logicalis optimal services · logicalis optimal services portfolio is designed to help you drive it...
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Logicalis Optimal Services
Business and Technology working as one
Optimal™
Business
Tech
nology
Contents
Market 3
Optimal Services 4
Product and Solution Services 6
Lifecycle Services 10
Managed Services 12
Provisioned Services 14
What we do 16
Our global survey of CIOs and IT Directors highlighted the struggle organisations are facing to focus on business strategy goals.
Driving change - a service led transformation
57% of European organisations are still spending
over 70% of their time on day to day management
of technology as opposed to strategic planning and
initiatives. But how can you gain back that precious
time to spend the ideal 70% of your time on strategic
initiatives? Here are a few examples of what you said
would help you earn back time to focus on strategic goals.
• 65% - streamline and optimise technology infrastructure
• 82% - deal with a dedicated services company as prime contractor
• 65% - use a single vendor as a services optimisation partner
The common theme worldwide is one of CIOs striving
to improve all internal operational processes to deliver
greater efficiency across every aspect of IT infrastructure
and service operations.
But the survey also suggests that CIOs recognise they
may have too many service partners today. Service
provider sprawl is an issue many CIOs clearly want to
avoid or remedy by consolidating on a select number
of service partners who can work across the services
lifecycle.
Logicalis Optimal Services portfolio is designed to help
you drive IT and business transformation. Our services
overview demonstrates how partnering with Logicalis
can help achieve the ideal 70% balance to deliver on
your strategic business objectives.
*survey of 186 CIOs and IT Directors across 180 mid-market organisations in 24 countries spanning Europe, North America, Latin America and Asia-Pacific.
For full survey results, please go to www.uk.logicalis.com
3
“We predict that business innovation focused on creating a wider variety of solutions targeted at new business opportunities and challenges will drive a profound shift in the role of the IT organisation. Enterprise IT groups cannot afford any longer to be just watching, studying, exploring, or experimenting with cloud services, mobile devices, social technologies, or the other core elements of what we call the 3rd platform...”
Chris Barnard, Associate Vice President at IDC
Logicalis Optimal Services bring business and technology together to work as one
Business Mobility Services
Services that optimise business productivity
Services that optimise technology investments and IT operations
Business Productivity Services
SecurityIT Service
Management Platforms Communications Data Centre
Workspace Communications
Workspace Collaboration
Workspace Virtualisation
Technology, Infrastructure & Operational
Services
Optimal™
4
63% of our clients rate consistency of service delivery as a selection criteria for a services partner.
Logicalis Optimal Services – Business and technology working as one
Built on an industry best practice services framework
and world-class ITIL service processes, Logicalis
Optimal Services are designed with the flexibility to meet
your specific needs. Logicalis Optimal Services help
CIOs manage the overhead of technology, infrastructure
& operations, and enable them to respond proactively to
their organisations business transformation aspirations. Our
services span the complete enterprise platform lifecycle,
from traditional maintenance and monitoring services
through to advanced private cloud platform management.
Built on a customer centric delivery model, with Managed
Service Operations Centres, and Data Centres around
the globe, we have made investments to insure we deliver
24x7 high quality consistent services to our customers
wherever they are. We have a UK team of over 370 highly
skilled service professionals with certifications aligned to
our major technology vendors and core service areas.
5
Product and Solutions Services
Skills and resources to both accelerate and de-risk the adoption of new IT enterprise architectures and business productivity solutions
Consult
Supply
Design
Build
Managed Services
Enhance internal service delivery coverage, capacity and capability with trusted IT service out-tasking
Manage Change
Life Cycle Services
Assure the availability, performance and operational integrity of core IT platforms, networks, systems and applicationspplications.
Maintain Monitor
Provisioned Services
Consumption of infrastructure and business productivity services directly from Logicalis cloud platforms and from Logicalis XaaS eco-system
Host Consume
Optimal™
Logicalis Optimal Services is built on some of the industry’s
leading service management tools and processes that:
• Simplify, automate and standardise our clients’ infrastructure
• Enable consistent delivery while reducing operational costs
• Deliver business outcome led solutions
• Enable flexibility of capabilities for increased customer customisation
• Build on repeatable methodologies and best practices
As a full lifecycle service provider, our team of specialists
will help you design, supply and build, maintain, monitor
and manage your environment. Providing Product,
Solution and Lifecycle Services across a range of
infrastructures and technologies, we bring a disciplined,
systematic approach using proven assessments,
methodologies, tools, and best practices to drive
consistency throughout the project engagement.
Product and Solution Services
Professional Services
65% of our clients would like to streamline and optimise
technology infrastructure. How can we help you deliver
against this goal?
Our Professional Services adds value to your business by
providing strategy, design and implementation services to
help plan, build, optimise and innovate your IT and business
solutions. We deliver a range of packaged and bespoke
services, from assessments that ensure existing IT assets deliver
maximum value, to the design, build and optimisation of more
complex infrastructure.
