looking for sponsor

7/29/2019 Looking for Sponsor

1/29

KAMPALA INTERNATIONAL UNIVERSITYDARESSALAAM CONSTITUENT COLLEGE

FACULTY IN CONFLICT RESOLUTION AND PEACE BUILDING.

INTERNSHIP REPORT

SUBMITTED IN PARTIAL FULFILLMENT OF THE REQUIREMENTS FOR AWARD

OF THE DEGREE OR BACHELOR IN CONFLICT RESOLUTION AND PEACEBUILDING

AT KAMPALA INTERNATIONAL UNIVERSTY DAR ES SALAAM CAMPUSBY

MOSES MUGANGA

BCR/0003/101/DT

OCTOBER 2012


2/29

Supevisors certification1. I have read and supervised this internship report and I certify that it is

acceptable for examination by the Kampala International University Dares

Salaam Constituent College.

Supervisor:

Designation: ..

Signature.

Date ..


3/29

Statement of copyrightCopyright (2012) Moses Muganga.

All rights reserved. No part of this paper may be reproduced or used in any form or by

any means, mechanically, electronically or otherwise, including photocopying or

recording any information storage and retrieved system, without written permission of

Kampala International University, Dares salaam Campus.


4/29

DeclarationI declare that this report is the original work of my internship from Ecobank Tanzania at

Headquarter Sokoine Branch,Dar es Salaam, The Pan-African Bank.

Signature..

Moses Muganga

Date..


5/29

DedicationI dedicate this internship report to my beloved family/friends Mr. and Mrs. Ayim with

her entire family as well as to the Kampala lnternational University Chapel for their

integrity, courageous, and commitment of showing love and care, giving me hope to

accomplish my destiny. And to make a lot of efforts to my internship.

Acknowledgement.First and foremost, I tender my profound appreciation and gratitude to our Almighty

God for being indispensable instrument in sponsoring my graduate studies as well as

my internship into this lnternational institution Ecobank Tanzania, The Pan African Bank.

Secondly, its with humility that I recognize and express my appreciation to the

Management of Ecobank and their administrations for accepting me for practical

training within Sokoine Branch and later to the Legal Department.


6/29

More so, I extend my appreciation to the Department of Social Sciences and their

management of Kampala International University Dar es Salaam Campus for their

provision of letter requesting on my behalf for the permission to undertake my practical

studies into this institution as the best Bank in Africa,Ecobank The Pan African Bank.

I would like also to appreciate again to the Managing Director of Ecobank Tanzania, Mr

Enoch Kyeremeh Osei-Safo together with his Management including Director ofHuman Resource Management Mr. Fredrick Kanga,Mariam and Samwel but also notforget Hawa for outlining the areas of concentration during the entire period of myinternship, the same goes to all Staffs of Ecobank,l real enjoyed, learned a lot from

them, showed me love, care, co-operation,and and social interactions.

Ultimately, I in a special way recognize the contribution of my immediate practical

training supervisors The Head of Legal Department and the same way as Company

Secretary Advocate.Eric Frank Ringo together with Advocate. Hope Liana as anassistant for their sacrificing and dedicating their time to impart the necessary

knowledge expected of us practically in dealing with Legal issues and seeing on how

dispute can be resolved, while also taking care of my life by providing all basic needs

which so far acted as a baseline for success in my career undertaking thereafter.

God bless you all. God Bless KIU ,God Bless Ecobank.


7/29

TABLE OF CONTENTS:

1.0. INTRODUCTION2.0. RECOGNITION AND AWARDS OF ECOBANK3.0. ECOBANK TANZANIA LIMITED4.0. ORGANIZATION CHART FOR ECOBANK TANZANIA5.0. VISION AND MISSION OF ECOBANK6.0. OBJECTIVES; ECOBANK AS A RESPONSIBLE AND CARING CORPORATION

AND ACHIEVEMENT.7.0. ADVANTAGES OF ECOBANK IN TANZANIA8.0. ASSIGNED TASK/ACTIVITIES9.0. ECOBANK TANZANIA AS AN ACTOR OF PEACE BUILDING10.0. CONFLICT RESOLUTION AND PEACE BUILDING11.0. MY AREAS OF STUDY;RECONCILIATION AND PEACE

BUILDING,GLOBALIZATION AND REGINAL INTERGRATION ,STRATEGICINTELLIGENCE, AND PRACTICES OF DIPLOMACY


8/29

12.0. TEAM WORK13.0. COMMUNICATION14.0. CONFIDENTIALITY15.0. KNOWLEDGE AND ABILITY16.0. TOLERANCE17.0. CHALLENGES18.0. ABSENCE OF SUPERVISOR FROM THE UNIVERSITY19.0. RECOMMENDATION20.0. CONCLUSSION21.0. REFFERENCES.


