london connect april 2012 martyn christian - day 1 introduction final
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Presenter NamePresenter Title
Please Silence Your Mobile Phones
Martyn ChristianChief Marketing Officer
A World of Opportunity
Slide 2 | Transform 2012 - BPM Market Overview
Welcome to London!
Institution of Civil Engineers
BPM’s OpportunityTime to Change How Business Works
Velocity of business
globalization, outsourcing,
innovation networks, failure
of traditional compliance
Consumer technology
Web 2.0, RFID, SOA, mobility,
unified communications
Geopolitical & economic issues
financial volatility, immigration, commodity shortages, terrorism, sustainability
Changing workforce
aging workers, skills shortages, next generation workers, telecommuting, job sharing
Source: Craig LeClair, Forrester Research
• Business Management Research: Porter, Rummler, Drucker, Kaplan-Norton
• Quality/Six Sigma/Lean: Toyota Production Systems, Juran, Demming
• Information Technology: Hammer, BPR, OMG, UML, BPMN
BPM Market Evolution
Derived from: BPTrends Associates, 2011
Business Management Theory
Work Simplification & Quality Control
Information Technology & BPM Suites
Speakers
Reynolds C. Bish, CEO, KofaxKofax Corporate Update & Vision
Martyn Christian, CMO, KofaxAnthony Macciola, CTO, KofaxCapture Enabled BPM – our Exciting Future
Padraig Canavan, SVP BPM, KofaxWhen is Capture Enabled BPM is Right for Your Business?
Anthony Murphy, Owner, Lithe ITThe Criminal Injuries Compensation Authority Case Study
Speakers continued
Live Q&A Expert PanelDerek Mires - Principal Analyst, Forrester ResearchAnthony Macciola - CTO, KofaxJohn Newton - CTO & Co Founder, Alfresco SoftwareAnthony Murphy - Owner, Lithe ITMartyn Christian - CMO, Kofax
Interactive Speedshops aka “Wisdom of the Crowds”
Software Solutions A Vibrant BPM Market
Metastorm (BPA & BPMS) & Global360 (BPM)
BEA(App. Dev. & BPMS)
Chordiant (CRM)Savvion (BPMS), Corticon (Rules)
IDS (BPA)
webMethods (App. Dev & BPM)
Lombardi (BPM),. iLog (Rules)
TeleLogic (BP & App, Dev. Software)
FileNet (DocMgt/Workflow)
Nimbus (Process Documentation)
Singularity (BPM & Dynamic Case Management)
First BPM acquisition to target capturing and processing information
together
What’s on the CIO’s Mind?
9 Gartner, The 2010 Gartner Scenario: The Current State and Future Directions of the IT Industry, June 14, 2010
Kofax Value Proposition
DecideUnderstand
Dec
ide
Und
erst
and
Paper
Fax
SMS
XML
Office
BPM
ECM/RM Database
SharePoint
Portal ERP/LOB/CRM
Social
2010 2015
$2.2 bn
$3.9 bn
$2.1 bn
$3.7 bn
Capture BPM
Capture + BPM = Strong, Growing Market
Gartner (April 2011), Forrester (January 2011) and Harvey Spencer Associates (October 2011)
$4.3 bn
$7.6 bn
Kofax• # 1 leading position in capture • 21% share of the enterprise
segments (67% of the total market)
Singularity• “Visionary” in Gartner’s Magic
Quadrant for BPMS • “Leader” in Forrester’s Wave
for Dynamic Case Management
CAGR of 12%
Series1
0% 5% 10% 15% 20% 25% 30%
How would you quantify your aspirations for your capture system? (N=222, capturing to process)
None — we’re capturing the exact amount/type of documents we want
Some — we’d like to capture a couple (1 or 2) more document types to our
business processes
More — we’d like to capture many more (3 or more) document types to our
business processes
Much more — we’d like to expand our capture system to initiate additional
business processes
Significant — we’d like to expand our use of our capture system to other
business lines or divisions
Massive — we’d like to standardize on our capture system to capture every
document coming into our enterprise
The Next WaveDemand for Capture Enabled BPM
Source: “Capturing Data to Multiple Business Processes – what’s holding you back?”, AIIM 2011
Where Customers are Investing?
Which of the following types of add-on package or system are you using / planning to use with your SharePoint implementation?
AIIM: Using SharePoint for ECM June, 2011
Only Kofax delivers all this for SharePoint!
AIIM - Process Revolution Research
Consumers Want Business on Their Terms
PRESS RELEASE
Survey of 2000+ adults in UK March 27-29th 2012
35% switched retailers, insurers or banks following poor customer service
37% of 25-34 year olds prefer to communicate by mobile device vs. face-to-face
CustomerEngagement
Solutions
Deliver
informationManage
information flow Application Approval Provisioning
Service Closure
Mobile Capture
For information, contact:
Martyn ChristianCMO, Kofax+1 949 783 [email protected]
@martynchristian
Thank You
Derek Miers
Principal AnalystForrester Research
Internationally recognised expert in:• Business process management &
organisational transformation• Expert in methods, approaches,
frameworks, tools, techniques, and technologies of business process management
• Focus on business process improvement; business transformation and organizational change.
• Special emphasis on an outcome-based, customer-focused approach
• Former Chair of BPMI.org