m3097de/dg image scanner cleaning and maintenance · fujitsu computer products of america,inc. ......

M3097DE/DG Image ScannerCleaning and Maintenance

C150-E101-01EN

December, 1997 First edition

Revised contents

Specification No. C150-E101-01EN

Date publishedEdition

This equipment has been tested and found to comply with the limits for a Class Adigital device, pursuant to Part 15 of the FCC Rules. These limits are designed toprovide reasonable protection against harmful interference when the equipment isoperated in a commercial environment. This equipment generates, uses, and canradiate radio frequency energy and, if not installed and used in accordance with theinstruction manual, may cause harmful interference to radio communications.Operation of this equipment in a residential area is likely to cause harmfulinterference in which case the user will be required to correct the interference at hisown expense.

This digital apparatus does not exceed the Class A limit for radio noise emissionsfrom digital apparatus set out in the Radio interference Regulations of the CanadianDepartment of Communications.

Le pésent appareil numérique n’ément pas de bruits radioélectriques dépassant leslimites applicables aux appareils numériques de la classe A prescridtes dans leRéglesment sur le brouillage radioélectrique dicté par le ministere des Communi-cations du Canada.

MaschinenlärmInformationsverordnung 3. GSGV, 18.01.1991:Der arbeisplatzbe-zogene Schalldruckpegel beträgt 70dB(A)oder weniger gemäß ISO 7779.

The contents of this manual may be revised without prior notice.

All Rights Reserved, Copyright © 1997 FUJITSU LIMITED.Printed in Japan.No part of this manual may be reproduced in any form without permission.

01

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IMPORTANT NOTE TO USERS

READ CAREFULLY ALL OF THIS MANUAL BEFORE USING THIS PRODUCT.IF NOT USED CORRECTLY, UNEXPECTED DAMAGES MAY BE CAUSED TOTHE USERS OR THE BYSTANDERS.

While all efforts have been made to ensure the accuracy of all information in thismanual, FUJITSU assumes no liability to any party for any damage caused byerrors or omissions or by statements of any kind in this manual, its updates orsupplements, whether such errors are omissions or statements resulting fromnegligence, accidents, or any other cause. FUJITSU further assumes no liabilityarising from the application or use of any product or system described herein; norany liability for incidental or consequential damages arising from the use of thismanual. FUJITSU disclaims all warranties regarding the information containedherein, whether expressed, implied, or statutory.

FUJITSU reserves the right to make changes to any products herein, to improvereliability, function, or design, without further notice and without obligation.

¤

Preface

This manual explains how to clean and maintain the M3097DE/DG imagescanner.

The M3097DE/DG is highly functional image scanner developed for volumefiling, using charge-coupled device (CCD) image sensors. This scannerfeatures duplex scanning and high quality image, processing with anautomatic document feeder (ADF).

Refer to Operator’s Guide for basic information about the M3097DE/DG.

Used for general WARNING and CAUTION.

Be careful not to pinch your fingers or hands.

‹

Conventions

Special information, such as warnings, cautions are indicated as follows:

WARNINGWARNING indicates that personal injury may result if you do not follow aprocedure correctly.

CAUTIONCAUTION indicates that damage to the scanner may result if you do not follow aprocedure correctly.

The following symbols are used in this manual.

fi

CHAPTER 1 DESCRIPTION ............................................................................. 1-1Units ............................................................................................. 1-2Assemblies ................................................................................... 1-4Operator Panel ............................................................................. 1-5Panel Display................................................................................ 1-6

CHAPTER 2 OPERATING INSTRUCTION....................................................... 2-1Loading Document on the ADF .................................................... 2-2Loading Document on the Flatbed ............................................... 2-6Loading Document Larger than the Document Board .................. 2-7Reading a Page from a Thick Book .............................................. 2-8

CHAPTER 3 CLEANING ................................................................................... 3-1Cleaning Supplies and Cleaning Area .......................................... 3-2 Supplies ................................................................................. 3-2 Cleaning area ........................................................................ 3-3Cleaning the ADF ......................................................................... 3-4Cleaning the Flatbed .................................................................... 3-9

