logo - asean customs knowledge-based servicekbscustoms.asean.org/wp-content/uploads/2019/12/5... ·...
TRANSCRIPT
![Page 1: LOGO - ASEAN Customs Knowledge-Based Servicekbscustoms.asean.org/wp-content/uploads/2019/12/5... · 360o Questionnaire Interview LEVEL 4 RESULT Verfying post-training metrics (quality,](https://reader035.vdocuments.us/reader035/viewer/2022071004/5fc133fad36c3e741426ea4c/html5/thumbnails/1.jpg)
LOGO
JAKARTA, 29 – 30 NOVEMBER 2018
![Page 2: LOGO - ASEAN Customs Knowledge-Based Servicekbscustoms.asean.org/wp-content/uploads/2019/12/5... · 360o Questionnaire Interview LEVEL 4 RESULT Verfying post-training metrics (quality,](https://reader035.vdocuments.us/reader035/viewer/2022071004/5fc133fad36c3e741426ea4c/html5/thumbnails/2.jpg)
Indonesian Customs and Excise Training Centre
an institution designed to develop, plan
and conduct training programs in the
field of Customs and Excise
ABOUT US
![Page 3: LOGO - ASEAN Customs Knowledge-Based Servicekbscustoms.asean.org/wp-content/uploads/2019/12/5... · 360o Questionnaire Interview LEVEL 4 RESULT Verfying post-training metrics (quality,](https://reader035.vdocuments.us/reader035/viewer/2022071004/5fc133fad36c3e741426ea4c/html5/thumbnails/3.jpg)
MAIN FUNCTIONS
Reviewing customs and excise learning programs
Planning, arranging and developing learning programs
Arranging and developing curriculum
Preparing and developing competencies of Widyaiswara (instructors)
Conduct learning programs
Reporting and evaluating learning performance
![Page 4: LOGO - ASEAN Customs Knowledge-Based Servicekbscustoms.asean.org/wp-content/uploads/2019/12/5... · 360o Questionnaire Interview LEVEL 4 RESULT Verfying post-training metrics (quality,](https://reader035.vdocuments.us/reader035/viewer/2022071004/5fc133fad36c3e741426ea4c/html5/thumbnails/4.jpg)
INDONESIAN CUSTOMS AND EXCISE TRAINING CENTRE
STRUCTURE
DIVISION OF INTERNAL AFFAIRS
INSTRUCTOR
DIVISION OF LEARNING
PLAN AND DEVELOPMENT
Subdivision of
Personnel
Administration and
Public Relations
Subdivision Internal
Affairs and Assets
Management
Subdivision of Budget
Planning
DIRECTOR
DIVISION OF EVALUATION AND
REPORTINGDIVISION OF LEARNING
DELIVERY
Subdivision of
Learning Delivery I
Subdivision of
Learning Delivery II
Subdivision of Learning
Evaluation
Subdivision of Learning Result
processing
Subdivision of Information and
Reporting
Subdivision of
Program
Subdivision of
Curriculum
Subdivision of
Instructor’s
Administration
![Page 5: LOGO - ASEAN Customs Knowledge-Based Servicekbscustoms.asean.org/wp-content/uploads/2019/12/5... · 360o Questionnaire Interview LEVEL 4 RESULT Verfying post-training metrics (quality,](https://reader035.vdocuments.us/reader035/viewer/2022071004/5fc133fad36c3e741426ea4c/html5/thumbnails/5.jpg)
63
22
Employee ProfileBy Gender
Male Female
16
1653
Employee ProfileBy Position
Structural Instructor Staff
HUMAN RESOURCES PROFILE
Period of November 2018
![Page 6: LOGO - ASEAN Customs Knowledge-Based Servicekbscustoms.asean.org/wp-content/uploads/2019/12/5... · 360o Questionnaire Interview LEVEL 4 RESULT Verfying post-training metrics (quality,](https://reader035.vdocuments.us/reader035/viewer/2022071004/5fc133fad36c3e741426ea4c/html5/thumbnails/6.jpg)
FACILITIES
19Classroom
1Multipurpose HallFor 120 people capacity
3Mini AuditoriumFor 80 people capacity
1Mini Office
2
Computer LaboratoryEach capacity for 30 people
1
Library
4Dormitory
For 200 people
Capacity
1Dining room,
Fitness, billiyard,
karaoke
![Page 7: LOGO - ASEAN Customs Knowledge-Based Servicekbscustoms.asean.org/wp-content/uploads/2019/12/5... · 360o Questionnaire Interview LEVEL 4 RESULT Verfying post-training metrics (quality,](https://reader035.vdocuments.us/reader035/viewer/2022071004/5fc133fad36c3e741426ea4c/html5/thumbnails/7.jpg)
Learning Need Analysis
Schedule Arrangement
Term of Reference
CurriculumIs it a new Program?