9/29

1.0. INTRODUCTION OF ECOBANK-THE PAN AFRICAN BANK.

Ecobank is an lnternational Business lnstitution based in African Countries and beyond the

border of Africa. The official name is Ecobank Transnational Incorporation (ETI) is operatingmore than 30 Countries in Africa. This is the best leading regional independent banking group in

West Africa and Central Africa by serving wholesales and retail customers.Ecobank

Transnational lcorporation was established as the Bank holding company since 1985 under the

private sector initiative spearheaded by the federation of West African chambers of Commerce

and Industry with the support of ECOWAS.While also in the early of 1980s the banking

industry in West Africa was dominated by foreign and State-owned banks. There were hardly

any commercial banks in West Africa owned and managed by the African private sector. ETI

was founded with the objective of filling this vacuum. They believed success depends for the

most part on its ability to maintain a diverse resourceful and dynamic workforce to serve their

customers and the Headquarter is in Lome,Togo.

Today Ecobank has been successfully and being rewarded in different times. Always is operating

as One Bank with the common brand and common standards, policies and processes. This means

customers get reliable services everywhere across network branches and offices. This is because

of Ecobank Group offer full services and managed to employ over 11,000 staffs in over 1,500

branches and offices in more than thirty (30) countries in West,Central,East and Southern Africa,

These Countries includes;-Tanzania, Benin, Burkina Faso, Burundi, Cape

Verde,Cameroon,Central African Republic,Chad,Congo Brazzaville, Democratic Republic of

Congo(DRC),Cote dlvoire, Gabon, Gambia, Ghana, Nigeria, Guinea, Guinea


10/29

Bissau,,Kenya,Liberia,Malawi,Mali,Niger,Rwanda,Sao Tome and Principe,Senegal,Sierra

Leone,Togo,Uganda,Zanbia,and Zimbabwe. The Ecobank group also managed to open

representative offices in Angola, Dubai, France, United Kingdom, South Africa, UAE, and

Beijing and is still looking forward to other countries.

2.0. RECOGNITION AND AWARDS

Ecobank named 2012, African Bank of the Year. Ecobank Transnational Incorporated

(ETI) has been adjudged 2012 AFRICAN Bank of the year at the 6 th edition of African

Banker Awards, held on the sidelines of the just-ended Annual General Meetings of the African

Development Bank (AFDB) at Arusha, Tanzania.

Bank of the year in 11 countries, 2010 (FT The Banker Awards, London),

Most Innovative Bank of the Year in Africa, 2010, (Ecobank Ned bank Alliance) the African

Banker Awards, Washington DC.

Bank of the Year in 11 Countries, 2009 (FT the Banker Awards, London)

African Bank of the Year, 2009 (The African Banker Awards, Istanbul)

Number 1 Bank brand in sub-Saharan Africa, 2009 (Excluding South Africa) Brand Finance

Bank of the Year in 10 Countries, 2008 (FT the Banker Awards, London)

Most Innovative Bank of the Year in Africa, 2008 (The African Banker Awards, Washington

DC)

Bank of the Year, 2007 (The African Banker Awards, London


11/29

3.0. ECOBANK TANZANIA

The Ecobank-The Pan African Bank was successfully with our government by welcoming this

Foreign Direct Investment (FDI) to invest which was opened operated in Tanzania

officially in 2010 within Dar es Salaam at Sokoine Building (Postal Area) as the Head

office, very near to the Indian Ocean, while also within this year of 2010 new offices

were opened includes; Angola, Dubai, Zimbabwe, and London. This brought a greatchange into our country whereby Tanzanian People given opportunity of getting

employment into this institution. We are extremely proud to bring to Tanzania our world

class Pan-African bank. We are determined to make sure all of the people in Tanzania,

can benefit from our financial services that are available in one convenient place-

EcobankThis was addressed with one staff of the Ecobank Group Company. Meaning

that their is hope to the Tanzanian People to succeed through this Bank, While also

themselves to make a lot of money within here Tanzania. Through this issue, the Ecobank

Tanzania has been successfully whereby managed to open five (5) Branches within Dar

es Salaam, Tanzania, these branches includes; Mwenge Branch, Quality Central Branch,