CHAPTER 4 REPLACEMENT OF PARTS ....................................................... 4-1Pad ASY ....................................................................................... 4-2Pick Roller .................................................................................... 4-4

CHAPTER 5 TROUBLESHOOTING ................................................................. 5-1Paper JAM .................................................................................... 5-2Initial Checks ................................................................................ 5-3Problem Checklist ....................................................................... 5-18

CONTENTS

DESC

RIPT

ION

TROUBLESHOOTING

OPERATING INSTRUCTION

CLEANING

REPLACEMENT OF PARTS

DESCRIPTION

DESC

RIPT

ION

OPER

ATIN

GIN

STRU

CTIO

NCL

EANI

NGRE

PLAC

EMEN

TOF

PAR

TSTR

OUBL

ESHO

OTIN

G

CHAPTER 1

CHAPTER 2

CHAPTER 3

CHAPTER 4

CHAPTER 5

DESC

RIPT

ION

CHAPTER

1

1-1

This chapter describes units, assemblies, indicators and LEDfunctions.

DESCRIPTION

Units

Assemblies

Operator Panel

Panel Display

Units

1-2

Oparator panel Stacker 4

ADF1 ADF lever2 ADF paper chute3 Document holding padDocument cover6 7

Document bed8

M3097DG

5

M3097DE

Power inlet12

11 Memory cover

Third party slot9

Power switch13

Interface connector10

DESC

RIPT

ION

No. Function

Automatically feeds documents to the reading position.

Opens/closes ADF to remove the jammed documents.

Holds the documents to be fed by ADF.

Displays the status of the scanner. And set the Feed mode

(M3097DE), Manual Feed mode and Setup mode.

Stacks the read documents.

Covers a document to be read.

Presses a document to the document bed.

A document to be read is placed. Also called Flatbed. (FB)

Third party slot (M3097DE)

Connected to the host system with interface cables.

Reserved.

Connect the power cable from an AC power outlet here.

Power switch.

1

2

3

1-3

7

6

5

8

9

10

11

12

13

4

Assemblies

1-4

Thumb screw

Guide A ASY

Pick roller 2

Bearing

Bearing

Pick roller 1

Stacker

Pad ASY

DESC

RIPT

ION

1-5

Operator panel

The operator panel is located at the upper right hand side of the scanner. The panel consists ofan LCD (24 character x 2 line), LEDs and buttons.

Arrangement

Operator panel

Exit

(STOP)

ENTER

READ(START)

Next

( )

Previous

( )

CHECK

1-6

Panel Display

Name of the buttonFunctionand LED

Button Next LCD displays the next screen.

Previous LCD displays the Previous screen.

Moves the cursor (blinking part) to the left

Moves the cursor (blinking part) to the right

Exit • When “CHECK” LED lights, pressing this button releases error status (turnoff ”CHECK” and returns to “Scanner Ready” screen).

• When you are setting on the operator panel, pressing this button returns to“Scanner Ready” screen immediately.

ENTER The parameter selected by cursor becomes effective.

(START) When Manual start mode is set or “READ” lamp lights, this button is effective andstarts the reading.

(STOP) This button is effective during reading operation and stops the reading.

LED Indicates that the scanner is ON.

READ Indicates that the scanner is reading or ready to read.

CHECK • If it lights, it means that some alarm occurred. Pressing “Exit” button turns off “CHECK” lamp.

• If it blinks at one second cycle, it means that jam or double feed is detected.Removing the jammed paper turns off “CHECK” lamp. At double feed,pressing “Exit” button turns off “CHECK” lamp.

• If it blinks at four seconds cycle, it means that ADF cleaning is necessary.

Button /LED Function

DESC

RIPT

ION

Counter DisplayThe scanner is provided with the counter display.

