lvaf posr copy
DESCRIPTION
This is the shorter version of the Library of Virginia survey presentation.TRANSCRIPT
![Page 1: Lvaf posr copy](https://reader033.vdocuments.us/reader033/viewer/2022051616/553a599e4a7959c1688b4a6a/html5/thumbnails/1.jpg)
Libraries Under Stress
RENAISSANCEand the Reinvention of Libraries
Library of Virginia Directors MeetingSeptember 16, 2010
Stephen Abram, MLSVice President
Cengage Learning (Gale)
![Page 2: Lvaf posr copy](https://reader033.vdocuments.us/reader033/viewer/2022051616/553a599e4a7959c1688b4a6a/html5/thumbnails/2.jpg)
Thank you for inviting me!
I want to share:Major upcoming trends and challenges New National data on User Satisfaction
New Virginia Data on QuestionsAnd I want to meet you.
![Page 3: Lvaf posr copy](https://reader033.vdocuments.us/reader033/viewer/2022051616/553a599e4a7959c1688b4a6a/html5/thumbnails/3.jpg)
GOOG
![Page 4: Lvaf posr copy](https://reader033.vdocuments.us/reader033/viewer/2022051616/553a599e4a7959c1688b4a6a/html5/thumbnails/4.jpg)
Let’s explore each, but first let’s remember history;
The History of Unintended Consequences
And Unpredictability
![Page 5: Lvaf posr copy](https://reader033.vdocuments.us/reader033/viewer/2022051616/553a599e4a7959c1688b4a6a/html5/thumbnails/5.jpg)
7 Things have ChangedA LOT!
• Books• Media• Mobility• Collections• Legal Frameworks• Cardholders, Users, Members, Patrons,
Clients, Customers• Libraries
![Page 6: Lvaf posr copy](https://reader033.vdocuments.us/reader033/viewer/2022051616/553a599e4a7959c1688b4a6a/html5/thumbnails/6.jpg)
“The Internet has now progressed to its infancy”
![Page 7: Lvaf posr copy](https://reader033.vdocuments.us/reader033/viewer/2022051616/553a599e4a7959c1688b4a6a/html5/thumbnails/7.jpg)
What We Never Really Knew Before (US/Canada)
27% of our users are under 18. 59% are female. 29% are college students. 5% are professors and 6% are teachers. On any given day, 35% of our users are there for the
very first time! Only 29% found the databases via the library website. 59% found what they were looking for on their first
search. 72% trusted our content more than what they found
on Google. But, 81% still use Google.
![Page 8: Lvaf posr copy](https://reader033.vdocuments.us/reader033/viewer/2022051616/553a599e4a7959c1688b4a6a/html5/thumbnails/8.jpg)
![Page 9: Lvaf posr copy](https://reader033.vdocuments.us/reader033/viewer/2022051616/553a599e4a7959c1688b4a6a/html5/thumbnails/9.jpg)
Books
![Page 10: Lvaf posr copy](https://reader033.vdocuments.us/reader033/viewer/2022051616/553a599e4a7959c1688b4a6a/html5/thumbnails/10.jpg)
Google EditionsGoogle SettlementAmazonGutenbergEtc.
![Page 11: Lvaf posr copy](https://reader033.vdocuments.us/reader033/viewer/2022051616/553a599e4a7959c1688b4a6a/html5/thumbnails/11.jpg)
Is Our FocusOn BooksAnd PublicImage Limiting OurFuture Success?
![Page 12: Lvaf posr copy](https://reader033.vdocuments.us/reader033/viewer/2022051616/553a599e4a7959c1688b4a6a/html5/thumbnails/12.jpg)
A window of opportunity
![Page 13: Lvaf posr copy](https://reader033.vdocuments.us/reader033/viewer/2022051616/553a599e4a7959c1688b4a6a/html5/thumbnails/13.jpg)
![Page 14: Lvaf posr copy](https://reader033.vdocuments.us/reader033/viewer/2022051616/553a599e4a7959c1688b4a6a/html5/thumbnails/14.jpg)
![Page 16: Lvaf posr copy](https://reader033.vdocuments.us/reader033/viewer/2022051616/553a599e4a7959c1688b4a6a/html5/thumbnails/16.jpg)
![Page 17: Lvaf posr copy](https://reader033.vdocuments.us/reader033/viewer/2022051616/553a599e4a7959c1688b4a6a/html5/thumbnails/17.jpg)
TransmogrifyingContainers
![Page 18: Lvaf posr copy](https://reader033.vdocuments.us/reader033/viewer/2022051616/553a599e4a7959c1688b4a6a/html5/thumbnails/18.jpg)
Do we really care about containers?