Uhuru Branch, Msimbazi Branch, and Sokoine Branch as the Main Branch and Head

Office. Through their achievements and success, motivated Tanzanian people to get

employment within this lnternational Organization as well as called Ecobank as the way

of redacting poverty within the societies of Tanzania. Today Ecobank is growing faster

than other Bank, and offering good services to their customers and improving good

standard of living to their staffs by giving them loans. Ecobank Tanzania is expecting to

open other branches in Arusha and Mwanza soon as possible, while also moving

forwards to expand more branches in Dodoma, Mtwara, Mbeya and moving beyond of

these regions and expecting to be the best Bank in Tanzania by providing good services.


12/29

Therefore this is another way of Ecobank,The Pan African Bank of redacting poverty as

the way of resolving conflict within the societies because of the services they provides

MEMBER OF THE BOARD ECOBANK TANZANIA LIMITED.

Member of the Board of Ecobank Tanzania Limited are very special and powerful within the

Management. They are trusted by the Ecobank Group Company Limited. The major issue of the

meetings is to determine the development of the Bank from the past, present and future while

also to implement new policies.lt is a very hot meeting because all the Head of Departments are

called one by one and being questioned for development and if there is any weaknesses and

conflict within. Through this gives hard time for Company Secretary to resolve if there is any

kind of conflict within and to make reconciliations both parties. The Board members comprises

of Six Directors or more. Gender equality is very considered. The Company Secretary of

Ecobank Tanzania is very responsible to organize Board Meetings in every after three or four

months while also assuring human rights is respected within the Bank. Also the Company

Secretary is also responsible of choosing/supporting New Board Members to replace the gape for

those who wish to retire and later must be approved by the Board Committee of Ecobank

Tanzania.

MANAGING DIRECTOR OF ECOBANK TANZANIA LIMITED.

The Managing Director of Ecobank Tanzania (ETZ) Mr. Enoch Kyeremeh Osei-Safo is a

Ghanaian, His is responsible to organize all departments to work together as a teamwork and to

make sure that Ecobank Tanzania Limited is improving and expanding to get more branches into

our country and also to be the best bank in Tanzania. We are expecting a lot of achievements and

success for Ecobank Tanzania Limited to improve and to bring a lot of development within our

societies like the way is doing in West Africa and Central Africa. He is a responsible man and


13/29

very hard working; We believe through God, Ecobank Tanzania Limited will be the best bank in

Tanzania, because of the services they offer is real motivating the communities.

4.0. VISION AND MISSION OF ECOBANK,THE PAN AFRICAN BANK.

The Ecobank has been playing a big role in African Countries, giving aids to the different

countries, as the way of resolving conflict and building Peace within the societies

together with reconciliation, and focusing in education, womens, children, health,

scientific research, and social cultural activities as the same way of The mission and

vision of Ecobank Transnational Incorporated (ETI) is to build a World Class

Pan-African Bank and to contribute to the economic and financial integration and

development of the African Continent. Through this mission and vision,Ecobank has

been improving time by time by fulfilling the gape of poverty within the societies ofAfrica and also expecting to move beyond Africa. The good example of why Ecobank is

improving and bringing changes of development in Africa is based for having strong

leadership within the management team and working as like a team, l refer to The Chef

Executive Officer of Ecobank Africa, Hon. Arnold Ekpe who said; The greatest

opportunities(for investors in banking and financial services industries) will lie in the

mass retail segment, and also less than 20% of the African population has access to

formal banking facilities, which represents a huge opportunity and He commented the

speech of the Formal President of South Africa Nelson Mandela; it always seems

impossible until it is done Today, Ecobank is recognized as a major financial institution

across the continent of Africa and even moving beyond of Africa. Working as a

teamwork, bringing people together, and working as only one bank as now present in

more than 32 Countries with common branding, policies, process and technologies across


14/29

our entire network-risk management, finance, operation and information Technology

have been all centralized, Ecobank today employed more than 20,000 people from more

than 30 nationalities in more than 1,400 branches and offices across Africa, the Middle

East and Europe.

5.0. OBJECTIVES. (REDUCTION OF POVERTY AND INCREASING OF

DEVELOPMENT.)