Paper counter

S c a n n e r R e a d y X X X X >X X X

Abrasion counter

Counter Function

Paper counter Paper counter counts the scanned sheet from the start of reading to PaperEmpty or an error detection. So this counter is automatically reset at the start ofreading.

Abrasion counter Abrasion counter counts the accumulated number of the scanned sheet. Thiscounter increments at every 10 sheets. This counter is useful to check thecleaning cycle or parts replacement cycle.

How to reset is described in Chapter 6 of the Operator’s Guide.

X X

1-7

OPER

ATIN

GIN

STRU

CTIO

N

2-1

CHAPTER

2OPERATING INSTRUCTION

This chapter describes how to load document on the ADF andflatbed, how to load document larger than the document boardand how to read a page from a thick book.

Loading Document on the ADF

Loading Document on the Flatbed

Loading Document Larger than the Document Board

Reading a Page from a Thick Book

Loading Document on the ADF

2-2

○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○

Pull up the ADF paper chute andplace the bar in operatingposition.

ADF

Stacker

ADF paper chuteGuide

Guide lever

ADF lever

bar

operating position

CAUTION

Be sure to change the position of the carrier fixing bracket according to “INSTALLATION AND CONNEC-TION” in OPERATOR’S GUIDE before operation. This may prevent the scanner from being damaged.

1

OPER

ATIN

GIN

STRU

CTIO

N

Document Fan the sheets before settingthe document on the ADF paperchute.

• Do not mix different width documents to avoid skew.

Read surface

Less than5mm

More than 30mm

Top of the paper

Feed directionLess than3mm

More than 30mmFeed direction

Top of the paper Read surface

NOTE

• Remove paper clips and staples. Flatten the stapleholes .

• Read the following documents using the flatbed.- Paper with a clip or staple.- Paper that has ink which is not dry.- Paper thickness is not constant, such as an envelope.- Paper that has large rumples or curl.- Paper that has folds or tears.- Tracing paper.- Coating paper.- Carbon paper.- Paper that is smaller than A6 size or larger than A3 width.- Items other than paper, such as clothes, metal sheet, or OHP film.- Photographic paper.- Paper that has perforations on its side.- Paper that has a shape other than square.- Paper that is very thin.

• Set the paper so that the top of it is curled as shown below.

10mm

2-3

2

• Place the documents face down with the top to the left as shown in A. The long side is the top for landscape mode and the short side is the top for portrait mode.• Lift the documents holding the both ends with both hands.• Hold the documents tightly with your left hand and bend the documents as shown in B.• Grip tightly with your right hand, loosen the grip of your left hand, and straighten the documents as shown in C.• Repeat these operations until the top is angled 20° or less as shown in D.

Angle the document edges as follows:

2-4

A B

C

D

(For portrait mode)

○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○

If the document size exceeds A4 orLetter size, extend the ADF paperchute and stacker by flipping out theplate.

3

4

A BC

Top

Stacker

ADF paper chute

22220 or Less

OPER

ATIN

GIN

STRU

CTIO

N

2-5

Set the guides so that there is alittle amount of clearance betweenthe side edges and the guides.Load the document face down onthe ADF paper chute and adjustthe guides to the document size.

○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○

After the read command is issuedfrom the host system, scanneddocuments are stacked in thestacker for removal.

NOTE

Documents

Guide

Guide lever(Both sides)

• Squeeze the guide lever to free the guides.• Load documents so that the thickness is less than 8mm.• Set the guides so that they touch the document sides.

max 8mm(0.32")

5

6

Loading Document on the Flatbed

○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○

Open the document cover.

○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○

Place the document face-down and align the top left ofit with the reference mark.

Document holding pad

Document bed

Close the document coverslowly.

Issue the read commandfrom the host system.

Document cover

Reference mark

2-6

1

2

3

4

WARNING

Do not look directly at the light source during read operation.

OPER

ATIN

GIN

STRU

CTIO

N

Loading Document Larger than the Document Board

After the read operation, remove thedocument, re-attach the documentcover and close the documentcover.

