11.1 Follow MeFollow me to is used to redirect your calls to another extension where you will be working. The calls are presented withyour user name so that they can be distinguished from calls for the extensions normal user. This allows you to shareanother person's phone without logging them off their phone.

The calls are still subject to all your user settings as if they were ringing at your phone. All calls are redirected.

Follow Me ToFollow me to is the function used to enable follow me from your own phone.

Follow Me HereFollow here is used to enable follow me at the extension to which you want your calls redirected.


· Follow Me Here: *12*N# Dialed at the extension to which you want you calls redirected. Use your own extension number (N) when dialingthe short code.

· Follow Me Here Cancel: *13*N# Dialed at the extension to which you want your calls were redirected. Use your own extension number (N) whendialing the short code.

· Follow Me To: *14*N# Dialed at your phone. Dial the extension number (N) to which you want your calls redirected. You can dial just*14# to cancel follow me.


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11.2 Forwarding CallsForwarding is used to redirect calls to another extension or an external number. The system supports 3 different types offorward.

· Forward Unconditional This forward is used immediately when it is switched on.

· Forward on No Answer This forward is used when a call alerts at your extension for too long without being answered. The normal defaultis 15 seconds.

· Forward on Busy This forward is used when you have no call appearances buttons available to on which to receive calls.













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11.2.1 Forward UnconditionalForward unconditional is used to immediately redirect your calls.

· By default this function is only applied to incoming external calls to you. However, if required internal calls and orgroup calls can also be selected.

· When enabled, all calls matching the settings are forwarded to the number set as the forward unconditionaldestination. That number can be internal or external.

· You can still use the phone to make outgoing calls. When you go off-hook you will hear broken dial tone.

· The forward on busy and forward on no answer options both use the same separate destination number. Howeverif that number has not been set, they use the same destination as set for forward unconditional.

· If you have voicemail on, the telephone system will attempt to redirect forwarded calls to voicemail if they are stillunanswered after having rung for your no answer time (default 15 seconds). This is not always possible for callsthat have been forwarded to an external number.


To Turn Forward Unconditional On1. Press Feature 4.

2. The phone prompts you for the number to which you want calls forwarded. If you already had a number setpreviously, that number is displayed.

3. Enter the number to which you want to forward the call. Press * to delete the previous digit.

4. If the number matches an internal extension, it is saved automatically. For other numbers, press Hold tosave the number when set as required.

To Change the Forwarding NumberUse the same process as above. You do not need to switch off forwarding in order to change the forwarding number.

To Turn Forward Unconditional Off1. Press Feature #4.








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11.2.2 Forward on BusyForward on busy redirects your calls when your phone is not able to present you with any more alerting calls.

· By default this function is only applied to incoming external calls to you. However, if required internal calls can alsobe selected.

· When enabled, all calls matching the settings are forwarded to the number set as the forward on busy/no answerdestination. That number can be internal or external.

· Busy is defined has having no available call appearance buttons on which further calls can be presented.

· Group calls are not presented when you are busy and so are not forwarded by this setting.



Using a Programmable Button· This function can be assigned to a programmable button . This allows it to be accessed in a single key press.








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11.2.3 Forward on No AnswerForward on no answer redirects calls that have alerted your phone but have not been answered for some reason.

· By default this function is only applied to incoming external calls to you. However if required internal calls can alsobe selected.


· No answer is defined as having been presented to your phone for your no answer time (default 15 seconds).

· Group calls are not forwarded.



Using a Programmable Button· This function can be assigned to a programmable button . This allows it to be accessed in a single key press.








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11.3 Do Not Disturb· When you are in 'do not disturb', your callers are redirected to voicemail if available or otherwise hear busy tone.

· People who call from numbers in your do not disturb exceptions list can still call you. Forwarding is set is applied tothose calls.

· People who use a priority call function can also call you.

· Calls to any group of which you are a member are not presented to you (unless you are the last available memberof the group).

· Enabling do not disturb will not affect any calls already being presented to your phone.



To Turn On Do Not Disturb1. Press Feature 85. The phone briefly displays Do Not Distrb.

To Turn Off Do Not Disturb1. Press Feature #85. The phone briefly displays Allow Calls.


· Switch Do Not Disturb On: *08 Set your phone to do not disturb.

· Switch Do Not Disturb Off: *09 Switch off do not disturb.