Yes
No
Material Instructors
Program Validation
Valid No
Delivery Preparation (facilities, infrastructure, instructors)
LearningActivities
Examination?
Yes
No
Question Preparation Question Validation
Exam Preparation & Execution
Training Evaluation
Graduation Process
Certificate Issuance
Post LearningEvaluation
Recommendations for Development of Learning Programs
Yes
All DGs
Our Business Process
LNA
Learning Impact Measurement
Deliver and Deployment
Acquiring Learning Solutions
![Page 8: LOGO - ASEAN Customs Knowledge-Based Servicekbscustoms.asean.org/wp-content/uploads/2019/12/5... · 360o Questionnaire Interview LEVEL 4 RESULT Verfying post-training metrics (quality,](https://reader035.vdocuments.us/reader035/viewer/2022071004/5fc133fad36c3e741426ea4c/html5/thumbnails/8.jpg)
Acquiring
Learning
Solutions
Deliver &
Deployment
Learning
Impact
Measurement
Learning
Needs
Diagnosis
“The Learning Value Chain
8
Process to analyze, design, create, develop, and run learning solutions as needed in LearningNeeds Analysis We call it as ISD – Instructional System Design
![Page 9: LOGO - ASEAN Customs Knowledge-Based Servicekbscustoms.asean.org/wp-content/uploads/2019/12/5... · 360o Questionnaire Interview LEVEL 4 RESULT Verfying post-training metrics (quality,](https://reader035.vdocuments.us/reader035/viewer/2022071004/5fc133fad36c3e741426ea4c/html5/thumbnails/9.jpg)
What is
Instructional System Design
A set of learning plans and arrangements that contain goals, objectives,description, syllabus subject, and learning methods
![Page 10: LOGO - ASEAN Customs Knowledge-Based Servicekbscustoms.asean.org/wp-content/uploads/2019/12/5... · 360o Questionnaire Interview LEVEL 4 RESULT Verfying post-training metrics (quality,](https://reader035.vdocuments.us/reader035/viewer/2022071004/5fc133fad36c3e741426ea4c/html5/thumbnails/10.jpg)
Purpose and Objective
Instructional System Design
![Page 11: LOGO - ASEAN Customs Knowledge-Based Servicekbscustoms.asean.org/wp-content/uploads/2019/12/5... · 360o Questionnaire Interview LEVEL 4 RESULT Verfying post-training metrics (quality,](https://reader035.vdocuments.us/reader035/viewer/2022071004/5fc133fad36c3e741426ea4c/html5/thumbnails/11.jpg)
Component
Instructional System Design
![Page 12: LOGO - ASEAN Customs Knowledge-Based Servicekbscustoms.asean.org/wp-content/uploads/2019/12/5... · 360o Questionnaire Interview LEVEL 4 RESULT Verfying post-training metrics (quality,](https://reader035.vdocuments.us/reader035/viewer/2022071004/5fc133fad36c3e741426ea4c/html5/thumbnails/12.jpg)
What is?
