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Implementing National WOPsLesson-learned from
Indonesia’s experience
INDONESIAN WATER SUPPLY ASSOCIATION (PERPAMSI)
DWIKE RIANTARA
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PERPAMSI (Indonesian water supply association)
was established in 1972 Members: 421 water utilities Water utilities owned by local governments are
automatically being members of PERPAMSI Private water companies have to register for
their memberships in PERPAMSI has 29 local representatives cover 33 provinces playing its role in facilitating partnership to
benefit members
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26.44%gap
88%
9%
4%
421 Indonesian Water UtilitiesNumber of Connections< 30,000 30,000 - 100,000 > 100,000
Indonesian water sector
MDGs achievementPipe network coverage in urban areas (%)
2011 2015 2025
41.88
68.32
90.13
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48% Well-performed
52% Non-performed
Performance evaluation of Indonesian Water utilities (2012)
Critical issue: to improve performances in all aspects
The idea: Well-performed utilities are requested to share their best practices to non-performed utilities
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WOP initiative
Develop international and national WOPs: International WOP in collaboration with Waterlinks, ADB, etc.
National WOP (between Indonesian water utilities) facilitated by PERPAMSI itself
International partnerships often come up with some weaknesses: different language, culture, inapplicable knowledge and technology
Develop an Indonesian way of WOP: employing local values, solidarity, self-finance to start
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22 WOPs in the last 3 years
NO MENTOR MENTEES BEST PRACTICES
1 PDAM Surabaya PDAM SoloPDAM MagetanPDAM WonosoboPDAM Kab. Semarang
NRW
2 PT Adhya Tirta Batam PDAM PekanbaruPDAM Cianjur
NRW
3 PDAM Palembang PDAM JambiPDAM Gunungkidul
NRW
4 PDAM Banjarmasin PDAM Kutai Timur NRW
5 PDAM Denpasar PDAM Jayapura Water treatment
10 WOPs in 2011 - 2012
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NO MENTOR MENTEES BEST PRACTICES
1 PDAM Surabaya PDAM Purworejo NRW and SOPEnergy saving
2 PT Adhya Tirta Batam PDAM BinjaiPDAM Tanah Datar
NRW and SOP
3 PDAM Palembang PDAM SijunjungPDAM Belitung Timur
NRW
4 PDAM Banjarmasin PDAM Kotawaringin Barat NRW
5 PDAM Denpasar PDAM Bangli Financial ReportPump maintenance
6 PDAM Kab Bandung PDAM KerinciPDAM Kepri
NRW and Billing System development
7 PDAM Tirtanadi PDAM SimalungunPDAM Bengkalis
NRW and SOP
8 PDAM Badung PDAM Karangasem Financial Report
12 WOPs in 2013 - 2014
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Solidarity Partnership
Water utilities do not compete each other History of togethernes and chemistry to partner Provoke the willingness, sincerity, and solidarity of
the well-run utilities to be mentors Different situation, different type of partnership:
1. mentor-mentee
2. mentor-mentor
3. expert group-mentees Identification/diagnostic stage is critical
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Best practice transfer
Pilot project, exchange visit, on the job training Ice breaking: culinary picnic, social media (Facebook) Mentors run-up and sharing between mentors
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Impact and sustainability
When starting partnership, the goal and target are set based on mutual agreement:- Target of pilot project
- Target of learning The obligation to submit monthly report to PERPAMSI during the program.
Setting up KPIs of partnerships for internal evaluation and continuous improvement
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Both partners encouraged to continue their solidarity partnership after the program, focusing on the same or other best practices.
Impact and sustainability
Past recipients encouraged to be mentors e.g. assigned to share their knowledge with neighbouring water utilities
To create centers of excellence in regions
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Challenges
Improvement and capacity building for mentors and fasilitators
Need of supporting partners to enhance and expand the WOP program in the future
Sustaining the changes/reforms made.
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What we can share with P-WON
Tools of facilitation process Program guideline Spirit of brotherhood and solidarity
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