Paper -- SchmpaperDigital – SchmidgitalHolograph . . . Pffft!
![Page 19: Lvaf posr copy](https://reader033.vdocuments.us/reader033/viewer/2022051616/553a599e4a7959c1688b4a6a/html5/thumbnails/19.jpg)
Devices like iPads, Kobos,
Kindles, Nooks, eDGe,
and Mobile
![Page 21: Lvaf posr copy](https://reader033.vdocuments.us/reader033/viewer/2022051616/553a599e4a7959c1688b4a6a/html5/thumbnails/21.jpg)
Supporting the 21st Century book experience?
![Page 22: Lvaf posr copy](https://reader033.vdocuments.us/reader033/viewer/2022051616/553a599e4a7959c1688b4a6a/html5/thumbnails/22.jpg)
Borders Kobo, B&N Nook, Amazon Kindle, Apple iPad, Sony, etc. . . .
![Page 23: Lvaf posr copy](https://reader033.vdocuments.us/reader033/viewer/2022051616/553a599e4a7959c1688b4a6a/html5/thumbnails/23.jpg)
![Page 24: Lvaf posr copy](https://reader033.vdocuments.us/reader033/viewer/2022051616/553a599e4a7959c1688b4a6a/html5/thumbnails/24.jpg)
![Page 25: Lvaf posr copy](https://reader033.vdocuments.us/reader033/viewer/2022051616/553a599e4a7959c1688b4a6a/html5/thumbnails/25.jpg)
What about censorship?Freedom of expression?Freedom….in general
![Page 26: Lvaf posr copy](https://reader033.vdocuments.us/reader033/viewer/2022051616/553a599e4a7959c1688b4a6a/html5/thumbnails/26.jpg)
Reinvention, Creativity, Renaissance
• eBooks and Books• Concept of place• Privacy• Colour• Animation• Video• Wireless opportunity• Tracking• Pedagogy• Boundarylessness• Connect to the author or team• Added features and commentary• Connect to book clubs, discussions, etc.
![Page 27: Lvaf posr copy](https://reader033.vdocuments.us/reader033/viewer/2022051616/553a599e4a7959c1688b4a6a/html5/thumbnails/27.jpg)
People
![Page 28: Lvaf posr copy](https://reader033.vdocuments.us/reader033/viewer/2022051616/553a599e4a7959c1688b4a6a/html5/thumbnails/28.jpg)
People are Changing
• Demographic– south, Millennial, Boomer,+• IQ Increases• Increased educational attainment & engagement• eBooks outsell hard cover books, and will outsell
paperbacks soon (2011)• Some libraries are crediting most cardholder
growth to e-book accessibility• Personal device proliferation• Social networking is beyond ‘normal’
![Page 29: Lvaf posr copy](https://reader033.vdocuments.us/reader033/viewer/2022051616/553a599e4a7959c1688b4a6a/html5/thumbnails/29.jpg)
People Have Changed
• Twitter & Facebook are dominated by the middle aged
• Social networks fastest growing populations are seniors and will be more international and less urban.
• eBooks usage is largely middle-aged.• Mobile is growing beyond youth very quickly• Workplace use is huge
![Page 30: Lvaf posr copy](https://reader033.vdocuments.us/reader033/viewer/2022051616/553a599e4a7959c1688b4a6a/html5/thumbnails/30.jpg)
Media
![Page 31: Lvaf posr copy](https://reader033.vdocuments.us/reader033/viewer/2022051616/553a599e4a7959c1688b4a6a/html5/thumbnails/31.jpg)
![Page 32: Lvaf posr copy](https://reader033.vdocuments.us/reader033/viewer/2022051616/553a599e4a7959c1688b4a6a/html5/thumbnails/32.jpg)
The Move to Streaming• Like wax, vinyl and tape before it CD and DVD will
decline to very small niche markets• Blockbuster’s imminent bankruptcy and the
decline of local independent rental stores is a canary in the mine
• Many PL’s confuse the current uptick with a LT trend.
