lss reactor towards humanistic flow-based knowledge systems
DESCRIPTION
Knowledge workers are fueling the engine of change and software is eating the world… The weight of investments is rapidly shifting from tangible to intangible. Establishing barriers to entry is beginning to look like a lost cause. The resulting changes have exposed businesses to a host of new challenges unlike those they have wrestled with before. The metaphors, allegories, and methods of past management concepts are running thread bare and management in organizations across the world is struggling. Workers are bound to systems designed to manage investments in machines, not humans. Mismatched foci, tools and processes produce ever greater amounts of unsustainable waste. This speech will explore these problems and present The Library Corporation’s experimental efforts to create solutions to them by moving away from deadline focused project management and establish a Humanistic Flow-based Knowledge System. As the Lean System Society gathers for the first Reactor conference, it is my hope that a careful examination may spur others to investigate new ways of working that improve the world's systems and deliver better economic and sociological outcomes.TRANSCRIPT
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@cyetain
Towards Humanistic Flow-based Knowledge Systems
Formulating the Mess
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@cyetain
blog http://jabe.coSend Anonymous Feedback
http://sayat.me/jabebloom
Joshua (Jabe) Bloom
&
CTO:
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@cyetain
#reactor13@cyetain
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@cyetain
To envision the the types technology that teams may reasonably be expected produce in 5-10 years and to prepare those teams to envision, create, produce, and support that technology.
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@cyetain
Creating Space
Inspiration not Instruction
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@cyetain
Creating Space
Inspiration not Instruction
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@cyetain
•Definitions•Formulating the Mess•Some Potential Principles•Experiments•Towards Better Systems
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@cyetain
Definitions
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@cyetain
Systems
Term
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@cyetain
DeterministicAnimateSocial
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@cyetain
Interaction
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@cyetain
Cars and Dogs
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@cyetain
Ants & Murmerations
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@cyetain
Adaptation
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@cyetain
Environmental
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@cyetain
OrganicSystems
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@cyetain
Variety Increasingor
Variety DecreasingSystems
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@cyetain
Humanistic
Term
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@cyetain
WorkingPinCar
ArtifactsCode
HammeringCarryingThinkingCreating
Work
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@cyetain
Humansare Rational
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@cyetain
It has been said that man is a rational animal. All my life I have been searching for evidence which could
support this.-Russell
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@cyetain
Work != Working != Worker
PinCar
ArtifactsCode
HammeringCarryingThinkingCreating
HUMANSBounded:
PerceptionUnderstanding
RationalityFallible
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@cyetain
If the parts of an entity do not interact, they form an aggregation, not a system. A crowd, as distinct from an organization, is a familiar example.
-Ackoff
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@cyetain
The dynamic whole has greater degrees of freedom
than its components individually
-Alicia Juarrero
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@cyetain
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@cyetain
Not Computers
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@cyetain
knowledge of psychology is incomplete without knowledge of variation. The
managers of people need to understand that all people are different.
~W. Edwards Deming
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@cyetain
Knowledge
Term
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@cyetain
Tangible vs Intangible
No Loading Dock
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@cyetain
Tacit vs Explicit
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@cyetain
Knowledge can only be volunteered it cannot be conscripted.
We only know what we know when we need to know it.
Everything is fragmented
The way we know things is not the way we report we know things.
We always know more than we can say, and we will always say more than we can write down.
Working software over comprehensive documentation
-Snowden
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@cyetain
Information, skill and knowledge are embedded in networks and
relationships.
Individuals, instead of “owning” information, attract, translate and know how to and where to access to the information that emerges in the networks around them.
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@cyetain
Flow
Term
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@cyetain
Stagnation
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@cyetain
Inaction
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@cyetain
Inattentiveness
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@cyetain
Flow Efficiency
vsResource Efficiency
Hakan Forss
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@cyetain
Enjoyment appears at the boundary between boredom and anxiety, when the challenges are just balanced with the person's capacity to act.
―Mihaly Csikszentmihalyi
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@cyetain
Mindful Decisions to Act
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@cyetain
Whose
Decisions?
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@cyetain
Formulating the Mess
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@cyetain
The problem is people think they can
determine the PROBLEM
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@cyetain
Mechanistic Atomism
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@cyetain
Separating Head and Hands
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@cyetain
Reverse Turing Test
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@cyetain
Skill in a Vacuum
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@cyetain
Durable vs Sustainable
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@cyetain
Context FreeDurability
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@cyetain
No man treats a motor car as foolishly as he treats another human
being. When the car will not go, he does not attribute its annoying
behavior to sin, he does not say, "You are a wicked motorcar, and I shall not give you any more petrol
until you go." He attempts to find out what is wrong and set it right.
-Russell
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@cyetain
Who is In Control
Around Here Anyway?Individuals and interactions over processes and tools
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@cyetain
Emergent Powers
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@cyetain
Perhaps the most costly disassembly in which our culture has been engaged is the disaggregation of life itself into work, play, learning, and inspiration.