Our team of highly skilled professionals will help you evaluate
all your options and choose the combination that fits your
exact needs and resources.
Infrastructure Services
Logicalis offers a comprehensive range of Assessment Design
and Implementation Services, to support you in aligning your
technology decisions to your current and future business plans.
Our Assessment Services provide you with better insight into
your existing environments, with detailed recommendations
on performance and best practice guidance. Our Design and
Implementation Services combine the people, processes
and technology, with the program and project management
necessary to transform a client’s existing infrastructure, and
minimise risk and deployment times. Our team focus on
developing the roadmaps and solution designs for optimising
your current IT environment and integrating new technologies.
Our services span the following key areas:
• Data Centre and Virtualisation
• Automation and Orchestration
• Unified Communications and Collaboration
• Networking and Security
• Mobility
• Infrastructure Management
Skills and resources to accelerate and de-risk the adoption of new IT & Business architectures and operational processes
Consult
Supply
Design
Build
7
Consult
• Assessment and review services
• Strategy and business alignment
Design
• Solution scope and validation
• Design and planning
• Migration and test planning
• Architecture and technical integration
• Vendor selection
Supply
• Training & education
• Project & staff supplement
Build
• Solution deployment, integration and realisation
Loughborough University – Enabled the institution
to slash IT costs and connect roaming academics
with their business tools through a Virtual Desktop
Infrastructure (VDI) solution and meet the long-term
capacity and capability demands of its growing
research, teaching and enterprise services.
“We very quickly realised the benefits we had expected to see, namely; total cost of ownership and efficiency within the IT team, modest carbon savings, and the provision of an alternative IT service for corporate users.”
Director of IT, Loughborough University
CPA Global – The design and implementation of a best
of breed content and records management solution has
significantly contributed to increasing the speed and
efficiency of CPA Global’s time-critical patent business
operations, increasing customer responsiveness,
business agility and ultimately, business profitability.
“Logicalis’ professional services credentials were second to none and the project was business-led from the outset, they clearly understood our needs and objectives and delivered a level of consultancy that far exceeded our expectations.”
Business Operations Director, CPA Global
8
43% of our clients rated Business Intelligence
projects as a priority if they had more time to
spend on strategic initiatives.
To keep pace with and outperform competitors, businesses
must focus on how to grow, how to connect with customers
and how to innovate. The strategic use of information
turns data into valuable business intelligence, enabling
organisations to dramatically improve their understanding
of their own business, their customers, or their citizens.
Logicalis Data & Information Management Professional
Services division is home to a team of experienced
business and technical experts, who help our customers
make sense of their data and make smarter and faster
decisions.
We provide a comprehensive set of solutions and
services for:
• Corporate Performance Management
• Business Intelligence
• Data Warehousing and Information Management
We provide you with a complete set of services and
skills to support you through every stage of the project:
• Consult
- Audit and review
- Strategy and business process alignment
• Design
- Architecture and enterprise integration and migration
- Project and programme management - governance
- Data and information modelling - quality assurance
- Vendor selection
• Supply
- Training and education
- Project and staff supplement
- Managed service
• Build
- Solution development, integration and realisation
Data & Information Management
Gamesys – By implementing a Business Analytics
solution, the organisation was able to combine
knowledge and technology to support business
growth and maintain competitive edge.
‘‘With regards to Logicalis, it is really fantastic to have access to a Technical Account Manager, to have someone to exchange ideas with and provide extra consultancy advice and guidance when and if we need it…”
BI Manager, Gamesys
9
Flexible Resourcing
How do you measure optimisation? 35% of our
clients answered ‘through efficient access to
expertise...’
For any company - big or small, the real challenge lies
in finding and retaining skilled, experienced and well-
trained professionals. However, the liability, training
costs and other overhead expenses of recruiting new
employees are very high.
Businesses are constantly looking for strategic
resourcing solutions that not only meet their staffing
requirements, but also keep the costs to a minimum.
The Logicalis Flexible Resourcing service responds to
the growing demand on organisations to deliver strategic
resourcing solutions to meet the peaks and troughs in
business demands. It will enable your company to work
in a smarter and more innovative manner, while quickly
matching up to the dynamic changes in the business world.
Remain a step ahead. Logicalis Flexible Resourcing will
benefit your organisation in many ways:
• Fast, reliable and strategic resourcing of specialist staff
• Access to a wider talent pool and fresh insights
• Ability to cope with staff shortages and workforce related contingencies
• Turn fixed costs into variable costs
• Remove the burden associated with recruitment
Logicalis will provide resources:
At the right time
At the right place
With the right skills
At the right price
Maintain
Lifecycle Services
68% of organisations admit to finding it difficult to
deliver a consistent level of IT support across the
business. Do you?