• Music and Video entertainment vs. programs related to hobbies, children, etc.
• Educational video is an emerging sector integrated very tightly into content
![Page 33: Lvaf posr copy](https://reader033.vdocuments.us/reader033/viewer/2022051616/553a599e4a7959c1688b4a6a/html5/thumbnails/33.jpg)
Reinvention, Creativity, Renaissance
• Streaming Media on demand• Definition of ‘use’.• Concept of place• Concept of News and Entertainment• End of physical format (DVD, tape, etc.)• Self published animation & video• Commentary, Reviews and Collectors• Wireless opportunity• Tracking• Pedagogy• Boundarylessness• End of collections as we know them • Beginning of media bibliography
![Page 34: Lvaf posr copy](https://reader033.vdocuments.us/reader033/viewer/2022051616/553a599e4a7959c1688b4a6a/html5/thumbnails/34.jpg)
Mobility
![Page 35: Lvaf posr copy](https://reader033.vdocuments.us/reader033/viewer/2022051616/553a599e4a7959c1688b4a6a/html5/thumbnails/35.jpg)
![Page 36: Lvaf posr copy](https://reader033.vdocuments.us/reader033/viewer/2022051616/553a599e4a7959c1688b4a6a/html5/thumbnails/36.jpg)
![Page 37: Lvaf posr copy](https://reader033.vdocuments.us/reader033/viewer/2022051616/553a599e4a7959c1688b4a6a/html5/thumbnails/37.jpg)
![Page 38: Lvaf posr copy](https://reader033.vdocuments.us/reader033/viewer/2022051616/553a599e4a7959c1688b4a6a/html5/thumbnails/38.jpg)
02-25-10 [http://www.offthemark.com/daily.php/?go=1264392000] 02-25-10
![Page 39: Lvaf posr copy](https://reader033.vdocuments.us/reader033/viewer/2022051616/553a599e4a7959c1688b4a6a/html5/thumbnails/39.jpg)
![Page 40: Lvaf posr copy](https://reader033.vdocuments.us/reader033/viewer/2022051616/553a599e4a7959c1688b4a6a/html5/thumbnails/40.jpg)
![Page 41: Lvaf posr copy](https://reader033.vdocuments.us/reader033/viewer/2022051616/553a599e4a7959c1688b4a6a/html5/thumbnails/41.jpg)
& AMAZON
![Page 42: Lvaf posr copy](https://reader033.vdocuments.us/reader033/viewer/2022051616/553a599e4a7959c1688b4a6a/html5/thumbnails/42.jpg)
Broadband
• The Whitespace Decision• Local wired• To the Home and workplace• Wireless as a business strategy (Starbucks)• Mobile dominates• Largest generation
![Page 43: Lvaf posr copy](https://reader033.vdocuments.us/reader033/viewer/2022051616/553a599e4a7959c1688b4a6a/html5/thumbnails/43.jpg)
Driving User to the Library
• Encyclopedia.com• HighBeam• WorldCat• AccessMyLibrary iPhone App• Questia• Geo-IP measures• Etc.• Watch for more . . .?