· Add a Do Not Disturb Exception Number: *10*N# Add a number (N) to your list of do not disturb exceptions.

· Delete a Do Not Disturb Exception Number: *11*N# Remove a number (N) from your list of do not disturb exceptions.


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11.4 TwinningTwinning allow calls to you to ring at both your phone and at another number. The telephone system supports two typesof twinning; internal twinning and mobile twinning.

Internal TwinningThis method of twinning twins your phone (your primary phone) with another internal extension (your secondary phone).Both phones are yours and share the same extension number. Your incoming calls will ring on both phones. You canmake your calls from either extension.

A typical example for internal twinning would be a user who uses both a normal desk phone and also needs a mobilephone while moving around the building.

Your settings are applied to both phones. If the secondary is a 1400, 1600, 9400, 9500, 9600, J169, J179, M-Series, T-Series phone, it will share the same call log and personal directory contacts as available on your primary. Similarly,message waiting indication for your mailbox is show on both phones.

· T = Twinned A T is shown on the phone's idle display if it is internally twinned with your other phone extension. Calls to you willalert on both phones and can be answered by you at either phone.

Mobile TwinningMobile twinning is twinning where your calls ring at both your phone and at another number which can be an externalnumber.

You can assign a programmable button to turn twinning on or off and to set the number to which you are twinned. 69



Phone Settings

Chapter 12.



12. Phone Settings12.1 ContrastYou can change the contrast on the phone display.


2. Use the number keys to select the required contrast. Alternatively, use the and buttons to change thecontrast.

3. The function will automatically cancel after a 3 seconds.

12.2 Ringer SoundYou can change the ringer sound. This does not change the ring pattern which is controlled by the telephone system.


2. Press 1 to 4 to select the required ringer sound.

· Whilst the function is active, you can also use the and buttons to change the ringer volume.


12.3 Ringer VolumeYou can change the ringer volume using the following process. You can also adjust the volume while a call is ringing yourphone.

1. Press Feature *80. The phone will start a continuous ring.

2. Use the soft and loud volume buttons to change the volume to the level required.




Button Programming

Chapter 13.



13. Button ProgrammingThe programmable button on your phone can be assigned a range of functions.

There are a number of methods that you can use for button programming:

· Button Inspect : Feature *0 See the function currently set on a button.

· Auto Dial Button : Feature *1 Store a number to be dialed by the button when it is pressed.

· User Button (Internal Auto Dial) : Feature *2 Store another user's extension number to be dialed when the button is pressed.

· Feature Button : Feature *3 Set a button to invoke a Feature code.

· Function Button : Feature *3* Set a button to invoke a selected telephone system function.

· Default Buttons : Feature *3** You can return the function of certain buttons back to their default for this type of phone.

· Erase a Button : Feature *1 Hold You can use the auto dial programming process but with a number to erase the current programming of a button.

You system administrator can see and edit your button settings. They can also apply functions that you cannot program.Note that button user templates can be applied which will lock the function of certain button even if you try to changethem.

13.1 Button InspectionYou can check the current function of the programmable button.


2. The phone displays your extension number.

3. After a few seconds, or if you press the programmable button, the button's current function is displayed.

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13.2 Default ButtonsYou can use the following process to return the programmable button back to its default function.


· If a security code is requested, enter your phone login code and press #.

2. Press * twice.

3. Press #.

The following are the default buttons for a M7100 telephone.

Display

1 2 3 Release

4 5 6


* 0 # Feature

– Volume + Hold

13.3 Erasing a ButtonThe process for setting an auto dial button can also be used to erase any programming on the programmable button.



2. Press the button you want to erase. You cannot override any button configured to a appearance function byyour system administrator.

3. Press Hold.

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13.4 Auto Dial ButtonA button set to this function dials a stored number. That number can be any number composed of the digits 0 to 9 plus *and #. It can be an internal or an external number. It can be a partial number that you complete dialing after pressingthe button. It can also be a system short code for a telephone system feature. This button function is also known asAuto Dial and External Auto Dial.

· ! Warning

This process will overwrite the existing function of a programmable button without any warning.

1.


2. Enter the number you want stored by the button. This can be a partial number which you will complete afterpressing the button.

· The button deletes the last digit entered.