A growing mobile workforce and an increasing volume
of mobile devices have further complicated the task of
maintaining and managing ICT environments. Improving service
levels while maintaining costs is an on-going challenge.
Logicalis will help you significantly reduce the management
complexity and save you money in doing so.
Lifecycle Audit and Inventory Services
To ensure your environment is performing to its optimum
capacity, our services will assess and audit your existing
infrastructure and make appropriate technical, operational,
security and compliance recommendations needed to deliver
against the defined strategy.
Our services span a large range of infrastructure and
technology suites, including:
• Asset lifecycle inventory
• Software/firmware reviews and upgrades
• Security reviews
• Compliance reviews – technical and regulatory
Assure the availability, performance and operations integrity of core IT platforms, networks, systems and applications
Monitor
11
Did you know that Logicalis provides mobile to
mainframe multi-vendor hardware and software
support?
We offer comprehensive consolidated maintenance
services, across diverse, multi manufacturer estates.
This gives us the ability to deliver support services for
most manufacturers ranging from tablets to data centre
platforms which guarantee you enhanced simplicity,
increased quality of service, and economies of scale.
As a provider of maintenance support to over 600
customers, on over 100,000 devices, we have the
experience, skills and accreditations to deliver best in
class service.
At the heart of our business is our specialist maintenance
team with dedicated vendor specialists that truly
understand the maintenance environment and the
importance of providing a unified, cost effective solution
to our clients. We have full manufacturer support combined
with our own extensive field force, parts holdings,
dedicated support teams and a Logicalis owned UK
based ITIL 24x7 service centre. With the scope to
provide dedicated on-site resource when needed, we
offer a truly personalised service.
We tailor each offering according to your individual
requirements, recognising that each business has a unique
set of requirements predicated on a unique ICT estate.
We provide:
• A cost effective model, offering reduced annual support costs
• Dedicated multi skilled, multi accredited field force and parts holding
• UK based, 24x7 service desk for all your maintenance agreements
• International contract management with consolidated billing and finance options
• ISO quality accreditations and ITIL processes to ensure a consistently high level of service
Our organisation needs be sure that critical systems are
effectively protected from unexpected incidents that
could impact business operations. Logicalis proactive
monitoring services provide a high level of system
availability by rapidly detecting and resolving incidents
to prevent downtime and secure business continuity.
Our enterprise class service, managed by a team of
skilled resolver specialists, operates 24x7 from our
Managed Service Centre.
We provide monitoring services across the entire
infrastructure, including:
• Compute
• Network
• Storage
• Firewall
• Communications and Collaboration
Maintenance Services Monitoring Services
Swinton – With a core network crucial to its
business, Swinton was no longer able to deliver
in house support and needed a skilled and
experienced provider to manage and maintain its
growing network. Logicalis’ delivery of a complete
network infrastructure redesign, on-going proactive
management and maintenance enabled Swinton
to cut costs and reinforce resilience and business
continuity.
“We required a partner we could trust and one in whom we would have confidence to help us select and support the appropriate technologies. I believe they fit the bill perfectly.”
Network Manager, Swinton
Enhance internal service delivery, capacity, capability and maturity with trusted partnership IT service out-tasking
56% of our clients want to consolidate use of
managed services by selecting single vendors to
manage specific technologies or services across
multiple territories.
Our Managed Services portfolio enables our customers to drive
efficiency and productivity across the business by giving them
back the time to focus on strategic initiatives. By focusing on
optimising the business outcomes, we will help you build a
service delivery plan that will both lower the costs, reduce time
to market, and improve the overall service experience.
Our Managed Services provide the flexibility, service levels and
performance your business needs when it needs them. Our
services are designed to be enterprise class, supporting a range of
major business applications, operating systems and configuration
options to support and secure your immediate and strategic
business needs.
Managed Services
Manage Change
Our Managed Service Centres, in England and
Wales, deliver 24x7 support to our customers. The
entire organisation runs frameworks to ensure service
excellence quality and security, all accredited by the
BSI to the appropriate ISO standards.
13
Guardian News and Media - By successfully
designing and integrating a large scale network
infrastructure, Logicalis enabled GNM’s new
headquarter relocation and launch of an
international branch office. The fully managed
service provides round-the-clock monitoring of
the infrastructure from Logicalis’ Managed Service
Centre in Slough.
“I’ve continue to be impressed with Logicalis’ service levels and their flexibility is so refreshing. As the business evolves, so do our IT needs & Logicalis consistently adapt with us.”