![Page 44: Lvaf posr copy](https://reader033.vdocuments.us/reader033/viewer/2022051616/553a599e4a7959c1688b4a6a/html5/thumbnails/44.jpg)
Reinvention, Creativity, Renaissance
• Mobility• Concept of place• Social animation and Sharing• Convergence on steroids• Wireless opportunity• Tracking• Pedagogy and Learning• Extreme demand
![Page 45: Lvaf posr copy](https://reader033.vdocuments.us/reader033/viewer/2022051616/553a599e4a7959c1688b4a6a/html5/thumbnails/45.jpg)
Collections
![Page 46: Lvaf posr copy](https://reader033.vdocuments.us/reader033/viewer/2022051616/553a599e4a7959c1688b4a6a/html5/thumbnails/46.jpg)
An New Merging Model• Just in case, Just in time, just for me models• Ripe for replacement with• Fit for Purpose
– Community– Learning– Entertainment– Social / Clubs– Research
• Beginning of the end of out-of-context Megadatabases
![Page 47: Lvaf posr copy](https://reader033.vdocuments.us/reader033/viewer/2022051616/553a599e4a7959c1688b4a6a/html5/thumbnails/47.jpg)
![Page 48: Lvaf posr copy](https://reader033.vdocuments.us/reader033/viewer/2022051616/553a599e4a7959c1688b4a6a/html5/thumbnails/48.jpg)
![Page 49: Lvaf posr copy](https://reader033.vdocuments.us/reader033/viewer/2022051616/553a599e4a7959c1688b4a6a/html5/thumbnails/49.jpg)
Growing Online and Virtual Use
• Experience Models• Widgets• API’s• SEO• Google Analytics• Geo-IP• ForeSee• Satisfaction data AND Statistics – Measure too
![Page 50: Lvaf posr copy](https://reader033.vdocuments.us/reader033/viewer/2022051616/553a599e4a7959c1688b4a6a/html5/thumbnails/50.jpg)
Reinvention, Creativity, Renaissance
• Collections• Concept of place• Ownership mutates• Personal curation and celebrity curators• Wireless opportunity• Tracking• Targeting collections • Portalization: Knowledge Portals, Learning portals
![Page 51: Lvaf posr copy](https://reader033.vdocuments.us/reader033/viewer/2022051616/553a599e4a7959c1688b4a6a/html5/thumbnails/51.jpg)
Legal FrameworksThis is the balancing act of all time
It requires politics to listen to ALL voicesIt requires an understanding of consequences
![Page 52: Lvaf posr copy](https://reader033.vdocuments.us/reader033/viewer/2022051616/553a599e4a7959c1688b4a6a/html5/thumbnails/52.jpg)
![Page 53: Lvaf posr copy](https://reader033.vdocuments.us/reader033/viewer/2022051616/553a599e4a7959c1688b4a6a/html5/thumbnails/53.jpg)
Reinvention, Creativity, Renaissance
• Legal Frameworks - INTERNATIONAL• Locus of control• Privacy• Confidentiality• Personal responsibility• Copyright• Choice• Commercial playing field• Ownership• Censorship• Government involvement• Net neutrality • Information ethics
![Page 54: Lvaf posr copy](https://reader033.vdocuments.us/reader033/viewer/2022051616/553a599e4a7959c1688b4a6a/html5/thumbnails/54.jpg)
LibrariesApproaching the End Game
The MatrixBuild it or buy it?
![Page 55: Lvaf posr copy](https://reader033.vdocuments.us/reader033/viewer/2022051616/553a599e4a7959c1688b4a6a/html5/thumbnails/55.jpg)
![Page 56: Lvaf posr copy](https://reader033.vdocuments.us/reader033/viewer/2022051616/553a599e4a7959c1688b4a6a/html5/thumbnails/56.jpg)
I my customers
![Page 57: Lvaf posr copy](https://reader033.vdocuments.us/reader033/viewer/2022051616/553a599e4a7959c1688b4a6a/html5/thumbnails/57.jpg)
![Page 58: Lvaf posr copy](https://reader033.vdocuments.us/reader033/viewer/2022051616/553a599e4a7959c1688b4a6a/html5/thumbnails/58.jpg)
![Page 59: Lvaf posr copy](https://reader033.vdocuments.us/reader033/viewer/2022051616/553a599e4a7959c1688b4a6a/html5/thumbnails/59.jpg)
![Page 60: Lvaf posr copy](https://reader033.vdocuments.us/reader033/viewer/2022051616/553a599e4a7959c1688b4a6a/html5/thumbnails/60.jpg)
![Page 61: Lvaf posr copy](https://reader033.vdocuments.us/reader033/viewer/2022051616/553a599e4a7959c1688b4a6a/html5/thumbnails/61.jpg)
Trans-LiteracyMove beyond reading & PC skills • Reading literacy• Numeracy• Critical literacy• Social literacy• Computer literacy• Web literacy• Content literacy• Written literacy
• News literacy• Technology literacy• Information literacy• Media literacy• Adaptive literacy• Research literacy• Academic literacy• Reputation, Etc.