3. When the number is complete, press Hold.

13.5 Internal Auto Dial (User Button)A button set to this function calls another user.

· ! Warning


1.


2. Enter the extension number of the user for who you want a button.

· The button deletes the last digit entered.

3. As soon as a valid number is entered, the value is saved and the button set.

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Button Programming: Internal Auto Dial (User Button)

13.6 Function ButtonThis process allows you to assign a selected telephone system function to a programmable button. This is not the fullset of button functions available from the telephone system. The system administrator can assign other button functionsand will inform you what those functions are if they do that.



2. Press * (or More if displayed).

3. Enter the number for the feature required as listed below. Alternately use the and buttons to movethrough the list of functions.

01. Speed dial

02. Ring Again

03. Conference

04. Call Forward All

05. Last Number Redial

06. Page Group

07. Voicemail

08. Automatic Intercom

09. Priority Call

10. Transfer

11. Call Park/Park & Page

12. Group Pickup

13. Direct Pickup

14. Timer

15. Do Not Disturb

16. Contrast

17. Group Listen

18. Time of Day

19. Call Log

20. Self-Administer

21. Account Code

22. Forward on Busy

23. Forward on No Answer

24. Pickup

25. Directory

26. Flash Hook

27. Internal Auto Answer

28. Hunt Group Night Service

29. Twinning

30. Ringer Off

4. Press Hold to select a currently displayed function.

5. Press the button to which the function should be assigned.Press the programmable button. If the button has anexisting function it is displayed.

6. Press Hold to assign the function. Otherwise, press Feature to return to function selection.

7. Press Release to exit programming.

13.7 Feature ButtonThis process allows you to store some of the Feature codes that you can dial. You can then activate the feature usinga single button press.

· ! Warning




2. Press the button to program.

· You cannot override the programming of any button configured to a call appearance function by your systemadministrator.

· On buttons that you can program, any existing function is overwritten without warning. If in doubt, useFeature *0 to inspect the button first.

3. Enter the feature code of the function required.

· Speed Dial : 0

· Ring Again : 2

· Conference : 3

· Forward UnconditionalOn : 4

· Last Number Redial : 5

· Page : 60

· Retrieve Messages : 65

· Dial Voice Call : 66

· Priority Call : 69

· Time of Day : 803

· Timer : 77

· Transfer : 70

· Call Park/Park & Page :74

· Call Pickup Group: 75

· Directed Call Pickup: 76

· Do Not Disturb : 85

· Group Listen On: 802

· Call Log : 812

· Retrieve Messages : 981

· Contrast : *7

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13.8 Button FunctionsThe following is a quick summary of the various telephone system functions that you can set on a programmablebutton. This is not a comprehensive list of all button functions available, it only covers those that can be set by telephoneusers. The system administrator can assign other button functions and will inform you what those functions are if they dothat.

Each function is listed by the name shown when you use button inspection.

You can check the current function of the programmable button.


2. The phone displays your extension number.

3. After a few seconds, or if you press the programmable button, the button's current function is displayed.

Some button function use the directory to allow number selection. When this is the case, the and volumebuttons are used to scroll through the list of matching names. If this is done during a call or while a call is alerting, thiswill also adjust the call or ring volume.

13.8.1 Account CodeA button set to this function is used to enter an account code before making a call or during a call. The account codeentered is validated against those stored by the phone system and must be re-entered if not valid.

13.8.2 Automatic IntercomA button set to this function makes an auto answered call to another extension.

This feature is also called dial voice call or direct voice call. It calls another extension and has the call automaticallyanswered on handsfree speaker after playing 3 beeps. If the called extension does not have a handsfree microphone, theuser must use the handset if they want to talk.

The called extension called must support a handsfree speaker. If the extension does not or if the extension is not freewhen called, the call is alerts as a normal call.

13.8.3 Call Forwarding AllA button set to this function switches your forwarding unconditional setting on/off.

When pressed, your current forwarding number is displayed. You can change the number if required and then enableforwarding.

13.8.4 Call LogA button set to this function accesses your call log .

13.8.5 Call Park/Park & PageA button set to this function parks and unpark calls. The button can be setup with or without a specific park slot number.

· When associated with a specific park slot number, the button will park and unpark calls from that park slot. If Park& Page is configured on the system, calls are parked without displaying the additional page options.