The Ecobank, Pan-African Bank has been a major source in building peace, development andhumanitarian assistances in different parties, or countries in Africa. Through their

implementations managed to give aid to the societies, communities who are facing

difficulties life of living. The following are the objectives of Ecobank, includes; to

project Ecobank as a responsible and caring corporate citizen, to assist communities and

certain underprivileged groups to enhance their livehoods,to encourage creativity and

excellence among West Africans, and foster integration within the region.

ECOBANK AS A RESPONSIBLE AND CARING CORPORATION.

Prouding of Africa, Ecobank, The Pan-African Bank has been a good supportive for African

Societies for improving the life standards of living. For example; Ecobank Foundation,

involved in financing social project in Africa focused on education, womens, children,

health, scientific research, and social cultural activities while over 28 project in Africa

consisted amount of USD 600,000 with the consideration of the lives of poor African,

meals to the hungry and deprived children while also prevention from diseases such as

malaria, tuberculoses and HIV/AIDS. For example in West African Countries includes;

Chad,Senegal,Nigeria,Ghana,Togo,Uganda, South Africa, Angola and so many areas

concerned across Africa.


15/29

However as a responsible Ecobank in Africa to reduce the crisis of poverty, and raising funds to

support orphans, HIV and AIDS in Africa and beyond the border, Ecobank Nigeria,

welcomed Miss Universe of 2011, Leila Lopes who managed to visit and tour Orphanage

Camp within West African Countries and given out the Cheque of about 6 N, Mollions to

sustain the orphanages. Through this symbolized that Ecobank as an ambassador of peace

builder in African countries.

According to the Managing Director of Ecobank Nigeria Hon; Jibril Aku,who said ,Our vision as

a bank is to build a world class Pan-African bank and contribute to the economic

development and financial integration of Africa. as the way of guiding principle of our

corporation in focusing to social responsibility activities and also wealth creation.

While also the Managing Director of Ecobank Tanzania Hon. Enoch Kyeremeh who always

into his speech, Kwa pamoja tunaweza.He always encourage staffs to work together

as a team. Through this speech, developed and built a good relationship within staffs

[ m n branches proceeded and today Ecobank is moving forward to expand and

establish more branches in Tanzania.

ACHIEVEMENT OF ECOBANK IN TANZANIA.

Tanzania is one of the country located in East African countries. East African Countries

includes; Kenya, Uganda, Rwanda, Burundi ,Tanzania, Southern Sudan and Democratic

of Congo DRC in process to join in this union. It is a democratic country which gives

opportunity to the citizens to be free by challenging the government while also to give

opportunity by opening the door to the foreigners to come within our country and invests

their businesses resulting to increase employment and development as the way of

reduction of poverty which is one of the immediate cause of conflict into our country.

The population of citizen is increasing and it is almost more than 45 Millions in numbers.

Tanzania is blessed to have a lot of natural resources which helps to increase the


16/29

economy of our country as the way of supporting his people for the development and

building infrastructures

Ecobank Tanzania (ETZ) The Pan African Bank, as one among the Foreign Direct Investment

(FDI) has been increasing in good performances by playing his role of giving more

opportunity Tanzanian for being employed by this Bank. Since 2010 up to today

Ecobank Tanzania has been successfully in Dar es Salaam city for having five branches

includes Sokoine branch as the Head Office, Quality Central branch, Uhuru branch, Msimbazi

branch and Mwenge branch while also expecting to open more braches within our county

Tanzania like moving forward to Mwanza, Arusha, Mtwara, Mbeya, Dodoma and much

more purposely to give good, reliable services to the people of Tanzania.

This is a great achievement for this international institution Ecobank Tanzania for playing their

roles of giving more reliable services to the Tanzanian and increasing more employmentand creating good environment by modernizing life standards to their staffs while also

considering customers with reliable and good services. This brought a lot of changes in

Dar es Salaam and moreover the country where by many of them starting knowing on

how Ecobank works and the way it operates.

We welcome Ecobank into our country and for my eyes l saw it and believe that it will bring a

lot of changes into our country Tanzania like the way it plays its roles in West and

Central African countries and today Ecobank is every where in East African countries

with a lot of branches. This will make a lot of changes into our country and motivating

more Tanzanian to apply for more employment into this international institution. This is

another strategic intelligent to redact poverty and conflict in Tanzania as the way of

building peace indirect.


17/29

6.0. ADVANTAGES OF ECOBANK TANZANIA LIMITED.

Tanzania is a developing country, and it is still moving forward to establish her economy to be

strong and stable, the number of people is increasing and still poverty and unemployment, poor

infrastructures and communication system, are challenges into our country. And through these

situations brought a tension within community of Tanzania in different areas which can cause

conflict to rise at any time.