![Page 62: Lvaf posr copy](https://reader033.vdocuments.us/reader033/viewer/2022051616/553a599e4a7959c1688b4a6a/html5/thumbnails/62.jpg)
![Page 63: Lvaf posr copy](https://reader033.vdocuments.us/reader033/viewer/2022051616/553a599e4a7959c1688b4a6a/html5/thumbnails/63.jpg)
Reinvention, Creativity, Renaissance
• Libraries• Concept of place• Improving the quality of questions• Partnering in design of experiences• Programs predominate• Community involvement• Collection management vs. ownership and
storage• Re-balancing needs• Addressing the divides
![Page 64: Lvaf posr copy](https://reader033.vdocuments.us/reader033/viewer/2022051616/553a599e4a7959c1688b4a6a/html5/thumbnails/64.jpg)
The Boomers launched mostof these digitalinitiatives. Now what are we/you going to do next?
![Page 65: Lvaf posr copy](https://reader033.vdocuments.us/reader033/viewer/2022051616/553a599e4a7959c1688b4a6a/html5/thumbnails/65.jpg)
Strategic Thinking for Libraries
1. Choosing a Future2. Setting Phased Priorities
3. Making Choices4. Taking Action
5. Doing the Next Step6. Adjusting Tactics with Experience7. Seeking Feedback and Adjusting
8. Measuring Progress
![Page 66: Lvaf posr copy](https://reader033.vdocuments.us/reader033/viewer/2022051616/553a599e4a7959c1688b4a6a/html5/thumbnails/66.jpg)
Framework for Choosing Top Priorities
• Suppose that in three years:• Majority of library use will be virtual• Majority of Non-fiction Book circulation will be e-
books• Fiction will split 50/50 – digital/print• DVD is circulation is dying• Majority of questions are virtual• Use will be 20 / 40 / 40 (in house, virtual, mobile)• Every user will be socially networked, connected and
engaged
![Page 67: Lvaf posr copy](https://reader033.vdocuments.us/reader033/viewer/2022051616/553a599e4a7959c1688b4a6a/html5/thumbnails/67.jpg)
Advance Survey Data for the Library of Virginia
Prepared by Stephen Abramand the Gale, Cengage Learning
Statistical Analysis Research Team
![Page 68: Lvaf posr copy](https://reader033.vdocuments.us/reader033/viewer/2022051616/553a599e4a7959c1688b4a6a/html5/thumbnails/68.jpg)
Reference Facet of the Library of Virginia Story
September 2010 Survey Data62 of 91 LVA library systems (68%)
Thank you!Data and Graphics are available to
LVA Members OnlyContact Gale to Learn More
![Page 69: Lvaf posr copy](https://reader033.vdocuments.us/reader033/viewer/2022051616/553a599e4a7959c1688b4a6a/html5/thumbnails/69.jpg)
Yep – You Get Questions• Health and Wellness / Community Health / Nutrition / Diet / Recovery DIY Do It
Yourself Activities and Car Repair Genealogy Test prep (SAT, ACT, occupational tests, etc. etc.) Legal Questions (including family law, divorce, adoption, etc) Hobbies, Games and Gardening Local History Consumer reviews (Choosing a car, appliance, etc.) Homework Help (grade school) Technology Skills (software, hardware, web) Government Programs, Services and Taxation Self-help/personal development Careers (jobs, counselling, etc.) Reading Choices and recommendations, books & authors Travel and Vacation, Tourism Support Supporting College credits, Distance Education, and Adult Continuing Education Personal Finance and Investments / Financial Literacy Religion and spirituality Retirement and Seniors Services General Reference / Quick Answer Questions (e.g. telephone numbers, addresses, definitions, locations, library hours and services, etc.) Coming to America or our Community (Immigration, Moving) Book Clubs / Community Reading / Summer Reading Business. Leadership and Management Parenting and Child Development Adult Literacy / ESL Entrepreneurship and Consulting Small and Medium-sized Business Support World Cultures/Understanding Our World History Studies (Civil War, WW2, etc.) Choosing a School, Program/Degree, College or University / College Planning Finding People / Biographies
Silly me! --- I forgot language learning . . .