· When not associated with a specific park slot number, the button's operation depends on whether Park & Page isconfigured on the system:

· If Park & Page is configured:

· If pressed while you have a call connected, that call is parked into an available system park slot. See Park& Page .

· If pressed while you have no call connected, the button performs no action.

· If Park & Page is not configured:

· If pressed while you have a call connected, that call is parked using a personal park slot number based onyour extension number.

· If pressed while you have no call connected, your phone displays details of your parked calls which youcan use to select a call to unpark. See Traditional Park .

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13.8.6 ConferenceA button set to this function starts a conference between your current call and any calls you already have on hold.

13.8.7 ContrastA button set to this function adjusts the phone's display contrast.

13.8.8 DirectoryA button set to this function allows you to access the contacts directory .

13.8.9 Do Not DisturbA button set to this function turns your do not disturb setting on or off. The button icon is shown when do not disturb ison.

· When you are in 'do not disturb', your callers are redirected to voicemail if available or otherwise hear busy tone.







13.8.10 Hunt Group Night ServiceA button set to this function turns the night service status of all the groups of which you are a member on or off. Thebutton cannot be used to override a group automatically put into night service by a time profile on the telephone system.

13.8.11 Internal Auto AnswerA button set to this function switches your internal auto-answer setting on or off. When on, if the phone is idle, anyinternal call is automatically answered after three beeps. If the phone is in use, internal calls alert normally.

13.8.12 Last Number RedialA button set to this function can be press to redial the number of the last outgoing call that you made.

You can redial the number of the last outgoing call that you made.

13.8.13 Page GroupA button set to this function starts the process of making a page call. After pressing the button, enter the extensionnumber of the user or group that you want to page.

You can make a page call to another user or to the available members of a group. The users do not have to take anyaction to hear the page.

The phones called must support handsfree auto-answer in order to hear the page. If they do not, they do not receive anyalerting call.

13.8.14 Priority CallA button set to this function starts the process of making a priority call. After pressing the button, enter the userextension number that you want to call.

A priority call allows you to call another user even if they have 'do not disturb' set. The call will follow any forwarding andfollow me settings they have in use but will not go to voicemail.

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13.8.15 Ring AgainA button set to this function sets or clears a callback.

If you call another internal user and they do not answer, you can set a callback. When you have a callback set, thesystem will call you when the other user next uses ends a call. When you answer the callback, the system willautomatically make another call to the user.

13.8.16 Speed DialA button set to this function allows you to dial any of your personal speed dials or a system speed dial .

· To dial a system speed dial, press the button and then dial a 3-digit system speed dial number in the range 000 to999.

· To dial a personal speed dial, press the button and then dial * followed by a 2-digit personal speed dial number inthe range 00 to 99.

13.8.17 Speed Dial [nnnn]A button set to this function dials a stored number. That number can be any number composed of the digits 0 to 9plus * and #. It can be an internal or an external number. It can be a partial number that you complete dialing afterpressing the button. It can also be a system short code for a telephone system feature. This button function is alsoknown as Auto Dial and External Auto Dial.

13.8.18 TimerA button set to this function briefly displays the duration of a call when the button is pressed.

13.8.19 Time of DayA button set to this function briefly display the date and time during a call in place of the caller's name and number.

13.8.20 TransferA button set to this function operates the same as dialing Feature 70.

13.8.21 User BLFA button set to this function calls another user. The button is set to match another user's extension number, see InternalAuto Dial .

13.8.22 VoicemailA button set to this function accesses your voicemail mailbox.

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Glossary

Chapter 14.



14. Glossary14.1 Abbreviated RingA single non-repeated ring. By default this is the type of ring used when another call alerts you when you already have acall in connected.

14.2 Appearance ButtonAppearance buttons are used to represent calls made and received by you. They are configured by your systemadministrator. Normally your first 2 buttons are call appearance buttons but additional buttons can be configured asappearance buttons by the system administrator.

14.3 Attention RingYour system administrator can set what ringing should be used if another call alerts you when you already have a callconnected. The options are a single non-repeated ring (abbreviated ring) or no ring.

14.4 Auto HoldBy default, when you have a connected call in progress, if you press another appearance button, the connected call isautomatically put on hold. Without auto-hold, the connected call is ended when you press another appearance button.