Guardian News and Media
Our services will deliver optimised business value to
your organisation and your customers:
• Improve and streamline ICT service delivery
• Lower the overall cost of business and technology services
• Respond more quickly to business needs
• Enable you to focus on your core business and strategic planning
• Secure your core data, assets and mission critical systems
Logicalis has a range of services designed to support you
in improving operational efficiency:
• Maintenance – end to end consolidated maintenance support – from mobile to mainframe
• Monitoring – proactive monitoring to identify incidents and reduce downtime and risk
• Managed infrastructure – a portfolio of services that manages the entire IT estate
• Security – a range of managed security services to protect your core data, assets and systems
Lend Lease - By replacing its aging data centre,
Logicalis’ Infrastructure-as-a-Service (IaaS) helped
Lend Lease align IT to business strategy and free
in-house resource to develop IT programmes that can
generate new revenue streams and support business
expansion.
“Logicalis created a robust, low risk transition and service transfer plan, and the migration was completed with minimal business disruption.”
Regional Infrastructure Manager EMEA, Lend Lease
Provisioned Services
Consumption of infrastructure and business productivity services directly from Logicalis Cloud platform and from Logicalis XaaS eco-system partners
50% of our customers said they spent between 80-
100% of their budget on running past investments.
How can you simplify and streamline your legacy environments
and rapidly lower operational costs? Deliver cost effective IT
services and new consumption models?
Our Provisioned Services provide you with enterprise grade
services that deliver the flexibility, performance and service
levels your environment needs when you need them. We will
help you reduce capital investment and overheads with our range
of pre-built cloud models and consumption services, designed
and operated to allow organisations to deliver new services with
virtually no operational overheads.
Our Private and Shared Cloud Services platforms support all
major enterprise application workloads, operating systems and
virtualisation platforms.
• Provides secure environment supporting mission critical, process intensive workloads
• Releases your IT team to focus on business initiatives
• Cost effective pay as you consume model, giving you greater control of your budget
• Delivers standardised services
• Aligns your IT service to your business
Hosted in our UK Data Centres, we provide a range of secure, cost effective services:
• Co-location hosting service – designed to scale from a single rack to the entire IT infrastructure and support high powered Tier 3 environments
• Managed Private Cloud – a provisioned service, we design and build to your needs, with option to host on your site or in our Data Centre, managed by the Logicalis Operations Centre
• Hybrid Cloud - combines best of both private and shared cloud with the freedom to deploy your applications and draw capacity from our on-demand
service to supplement your private cloud
• Infrastructure as a Service – a flexible cloud delivery service that provides enterprise architecture as a pay per consumption model
Host Consume
15
• Additional services:
- Business Analytics as a Service
- Unified Communications as a Service
- Video as a Service
People, partnerships and processes to provide you with an optimal service
Logicalis owns and operates our Managed Service
Centres and Data Centres. Our 2 Tier 3+ UK-based high
power density Data Centre facilities are connected to
most major Telco carriers; the London Internet Exchange
(LINX) and the Joint Academic Network (JANET). Both our
Data Centre and Cloud services are PCI-DSS compliant.
Our Managed Service Centres, in England and Wales,
deliver 24x7 support to our customers. The entire
organisation runs frameworks to ensure service
excellence quality and security, all accredited by the BSI
to the appropriate ISO standards. Our teams are trained
to the highest level of accreditations and certifications
aligned to our partnership levels.
We partner with industry-leaders to provide the best of
breed technology and support. We are an IBM Premier
Partner, HP Gold Partner, Cisco Gold Partner, NetApp
Star Partner for professional and support services and
CA Platinum Partner.
DWF – The Logicalis Optimal Video Service
solution, with a flexible per-user per-month
consumption model, enabled DWF to provide a
high definition video conferencing solution, deliver
a professional experience to clients, while making
significant savings in travel costs.
“Logicalis is enabling DWF to meet its objectives today and for the long term. Optimal Video Service has become an integral part of DWF, helping to shape the way we work as a company and actively enabling clients to benefit from our legal expertise in a timely and cost-efficient fashion.”
CTO, DWF
John Lewis Partnership – Migration of the
Partnership Customer Database to the Logicalis
Cloud Platform as a hosted service. As a result of the
re-platforming and data migration, the mission critical
database performance has improved on average
approximately threefold.
“We have certainly noticed significant improvements in performance, and in the scope of analysis we are now able to carry out.”
Database Manager, John Lewis Partnership
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Prov
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Logicalis provides customers with innovative IT infrastructure and service solutions in the following four technology areas:
• AgileDataCentre – We provide best in class data centre infrastructure technology, management automation, virtualisation software and services.
• WorkspaceTransformation– We provide network connectivity, unified communication and
collaboration technology, software and services.
• Mobility- We provide wireless network connectivity, infrastructure security, productivity software and services.
• Data&InformationManagement– We provide software and services that unlock the information within a business.
What we do
These solutions are underpinned by our vendor partners, and are provided across four service options, under a
common services framework.
View all our customer case studies at http://www.uk.logicalis.com/knowledge-share/case-studies/ or scan the
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