lotus int corporate overview

CONFIDENTIAL & PROPRIETARY INFORMATION OF LOTUS INTERNATIONAL COMPANY

Lotus International Company


Lotus International Highlights

Over 24 years in business

Headquarters in Canton, Michigan, USA

Lotus owns and operates a 300,000 SF state-of-the-art facility

Operations include product assembly, distribution, sales, warranty repair, RMA depot services, call center, customer-service / reverse logistics, onsite repair, and clean room facilities for delicate electronics

Specializing in servicing electronic and electro-mechanical products

Flexible operations with high volume capacity

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Assembly

RMA Depot

Services and Asset Recovery

Call Center and

Warranty Fulfillment

Center

LCD-LED Panel and

Touch Screen Repairs

WarehousingSales

Distribution

Total Solution Approach

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Full Service Solution Provider

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Lotus offers complete solution from pre to post sales supportWe are a Fully Integrated Total Solution Provider!

Contract manufacturing

Call center

Onsite service

Parts distribution / reverse logistics

Warranty repair service

RMA depot and warehousing

Product quality testing

Cleanroom operations

CONFIDENTIAL & PROPRIETARY INFORMATION OF LOTUS INTERNATIONAL COMPANY5

Flexible assembly line with capability to handle both small and very large products

Fully integrated assembly line includes aging, inspection, QA and automated packaging

Current annual production capacity of 500,000 units, additional capacity can be added as required

Products proudly built in USA

Assembly & Contract Manufacturing


Repair Services

Flawless RMA processing

Expertise in repairing delicate electronics in full ESD controlled environment

Repair / Refurbish / Aging

Component & PCD Level Repairs

Failure Analysis

High Volume Capacity

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Cleanroom Operations

State-of-the-art cleanroom facilities including Class 1000 & 10000 (ISO3 & ISO4)

Micro to large scale electronics (70” LCD)

Expertise in bonding flexible PCB & IC’s

COF & COG service capability

Multiple controlled environments

Burn-in aging chambers

ECN rework services

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Call Center Services

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Operating hours: 8:00 AM – 8:00 PM (EST)

Standardized call reporting

Toll free numbers provided as required

Scalable call center to accommodate volume fluctuations

Multi Tier customer support with rapid escalation protocol

QA metrics monitored and routinely analyzed


On-Site Service

Lotus provides cost-effective solutions for after-sales support across the United States. We aim to complete 90% of repairs within 5 business days during the first in-home visit.

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Logistics Management

Approximately 50% of the population of the United States and Canada is located within a 500 mile radius of the Lotus facility

Lotus has well established relationships with common freight carriers

Lotus is strategically located to best support both the U.S. and Canada

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Quality Strategy

Lotus operations are ISO-9001 and ISO-14001 certified

Our Kaizen culture is based on teamwork, personal discipline, process focus, problem solving, 5S, and employee involvement utilizing active suggestion scheme

PDCA (Plan, Do, Check, Act) for continuous process improvement

In-house 6σ Black Belt Resource

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Lotus IT Systems Provide Reliability, Integrity, Redundancy

and Security.

ISO 27001 Certified based on ISMS (Information Security

Management System).

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IT Infrastructure


Summary / Why Partner with Lotus?

There is no other company in like Lotus International Company.

Providing world-class pre and post sales service solutions specific

for each clients requirements.

Only company capable of high volume full product assembly,

testing, clean room operations and warranty service all located in

one location.

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Darren S. IveyDirector – Sales and Marketing

Direct: 734-248-0174Email: [email protected]: www.licus.com

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Thank you

lotus int corporate overview

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