lync online: how the cloud is changing the way we communicate
DESCRIPTION
An in-depth slideshare on Lync Online and Lync Hybrid functionality, requirements and best practices to help you decide if Lync Online is the right fit for your organization. You will learn all about Lync hybrid - from a functionality review and required on-premises infrastructure components, to account migration best practices. You will see: Feature comparisons of Lync 2013 on-premises vs. Lync Online Voice, conferencing and ACP integration considerations Information about the option to deploy a hybrid Lync environmentTRANSCRIPT
Lync Online: How the Cloud Is Changing the Way We Communicate
Presented by Keenan Crockett & Trevor Miller
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Perficient is a leading information technology consulting firm serving clients throughout
North America.
We help clients implement business-driven technology solutions that integrate business
processes, improve worker productivity, increase customer loyalty and create a more agile
enterprise to better respond to new business opportunities.
About Perficient
• Founded in 1997
• Public, NASDAQ: PRFT
• 2013 revenue ~$373 million
• Major market locations includingAtlanta, Boston, Charlotte, Chicago, Cincinnati, Columbus, Dallas, Denver, Detroit, Fairfax, Houston, Indianapolis, Los Angeles, Minneapolis, New Orleans, New York City, Northern California, Oxford (UK) Philadelphia, Southern California, St. Louis, Toronto and Washington, D.C.
• Global delivery centers in China, Europe and India
• >2,100 colleagues
• Dedicated solution practices
• ~90% repeat business rate
• Alliance partnerships with major technology vendors
• Multiple vendor/industry technology and growth awards
Perficient Profile
BUSINESS SOLUTIONSBusiness IntelligenceBusiness Process ManagementCustomer Experience and CRMEnterprise Performance ManagementEnterprise Resource PlanningExperience Design (XD)Management Consulting
TECHNOLOGY SOLUTIONSBusiness Integration/SOACloud ServicesCommerceContent ManagementCustom Application DevelopmentEducationInformation ManagementMobile PlatformsPlatform IntegrationPortal & Social
Our Solutions Expertise
Our Microsoft Practice
Unified Communications Experience
• Two Lync Masters on staff • One of only three partners to be an Office 365 Fast Track • Packaged service offerings focused on:
• Office 365• Lync Voice• System Center
• Experience with on-premises, cloud and blended deployments• Over 500k cloud users deployed to date• Published O365 book in FY13• Strategic partnerships with AudioCodes, Dell Software Group,
Clarity Connect, Proofpoint
Our Speakers
Trevor Miller| Senior Technical Consultant• 6 years of experience building and managing corporate IT solutions for
companies within the healthcare and insurance industries• 3 years of experience delivering Microsoft UC solutions to companies,
both large and small, across all industry verticals• Contributor to Microsoft UC ecosystem through regular blogging
Keenan Crockett | Lync Team Lead & Senior Solution Architect• Microsoft Certified Master - Lync Server, over 9 years of IT
consulting experience focused on UC, has deployed Lync for some of the largest global companies
• Responsible for selling and delivering UC solutions for complexbusiness environments
• Supervises all Lync team members and provides architecture, escalation and oversight for large and complex UC projects
Agenda
• Lync 2013 on-premises vs. Lync Online– Feature comparisons
• What is Lync Hybrid?– Infrastructure required– Management best practices and limitations
• Voice, conferencing and ACP integration consideration– Bandwidth– Global region considerations– New third party add-ons
• Customer migration scenarios
Lync 2013 On-Prem vs. Lync Online
• Similar Features– Instant Messaging/Presence– Mobility access– P2P audio & video calling– Web conferencing– PowerPoint rendering (Office Web Apps)
• Features available in both, but slightly different– Archiving– Dial-in conferencing– Federation – Photo management
• Features only available with Lync 2013 on-prem– Enterprise Voice (Lync as the telephone)– Call Admission Control (CAC) and Quality of Service (QoS)– Persistent Chat– Monitoring/QoE Reports– 3rd party application integration
Lync Server 2013 & Lync Online Service Descriptionhttp://technet.microsoft.com/en-us/library/lync-online-service-description.aspx
Lync 2013 On-Prem vs. Lync Online
Deeper look at the features available in both, but slightly different– Archiving
• On-prem content that can be archived:– Peer-to-peer instant messages– Multiparty instant messages (Lync meetings) – Excluding Persistent chat– Conference content, including uploads and conference actions, (users joining,
leaving, etc.) – Conference whiteboards and polls
• On-prem archive store options:– SQL Backend– Exchange Server 2013
• Lync Online content that can be archived:– Peer-to-peer instant messages– Multiparty instant messages (Lync meetings) – Excluding Persistent chat