![Page 70: Lvaf posr copy](https://reader033.vdocuments.us/reader033/viewer/2022051616/553a599e4a7959c1688b4a6a/html5/thumbnails/70.jpg)
The Baker’s Dozen: LVA Top 131. Health and Wellness / Community Health / Nutrition / Diet /
Recovery 2. DIY Do It Yourself Activities and Car Repair 3. Genealogy 4. Test prep (SAT, ACT, occupational tests, etc. etc.) 5. Legal Questions (including family law, divorce, adoption, etc) 6. Hobbies, Games and Gardening 7. Local History 8. Consumer reviews (Choosing a car, appliance, etc.) 9. Homework Help (grade school) 10. Technology Skills (software, hardware, web) 11. Government Programs, Services and Taxation 12. Self-help/personal development 13. Careers (jobs, counselling, etc.) 14. Readers Advisory was 14th
![Page 71: Lvaf posr copy](https://reader033.vdocuments.us/reader033/viewer/2022051616/553a599e4a7959c1688b4a6a/html5/thumbnails/71.jpg)
National Library Customer Satisfaction Data
Specific Database Results from Usage
Gale Cengage Learning Foresee DataYear One: Aug. 2009 – Sept. 2010
Underlying Charts Available on Request
![Page 72: Lvaf posr copy](https://reader033.vdocuments.us/reader033/viewer/2022051616/553a599e4a7959c1688b4a6a/html5/thumbnails/72.jpg)
What do we need to know?
• How do library databases compare with other web experiences and expectations?
• Who are our core virtual users?• What are user expectations for satisfaction?• How does library search compare to consumer
search like Google?• How do people find and connect with library virtual
services?• What should we ‘fix’ as a first priority?• Are end users being successful in their POV?• Are they happy? Will they come back? Tell a friend?
![Page 73: Lvaf posr copy](https://reader033.vdocuments.us/reader033/viewer/2022051616/553a599e4a7959c1688b4a6a/html5/thumbnails/73.jpg)
Gale Library Databases Compare
Very Well to Other
Web Experiences
![Page 74: Lvaf posr copy](https://reader033.vdocuments.us/reader033/viewer/2022051616/553a599e4a7959c1688b4a6a/html5/thumbnails/74.jpg)
Digging Into Satisfaction
Users willReturn and
RecommendOnce Hooked
![Page 75: Lvaf posr copy](https://reader033.vdocuments.us/reader033/viewer/2022051616/553a599e4a7959c1688b4a6a/html5/thumbnails/75.jpg)
LibrarySearch
Needs toImprove
![Page 76: Lvaf posr copy](https://reader033.vdocuments.us/reader033/viewer/2022051616/553a599e4a7959c1688b4a6a/html5/thumbnails/76.jpg)
Who uses e-Resources?
The Core User For Library
E-Resourcesis Clear
![Page 77: Lvaf posr copy](https://reader033.vdocuments.us/reader033/viewer/2022051616/553a599e4a7959c1688b4a6a/html5/thumbnails/77.jpg)
Database UsersAre Being Quite
Successful
![Page 78: Lvaf posr copy](https://reader033.vdocuments.us/reader033/viewer/2022051616/553a599e4a7959c1688b4a6a/html5/thumbnails/78.jpg)
There are Training and
CommunicationOpportunities
![Page 79: Lvaf posr copy](https://reader033.vdocuments.us/reader033/viewer/2022051616/553a599e4a7959c1688b4a6a/html5/thumbnails/79.jpg)
More Males UseLibrary
DatabasesThan Usual
![Page 80: Lvaf posr copy](https://reader033.vdocuments.us/reader033/viewer/2022051616/553a599e4a7959c1688b4a6a/html5/thumbnails/80.jpg)
There is Not A DemographicSwing in Online
Usage
![Page 81: Lvaf posr copy](https://reader033.vdocuments.us/reader033/viewer/2022051616/553a599e4a7959c1688b4a6a/html5/thumbnails/81.jpg)
Library UsersTrust Library
DatabasesMore.