14.5 Bridged Appearance ButtonA bridged appearance button shows the state of one of another user's call appearance buttons. It can be used toanswer or join calls on that other user's call appearance button. It can also be used to make a call that the callappearance user can then join or retrieve from hold.

· When the user's call appearance button alerts, your matching bridged appearance button also alerts. The bridgedappearance button can be used to answer the call on the call appearance button user's behalf.

· When the call appearance button user answers or makes a call using that call appearance, your matching bridgedappearance button show the status of that call, for example connected, on hold, etc. The bridged appearancebutton can be used to retrieve the call if on hold or to join the call if active.

· Bridged appearance buttons are not supported between users on different systems in a Small Community Network.

14.6 Call Appearance ButtonCall appearance buttons are used to represent calls to and from your phone. By having several call appearance buttons,you are able to answer and make several calls, switch between calls and perform other actions.

When all your call appearance buttons are in use, any further calls to your number follow your forward on busy setting ifset or otherwise go to voicemail if available.

14.7 Call Coverage ButtonEach call coverage button is associated with another user on your telephone system. The button allows you to be alertedwhen that user has an unanswered call still ringing. You can view the details of the call and answer it if required.

The settings of the user being covered control how long it rings at their phone before it also starts alerting on your callcoverage button for that user. Call coverage appearance buttons are not supported between users on different systems ina Small Community Network.

14.8 Do Not Disturb· When you are in 'do not disturb', your callers are redirected to voicemail if available or otherwise hear busy tone.







74

60



Glossary: Do Not Disturb Exceptions

14.9 Do Not Disturb Exceptions· These are numbers for caller's who can call you even when you are set to do not disturb. This only applies for calls

to you. It does not apply for calls to a group of which you are a member.

14.10 Follow MeFollow me to is used to redirect your calls to another extension where you will be working. The calls are presented withyour user name so that they can be distinguished from calls for the extensions normal user. This allows you to shareanother person's phone without logging them off their phone.

The calls are still subject to all your user settings as if they were ringing at your phone. All calls are redirected.

14.11 Follow Me HereFollow here is used to enable follow me at the extension to which you want your calls redirected.

14.12 Follow Me ToFollow me to is the function used to enable follow me from your own phone.

14.13 Forward on BusyForward on busy redirects your calls when your phone is not able to present you with any more alerting calls.

· By default this function is only applied to incoming external calls to you. However, if required internal calls can alsobe selected.


· Busy is defined has having no available call appearance buttons on which further calls can be presented.

· Group calls are not presented when you are busy and so are not forwarded by this setting.



14.14 Forward on No AnswerForward on no answer redirects calls that have alerted your phone but have not been answered for some reason.

· By default this function is only applied to incoming external calls to you. However if required internal calls can alsobe selected.


· No answer is defined as having been presented to your phone for your no answer time (default 15 seconds).

· Group calls are not forwarded.



14.15 Forward UnconditionalForward unconditional is used to immediately redirect your calls.

· By default this function is only applied to incoming external calls to you. However, if required internal calls and orgroup calls can also be selected.

· When enabled, all calls matching the settings are forwarded to the number set as the forward unconditionaldestination. That number can be internal or external.







14.16 GroupYour system administrator can include you as a member of a group or groups along with other users. Each group has itsown extension number which is used to call the group.

When a call is presented to a group, it is presented to the available group members, either one at a time or all at thesame time, until answered by one of the members.

How long a group call will ring at each group member's phone before being presented to the next member is controlledby the group's own settings. Groups also use voicemail and have their own settings for when an unanswered call shouldgo to the group's mailbox. For group calls, the group's own voicemail settings are used rather than your settings.

14.17 Idle Line PreferenceHaving one of your phone's call or line appearance button set as the currently selected appearance button, means it willbe the appearance button used when you go off hook. If this was not the case, you would need to select an appearancebutton before going off hook. Idle line preference automatically selects the first available call appearance or lineappearance as your currently selected button when you do not have a call connected.

14.18 Internal TwinningThis method of twinning twins your phone (your primary phone) with another internal extension (your secondary phone).Both phones are yours and share the same extension number. Your incoming calls will ring on both phones. You canmake your calls from either extension.

A typical example for internal twinning would be a user who uses both a normal desk phone and also needs a mobilephone while moving around the building.