Validation of Learning Program
An activity carried out to ensurethat a learning program is preparedappropriately and carefully to answerthe human resource development needsof the organization
![Page 13: LOGO - ASEAN Customs Knowledge-Based Servicekbscustoms.asean.org/wp-content/uploads/2019/12/5... · 360o Questionnaire Interview LEVEL 4 RESULT Verfying post-training metrics (quality,](https://reader035.vdocuments.us/reader035/viewer/2022071004/5fc133fad36c3e741426ea4c/html5/thumbnails/13.jpg)
Component and Indicators
Validation of Learning Program
Component
Indicator Suitability of:- Basic competencies with competency standard- Learning Indicator with basic competencies
- Suitability of Learning method with basic competencies- Proportion between theory and practice
- Suitability of Learning media with learning method
Existing or not:- Evaluation of learning- Question Script Framework
Existing or not:- Training participant requirement
- Suitability of Teaching experience from instructor
![Page 14: LOGO - ASEAN Customs Knowledge-Based Servicekbscustoms.asean.org/wp-content/uploads/2019/12/5... · 360o Questionnaire Interview LEVEL 4 RESULT Verfying post-training metrics (quality,](https://reader035.vdocuments.us/reader035/viewer/2022071004/5fc133fad36c3e741426ea4c/html5/thumbnails/14.jpg)
Facilitator Training Instructor
Internal • Widyaiswara/Instructor
External• Technical Unit
• Practitioner
Instructor Recommendation
![Page 15: LOGO - ASEAN Customs Knowledge-Based Servicekbscustoms.asean.org/wp-content/uploads/2019/12/5... · 360o Questionnaire Interview LEVEL 4 RESULT Verfying post-training metrics (quality,](https://reader035.vdocuments.us/reader035/viewer/2022071004/5fc133fad36c3e741426ea4c/html5/thumbnails/15.jpg)
Acquiring
Learning
Solutions
Deliver &
Deployment
Learning
Impact
Measurement
Learning
Needs
Diagnosis
“The Learning Value Chain
15
Process to transfer all learning materials to learning participants, and to make sure that they apply what is learned to their
workplace (Facilitating Skills)
![Page 16: LOGO - ASEAN Customs Knowledge-Based Servicekbscustoms.asean.org/wp-content/uploads/2019/12/5... · 360o Questionnaire Interview LEVEL 4 RESULT Verfying post-training metrics (quality,](https://reader035.vdocuments.us/reader035/viewer/2022071004/5fc133fad36c3e741426ea4c/html5/thumbnails/16.jpg)
Preparation of Learning Delivery
Input
• Learning Calendar
• Program
• Materials
• Instructor’s Recommendation
Process
• Meeting between Training Center with DG’s representatives
Output
• Schedule of Learning
November 30, 2018 16
![Page 17: LOGO - ASEAN Customs Knowledge-Based Servicekbscustoms.asean.org/wp-content/uploads/2019/12/5... · 360o Questionnaire Interview LEVEL 4 RESULT Verfying post-training metrics (quality,](https://reader035.vdocuments.us/reader035/viewer/2022071004/5fc133fad36c3e741426ea4c/html5/thumbnails/17.jpg)
Learning Delivery
Input
• Learning Calendar
• Program
• Materials
• Appointed Instructor
• Participant
• Infrastructure
Process
• Classical
• Blended
• E-learning
Output
• Completion of Learning Programs
November 30, 2018 17
Synchronous
Asynchronous
![Page 18: LOGO - ASEAN Customs Knowledge-Based Servicekbscustoms.asean.org/wp-content/uploads/2019/12/5... · 360o Questionnaire Interview LEVEL 4 RESULT Verfying post-training metrics (quality,](https://reader035.vdocuments.us/reader035/viewer/2022071004/5fc133fad36c3e741426ea4c/html5/thumbnails/18.jpg)
Acquiring
Learning
Solutions
Deliver &
Deployment
Learning
Impact
Measurement
Learning
Needs
Diagnosis
“The Learning Value Chain
18
Process to monitor, asses, evaluate, and make improvements to the process, output, and
outcome for learning solution to ensure an increase in organization performance
![Page 19: LOGO - ASEAN Customs Knowledge-Based Servicekbscustoms.asean.org/wp-content/uploads/2019/12/5... · 360o Questionnaire Interview LEVEL 4 RESULT Verfying post-training metrics (quality,](https://reader035.vdocuments.us/reader035/viewer/2022071004/5fc133fad36c3e741426ea4c/html5/thumbnails/19.jpg)
Gives higher impact to organizational target
![Page 20: LOGO - ASEAN Customs Knowledge-Based Servicekbscustoms.asean.org/wp-content/uploads/2019/12/5... · 360o Questionnaire Interview LEVEL 4 RESULT Verfying post-training metrics (quality,](https://reader035.vdocuments.us/reader035/viewer/2022071004/5fc133fad36c3e741426ea4c/html5/thumbnails/20.jpg)
4 LEVEL LEARNING MEASUREMENT BY KIRKPATRICK
Leve
l 1 –
Rea
ctio
nMeasure participants’ satisfaction/ reaction
Leve
l 2 –
Lea
rnin
g
Measurement in the increase of knowledge or intellectual capability of trainees
Leve
l 3 –
Beh
avi
or
Extent measurement to which the trainees apllied the learning and changed their behaviour
Leve
l 4 –
Res
ult
s
Measurement in the increase of trainees/ organization performances occur as a result of the training and the support and accountability package
![Page 21: LOGO - ASEAN Customs Knowledge-Based Servicekbscustoms.asean.org/wp-content/uploads/2019/12/5... · 360o Questionnaire Interview LEVEL 4 RESULT Verfying post-training metrics (quality,](https://reader035.vdocuments.us/reader035/viewer/2022071004/5fc133fad36c3e741426ea4c/html5/thumbnails/21.jpg)
REACTION EVALUATIONLEVEL 1-REACTION
Training recomendation is given by usingImpotance Performance Analysis (IPA) in orderto give quick response to the traineescomplaints.