Ecobank Tanzania has come with new strategy to bring development into our country and to

participate fully by providing sustainable and reliable services to satisfy all customers. These

advantages includes; employment as the way of redacting poverty into our societies.

Another advantage of Tanzania within Ecobank is giving a lot of opportunities for Tanzanian

who is employed with this institution to create good relationship within all staffs of Ecobank to

other countries where Ecobank is found. While also given opportunity of traveling to the

international Head Office Togo, Ghana and other countries for being trained in different

departments as the way of getting enough confidences and experiences of working which

motivate Ecobank Tanzania to be the best Bank in Tanzania.

Availability of employment with this lnternational institution Ecobank Tanzania Limited will

bring a lot of changes into our country Tanzania and this will be another way of resolving

conflict or challenges which are facing our government. Therefore all Tanzanian who arequalified to work within Ecobank, they get a lot of benefits which create good environment into

our societies while also societies benefiting a lot from Ecobank due to their good services they

offer within the community.


18/29

The increasing the economy of our country. The Ecobank Tanzania Limited has been playing a

big roles within our government legally which helps to strengthen and support our economy to

increase. For example working with Government Institutions includes; Bank of Tanzania (BOT),

Tanzania Postal Bank, Tanzania Revenue Authority (TRA), Business Registration and

Licensing Authority (BRELA), Tanzania Investment Central (TIC) and so many while also

giving loans to different Companies and to Customers and creating better conditions of lives to

workers as the way of increasing our economy .Through this situation brought a lot of changes

into our country.

8.0. ASSIGNED TASK/ ACTIVITIES

I was accepted to join Ecobank Tanzania Limited (ETZ) at Head Office Sokoine Branch to do

my field report basically for my Faculty in Conflict Resolution and Peace Buildings was

assigned to work within the branch, welcoming customers, directing them on how to open an

accounts, preparing their ATM Card Machines, organizing the files of our customers ,and

learning on how to handle customers(customer care) and avoiding conflict into the working area.

Through this conflict was resolved peacefully and customers were satisfied with our services.

Also later l was taken to another level of my field at Head Office to Legal Department, whereby l

found very wonderful peoples and taught me lot of things basing to my field was given a tasks

on how to keep files of our customers, registration for company search at Business Registration

and Licensing Authority (BRELA),Tanzania Revenue Authority(TRA),Tanzania

Communications Regulatory Authority (TCRA),Tanzania Investment Centre (TIC) all these


19/29

process was done legally in order to avoid conflict between government and Foreign Direct

Investment (FDI) known as Ecobank Tanzania Limited (ETZ) to operate well without any

reflections. Also within Legal Department l learned on conflict can be resolved within the Bank

and outside the Bank. This was between staff and staff, Employees and Employers, Bank and

Customers. They taught me on how conflict can be resolved using peacefully methods which

includes; Mediation, Negotiations, arbitrations and Reconciliations thank God so much because

l was very aware with my time of learning understood and got a lot of experiences into my field.

9.0. ECOBANK TANZANIA LIMITED AS AN ACTOR IN PEACE BUILDING.

Ecobank Tanzania Limited as one among the best Bank in Tanzania and still running forward

competing with other bank so that can take over and be the best bank into our country, has been

working and offering good services to the different customers and managed to fill the gapewhich was a major problem affecting our country and our economy. The availability of Ecobank

replaced the gape (input the reliable of good services against poverty) which influenced many

people of Tanzania to join this International Bank and to manage reducing this problem into our

societies, Wealth creation requires the commitment to save and one does not necessarily need

large sums of money to start with Ecobank we do both; give you discipline to save and a

chance to realize your dream, Being a Pan African Bank, we have made similar impact in

countries in West, Central and Eastern Africa and would like to do the same in Tanzania.

(James Cantamantu-Koomson 2012) This speech was addressed by the former Managing

Director of Ecobank Tanzania; Mr. James Koomson-Cantamantu on 4th June 2012 launching a

promotion tagged WIN BIG WITH ECOBANK. Through his speech motivated many people,

both Tanzanian and foreigners joined this Bank as a trusted Bank and believed their lives, plans.