-Ackoff
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@cyetain
Sustainability
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@cyetain
The Problem of Expertise
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@cyetain
Managers, Executives and Leaders are
Humans (not heros)
Power tends to corrupt, and absolute power corrupts absolutely. -Lord Acton
Humans tend to be fallible, and leaders are absolutely Human. -Jabe
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@cyetain
The Intentional Stance
One of the issues with Hierarchical thinking & decision making is the implicit assumption that someone has
thought & decided.
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@cyetain
The Box Packing Algorithm
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@cyetain
InspectingOutput
(and Adapting Output)
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@cyetain
Human beings exercise responsibilities within a social setting and a framework of
obligations which transcend the principle of intelligence.
-Michael Polanyi
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@cyetain
Culture as a set of basic assumptions defines for us
what to pay attention to, what things mean, how to react
emotionally to what is going on, and what actions to take in
various kinds of situations.
-Edgar H. Schein
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@cyetain
Tacit
Assumptions
Espoused
Values
Artifacts
&
BehaviorTangible
Observable
Intangible
Unobserved
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@cyetain
Bring Work To Durable Teams
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@cyetain
Some Potential Principles
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@cyetain
Humans can and will learn if they are provided the resources and the necessary psychological safety.
~Edgar Schein
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@cyetain
Joy in work comes from understanding why your work is important. Not from the work, but from knowledge of who’s going to use it... Motivation— nonsense. All that people need to know is why their work is important.
-W. Edwards Deming
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@cyetain
If I am not for myself, who will be for me? But if I am only for myself, who am I? If not now, when?
-Rabbi Hillel
Agencyand
Communion
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@cyetain
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@cyetain
I have adopted the terms "agency" and "communion" to characterize two
fundamental modalities in the existence of living forms, agency for the existence of an
organism as an individual, and communion for the participation of the individual in some
large organism of which the individual is part.
-Bakan
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@cyetain
Agency
Communion
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@cyetain
Agency
Communion
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@cyetain
Agency
Communion
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@cyetain
Agency
Communion
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@cyetain
Agency
Communion
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@cyetain
Agency
Communion
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@cyetain
What Option Can I Choose to Help The Team?
Agency is informed by Communion under conditions of uncertainty
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@cyetain
Narrative
Strategy
Intent
Experiment
Task
Quarters
Month
Week
Days
Hourscompletes
validates
supports
Realizes
Pop the WhyStack
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@cyetain
Distributed decision making enable faster
cycle times.
Faster cycle times enable more options and
therefore less “big bet” risks.
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@cyetain
Individuals with Agency and Communion are more engaged in their work.
They notice and react to changes in context which
enables Continuous Adaptation
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@cyetain
The temporal and social distance between
relevant information and those making decisions
impacts the quality, efficiency and timeliness
of those decisions
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@cyetain
Diverse perspectives allow organizations to
detect weak signals and generate optionality
enabling the innovation required to solve novel
problems
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@cyetain
More Options More Value
More Time More Information
More Information & Options Better Decisions
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@cyetain
NOTICE DECISION POINTS
Before doing the right thing righter… there is simply noticing what you are doing and simply asking… why am I doing this?
DECISIONS are the result of
Interactions
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@cyetain
System to Support Deferred, Distributed & Diverse Decision Making
Design Systems to be capable of choice
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@cyetain
Rules Are Waste
So much of what we call management consists in making it difficult for people to work.
~Peter Drucker
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@cyetain
Overly Constrained
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@cyetain
Under Constrained
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@cyetain
Experiments
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@cyetain
Decision Economies
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@cyetain
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@cyetain
How Many?
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@cyetain
How Interesting?Interesting! Why?
x?
x?
x?
x?
x?
x?
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@cyetain
How Many Weak Signals
Did We Act On?
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@cyetain
the best place to treat a problem is not
necessarily where it appears.
-Ackoff
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@cyetain
Beyond Deadlines
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@cyetain
We are kept from our goal not by obstacles but by a clear path
to a lesser goal.
— Robert Brault
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@cyetain
Kahneman is not
impressed by your
estimates
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@cyetain
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@cyetain
Box Packing Algorithm
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@cyetain
More & More Information
Time
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@cyetain
Fewer and Fewer Options
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@cyetain
Date of Completion DeadlineStart
Cra
p
@ourfounder
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@cyetain
5 Whys for Deadlines
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@cyetain
Less Deadlines
More Slack
Higher Quality
Lower Cycle
Time
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@cyetain
Removing Constraints is
HARD
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@cyetain
Towards Better
Systems
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@cyetain
Effective systems must produce both better
economic and sociological outcomes.
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@cyetain
Equitable Outcomes
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@cyetain
Out of Control Systems
(Ignoring Constraints)
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@cyetain
Externalities
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@cyetain
A system that requires certain environmental
conditions in order to carry out its defining function is
an open system.
-Russell L. Ackoff
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@cyetain
Effective systems must produce both better
economic sociological and Environmental
outcomes.
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@cyetain
Teach Individuals to
Create & Maintain Human Systems
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@cyetain
ProcessAgency
GoalAgency
PurposeAgency
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@cyetain
Technical Personal
Social
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@cyetain
Technical Debt Metaphor
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@cyetain
If you want truly to understand something
try to change it
-Kurt Lewin
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@cyetain
blog http://jabe.coSend Anonymous Feedback
http://sayat.me/jabebloom
Joshua (Jabe) Bloom