Trainees satisfaction is measured by questionnare. The questions on thethe questionnare includes::- 6 questions about training delivery- 2 questions about the facilitator- A question about trainees opinion before joining training- A question about trainees opinion after joining training
![Page 22: LOGO - ASEAN Customs Knowledge-Based Servicekbscustoms.asean.org/wp-content/uploads/2019/12/5... · 360o Questionnaire Interview LEVEL 4 RESULT Verfying post-training metrics (quality,](https://reader035.vdocuments.us/reader035/viewer/2022071004/5fc133fad36c3e741426ea4c/html5/thumbnails/22.jpg)
TRAININGNON
TRAINING
AFTER
PASS / FAIL
SEMINAR
REFRESHMENT TRAINING
COURSE
ETCTHEORITICAL EXAM
PRACTICAL EXAM
ACTION LEARNING
LEARNING EVALUATIONLEVEL 2-LEARNING
CLASSICAL LEARNING
![Page 23: LOGO - ASEAN Customs Knowledge-Based Servicekbscustoms.asean.org/wp-content/uploads/2019/12/5... · 360o Questionnaire Interview LEVEL 4 RESULT Verfying post-training metrics (quality,](https://reader035.vdocuments.us/reader035/viewer/2022071004/5fc133fad36c3e741426ea4c/html5/thumbnails/23.jpg)
POST TRAINING
EVALUATION
LEVEL 3 BEHAVIOUR
360o Questionnaire Interview
LEVEL 4 RESULT
Verfying post-training metrics (quality,
output) againts pre training metrics
Interview
![Page 24: LOGO - ASEAN Customs Knowledge-Based Servicekbscustoms.asean.org/wp-content/uploads/2019/12/5... · 360o Questionnaire Interview LEVEL 4 RESULT Verfying post-training metrics (quality,](https://reader035.vdocuments.us/reader035/viewer/2022071004/5fc133fad36c3e741426ea4c/html5/thumbnails/24.jpg)
profileOf
Customs and Excise
Training Center
![Page 25: LOGO - ASEAN Customs Knowledge-Based Servicekbscustoms.asean.org/wp-content/uploads/2019/12/5... · 360o Questionnaire Interview LEVEL 4 RESULT Verfying post-training metrics (quality,](https://reader035.vdocuments.us/reader035/viewer/2022071004/5fc133fad36c3e741426ea4c/html5/thumbnails/25.jpg)
TRAINING PROGRAM
40
4
24
TRAINING PROGRAMBy CATEGORY
TECHNICAL TRAININGS
FUNCTIONAL TRAININGS
WORKSHOP
68SERVICE
REVENUE
CONTROL
![Page 26: LOGO - ASEAN Customs Knowledge-Based Servicekbscustoms.asean.org/wp-content/uploads/2019/12/5... · 360o Questionnaire Interview LEVEL 4 RESULT Verfying post-training metrics (quality,](https://reader035.vdocuments.us/reader035/viewer/2022071004/5fc133fad36c3e741426ea4c/html5/thumbnails/26.jpg)
BASIC MILITARY TRAINING
• Training materials include but not only limited to:• Shooting practice• Disassemble and reassemble• Maintenance weapon• Survival and martials arts
• Five weeks long• Trainer are from Army Special Forces
MANDATORY TRAININGS
TECHNICAL TRAINING
![Page 27: LOGO - ASEAN Customs Knowledge-Based Servicekbscustoms.asean.org/wp-content/uploads/2019/12/5... · 360o Questionnaire Interview LEVEL 4 RESULT Verfying post-training metrics (quality,](https://reader035.vdocuments.us/reader035/viewer/2022071004/5fc133fad36c3e741426ea4c/html5/thumbnails/27.jpg)
TECHNICAL TRAININGMANDATORY TRAININGS
BASIC TRAINING ON CUSTOMS ADMINISTRATION
• Business process on customs and excise administration• Goods classification based on Harmonized System• Basic Customs Auditing• Basic Tax Regulations• For new employees• 40 days (8 days field training)
![Page 28: LOGO - ASEAN Customs Knowledge-Based Servicekbscustoms.asean.org/wp-content/uploads/2019/12/5... · 360o Questionnaire Interview LEVEL 4 RESULT Verfying post-training metrics (quality,](https://reader035.vdocuments.us/reader035/viewer/2022071004/5fc133fad36c3e741426ea4c/html5/thumbnails/28.jpg)
FUNCTIONALTRAININGS
TRAINING ON SERVICE
DOCUMENT ANALYST TRAINING
