lotuslive inotes - · lotuslive inotes web-based messaging service for ... lotus inotes /lotuslive...

© 2006 IBM Corporation

®

LotusLive iNotesAccessing Critical Information, Anywhere, Anytime

Ray ChanIBM China/HK Limited

IBM Software Group | Lotus software

2

Agenda

Email Positioning

Introducing LotusLive iNotes

Integrating with LotusLive iNotes


3

LotusLive MeetingsA full-featured, easy to use Web conferencing service

LotusLive EventsProvides tools to create, manage and conduct webinars for up to 999 attendees

LotusLive Connections Combines your business network with collaboration services

LotusLive Notes An online version of IBM’s popular Lotus Notes email and calendaring & scheduling product

LotusLive Engage An integrated suite of tools that combines your business network with collaboration and conferencing services

LotusLive – Broad Portfolio of Offerings

LotusLive iNotesWeb-based messaging service for e-mail and personal calendar

Web Conferencing Collaboration eMail

www.LotusLive.com


4

Email needs and options are evolvingToday’s enterprise requires the ability to give employees email and

collaboration solutions they need now, at the right price

Boundary workers represent a significant percentage of all employees in the typical enterprise that have been left behindMany organizations have found it too costly and complex to equip this employee group with email capabilitiesEnterprises are looking for less expensive email solutions for this segment of usersOrganizations are looking to empower this important group of employees by enabling them to communicate and collaborate with each other, as well as with colleagues at corporate headquarters and at branch officesReducing cost and complexity of providing email functionality is paramountOrganizations are looking for a low-cost, highly effective integrated email solution in support of this user community


5

Mail & CalendarWill serve Standalone Mail and Enterprise

Task workers

Scale to hundreds-of-thousands of users

Func

tiona

lity

Requ

ired

Frequency of Use HighLow

Low

High

Base CapabilitiesBrow ser eMailPersonal calendaringPersonal contactsMobile accessPOP3/IMAP

Base CapabilitiesBrow ser based eMail Group calendaringShared contactsMobile (access and synchronization)Off line support

Base CapabilitiesRich Client eMailGroup Calendaring Contact / Task managementMobile support (access & synchronization)Off line support

Boundary Worker

Webmail & Personal CalendarWill serve Telco’s, ISP’s and Enterprise

Boundary workers

Scale to Millions of Users

Task Worker

Knowledge Worker

LotusLive iNotes

Lotus iNotes /LotusLive iNotes

Lotus Notes / LotusLive Notes

$

$$

$$$

Positioning of Lotus eMail offerings

Rich Messaging ExperienceWill serve the Integrated

Collaboration Environment

Scale to hundreds-of-thousands of users


6

Boundary Worker – ExamplesSales agents (Real Estate, Pharmaceutical, Insurance)

– Meetings are mostly with external clients outside of their office

– Need supporting information while on the road – collateral, presentations, etc.

– Require frequent communication with home office while traveling, from hotels, airports and internet cafes via shared PCs, and using a laptop.

– Email is a calling card – require corporate branded email

Shift Workers

– Need to Receive official company updates, HR information, work schedule

– Do not typically send mail, only receive

– Check email via breakrooms and shared terminals, occasionally from a home PC

Point of Sale worker (Retail)

– In front of screen all day, but perhaps not browser-enabled

– Need daily/weekly access to Sales promotions, reminders, official company communications


7

Boundary Worker – General Requirements


8

Case Study – Large Hotel Chain

Hundreds of thousands of employees working in >60 countriesKnowledge Workers are small % of the total workforce (~5%)High % of under-served employees, many of whom were using free email accounts to conduct business.

Underserved Employee Types:• Customer Service Reps• Hotel Managers• Front Desk Staff • Catering • Housekeeping • Maintenance

15,000 previously un-served users enabled with a Boundary Worker email account for 3+ years. Reps are no longer using Yahoo accounts to interact with customers. Per user costs are a fraction of those of the Knowledge Workers.

