lucie lamoureux km4d associates knowledge sharing: a presentation and discussion
TRANSCRIPT
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Lucie Lamoureux KM4D Associates
Knowledge Sharing: a presentation and discussion
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Data, Information, Knowledge
Data“1855TG313”
Information“Thai Airways
flight 313 leaves New York at
18:55”
Knowledge“…That’s not a
good flight; often busy and delayed.”
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Nature of Knowledge
Quite literally, what people know Knowledge is experience, insights,
skills, concepts, feelings, ideas, ways of thinking or working
Highly contextual Intangible, difficult to measure
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Tacit vs. Explicit Knowledge
Only a small portion of what we know is codifiable or “explicit”
The vast majority of knowledge is “tacit” or uncodifiable
Iceberg Metaphor taken from SigmaConnect http://www.sigmaconnect.com
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Example of a KM Cycle
Activity
Practices andProcesses
Experience/LessonsLearnt
KnowledgeAssets
Create, discover
Distill, validate,share, capture
Adopt, adapt, share
Apply
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Why share knowledge? Opportunity to learn through
interactions with peers Increases work effectiveness, e.g.
through problem-solving Learning from experiences can
help prevent from reinventing the wheel
New ideas and solutions can lead to more innovations, more out-of-the box thinking
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Commonality of Purpose– To what extent are you facing similar
obstacles with others? Usefulness
– To what extent does the sharing actually give you things you need?
Trust – How safe do you feel sharing what you
know?
Knowledge Sharing Success Factors
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Storytelling
After Action
ReviewPeer Assist
Communities of practice
Knowledge Fairs
Open Space meetings
World Café
Chat Show
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BlogsWiki
s Social bookmarkingPhoto sharing (e.g Flickr)
Digital video
Collaborative websites
Tagging
YouTube
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What (if any) aspect(s) of this presentation need(s) clarification?
Identify and write 1-3 questions on cards provided.
Post-Presentation Group Exercise
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Questions for discussion
Concretely, what are you doing to document/capture project experiences? What are you doing to connect people to share what they know?
In both cases, what's working and what doesn't work as well?
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Our Workshop Resources• Wiki: http://enrapks09.pbworks.com
• Blog: http://enrapks09.wordpress.com
• Flickr: http://www.flickr.com
• Tag: enrapks09
• ENRAP website: http://www.enrap.org