And their development soon will be changed and poverty to be eliminated. Therefore through


20/29

this shows that the implementation policy of Ecobank Tanzania is very strong and is uniting all

people to work as a team as the way of building peace within our communities

While also building a World class Pan African Bank, Ecobank is full-services bank providing a

broad range of products and services to governments, financial institutions, multinationals,

international organizations, medium, small and micro businesses and individual. Through this

policy Ecobank has been getting better and better into our country by improving standard of

working together with customers as a teamwork which brought a lot of changes into our

communities. This shows that Ecobank is one of the Peace Building Actor in Tanzania due to

their good performance within our societies.

10.0. CONFLICT RESOLUTION AND PEACE BUILDING WITHIN THE BANK AND

OUTSIDE OF THE BANK.

The Legal Department at Ecobank Tanzania Limited is very special and potential in this field,

because are the main actor in resolving all different conflicts concerned the Bank and also to

customers within our country. They have been facing a lot of challenges in resolving conflict and

doing reconciliation within management, staffs and customers. For example, During September

the cases of loosing the money at Sokoine Branch whereby the money was transferred from

Msimbazi Branch amount of 20,000,000/= got lost which caused some of the staffs within

Sokoine Branch and Msimbazi Branch where arrested by the police and imprisoned so that

investigation to take place to know the source. This issue was taken into Legal Department

whereby Legal(Head of Legal and his Team) decided to take this issue seriously as the main

actor (Mediators) to find the way on how conflict can be resolved. This was a big challenge

resolving issues like this. But they managed to resolve this issue and also reconciliation was


21/29

made whereby staffs of Sokoine Branch and Msimbazi were given freedom and returned to their

working places without any harassment. Therefore Legal Department was responsible for

resolving conflict in peacefully way while also doing reconciliation and and peace building.

While also another challenge faced Legal Department to resolve was about our customer with the

name of Benito Konzo who took the loans to maintain his businesses. The challenge came out

when the Bank realized the issue of forging signature in one of his facility t(Title Deed) taken

without his concerned from his partner. The issue was taken into the Court in order to be

resolved and later Legal Department took position to resolve this issue in peaceful method.

Through their experiences they managed to handle this conflict and they are still working on it in

order to end it. Therefore Legal Department is very important in this foreign institution because

they have mandate to resolve and protect this institution Ecobank Tanzania Limited regarding to

National Law and International Law.

Ecobank Tanzania Limited at Head Office has different Departments and they are the source,

for developing this Bank in Tanzania, includes; Head of Legal, Corporate Banking, Treasury,

Domestic, Credit, Risk, Financial and Human Resource. These departments are very potential

within the Bank because they are responsible for Developing the system and policies of the Bank

with their major goal of improvement. They all work together as like teamwork and their goal is

one. Through these corporations of working together they manage to resolve all conflict within

the Bank basically to all staffs and also to customers. This implicate that Peace Building is

implemented within Ecobank Tanzania Limited.

11.0. MY AREAS OF STUDY.

My areas of studies were concentrated into specific unities includes; Globalization and Regional

integration , Strategic intelligence, Practices of Diplomacy, international Law, Humanitarian

Assistance and Reconciliation and Peace Building came to realize through my field study


22/29

especially to these specific areas Ecobank Tanzania Limited (ETZ) is concerned into all units

of studies.Ecobank Transnational Incorporations (ETI) is developed rapidly in different countries

and being successfully through above areas of my studies.

RECONCILIATION AND PEACE BUILDING.

Ecobank Tanzania Limited has been facing difficulties challenges (conflict) between employee

and employers, Staffs and Customers, and lot relating to this. Through these situations of

conflict, the management team of Ecobank Tanzania Limited managed to control and resolved

all conflict and reconciled all parties involved, resulting to build the broken relationship whereby

forgiveness always much concerned and considered.

GLOBALIZATION AND REGINAL INTERGRATION

Globalization is a process of interaction and integration among the people, companies, and

governments of different nations, a process whereby international trade and investment and aided

by information technology. This process of globalization and regional integration has been

affecting the environment, on culture, on political systems, on economic development and

prosperity and also on human physical well-being in societies around the World. Also

globalization involved the combination of such processes as crossing the border flows of goods,

capital, technologies, information and people, territorial and institutional integration of markets.For example The Ecobank Transnational Incorporation(ETI) or Ecobank Group Companies

managed to open many branches around Africa and beyond Africa and in presence time

Tanzania has been also considered for opening branch of Ecobank which gives opportunity and

advantages of movements to the people of Tanzania,governments,and foreigners to benefits from

this International Institution (FDI)