○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○

Place the document face-down onthe document bed.Issue the read command from thehost system.

Open the document coverapprox. 80 degrees and slidethe cover in the direction ofthe arrow to remove it.

○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○

Document bed

Document

2-7

1

2

3

WARNING


Reading a Page from a Thick Book

○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○

Open the document cover.

○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○

Place the book face-down on thedocument bed.

Issue the read command from thehost system.Keep the cover open for reading.

2-8

Thick book

NOTE

Do not move the book during read operation.

WARNING


1

2

3

CLEA

NING

3-1

3CHAPTER

CLEANING

Cleaning Supplies and Cleaning Area

Cleaning the ADF

Cleaning the Flatbed

This chapter describes the cleaning supplies and area, andhow to clean the ADF and flatbed.

Cleaning paper Contact your Every 5,000 sheetsdealer or

Cleaner F2 distributer • Plastic rollers (*2) 1 bottle Apply Cleaner F2

to cotton swab.Cleaner F1 or • PAD ASY 1 bottle.Isopropyl alcohol Every 5,000 sheets Apply Cleaner F1

• Pick roller/Feed rollers/ to cloth. Glass/Sheet guide Every 5,000 sheets

Cotton swabDry cloth

Cleaning Supplies and Cleaning Area

3-2

Type No. RemarksSupplies

SuppliesFrequencies (*1)(*3)

*1 When the display on the operator panel shows “Please clean Pick-roller”, clean the ADF regardless ofthe frequencies.

*2 Clean the plastic rollers when they are soiled with dirt. Do not clean the rubber rollers with cleaner F2.

NOTEWhen the following paper is used, it may be necessary to clean more frequently.• Paper with smooth surface such as coated paper.• Paper with almost all printed area.• Paper with special coating such as carbon-less paper.

*3 Use Abrasion counter on the operator panel for estimating the next cleaning.

Document cover


Document bed

CLEA

NING

3-3

Cleaning paperwith Cleaner F1

Dry clothwith Cleaner F1

Cotton swabwith Cleaner F1 or F2Area Name

Flatbed

ADF

Cleaning area


Document bed

Pad

Glass/Sheet guide

Pick roller

Plastic rollers

Feed rollers

ADF

Plastic rollers

Document bed

Document holding pad PadFeed rollers

Feed rollers

Sheet guide(White part)

Glass

Plastic rollers

Pick roller

○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○

○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○

Place the cleaning paper on theADF so that the short side edgetouches the plastic roller.

Close the ADF and turnthe power on to start thecleaning.

Turn the power off.

Repeat steps 1 through 5.

3-4

Cleaning the ADF

Apply cleaner F1 to a newcleaning paper.

Pull the ADF lever to open theADF.

Cleaning the ADF with cleaning paper

Cleaning paper

Plasticrollers

Cleaningpaper

pow-on

1

2

3

4

5

6

CLEA

NING

Use a dry cloth or a cloth moistened with Cleaner F1 to softlyremove dirt and dust as follows.

Cleaning the ADF with Dry cloth with Cleaner F1

Pull the ADF lever to open the ADF.

Pad ASY Wipe the pad in the downward direction (indicated by the arrow). Be careful not to hook the pick spring when wiping.

3-5

Glass Wipe the glass lightly.

○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○

Pad ASY

Glass

NOTEIf the glass is dirty, the image may include verticalstripes.

1

2

3-6

○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○

Pick rollerWipe the roller.Be careful not to damage thesurface of the roller and themylar strip above the Pickroller.

Feed rollersand Plastic rollers

Wipe the rollers. Be careful not to

damage the surface of the rollers.

Feed rollers Plastic rollers

Plastic rollers

Pick roller

CLEA

NING

3-7

Close the ADF to lock the ADF lever.

○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○

Sheet guide (white part) Wipe the sheet

guide.

NOTEIf the sheet guide is dirty, the front image may includevertical stripes.

Sheet guide (white part)

3

3-8

Pull the ADF lever to open theADF.

Moisten a cotton swab withCleaner F2.

