Many employees and agents

2 Router

Many Customers

Enterprise Customers

Suggest

M2M Framework

Service

Sell

Secure

Departments

• Business

• CSR

• Sales

• Marketing

• PR

• Risk

• Compliance

• Technology

• etc.

Transactions

• Service Request

• Complaints

• Product Development

• Investigations

• Market Research

• Brand Management

• Sales

• Relationships

• etc.