London and South East Burns Services Review

Patient Stakeholder Event

15th January 2011

The Olympic Lodge Hotel, Aylesbury

Programme10:00 – 10:30 Registration and refreshments10:30 – 11:00 Introduction – Why are we here?

11:00 – 11:45 Discussion session 1 – How can services be improved?11:45 – 12:05 Feedback from tables

12:05 – 12:45 Lunch

12:45 – 13:00 Introduction to Patient Outcome Measures13:00 – 13:45 Discussion session 2 – Patient Outcome Measures13:45 – 14:05 Feedback from tables

14:05 – 14:20 General feedback

13:45 – 14:00 Closing remarks

Introduction• Welcome to the second Burns Patient Stakeholder Event

• The purpose of today’s event is:

o To introduce the project and what we are doing

o Obtain your views on current services

o Provide you with the opportunity to suggest how services can be improved

London and South East Burns Services Review

• The review is led by the London Specialised Commissioning Group in conjunction with CSL on behalf of the 3 other specialised commissioning groups across the south east.

• These groups are responsible for commissioning specialised services within a regional area, e.g. London and South East of England.

What does commissioning mean?Commissioning is the process of assessing which services areneeded, how they should be delivered and where they are needed most.

What is a specialised service?Specialised services are services that treat highly complex and severe injuries and diseases. As these conditions don’t affect large numbers of patients, they are provided in fewer centres. This ensures patients receive the best quality care.

Scope

The review covers the following regions:

• East of England; • South Central;• South East Coast and;• London.

Specialised burns services across England operate in networks.Services in London and the South East are part of the London andSouth East Burns Network (LSEBN)

Why are we doing this?To determine how specialised burn services can deliver:

• The best quality of care • The best place for treatment• The best facilities to receive this treatment

The project is producing a Case for Change. This will be a published document, available to the public, which will: • Provide a picture of current services;• Compare services to best practice; and national standards;• Identify where services need to improve;• Identify what patients want from their service;• Make recommendations as to how this can be achieved.

Why are we here? Patients hold the key to helping the NHS improve services

Your input will help shape proposals for the future of burn care

across London and the South East

Your experience Your experience is important –

We want to know what went well and how it could be improved

What happens next?Public and patient input is of huge importance to this review.

This is how your views and comments will feed into the

recommendations made by this review :

The Project Team

Patient & Public

input

Clinical Panel

The Burns Steering Group

Group work• 2 x 45 minute discussion sessions

• There will be a facilitator on each table

• There will be the opportunity to comment / feedback at the end of the sessions

• Facilitators will feedback at the end of each session to the entire group

Ground rules

• Only one person speak at a time

• Listen to and respect the opinions of others – everyone will have the opportunity to speak

• If you need to leave the room at any time, for any reason, please feel free to do so

• As discussions may deal with very sensitive issues, if you need to leave the room or need any assistance please let your facilitator know

• The facilitator is there to help and to ensure we capture all feedback

Discussion session 1How can services be improved?The aim of this session is to capture feedback on current services,and we would like you to consider the following:

• What are the good aspects of current services?

• How could services be improved?

FeedbackWe would now like to invite facilitators and / or attendees from eachtable to feed back key points from each group

London and South East Burns Services Review

Patient Stakeholder Event

15th January 2011

The Olympic Lodge Hotel, Aylesbury

Introducing Patient Outcome Measures

An Outcome Measure is the term used by the NHS to measure thesuccess or effectiveness of a service or treatment

They are used to:• Identify which services need to be improved;• How services can be improved; and• Why they need improvement.

What does the NHS mean by the phrase ‘outcome measure’?

What’s it got to do with me?

Outcome measures used to be just about assessing the success oftreatment or an operation from a medical perspective.

The NHS has begun developing ways of assessing the success oftreatments and experience of services from the perspective of thepatient:

Patient Outcomes – effectiveness of the treatment

Patient Experience – assessment of the experience

Discussion session 2Patient Outcome MeasuresThe aim of this session is get your input into the development ofpatient outcome measures for specialised burns services.

In this session, we would like you to consider:

What you would like to see measured

FeedbackWe would now like to invite facilitators and / or attendees from eachtable to feed back key points from each group

Feedback

There are contact forms available for your completion so we can keepthis helpful dialogue going

Thank youOn behalf of the project team, for attending today’s event

We would will keep you updated on progress of the project and details

of future events

Questions, comments or to find out more:

Burns@csl.nhs.uk or call us on 020 7685 6945