Wipe the Plastic rollersurfaces.

Wipe the Plastic rollersurface with clean and drycloth. Allow to dry.

Cleaning the Plastic rollers with Cleaner F2

Plastic rollers 1

2

3

4

Plastic rollers

CLEA

NING

3-9

○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○

Cleaning the Flatbed with Dry cloth with Cleaner F1

Open the Document cover.

Wipe the document holding pad anddocument bed.

Allow to dry.

Cleaning the Flatbed

Apply Cleaner F1 to a clean cloth.

Document cover


Document bed

NOTEBe sure to prevent liquid from seeping through the openingbetween the document bed and the plastic cover.

1

2

3

4

NOTE

Window or glass cleaner can be used instead ofcleaner F1.However do not use organic solvent.

REPL

ACEM

ENT

OF P

ARTS

4-1

This chapter describes how to replace the pad ASY, pad andpick roller.

CHAPTER

4REPLACEMENT OF PARTS

Pad ASY

Pick Roller

Pad ASY

○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○

4-2

ADF lever

○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○

Slide the pad ASY to the left andpull it toward you. Then removethe pad ASY without hooking thepad spring.

Pull the ADF lever to openthe ADF.

NOTEThe life span of the pad ASY is about 100,000sheets or one year.

Use Abrasion counter on the operator panel forestimating the next pad ASY replacement.

The life span may be decreased by half whencarbon-less sheets are used.

Pad ASY (PA03951-0021)

NOTEHold both end of the Pad ASY as shown inthe left photo.

Pad ASY

1

2

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4-3

○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○

Close the ADF.

Attach the pad ASY to the ADF inthe reverse sequence of step 3.

Fit the pad ASY pin with the larger hole thenslide to the right until it stops.

NOTE

3

4

Pick Roller

4-4

Pull the ADF lever to open the ADF.

○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○

Remove the two thumb screws.

Pick roller (PA03951-0025)(Two rollers are included)

NOTEThe life span of the pick roller is about 200,000 sheets or one year.Use Abrasion counter for estimating next Pick Roller replacement.The life span may be decreased by half when carbon-less sheets are used.

Thumb screws

1

2 NOTE

Use a Phillips screwdriver when they are tight.

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Lift up the Guide A with both ofyour hands and disengage the tipfrom the right hole.Then lift the right side of the coverand remove it.

Slide the pick roller 1 to the retain-ing sleeve side until the axis of theopposite side is disengaged.Lift and remove it.Then remove the bearings at bothends of the pick roller shaft.

○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○

Hold up the hook of the retainingsleeve on Pick roller 1, and slideit to the roller side.

3

4

5

NOTE

When disengaging the opposit side of the roller,keep the bearing on the shaft. Do not drop it.

BearingPickroller 2

Pickroller 1

Retainingsleeve

Remove Pick roller 2 with thesame procedure of 4 and 5 .

○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○

4-6

Hold the new Pick roller 2 (seethe figure below) with your hand.Pull up the hook of the sleeve onthe roller and slide the sleevetoward the roller.

Pick roller 2

(unit: mm)

NOTE

When inserting the bearing, align the flat part of theshaft with the flat part of the hole.

slleve

hook

20

269

Insert the bearing to the bothends of the roller as shown inright figure.Then insert the sleeve side ofthe rolle shaft into the lower holeof the bracket at the center ofthe ADF.Next, slide the opposite end ofthe roller into the lower bearingat the far side of the ADF.

8

7

6

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○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○

Slide the sleeve to the bearing sideand place it into the groove to fix it.

Hold the new Pick roller 1 (seethe figure below) with your hand.Pull up the hook of the sleeve onthe roller and slide the sleevetoward the roller.

Pick roller 1

(unit: mm)

○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○

NOTE

When inserting the bearing, align the flat part of thebearing with the flat part of the hole.