• System and procedures on importation• Analyzing customs valuation document• Analyzing goods classifications based on HS• Analyzing FTA document
![Page 29: LOGO - ASEAN Customs Knowledge-Based Servicekbscustoms.asean.org/wp-content/uploads/2019/12/5... · 360o Questionnaire Interview LEVEL 4 RESULT Verfying post-training metrics (quality,](https://reader035.vdocuments.us/reader035/viewer/2022071004/5fc133fad36c3e741426ea4c/html5/thumbnails/29.jpg)
TECHNICALTRAININGS
TRAINING ON REVENUETRAINING ON REVENUE
TREASURY OF REVENUE
• Accounting technique of revenue treasury
• Assurance management technique
• Technique of repayment of customs and excise revenue
• Application system of revenue treasury
• 13 days
![Page 30: LOGO - ASEAN Customs Knowledge-Based Servicekbscustoms.asean.org/wp-content/uploads/2019/12/5... · 360o Questionnaire Interview LEVEL 4 RESULT Verfying post-training metrics (quality,](https://reader035.vdocuments.us/reader035/viewer/2022071004/5fc133fad36c3e741426ea4c/html5/thumbnails/30.jpg)
TECHNICALTRAININGS
TRAINING ON CONTROL
• Very special training• Intelligent• Shooting practice• Entailing, targeting, surveillance and contra
surveillance• Investigation and raids• 28 days
![Page 31: LOGO - ASEAN Customs Knowledge-Based Servicekbscustoms.asean.org/wp-content/uploads/2019/12/5... · 360o Questionnaire Interview LEVEL 4 RESULT Verfying post-training metrics (quality,](https://reader035.vdocuments.us/reader035/viewer/2022071004/5fc133fad36c3e741426ea4c/html5/thumbnails/31.jpg)
IT-based learning through Kemenkeu Learning Center
![Page 32: LOGO - ASEAN Customs Knowledge-Based Servicekbscustoms.asean.org/wp-content/uploads/2019/12/5... · 360o Questionnaire Interview LEVEL 4 RESULT Verfying post-training metrics (quality,](https://reader035.vdocuments.us/reader035/viewer/2022071004/5fc133fad36c3e741426ea4c/html5/thumbnails/32.jpg)
Thank You
- Customs and Excise Training Center -
2018
![Page 33: LOGO - ASEAN Customs Knowledge-Based Servicekbscustoms.asean.org/wp-content/uploads/2019/12/5... · 360o Questionnaire Interview LEVEL 4 RESULT Verfying post-training metrics (quality,](https://reader035.vdocuments.us/reader035/viewer/2022071004/5fc133fad36c3e741426ea4c/html5/thumbnails/33.jpg)
Library
Classroom
FACILITIES of the CETC
![Page 34: LOGO - ASEAN Customs Knowledge-Based Servicekbscustoms.asean.org/wp-content/uploads/2019/12/5... · 360o Questionnaire Interview LEVEL 4 RESULT Verfying post-training metrics (quality,](https://reader035.vdocuments.us/reader035/viewer/2022071004/5fc133fad36c3e741426ea4c/html5/thumbnails/34.jpg)
FACILITIES of the CETC
![Page 35: LOGO - ASEAN Customs Knowledge-Based Servicekbscustoms.asean.org/wp-content/uploads/2019/12/5... · 360o Questionnaire Interview LEVEL 4 RESULT Verfying post-training metrics (quality,](https://reader035.vdocuments.us/reader035/viewer/2022071004/5fc133fad36c3e741426ea4c/html5/thumbnails/35.jpg)
FACILITIES of the CETC Computer Laboratory
![Page 36: LOGO - ASEAN Customs Knowledge-Based Servicekbscustoms.asean.org/wp-content/uploads/2019/12/5... · 360o Questionnaire Interview LEVEL 4 RESULT Verfying post-training metrics (quality,](https://reader035.vdocuments.us/reader035/viewer/2022071004/5fc133fad36c3e741426ea4c/html5/thumbnails/36.jpg)
Hall
Auditorium (Theater Classroom)
FACILITIES of the CETC
![Page 37: LOGO - ASEAN Customs Knowledge-Based Servicekbscustoms.asean.org/wp-content/uploads/2019/12/5... · 360o Questionnaire Interview LEVEL 4 RESULT Verfying post-training metrics (quality,](https://reader035.vdocuments.us/reader035/viewer/2022071004/5fc133fad36c3e741426ea4c/html5/thumbnails/37.jpg)
Dormitory
Dining Hall
FACILITIES of the CETC