Your settings are applied to both phones. If the secondary is a 1400, 1600, 9400, 9500, 9600, J169, J179, M-Series, T-Series phone, it will share the same call log and personal directory contacts as available on your primary. Similarly,message waiting indication for your mailbox is show on both phones.

14.19 Line Appearance ButtonLine appearance buttons allow you to make and receive calls on a specific telephone line connected to your telephonesystem. The button also allows you to see when the line is in use by other users.

For incoming calls, the telephone system still determines the destination for the call. That may be a user or group.However, if you have a line appearance button for the line, you will see that there is a call alerting and can answer it ifrequired.

· Private Lines Special behaviour is applied to calls where the user has both a line appearance for the line involved and is also theIncoming Call Route destination of that call. Such calls will alert only on the Line Appearance button and not on anyother buttons. These calls will also not follow any forwarding.

14.20 Logged OutIf you are logged out from any phone, you are treated as being busy to receiving any calls. Callers follow your forwardingsettings if set or go to voicemail if available.

14.21 Login CodeYou can use a login code to login at any phone on the telephone system and then use that phone as your own. It is alsoused to prevent access to some of your settings.

14.22 Missed CallMissed calls are calls that ring at your phone but are not answered by you. Your 10 most recent missed calls are includedin your call log.

The system administrator can configure whether missed calls should include calls that you did not answer but whereanswered for you by another user. For example by a user with a call coverage button set for your calls. If this mode isenabled, it will also include calls that were answered by your voicemail.

57



Glossary: Missed Group Call

14.23 Missed Group CallThe system administrator can configure whether the telephone system should keep an internal log of missed group calls.They can then also set which groups of which you are a member, should have their missed calls shown as part of yourmissed calls call log. This does not require the group call to have been presented to you and missed.

14.24 Mobile TwinningMobile twinning is twinning where your calls ring at both your phone and at another number which can be an externalnumber.

14.25 Park CallParking a call is similar to holding a call. However parked calls can be retrieved by other users on the telephone system.

A call that you park and leave parked for too long will recall to your phone. The recall will ignore any do not disturb andforwarding settings, recalling to the phone from which it was parked.

14.26 Park Slot NumberIf you park a call without specifying a park slot number, the system automatically assigns a park number based on yourextension number plus a single digit. For example, for extension 201, the first parked call uses park slot number 2010 ifavailable. Otherwise, it uses park slot 2011 if available and so on up to 2019.

Call park buttons can be configured to match specific park slot numbers. A call parked using that button is given that parkslot number. All users with a call park button set to the same number can see when there is a parked call there and canunpark that call using their button.

14.27 Ringing Line PreferenceThis setting is controlled by your system administrator and is normally on. When you are not connected to a call, if youreceive an incoming call, ringing line preference will make the alerting appearance button your selected appearancebutton. You can answer the call by just lifting the handset without having to press the button to select it first.

Without ringing line preference, to answer the call on the alerting appearance button, you must press the appearancebutton to select it manually.

14.28 Short CodesShort codes are numbers that you can dial from any types of phone on the telephone system. The following aredefault short codes that may be available on your system.

14.29 System AdministratorThe system administrator is able to make or arrange changes to the telephone system configuration. They are able to seeand change most of your user settings.

14.30 System Phone UserYour system administrator can configure some user's as system phone users. They will be able to access a range ofadditional functions such as adding and deleting system directory entries.

14.31 TwinningTwinning is a process whereby your calls ring on two phones. Twinning is only available if configured by the systemadministrator. There are two methods of twinning supported, internal twinning and mobile twinning .

12

76 77



Document History

Chapter 15.