Insert the bearing to the bothends of the roller as shown inright figure.Then insert the sleeve side ofthe roller shaft into the upperhole of the bracket at the centerof the ADF.Next, slide the opposite end ofthe roller into the lower bearingat the far side of the ADF.

slleve

hook

9

10

11

20

269

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Attach the Guide A in the reversesequence of step 3 and align thescrew hole.

○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○

Tighten the thumb screws.

Close the ADF unit.

Guide A

Thumb screws

4-8

Slide the sleeve to the bearing sideand place it into the groove to fix it.12

13

14

15

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5-1

5CHAPTER

TROUBLESHOOTING

This chapter describes the paper JAM, initial checks and ProblemChecklist.

Paper JAM

Initial Checks

Problem Checklist

Paper JAM

○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○

Remove the documents fromthe ADF paper chute.

5-2

Pull ADF lever to open the ADF.

Remove the jammed document.

NOTE

Inspect the paper and paper path. Make sure no staples,paper clips or other materials caused the jam. All types ofstaples and paper clips should be removed from alldocuments bofore scanning.

Document

ADF

ADF lever

Close the ADF until the ADF lever locks.

1

2

3

NOTE

Be careful not to pull the pad spring during removingjammed documet.

4

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Initial Checks

If a problem occurs, check the following items before contacting manufacturer’s authorizedservice center.

Symptom 1 The power does not go on.

Contact manufacturer’s authorizedservice center.

5-3

Is the power cableconnected correctly?

Connect the powercable correctly.

NO

YES

Is the power switch on? Press the power switch.

YES

NO

(No light)

5-4

Are the documentsloaded on the ADFpaper chute correctly?

Insert the first few pages intothe slot.

Is the ADF closedcompletely? Close the ADF completely.

Connect the interface cablescorrectly.

YES

NO

NO

YES

NO

YES

Is the carrier fixingbracked placed inoperation position?

YES

NO

Symptom 2 Read operation does not start.

Is the interface cableconnected correctly?

Place the carrier fixingbracket correctly.(See Chapter 2 of theOperator’s Guide)

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5-5

NO

Is the terminator con-nected? Is the SCSI IDis set correctly?(M3097DG)

Connect the terminator orset the SCSI ID correctly.

NO

YES

Contact manufacturer’sauthorized service center toset correct baud rate.

Is the CHECK indicatorlit? Or Alarm displayed?

Refer to Symptom 6.

(See p5-9)

YES

NO


YES

Is the baud rate of thesystem 4800 bps?(Baud rate of the scanneris 4800 bps.)

CHECK

Symptom 3 Pictures and photographs are not read correctly.

5-6

Select the “Photo” mode(White level following off)through the scanner settingmenu in the software.

Is the “Photo” modeselected?

YES

NO


YES

NO

Select a halftone or ditheringmode from the host computer.

Is halftone or ditheringprocessing selected?

YES

NO

Is the document bed,document holding pad,glass and sheet guideclean?

Clean the dirty parts.(See p3-5, p3-7, p3-9)

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5-7

YES

NO

YES

NO

NO

YESIs there printed text onthe first 3mm of thedocument?

Select the “Photo” mode(White level following off)via software.

Characters and lines are not read correctly.Symptom 4


Is the “Line Art” modeselected?

Select a “Line Art” mode fromthe host computer.



3mm

Symptom 5 Images are distorted or unclear.

5-8


YES

NO

Is the surface of the ADFpressed or is thereanything heavy on it?(During rear read opera-tion with ADF)

Do not press the surface ofthe ADF or do not put any-thing heavy on it.

YES

NO



Is the scanner oneven and flat surfaceor any scanner rubberfeet missing?

Place the scanner on theeven and flat surface.Or attach the rubber feet.

NO

YES

missing

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Inform manufacture’s authorizedservice center of the Alarm name.

YES

Symptom 6

Is the carrier fixingbracket placed inoperation position?

Turn off the power onceand try to turn on thepower again.Is the CHECK lampturned on? Or is theAlarm displayed?

The check indicator is on.

