local-e redesign project
DESCRIPTION
User Centred Design In Local Government: A Case StudyTRANSCRIPT
REDESIGNING LOCAL-E TEMPLATES
Local-e Objective Digital
What is Local-e?
3
The SituationThe Situation
3
Old-fashioned sites
Old technologyOld technology
Time for new technology
Time for a professional look and feel
8
Project stepsProject steps
8
Audit StrategyResearchDesignUser testing
Home pageCommunity directoryMake a requestMake a bookingCalendarLook and feelSection landing pagesInformation architectureTourismLength of section topics
Audit: criteria for baseline review
The winner is…
Research: Stakeholder interviews
Research: Stakeholder survey
Survey picture?
Ideas for changes…
• Contemporary look and feel• Allow council to add section
headings• Alternative designs for the home
page and topic pages• Change display of attached
documents
Ideas for home page…
• Quick links for residents• More options for images on the home
page• An area for a featured activity or event
Ideas for home page…
• Contemporary look and feel• Allow council to add section
headings• Alternative designs for the home
page and topic pages• Change display of attached
documents
Stakeholder research findings:
Flexibility in designBetter look and feelChange the way documents attach
Overlapping functions:– book, request, find
Rename section pages
Research: User workshops?
• 178 responses from people in 35 councils
• Top 5 keys uses: 1. Council news2. Council business papers and
minutes3. Information about the shire 4. Events calendar5. Environment information
Research: User survey
Users have problems finding things
• 55% said they found the content but with a struggle– Council documents such as business papers
policies, minutes, contact information– Planning and developed information such as
DAs, LEP, policies, process information, zonings
– Road works– Waste information
Overall impression
• out of date information• lack of information on the
website• not user friendly
• Water restrictions• Waste and refuse collection• Building and development applications• Emergency services• Library services• Council meetings
Wanted on homepage by > 50%
Content for new residents (> 50% )• Schools in the area• Water restrictions• Council rates• Roads and traffic information• Waste and refuse collection• Emergency services• Library services• Sport and recreation facilities• Services for elderly and disabled• Services for children and families
Design: Online cardsort
optimalsort.com
• Common categories created were:– Council– Facilities and Services– Community– Development
• What they didn’t use
Design: Online cardsort
Design – IA designDesign – IA design
Design – wireframe designDesign – wireframe design
Design – design reviewDesign – design review
Home page option 1
Design – design reviewDesign – design review
Home page option 2
Design – design reviewDesign – design review
Home page option 3
31
Where to now…Where to now…
31
Top 3 wireframes to be designed
Testing IA and interactionBuild and rolloutBaseline review every yearImplementation
www.objectivedigital.com
www.locale.com.au