• Lync Online archive store options:– User-level archiving is controlled by a combination of the user’s Lync Online client
policy and the Exchange mailbox In-Place Hold attribute
Lync 2013 On-Prem vs. Lync Online
Deeper look at the features available in both, but slightly different– Dial-in conferencing
• On-prem options:– Integrate Lync on-prem with an existing PBX or provision new telco circuits
(PRIs/SIP Trunks) directly into Lync• Lync Online options:
– Purchase service from a certified audio conferencing provider (ACP) – InterCall, PGi, and BT
• Lync OIP - http://technet.microsoft.com/en-us/lync/fp179863 – Federation
• On-prem options:– Skype, MSN, AOL, Yahoo!, and XMPP
• Lync Online options:– Skype, MSN
– Photo management• On-prem options:
– Active Directory, Exchange 2013 EWS, (new) URL option • Lync Online options:
– Active Directory, Exchange 2013 EWS
Lync On-Prem Example
Datacenter DMZ Main Datacenter
External Firewall
Lync StandardEditionMediation, A/V Server, Monitoring, Archiving
CiscoPhones
Threat Management Gateway
(Reverse Proxy)Office Web Apps Farm
Lync Edge Server
SIP & Media
HTTPS
CiscoPhones
Branch Offices
Internal Firewall
SIP & Media
HTTPS
CiscoPhones
CiscoPhones
CiscoPhones
CiscoPhones
CiscoPhones
Cisco Infrastructure
Cisco Phones
Remote Users
SIP & Media
PSTN
Lync Online Example
Datacenter DMZ Main Datacenter
External Firewall
CiscoPhones
Active Directory Federation Services Proxy
HTTPS
Branch Offices
Internal Firewal l
HTTPS
Remote Users
Active Directory Federation Services
DirSync
HLB
HLB
SQL Server Backend
Active Directory Domain Controllers
Office 365 Environment
Windows Azure AD
Exchange Online
Lync Online
SharePoint Online
Office Pro Plus
Federation Services
Internal Lync Client DNS Queries
1. Lyncdiscoverinternal.perficient.com2. _sip._tls.perficient.com 3. Sip.perficient.com
External Lync Client DNS Queries
1. Lyncdiscover.perficient.com2. _sip._tls.perficient.com 3. sip.perficient.com
Lync Hybrid
• What is Lync Hybrid (aka shared SIP domain)?– A deployment in which some Lync users are homed on-premises
and some are homed within Lync Online, but all users share the same SIP domain
– Pure hybrid scenario offered as a new feature with Lync 2013 back end within Lync Online
• Originally, Lync 2010 offered split domain hybrid where users homed in Lync Online were required to have a separate SIP domain
• What about Lync Hybrid Voice?– Deployment scenario that allowed users homed within Lync Online
to use on-premises Lync infrastructure for voice calling to/from the PSTN
• Officially deprecated as of May 2013
Lync Hybrid
• What infrastructure is necessary to support Lync Hybrid?– Lync On-prem
• Lync 2010 Edge server(s) w/ Lync 2010 pool(s)• Lync 2013 Edge server(s) w/ Lync 2013 pool(s)• Reverse Proxies• Optional:
– SQL Servers– Hardware Load Balancers– Office Web Apps (optional)– Group/Persistent Chat servers (optional)
– Office 365 • Active Directory Federation Services (ADFS)• DirSync• SQL Server Backend• Hardware Load Balancers
Lync Hybrid Example
Datacenter DMZ
Main Datacenter
External Firewall
CiscoPhones
Active Directory Federation Services Proxy
HTTPS
Branch Offices
Internal Firewall
HTTPS
Remote Users
Active Directory Federation Services
DirSync
HLB
HLB
SQL Server Backend
Active Directory Domain Control lers
Office 365 Environment
Windows Azure AD
Exchange Online
Lync Onl ine
SharePoint Online
Office Pro P lus
Federation Services
Threat Management Gateway
(Reverse Proxy)
Lync Edge Server
Lync StandardEditionMediation, A/V Server, Monitoring, Archiving
Office Web Apps Farm
Internal Lync Client DNS Queries
1. Lyncdiscoverinternal.perficient.com2. _sip._tls.perficient.com 3. Sip.perficient.com
External Lync Client DNS Queries
1. Lyncdiscover.perficient.com2. _sip._tls.perficient.com 3. sip.perficient.com
Lync Hybrid
• Management Best Practices and Limitations– Online users managed through Lync Online web GUI and Lync
Online PowerShell• Lync Online web interface limited in overall management scope• Accounts must be created within on-premises Active Directory and
synchronized to Office 365 via DirSync before management is available– Contact Lists
• Up to 1,000 entries supported within Lync Online• Up to 200 entries supported for migration from Lync on-premises to Lync
Online– Migration of contacts completed alphabetically from A-Z
Lync Hybrid
• Management Best Practices and Limitations– Policies
• Configurable but not customizable• Presence policies
– “Maximum followers reached”– Lync Online presence policy setting might be too low for some customers
• Conference policies– Hundreds of different policies separated by geographic region, Office365
license tier level, and feature enablement• External access policies equivalent to on-premises policy availability• Client policies
– Pre-created policies available, but very limited in scope– No control over pictures, emoticons, customized Enterprise Help URL, etc.