![Page 82: Lvaf posr copy](https://reader033.vdocuments.us/reader033/viewer/2022051616/553a599e4a7959c1688b4a6a/html5/thumbnails/82.jpg)
School is the Sweet Spot –
But Other UsersAbound Too.
![Page 83: Lvaf posr copy](https://reader033.vdocuments.us/reader033/viewer/2022051616/553a599e4a7959c1688b4a6a/html5/thumbnails/83.jpg)
Library’s Natural Allies Are Big Users
& PotentialPartners.
![Page 84: Lvaf posr copy](https://reader033.vdocuments.us/reader033/viewer/2022051616/553a599e4a7959c1688b4a6a/html5/thumbnails/84.jpg)
Wow! Only 29% ofUsers Find
E-Resources Through Our
Websites.
![Page 85: Lvaf posr copy](https://reader033.vdocuments.us/reader033/viewer/2022051616/553a599e4a7959c1688b4a6a/html5/thumbnails/85.jpg)
And 39% of YourUsers Are in Your
Databases for For the VeryFirst Time!
![Page 86: Lvaf posr copy](https://reader033.vdocuments.us/reader033/viewer/2022051616/553a599e4a7959c1688b4a6a/html5/thumbnails/86.jpg)
Your Users Will
Recommend Your
Databases
Your Users Will
Recommend Your
Databases
![Page 87: Lvaf posr copy](https://reader033.vdocuments.us/reader033/viewer/2022051616/553a599e4a7959c1688b4a6a/html5/thumbnails/87.jpg)
Your Users Respect
Your DatabasesAs Primary
Sources
![Page 88: Lvaf posr copy](https://reader033.vdocuments.us/reader033/viewer/2022051616/553a599e4a7959c1688b4a6a/html5/thumbnails/88.jpg)
Your Users Are
Likely toReturn
![Page 89: Lvaf posr copy](https://reader033.vdocuments.us/reader033/viewer/2022051616/553a599e4a7959c1688b4a6a/html5/thumbnails/89.jpg)
Your Users Evaluate
Your Services as Meeting
Expectations.
![Page 90: Lvaf posr copy](https://reader033.vdocuments.us/reader033/viewer/2022051616/553a599e4a7959c1688b4a6a/html5/thumbnails/90.jpg)
There’s Great News!We have Room forImprovement BUT
Library Databases Compete Very Well with User Expectations and Needs Fulfillment.
![Page 91: Lvaf posr copy](https://reader033.vdocuments.us/reader033/viewer/2022051616/553a599e4a7959c1688b4a6a/html5/thumbnails/91.jpg)
The School Cycle Drives Many Usage
Scenarios
![Page 92: Lvaf posr copy](https://reader033.vdocuments.us/reader033/viewer/2022051616/553a599e4a7959c1688b4a6a/html5/thumbnails/92.jpg)
Upcoming Gale Surveys
CATS DOGSCATS
& DOGS
![Page 93: Lvaf posr copy](https://reader033.vdocuments.us/reader033/viewer/2022051616/553a599e4a7959c1688b4a6a/html5/thumbnails/93.jpg)
Strategic Implications
• Program(s) Planning Models• Tying Collections and Programs more Tightly
Together to Enhance and Protect Both• Priority Setting for 5 Years• Developing Collaborative Communication and
Promotion Plans • Developing Collaborative and Shared Staff and
User Training Models• Holding Your Heads High
![Page 94: Lvaf posr copy](https://reader033.vdocuments.us/reader033/viewer/2022051616/553a599e4a7959c1688b4a6a/html5/thumbnails/94.jpg)
![Page 95: Lvaf posr copy](https://reader033.vdocuments.us/reader033/viewer/2022051616/553a599e4a7959c1688b4a6a/html5/thumbnails/95.jpg)
![Page 96: Lvaf posr copy](https://reader033.vdocuments.us/reader033/viewer/2022051616/553a599e4a7959c1688b4a6a/html5/thumbnails/96.jpg)
