m support mosher- 0511
DESCRIPTION
Bob Mosher's presentation on mLearning and Performance Support from ASTD ICETRANSCRIPT
M-Support: The Other m-Learning!
Bob MosherChief Learning & Strategy Evangelist
LearningGuide Solutions, [email protected]: bmosh, fivemoments
© LearningGuide Solutions US, 2011
My Goals for Today:
Broaden, or possibly even realign, your view of “M-Learning”.
Position “Blended Learning” in a different light.
Give you resources to take this beyond the conference. – www.thefivemoments.com
Have a dialogue NOT a monologue.
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Level Setting:
Why mobile and why now?
What are your favorite mobile sites or tools?
3© LearningGuide Solutions US, 2011
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Seymour Papert, MIT
"You can't teach people everything they need to know…The best you can do is position them where they can find what they need to know when they need to know it."
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Allison Rossett “I don’t call it informal learning.
I call it Performance Support…”“…Try and get a CFO to PAY for informal learning!”
Informal Learning: “What’s in a name?”
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Wikipedia’s Definition:
“Learning that happens across locations, or that takes advantage of learning opportunities offered by portable devices”
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Question/ Objective 1: Are we addressing ALL learning needs?
1. When Learning for the First Time2. When Wanting to Learn More
3. When Trying to Remember and/or Apply
4. When Things Change5. When Something Goes Wrong
- Dr. Conrad Gottfredson - BYU
The Five Moments of Need:The Five Moments of Need:
Application & Maintenance
of KnowledgePerformance
Support
Acquisition of Knowledge
Formal Instruction
Blended Learning?Blended Training!Blended Learning!
7© LearningGuide Solutions US, 2011
Copyright TRCLARK 2009
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1.0
Permanent Learning(1957-1981)
One-time learning for permanent qualification.
2.0
Continuous Learning(1981-2004)
Continuous learning for ongoing qualification.
3.0
Dynamic Learning(2004-present)
Rapid, adaptive, collaborative, and self-directed learning at the moment of need.
© LearningGuide Solutions US, 2011
Objective 2: Do we understand those whom we serve?
Knowledge Retention: The Difference Between Mastery and Competency
100%
80%
60%
40%
20%
0%30
Min.
58%
33%
48Hrs.
Time after course completion3 weeks
Source: Research Institute of America
Competency(On-the-Job – Performance Support)
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What best enables this?
Mastery(Training Event/
E-Learning)
© LearningGuide Solutions US, 2011
Sidekicks• Job aids• Context sensitive
help• FAQ’s• Coach/mentor• Helpdesk• Cop’s - Twitter
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Designing for a Complete Offering:Sidekicks, Planners, Quick ChecksDesigning for a Complete Offering:Sidekicks, Planners, Quick Checks
Where Does Mobile Play?
Planners• Reference guides• CoP’s – Wiki,
Blogs• M-Learning
Quick
Checks• Checklists• Assessment
tools• Feedback loop
Before During After
© LearningGuide Solutions US, 2011
Training(First 2
Moments of Need)
TEACH
Other Resources – E-Learning & CoP’s
Practice/Demos (Planners)
Deeper Details (Sidekicks/Planners)
Steps (Sidekicks)
Formal Training vs. Targeted Performance Support
Training Objectives
Conceptual Practice
Deeper Detail
Steps
Components:
PerformanceSupport(Last 3
Moments ofNeed)
DO
Moment of Need
A PS Broker!
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What does “Mobile” look like?
- Judy Brown (2010)
© LearningGuide Solutions US, 2011
Principles of Effective “Moment of Need” Design:
Contextual within the workflow Form Factor meets the need of the learner Visually decodes learning and recall Supports the ENTIRE learning process
beginning in formal instruction NOT JIT – JET – “Just Enough Training”
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Question 2:
What are the biggest challenges learning organizations face today?
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Why we should look at “Reusable Learning Objects”... AGAIN!!!
TimeMaintenanceConsistent Learning ExperienceNeeding fewer toolsSupporting learners across the
“5 moments of need” based on the appropriate type of output
© LearningGuide Solutions US, 2011
Then and Now:
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“LearningObject”
“e-LearningOne”
“e-LearningTwo”
“e-LearningThree”
“LearningObject”
“ModalityOne”
“ModalityTwo”
“ModalityThree”
© LearningGuide Solutions US, 2011
Why is “Single-Source Authoring” FINALLY working?
Tools (Who remembers Word Perfect??)
XML (Extensible Markup Language)Our design models have maturedOur learning needs have maturedWe’ve learned that “Reusable” works
across form factors and not just in other e-Learning tutorials
© LearningGuide Solutions US, 2011
Herman Miller: A Case Study
Business Drivers: Low usage and ROI of WBT and help
desk staffing concerns Simultaneous product launches and
requests for ‘on demand’ learning/ information to keep the users current
Duplicate content and economic pressures
Product - Competencies
© LearningGuide Solutions US, 2011
Herman Miller: Single Source Solutions – Mastery – Moments 1-2
User Guide and Course Material E-Learning for review or new hires
© LearningGuide Solutions US, 2011
Mobile Support Tool Electronic Performance Support Tool
© LearningGuide Solutions US, 2011
Herman Miller: Single Source Solutions – Competency – Moments 3-5
US Marines: Proof of ConceptBusiness Drivers:
Poor retention rate over time Highly dynamic content Real time context is key Highly mobile workforce
Final Perspective…
“A ship in a harbor is safe, but that’s not what ships are built for…”
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What next?
Thank you for participating!!www.thefivemoments.com
Join the PS Community Copies of the slides See other examples Help you get started… Let’s Tweet! - bmosh
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