– Dial-In Conferencing• Supported within Lync Online through a qualified audio conferencing provider
Voice, Conferencing & ACP Considerations
• Do you need to integrate with your existing PBX (Cisco, Avaya, etc.)?– Yes Lync on-prem or possibly a combination of Lync Hybrid
• Do you want to replace your existing PBX (Cisco, Avaya, etc.)?– Yes Lync on-prem or possibly a combination of Lync Hybrid
• Do you want to reduce your yearly spend on outsourced dial-in conferencing?– Yes Lync on-prem or possibly a combination of Lync Hybrid– Remember with Lync Online, there is still a yearly outsourced ACP
integration expense– What is the concurrent call volume and circuit utilization today compared to
expected levels?– Do you have PRIs and/or SIP trunks?– Understand ingress/egress points compared to user locations
Voice, Conferencing & ACP Considerations
• Are you worried about the bandwidth necessary to support on-prem dial-in conferencing?– If Lync on-prem is selected, new third-party software has been developed
by ACPs that can integrate into Lync on-prem and pump the audio stream into the Lync MCU via federation (instead of PRIs or SIP trunks)
– Intercall ECC Lync Edition or Level 3 (soon)
• Do you have a global/regional footprint and are looking to use Lync Online for all dial-in audio conferencing?– Review your Office 365 tenant location and the ACP (Intercall, PGi, or BT)
conferencing hub integration points– For example, if Office 365 tenant is located in NA, it’s possible all ACP
traffic must originate from the tenant’s regional hub
Customer Migration Scenario 1
Scenario:– Customer has OCS 2007 R2 deployed and is looking to move to
Lync Online
Requirement:– Customer would like to retain contacts from OCS 2007 R2 to Lync
Online– Customer uses OCS 2007 R2 for IM/presence and federation, but
does not use Live Meeting conferencing functionality
Customer Migration Scenario 1
Recommendation:1. Deploy Lync 2013 on-prem, ADFS, and DirSync
a. Recommended way to migrate contacts from OCS 2007 R2 on-prem to Lync Online
2. Deploy specific Lync 2013 on-prem DNS records3. Develop communication, training, and software deployment strategy4. Migrate users from OCS 2007 R2 to Lync 2013 on-prem5. Upgrade Communicator clients to Lync 2010/20136. Enable Lync Hybrid mode7. Grant Lync Online (Plan 2) rights and policies in Lync Online Admin
portal/PowerShell8. Migrate users from Lync 2013 on-prem to Lync Online9. Disable Lync Hybrid mode10. Decommission Lync 2013 on-prem servers
a. ADFS & DirSync will remain for Lync Online and other services (Azure, Exchange Online, SharePoint Online)
Customer Migration Scenario 2
Scenario:– Customer has OCS 2007 R2 deployed and is looking to move to
Lync Online
Requirement:– Customer will not be migrating contacts from OCS 2007 R2 to Lync
Online– Customer uses OCS 2007 R2 for IM/presence, federation, Live
Meeting, and Dial-In auto conferencing functionality
Customer Migration Scenario 2
Recommendation:1. Deploy ADFS and DirSync2. Deploy specific Lync Online DNS records3. Develop communication, training, and software deployment strategy4. Provision ACP contracts and conferencing info5. Grant Lync Online (Plan 2) rights and policies in the Lync Online Admin
portal/PowerShell6. Grant dial-in conferencing information in the Lync Online Admin
portal/PowerShell7. Upgrade Communicator clients to Lync 2010/2013
a. New clients will adhere to new DNS records
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