15. Document HistoryDate Issue Changes

5th April 2018 03a · Add details of Park & Page operation. 33



Index

IndexAAbbreviate Ring 74

Abbreviated Dial Button 72

Account Code

Button 70

Entry 22

Add

Contact 41, 46

to conference call 36

Administrator 77

All

Call Log 22, 41, 44, 45, 46

Contacts 22, 40, 41

Answered 22, 41, 44, 45, 46

Answered Calls

Log 44

Appearance Button

Call Coverage 74

Line Appearance 76

Appearance Buttons 74

Apperance Buttons

Bridged Appearance 74

Call Appearance 74

Auto Answer 20

Button 71

Auto Dial

Button program 68

Auto Dial Button 72

Auto Hold 74

Automatic Intercom 20

Button 70

BB 14

Barred 14

Blind Transfer 29

Bridged Appearance 74

Broadcast 20, 71

Answer 24

broken dial tone 57, 60, 71, 74, 75

Button

Abbreviate Dial 72

Account Code 70

Auto Answer 71

Auto Dial 72


Call Forwarding All 70

Call Log 70

Call Park 70

Callback 72

Conference 71

Contacts 71

Contrast 71

Default 67

Dial Voice 70

Directory 71

Do Not Disturb 71

Erase 67

Feature Codes 69

Forward All 70

Forward Unconditional 70

Functions 70

Group Page 71

Hunt Group Night Service 71

Inspect 66

Intercom 70

Internal Auto Answer 71

Last Number Redial 71

Log 70

Night Service 71

No Calls 71

Page 71

Park 70

Priority Call 71

Program a feature 69

Program a function 69

Program Auto Dial 68

Redial 71

Ring Back 72

Speed Dial 72

Time of Day 72

Timer 72

Transfer 72

User 72

Voicemail 72

CCall

Account Code 22

Answer a Page 24

Auto Answer 20


Broadcast 20, 71

Dial Direct 20

Direct Voice 20

Divert to voicemail 24, 48

Drop 29

End 29

from Call Log 22, 46

From the Call Log 46

From the Directory 22, 41

Handsfree 29

Headset 29

History 44

Hold a Conference 37

Intercom Dial 20

Log 44

Page 20, 71

Page Direct 20

Park 33

Personal Speed Dial 21

Pickup 25

Priority Call 20, 71

Release 29

Ride 33

Speed Dial 21

System Speed Dial 21

Transfer 29

Unpark 33

Volume 28

Call Appearance Button 74

Call Apperance

Virtual 18

Call Coverage Button 74

Call Log 22, 41, 44, 45, 46

Add to Directory 41, 46

Button 70

Call from 22, 46



Call Log 22, 41, 44, 45, 46

Delete 46

Details 45

Menu 44

Missed Calls 76

Missed Group Calls 77

Redial 46

Call Park

Button 70

Call Park ID 33, 77

Call Pickup

Direct 25

Group 25

Short Cde 12, 25

Callback 19, 72

Button 72

When Free 70

When Next User 70

Caller

Details 45

Calls

Switch 28

Code 25, 30, 33, 36, 48, 50, 55, 56, 57, 58, 59, 60, 77

Conference

Add call 36

Button 71

Details 37

Drop 37

End automatically 37

Hold 34, 36, 37

Last internal user 37

Maximum Parties 36

Music on hold 34, 36, 37

Parties 37

Short Code 12, 36

Transfer a Call 37

Contact

Add 41, 46

Contacts 22, 40, 41

Button 71

Make a call 22, 41

Contrast 64

Button 71

Count 45

DD 14, 57, 75

Default 67

Delete

Call Log 46

Details

Call Log 45

Dial Direct 20

Dial tone

Broken 57, 60, 71, 74, 75

Dial Voice

Button 70

Dialing Code 25, 30, 33, 36, 48, 50, 55, 56, 57, 58, 59, 60,77Direct Call Pickup 25