Underserved Employee Needs: Web-based Email Small storage requirement Infrequent usage patterns Access to Corporate Addresses Access to all-company notices Easy communication within each locale


9



10


Integrates with and extends the value of existing Notes/Domino deployments.– Functions under the same

corporate domain– Uses a shared corporate directory– Send and receive calendar

invitations across the organization

The LotusLive iNotes solution is delivered by the world’s largest private labeled / messaging infrastructure provider – Millions of active mailboxes across

hundreds of thousands of domains, operated on behalf of Fortune 500 clients.

LotusLive iNotes offers a cost-effective enterprise-grade messaging infrastructure delivered as a SaaS solution for corporate users who do not need full-fledged collaboration.


11

Value Proposition to Customers

IBM Delivers an email solution that permits easy, cost-effective, anytime-anywhere access that meets the needs of the boundary worker . LotusLive iNotes provides a solution that integrates the current base of knowledge workers who use existing communication and collaboration systems. LotusLive iNotes provides:-– Extensive scalability– Integration with current IT policies– Affordability– Simplified administration– High availability– Directory integration– Essential email and calendar functionality– Support for web-enabled mobile access devices

Unlike competitors: who either over-serve boundary workers and SMB users with unnecessary features at premium rates, or exclude them altogether.


12

LotusLive iNotes Offering

Passport Advantage12 Month Term 24 Month Term 36 Month TermMonthly/Annual Billing Annual Billing Annual Billing

Core CapabilitiesInbox, Calendar, and Contacts Branded InterfaceSecure Data Transfer between iNotes and Existing Mail PlatformWebmail, POP3, IMAP4 & Authenticated SMTPIndustry-leading spam protection Real-time updates against viruses and malware Mobile - Push email via IMAP idleMultiple internet addresses for a single userLevel-three technical supportSLA support of 99.9% availabilityMulti-language supportTrials

USD3 per user/monthMailbox1 gig base storage (Fixed)

DifferentiatorsLow start-up and monthly costsEasy-to-use administration toolsFast implementation Branded InterfaceProven scale and reliability Full Set of APIs to help integrate our service with yours Flexible storage quotasTransparent, demonstrable security and data management practices that satisfy the requirements of large enterprises.

Store clerks, distribution staffRetail

Police, firefighters, repair crews, inspectors

Government

Utilities/telecom repair crewsPublic

Pilots, flight attendants, ground crew

Air Transportation

Nurses, some physicians, other medical personnel

Healthcare

Factory and warehouse workersManufacturing

Types of workersTarget industries

USD3600/year100gig storage block

Services CostMigration – Mail, preferences and PIM data

Services CostBranding – beyond Logo and CSS

Services CostDirectory integration

CostAdditional features


13

Demo


14

Lotus Live iNotes v1 Features


15

Integrating LotusLive iNotes


16

LotusLive iNotes Flexible API

Currently supports provisioning all Create, Update, and Delete operationsProvides customers the ability to provision and manage user accounts via their own tools and existing workflow


17

Single Sign-on

Two approaches to Single Sign-on are supported:– Combination SAML 2.0 for web interface and Open Auth for Mail

interfaces (POP3, IMAP, SMTP)– Synchronized passwords.SAML 2.0 and Open Auth combination is the preferred option, and becoming a standard.

Other business applications

LotusLive Portfolio

• Single user directory acts as the identity provider.

• Each service implements a service provider interface.

Single Sign-on via SAML 2.0

Single Sign-on via SAML 2.0

No password synchronization is needed


18

Directory Integration for Global Address List

– LotusLive iNotes provides connectors to enable address book and Single Sign-on integration with directory services, including:• Notes Directory• Active Directory• LDAP Directory

– LotusLive iNotes users can access the Corporate Directory through the webmail interface to compose and send messages to individuals users and to Groups.