23/29

Also the benefits includes; increasing of employments within the countries concerned, movement

of workers traveling in different countries for special training with Ecobank Transitional

Incorporations (ETI),social interactions, improvement of infrastructures and communications,

making good relationship with foreigners, increasing the economy of the country, and so many

benefits. For example some of Tanzanian staffs of Ecobank has been given opportunity of

traveling in different countries like Zimbabwe, Ghana, Togo, Kenya, Uganda, for special training

with Ecobank Transitional Incorporation and also given opportunity for foreigners to be accepted

with our government working within Ecobank Tanzania (ETZ) like others from Ghana, Nigeria,

Kenya.Therefore this has been caused by globalization and regional integrations

PRACTICES OF DIPLOMACY.

Practices of Diplomacy is the conduct of international relations through the intercession of

professional diplomats with regard to issues of peace-making ,wars, economics, cultures

environment and human rights. For example Ecobank Transnational Incorporations (ETZ) has

been successfully to be launched into our country Tanzania because of diplomatic policies basing

in trade, economy, culture, peace-making, environment and human right. All these process was

done immediately because of multilateral diplomacy where by all foreigners are protected by the

international law which gives them freedom of movements, working in a hosts country ,making

friendship ,Therefore International Law, international community, International Criminal Court

(ICC) are responsible for any one who violate their rights in a host country (Tanzania).

12.0. TEAM WORK.

Ecobank Transnational Incorporations (ETI) as well as Ecobank Group Company with other

branches of Ecobank in the World are working together as a team work as one, and through this

brought a lot of success for good performances more than other Banks. This is because Ecobank


24/29

Transnational Incorporation (ETI) is conducting regional and international and international

advocacy, and working with government including electoral commissions, national human rights

institutions, parliaments and local governments and local government structures as well as with

non-state actors like civil society organizations.

13.0. COMMUNICATION

Ecobank operates as One Bank with a common brand and also common standards, policies and

processes, which mean our customers, get consistent and reliable services across its network of

all branches and offices. Also Ecobank has data centers based in Accra, Lagos and Lome that

provide a common technology platform. This includes a regional switch connecting all affiliates

and supporting the groups one bank brand. The group also operates its own fully integrated

telecommunications network across the World.

14.0. CONFIDENTIALITY.

We remain committed to a flexible strategy, which utilizes both organic and inorganic means of

growth, with the ultimate aim of being top three in each of our markets. We believe that this

approach allows us to react to a market that continues to grow. This was the speech addressed

by Chief Executive Officer (CEO) of Ecobank Mr. Arnold Ekpe.Through his speech brought a

big changes in Africa whereby many branches were opened and today Ecobank is into our

country Tanzania and expecting to be the best bank in some few times to come in Tanzania.

15.0. KNOWLEDGE AND ABILITY

Ecobank believes that its success depends for the most part on its ability to maintain a diverse,

resourceful and dynamic workforce to serve its customers in all branches around the World.

Ecobank Transnational Incorporations commenced operations with its first subsidiary in Togo,

since March-1988 and today Ecobank is moving forward to cater in every country in the world

while also today is the best bank to have many branches in Africa. Therefore Tanzania we


25/29

believe that through Ecobank, the government, societies and non-government organizations will

gain a lot of benefits.

16.0. TOLERANCE

Ecobank Transnational Corporations (ETI) has been never given up, even faced a lot of

challenges in developing this institution, but they focused forward with their principles and

policies and managed unto today. Through their policies and principles attracted the former

President of South Africa into his speech addressed It always seems impossible until it is done

Today, Ecobank is recognized as a major financial institution across the continent but when the

concept of a privately-owned independent African institution was first mooted in the 1980s, the

idea was considered almost crazy but now they are moving faster more than any other banks.

17.0. CHALLENGES ENCOUNTERED ADMINISTRATION

Ecobank Tanzania Limited achieved a lot of success into our country and still is moving forward

to expand more branches in different regions. Also some of the challenges encounteredadministrations includes; parking systems for all staffs of Ecobank to all branches, demanding

for increasing salaries for all staffs, lack of enough security which caused some of the money to

get lost which was transferred from Msimbazi Branch to Sokoine Branch and also the theft of

one personal computer to the one staff within the Bank, while also conflict from customers and

the management of the Bank due to the delay of receiving their loans.These challenges has been

received with the management concerned and the resolutions was founded and resolved

peacefully within the Bank and some of them are still in progressing to be implemented as soon

as possible.