Direct Voice 20

Directory 40

Add 41, 46

Add From Call Log 41, 46

Button 71

Make a call 22, 41

Display

B 14

Contrast 64

Contrast Button 71

D 14, 57, 75

G 14, 30

N 14, 60, 71, 74

O 14, 30

S 14

T 14, 61

Divert

All 57, 75

Busy 58, 75

No Answer 59, 75

To voicemail 24, 48

Divert All

Button 70

Diverting 14, 57, 75

Do Not Disturb 14, 60, 71, 74

Button 71

Exceptions 75


Short Code 12, 60

Drop

From Conference 37

Drop Call 29

EEnd Call 29

Conference 37

Erase 67

External 22, 40, 41

External Directory 40

FFeature Codes

Button 69

Follow Me

Here 55, 75

Short Codes 12, 55

To 55, 75

Forced Account Code 22

Forward

All 57, 75

Busy 58, 75

Busy Short Code 12, 56, 58, 59

No Answer 59, 75

No Answer Short Code 12, 56, 58, 59

Unconditional 57, 75

Forward Unconditional

Button 70

Short Codes 12, 56, 57

Forwarding 14, 57, 75

GG 14, 30

Group 30, 76

Call log 44

Directory 40

Missed 44

Missed Calls 77

Night Service Button 71

Page Button 71

Short Code 12, 30

Group Call Pickup 25

Group Listen 29



Index

Group Member 14, 30

Group Pickup

Short Code 12, 25

Groups 22, 40, 41

HHandset

Volume 28

Handsfree 29

Hangup 29

Headset 29

Held call

Transfer 29, 34, 37

History

Call Log 44

Hold

Auto Hold 74

Conference 34, 36, 37

Transfer 29, 34, 37

Hunt Group 30, 76

Call log 44

Missed 44

See Group 71

IIdle Line Preference 76

Inspect 66

Intercom

Button 70

Intercom Dial 20

Internal Auto Answer

Button 71

Internal twinning 77

KKeys

Letters 15

LLast Number Rdial 19, 71

Last Number Redial

Button 71

Letters

Key Top 15

Status 14

Line Appearance 76

Line Preference

Idle Line Preference 76

Ringing 77

Log

Button 70

Login

Short Code 12, 50

Login Code 76

Logout

Short Code 12, 50

MMailbox 72

Short Codes 12, 48

Make a call

From the Directory 22, 41

Make call

from Call Log 22, 46

Menu

Call log 44

Contacts 40

Missed 22, 41, 44, 45, 46

Missed Calls 76

Group 77

Hunt group calls 44

Log 44

Mobile twinning 61, 77

Music on hold 34, 36, 37

NN 14, 60, 71, 74

New

Contact 41, 46

Night Service 71

No Answer

Forward 59, 75

No Calls 14, 60, 71, 74

Button 71

Exceptions 75


OO 14, 30

Out of Service 14, 30

Outgoing 22, 41, 44, 45, 46

Outgoing Calls

Log 44

PPage 20, 71

Answer 24

Button 71

Direct 20

Park 33

Button 70

Short Code 12, 33

Park Slot ID 33, 77

Personal 22, 40, 41

Personal Directory 40

Personal Speed Dials 40

Pickup

Direct 25

Group 25

Short Code 12, 25


Button 71

Program


Speed Dial 21

RReason 45

Redial 19, 71

Button 71

From the Call Log 46

Release 29

Ride 33

Ring

Abbreviated 74

Attention Ring 74

Ring Again 19, 70, 72

Ring Back 19, 70, 72

Button 72

Ring Time 45

Ringer

Sound 64

Volume 64

Ringing Line Preference 77



SS 14

Send All Calls 57, 75

Settings

Default buttons 67

Display Contrast 64


Ringer Sound 64

Ringer Volume 64

Speed Dial 21

Short Code 25, 30, 33, 36, 48, 50, 55, 56, 57, 58, 59, 60,77

Do Not Disturb 12, 60

Short Codes

Conference 12, 36

Follow Me 12, 55

Forward on Busy 12, 56, 58, 59

Forward on No Answer 12, 56, 58, 59

Forward Unconditional 12, 56, 57

Group 12, 30

Login 12, 50

Logout 12, 50

Mailbox 12, 48

Park 12, 33

Pickup 12, 25

Unpark 12, 33

Voicemail 12, 48

Slot Number 33, 77

Sound 64

Speaker 29

Group Listen 29

Volume 28

Speech

Volume 28

Speed Dial

Personal 21

Program 21

System 21

Speed Dial Button 72

Speed Dials

Directory 40

Status Letters 14

Supervised Transfer 29

Switch Calls 28

System

Administrator 77

System Phone 77

System Alarm 14

System Directory 40

System Short Code 25, 30, 33, 36, 48, 50, 55, 56, 57, 58,59, 60, 77System Speed Dials 40

TT 14, 61

Time of Day 72

Timer 72

Transfer 29, 72

Held call 29, 34, 37

To voicemail 24, 48

Using a Conference 37

Twinned 14, 61

Twinning 77

Internal Twinning 61, 76

Mobile Twinning 61, 77

UUnpark 33

Short Code 12, 33

Unsupervised Transfer 29

User Button 72

Users 22, 40, 41

VView

Conference Parties 37

Virtual Call Appearances 18

Voicemail 72

Short Codes 12, 48

Transfer 24, 48

Volume

Call 28

Ringer 64

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