8/14/2019 M Stockton Resume

http://slidepdf.com/reader/full/m-stockton-resume 1/2

 

MITCHELL STOCKTON

17021 Copperhead Dr Home: 512-251-6600

Round Rock, Tx. 78664 Email: mitchls@sbcglobal.net 

Employment History:

07/2008  – 06/2009

SW Bell Telephone, Austin, TX USA

 Account Executive- Acquisition and Winback

 As an AT&T outside sales person I sold various business products to existing AT&T customers as well

as negotiating "winback" bundles for customers who were no longer with AT&T. The portfolio of 

products sold includes access lines, HSIA, Business UVERSE, wireless and data solutions including

MIS and IP Flex. This position required extensive networking and follow up with various internal and

external entities for sales leads as well as order entry, order inquiry and customer follow up.

Responsible for effectively managing the customer relationship to ensure complete satisfaction with AT&T in all aspects of sales and service before and after the sale. Responsible for daily tracking of all

sales leads in sales funnel via Tracker. Conducted weekly presentations at AT&T work centers to

inform employees of product offerings sold and to form partnerships for future sales leads.

02/1996 - 07/2008

AT&T Advertising & Publishing, Austin, TX USA

Sales Representative

In the Sales representative position I was responsible for acquiring new business customers for 

traditional Yellow Page Advertising as well as online advertising sales. In this position I effectivelymanaged a module of accounts including Premise and Telephone sales which was a vital position for 

the Corporation in terms of increasing net revenue. Sales objectives for my module, which was valued

at over 1 Million Dollars in annualized revenue, was achieved each year while handling the Accounts

Receivables for the same module.

In addition, I partnered with the SBC Winback Teams by referring new customers for business access

lines and other Telco related products. Responsible for maintaining a high level of customer 

satisfaction as well as resolving customer discrepancies as appropriate.

While in this role, I received the Vice-President's award for top performers as well as serving as the

Chairperson of a task force to analyze SBC Yellow Pages web site.

09/1994 - 02/1996

Golfsmith International, Austin, TX USA

Sales Rep/Manager 

Responsible for increasing retail sales revenue while maintaining a superior level of Customer Service

for employees shopping online as well as in the retail store. As a manager, I trained employees on

sales techniques and customer service as well as Product Knowledge so that all sales quotas were

met and the store would realize a net revenue gain.

8/14/2019 M Stockton Resume

http://slidepdf.com/reader/full/m-stockton-resume 2/2

05/1982 - 09/1994

Cardinal's Sports Center , Lubbock, TX USA

Store Manager 

 As a retail store manager I was responsible for ensuring customers were satisfied with the service my

store provided as well as the merchandise we offered. In addition I was responsible for increasing

revenue and worked to achieve an annual 10% increase in sales for over 10 years while serving asthe store manager. I developed and administered incentive plans and sales promotions for employees

to encourage team work as well as a level of excitement about the job while increasing sales.

Responsible for all staffing issues of the, including employee hiring and dismissals. Conducted weekly

staff meetings to relay new product information, sales techniques and employee development.

Education:

Texas Tech University, Lubbock, TX USA

Bachelor of Business Administration, Marketing