Place the carrierfixing bracket correctly.(See Operator’s Guide)

NO

YES

5-9

CHECK

CHECK

Symptom 7

Is the pick roller dirty?

NO

YES

Flatten the curl or use theflatbed to read the document.

NO

5-10

Are documents underspecification?(See p5-11)

YES

YESIs the Pad ASY dirty orworn out?

Clean or replace the Pad ASY.

(See p3-4, p3-5, p4-2)


NO

“Please clean Pick-roller” is displayed.

Clean the pick roller.(See p3-6)

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5-11

NOTES

• Do not mix different width documents.

Read surface

Less than5mm

More than 30mm

Top of the paper

Feed directionLess than3mm

More than 30mm Feed direction

Top of the paper Read surface

NOTE

• Remove paper clips and staples. Flatten the staple holes.

• Read the following documents using the flatbed.- Paper with a clip or staple.- Paper that has ink which is not dry.- Paper thickness is not constant, such as an envelope.- Paper that has large rumples or curl.- Paper that has folds or tears.- Tracing paper.- Coating paper.- Carbon paper.- Paper that is smaller than A6 size or larger than A3 width.- Items other than paper, such as clothes, metal sheet, or OHP film.- Photographic paper.- Paper that has perforations on its side.- Paper that has a shape other than square.- Paper that is very thin.

• Set the paper so that the top of it is curled as shown below.

Symptom 8 Paper double feed occurs frequently.

5-12

Does the condition ofthe document satisfythe requirements onpage 5-11.


Are the documentsfanned and angled beforeloading on the ADF paperchute?

Fan and angle the documentsbefore loading according tothe procedure on the pages2-3 and 2-4.

NO

NO

YES

Is the paper printed bycopier or laser printerrecentry?

YES

NO

Fan 3 or 4 times to removethe static charge applied onpaper.

When the double feeddetction is ON, each docu-ment length is same?

Set the double feed detectionOFF. (See Chapter 6 of theOperator’s Guide)

NO

YES

YES

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5-13

YES

NOIs the height ofdocument less than0.32” (8mm)?

Reduce the document fromADF paper chute.(See p2-4)


Is the pad dirty?

Is the pad worn out?

Clean the pad ASY.(See p3-4,p3-5)

Replace the pad ASY.(See p4-2)

NO

YES

YES

NO

Symptom 9 Miss pick occurs frequently.

5-14



YES

NO

Fan and angle the documentsbefore loading according tothe procedure on the pages2-3 and 2-4.

NO

YES

NO

YES

Is the Pad ASY installedcorrectly?

Install it correctly.

(See p4-2)

Are the documentsfanned and angled beforeloading on the ADF paperchute?

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5-15


Is the pick roller dirty?

Is the pick roller wornout?

Clean the pick roller.(See p3-4, p3-6)

Replace the pick roller.(See p4-4)

NO

YES

YES

NO

Symptom 10 Paper jam occurs frequently.



NO

YES


Is there any foreignparticles in the ADF?

Clean the ADF (See p3-4) orremove the foreign particles.

NO

YES

5-16

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5-17

Symptom 11 “Please clean ADF glass” is displayed.

Clean the ADF glass.

(See p3-5)

NO

YESIs the ADF glassdirty?


Problem Checklist

Before contacting the manufacture’s authorized service center, please fill in the following items.

General

Transport error

Image error

ModelPart numberSerial numberManufactured data

(Example) M3097DE(Example) CA04235-4202(Example) 900002(Example) 1997-12

Version The version is printed on the version label

located at the left of the rear of the equipment.

The version is checked with the double line.

This example is for A2 version.

ABC

000 1 2 3 4 5 6 7 8 9

1 2 3 4 5 6 7 8 91 2 3 4 5 6 7 8 9

Date of purchaseSymptomsPersistent problem?Serviced before (when and how)?Error status

Type of document.

Date of last cleaning.What is your daily usage?

Date of the consumable replacement.

Interface controller modelSoftware/application nameCan you send the original and output of sheet by facsimile or by mail?

5-18