![Page 97: Lvaf posr copy](https://reader033.vdocuments.us/reader033/viewer/2022051616/553a599e4a7959c1688b4a6a/html5/thumbnails/97.jpg)
![Page 98: Lvaf posr copy](https://reader033.vdocuments.us/reader033/viewer/2022051616/553a599e4a7959c1688b4a6a/html5/thumbnails/98.jpg)
Community
Stories
![Page 99: Lvaf posr copy](https://reader033.vdocuments.us/reader033/viewer/2022051616/553a599e4a7959c1688b4a6a/html5/thumbnails/99.jpg)
Conversations
Stories
![Page 100: Lvaf posr copy](https://reader033.vdocuments.us/reader033/viewer/2022051616/553a599e4a7959c1688b4a6a/html5/thumbnails/100.jpg)
Relationships
Stories
![Page 101: Lvaf posr copy](https://reader033.vdocuments.us/reader033/viewer/2022051616/553a599e4a7959c1688b4a6a/html5/thumbnails/101.jpg)
Community Networks
The Social Life of Information
Stories
![Page 102: Lvaf posr copy](https://reader033.vdocuments.us/reader033/viewer/2022051616/553a599e4a7959c1688b4a6a/html5/thumbnails/102.jpg)
Life
Stories
![Page 103: Lvaf posr copy](https://reader033.vdocuments.us/reader033/viewer/2022051616/553a599e4a7959c1688b4a6a/html5/thumbnails/103.jpg)
Connection
Stories
![Page 104: Lvaf posr copy](https://reader033.vdocuments.us/reader033/viewer/2022051616/553a599e4a7959c1688b4a6a/html5/thumbnails/104.jpg)
Personalization
Stories
![Page 105: Lvaf posr copy](https://reader033.vdocuments.us/reader033/viewer/2022051616/553a599e4a7959c1688b4a6a/html5/thumbnails/105.jpg)
Comfort
![Page 106: Lvaf posr copy](https://reader033.vdocuments.us/reader033/viewer/2022051616/553a599e4a7959c1688b4a6a/html5/thumbnails/106.jpg)
Simplicity
![Page 107: Lvaf posr copy](https://reader033.vdocuments.us/reader033/viewer/2022051616/553a599e4a7959c1688b4a6a/html5/thumbnails/107.jpg)
![Page 108: Lvaf posr copy](https://reader033.vdocuments.us/reader033/viewer/2022051616/553a599e4a7959c1688b4a6a/html5/thumbnails/108.jpg)
The power of libraries
![Page 109: Lvaf posr copy](https://reader033.vdocuments.us/reader033/viewer/2022051616/553a599e4a7959c1688b4a6a/html5/thumbnails/109.jpg)
Speak Out!
![Page 110: Lvaf posr copy](https://reader033.vdocuments.us/reader033/viewer/2022051616/553a599e4a7959c1688b4a6a/html5/thumbnails/110.jpg)
Surprise Them!
![Page 111: Lvaf posr copy](https://reader033.vdocuments.us/reader033/viewer/2022051616/553a599e4a7959c1688b4a6a/html5/thumbnails/111.jpg)
Trust Experiments!
![Page 112: Lvaf posr copy](https://reader033.vdocuments.us/reader033/viewer/2022051616/553a599e4a7959c1688b4a6a/html5/thumbnails/112.jpg)
It takes A Team: Work Together & Pick Each Other Up
![Page 113: Lvaf posr copy](https://reader033.vdocuments.us/reader033/viewer/2022051616/553a599e4a7959c1688b4a6a/html5/thumbnails/113.jpg)
![Page 114: Lvaf posr copy](https://reader033.vdocuments.us/reader033/viewer/2022051616/553a599e4a7959c1688b4a6a/html5/thumbnails/114.jpg)
Stephen Abram, MLS, FSLAVP strategic partnerships and markets
Cengage Learning (Gale)Cel: 416-669-4855
[email protected]’s Lighthouse Blog
http://stephenslighthouse.comFacebook: Stephen Abram
LinkedIn / Plaxo: Stephen AbramTwitter: sabram
SlideShare: StephenAbram1