– Support is provided to enable custom directory schemas through the LotusLive iNotes web interface.


19

Directory Integration – 2 Approaches

Two approaches to Directory Integration are supported:

– Synchronization of the master corporate directory to LotusLive iNotes.• LDIF file exchange in a batch process.• Custom API updates in real-time.

– Integration of the master corporate directory to LotusLive iNotes • Directory information is accessed in real-time from corporate directory

and displayed within the LotusLive iNotes interface.


20


21

Typical Inbound Mail Routing Configuration


22

2

LotusLive iNotes Benefits

Extremely easy to use interface that contains essential messaging and calendar features without clutter.

Multi-Tiered Administration

Flexible storage quotas

Proven reliability at high scale – millions of active mailboxes across hundreds of thousands of domains

No mining of customer data for advertising, or other purposes.

Transparent, demonstrable security practices that satisfy the needs of large enterprises

Security, reliability and experience of IBM – built for business (not re-purposed consumer applications)

Integrates with and extends value of on-premise collaboration solutions (from Lotus and other collaboration providers)


23

Thank you

Start Your 30-Day Trialhttps://www.ibm.com/hk/lotuslive/try.html


24

backup


25

LotusLive iNotes

Businesses pay on a per-user basis, eliminating risks and unknowns.Unpredictable costs, license fees and support and maintenance make budgeting a complex procedure

LotusLive iNotes is a cost-effective way to enable the entire workforce with email, eliminating the need for most paper-based communications.

Corporate communication to individuals not currently being served by corporate email is timely and expensive, having to write, print and dispatch letters on an individual basis

LotusLive iNotes integrates seamlessly into your existing messaging platform, using the existing domain.

Enterprises want to be have all of their email users under the same domain or mail routing structure that they are used to.

LotusLive iNotes is backed by IBM's support organization, offering 24x7x365 coverage.

SMEs do not know whom to trust when shopping for hosted email solutions. Email is mission critical and extremely sensitive, and most low-cost providers are relatively or completely unknown to them.

LotusLive iNotes is billed on a per-user basis, with no hardware or license fees.

On-premise email solutions require a lot of up-front investment in hardware, licenses, and manpower.

The SaaS model frees businesses from the hassle and expense related to hardware, software installs, patches, maintenance, and testing.

SMBs lack email expertise, and cannot afford to dedicate internal resources to manage and administer corporate email.

LotusLive iNotes offers an easy-to-use interface that contains all the essentials without clutter.

Many existing collaboration users really just need simpler email solutions. Additional functionality is needlessly expensive and confusing.

LotusLive iNotes provides a professional email address for all employees, and companies keep control of inbound and outbound communications.

Un-served corporate users are using free email services such as Yahoo!, Gmail, MSN, etc. to conduct company business, which damages the company’s image and exposes to security risks.

LotusLive iNotes allows enterprises to offer a tiered solution instead of one-size-fits-all, making it affordable to enable the entire workforce.

Enabling the entire enterprise with messaging (knowledge workers, task workers, and boundary workers) is cost-prohibitive with existing solutions.

LotusLive iNotes BenefitCustomer Need


26

LotusLive - Contacts

Contact FeaturesPersonal ContactsGroup ContactsType-ahead contacts feature when composing messagesContact Cards that appear when hoveringContact SearchMultiple Selection options


27

LotusLive iNotes Inbox

Functional Area TabsMailContactsCalendar

Selection Model Check boxSingle ClickMultiple Selection

Actions taken from the view

ReplyingForwardWork with foldersMark Read/UnreadDeletePrint


28

LotusLive - Calendar

Personal CalendarEvent Creation

Recurring EventsRemindersInvite AttendeesTrack Responses

Multiple ViewsDay ViewWeek ViewMonth ViewPrint View

Corporate CalendarEditing Tool for AdminRead only for Users

lotuslive inotes - · lotuslive inotes web-based messaging service for ... lotus inotes /lotuslive...

Documents