18.0. ABSENCE OF SUPERVISOR FROM THE UNIVERSITY.

Kampala International University at Dar es Salaam Campus was successfully for their courages

and honors for admitting their student for field work in different organizations. This was very


26/29

good ideas for all students to gain or achieve a lot of experiences of working in different sectors

way of creating national, international relationships and building characters to the organizations.

This was also successfully. Therefore the management of Kampala International University at

Dar es Salaam Campus failed to send their Lecturers into the field areas for their final approval.

This brought a big challenge to the students concerned in the field because of missing some of

the potential directions from them, but also Students didnt give up of lacking supervisions from

the campus. Through this situation caused me to referring President of United States (USA)

Abraham Lincoln who said into his speech; Always bear in mind that your own

resolution to succeed is more important than any other. The speech

encouraged and God Almighty helped me a lot and managed to do it

successfully.

19.0.RECOMMENDATION

The Ecobank Tanzania Limited is very organized Bank. I thank EcobankTransnational Incorporations (ETI) for their acceptance and

considering/recognition as Tanzania to be one of the member of

Ecobank.There is a lot of benefits for Ecobank to develop and to be the best

Bank of Tanzania if they implement their policies positively without race,

religions,or discriminations and respect of human right. This will bring

Ecobank to be the best Bank in Tanzania like the way is the best in West

Africa.

Also introduction of Ecobank Foundation in Tanzania and involving in building

peace by improving food security and empowering womens within our

country and across the border like the way it is in West and Centre Africa.

Ecobank has been playing big role involving in peace in West Africa and we


27/29

expect the same policies to be adopted and implemented within our country

because most womens and childrens (orphans and widows) are the most

affected with poverty. Childrens are most scattered and moving around the

cities (street children) like Dar es Salaam, Arusha, Mwanza, Dodoma,

Mtwara,Mbeya, and so many places. This brought big challenges into our

country and is affecting our societies.

Iam kindly requesting the Ecobank Tanzania Limited to think and consider

these situations into our country because it is too embarrassing into the

societies and government. I believe for the presence of Ecobank Tanzania

will bring a lot of changes within our societies as like the way is doing in

Uganda (Uganda foundation) and other countries.

The structure of Ecobank is very excellence, keep it up really appreciates for

their system, and the way they work together as a team. The Management is

very organized and through all these process, it shows that Ecobank with

their solidarity will bring a lot of changes into our country Tanzania.

Legal Department is very organized and is responsible of resolving conflict

whatever it occur within the Bank and outside of the Bank. This Bank is an

international Bank and Department is very busy with a lot of works, and the

Bank is depending from them of resolving conflicts. Therefore l request

kindly, if the management could consider adding department for Peace

Building and Reconciliation to help Legal Department. Through this will helpto bring more developments for our Bank because all customers will be

benefit a lot with our services which will help them not to withdraw their

contract with the bank.

20.0.CONCLUSSION.


28/29

Ecobank Transnational Incorporations (ETI) is the Group of Companies

originated from West African Countries. It has achieved a lot of success and

development and giving out aids to the affected societies in African countries

(Humanitarian assistant).All these process was done under International Law,

International Relations, Practices of Diplomacy, Reconciliations and Peace

Building, Strategic Intelligent, Globalization and Regional Integrations,

Gender and Peace Building, International Organizations, and so many which

are relating into the societies in African Countries. Therefore today Ecobank

is growing faster by expanding more branches in African countries and

outsides of Africa which gives and promote more opportunities of

employment to different nations and different people, resulting to the

increasing of the economies of countries and today Ecobank is the leading

pan-African Bank, present in more than 30 countries in Africa than any other

bank in the World and is still moving forward to expand more branches

aiming to give more reliable and good services.

REFERENCES.

1. ANOLD EKPE (2012) ECOBANK; MAKING IT IN AFRICA, AND WHY SIZE

MATTERS, FRIDAY 04; MAY; 2012:12:31, CAPE TOWN, SOUTH AFRICA.


29/29

2. ABDULAI SESAY (2012) OSIWA FORMS PART OF THE GLOBAL OPEN

SOCIETY FOUNDATIONS NETWORK, MURRAY TOWN, FREE TOWN,

SIERS LEONE.

3. Ekow Quandzie (2012) Ecobank Named as African Bank of the Year, June;

05.17:17 Pm, Ghana Business News (GBN).

4. African Business (2003) Ecobank a Unique Achievement in Africa, October, issue

291, p.46.

looking for sponsor

Documents