llamasoft customer support
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LLamasoft Customer Support. Customer Success at LLamasoft. Mission Ensure customers are successful in pursuit of supply chain design excellence with our products and services Expect an Engaging, Active E xperience Access to Prompt Expert Technical Support : - PowerPoint PPT PresentationTRANSCRIPT
LLamasoft Customer Support
© 2013 LLamasoft, Inc. All Rights Reserved
Customer Success at LLamasoft
MissionEnsure customers are successful in pursuit of supply chain design excellence with our products and services
Expect an Engaging, Active Experience Access to Prompt Expert Technical Support:
• Typical time to resolution is within 6 hours – 1 out of every 3 customers engage our Support team each month
• Four dedicated staff and 65+ solutions experts across the globe to assist as needed • Experts includes 8 PhDs in our Applied Research group, a Solutions Architecture team and over
300 years of supply chain design experience within our Solutions Delivery team
Expect Improvements Frequently: • We aggressively improve our tools with over 45 staff dedicated to enhancements and
developing new products
© 2013 LLamasoft, Inc. All Rights Reserved
Customer Success at LLamasoft
Voice of the Customer is Loud and Clear• Participate in surveys that help to improve your experience – we send periodic queries to help guide our Products and Customer Experience improvement efforts• After training or projects, we ask for your feedback and incorporate your opinions• When you engage our Support Team, we give a clear, unfiltered voice to our Product Team to improve our tools
Engage in Supply Chain Design Best Practice Opportunities: Build your expertise and quickly
• Attend our Summer Conference on supply chain design with innovated topics and a dynamic agenda
• Regional supply chain design best practice meetings • Partner with us on a project to tap into a broad base of experience in supply chain design• Online Customer best practice forum (coming soon!)• Receive expert training with our professional education staff
LLamasoft Solutions
© 2013 LLamasoft, Inc. All Rights Reserved
Engagement Options to Fit your Requirements
LLamasoft Solutions
Alternate slides for LLamasoft overview
© 2013 LLamasoft, Inc. All Rights Reserved
LLamasoft Overview
• Optimize their end-to-end supply chain operations
• Reduce corporate risk and identify major cost savings
• Perform continuous what-if analysis
• The global leader in Supply Chain Design technology & solution services
• Focused 100% on Supply Chain Modeling & Scenario Analysis
• Headquartered in Ann Arbor, MI with support centers around the world
We are:
We enable companies to:
© 2013 LLamasoft, Inc. All Rights Reserved
LLamasoft Overview
• Optimize their end-to-end supply chain operations
• Reduce corporate risk and identify major cost savings
• Perform continuous what-if analysis
• The global leader in Supply Chain Design technology & solution services
• Focused 100% on Supply Chain Modeling & Scenario Analysis
• Headquartered in Ann Arbor, MI with support centers around the world
We are:
We enable companies to:
© 2013 LLamasoft, Inc. All Rights Reserved
LLamasoft Overview
• Global leader in Supply Chain Design
• Offices in 6 countries
• Flagship launch 2001
• Privately held
• HQ Ann Arbor, Michigan
• 12 years of growth, 70% year over year
• 150+ employees
Background
© 2013 LLamasoft, Inc. All Rights Reserved
Who Works With LLamasoft100+
Leading Consulting & Supply Chain Practice
Groups
• A network of over 100 partners providing comprehensive supply chain design solutions for customers around the world
• Strategic Alliances provide additional value for clients
• Certified partners deliver on LLamasoft solutions
• Worldwide partner network ensures presence in every corner of the globe
• The world’s largest supply chain practice groups extend the value of LLamasoft offerings to their customers
© 2013 LLamasoft, Inc. All Rights Reserved
Supply Chain Design Metrics
Sustainability• Greenhouse Gas Emissions / Energy• Hazardous or Banned Content• Waste
Supply Chain• Facility and Equipment Footprint• Inventory & Capacity• Complexity, Sourcing
Financials• Profit, Total Cost, Total Revenue • Fixed and Variable Facility Costs• Transportation, Inventory, Taxes
Service• On Time Delivery• Fill Rate• Coverage
Supply Disruption
Transportation Variability
Demand Volatility
Supply Volatility
Sensitivity to Costs
Natural Disasters, Structural/Geographic
Geopolitical Change
R I S K
Project Methodology & Knowledge Transfer
© 2013 LLamasoft, Inc. All Rights Reserved
Project Methodology
Project Specification & Scoping
Data Collection &
Analysis
Baseline Modeling & Validation
Scenario Analysis Business Plan
KnowledgeTransfer
• Business objectives and problem definition • Existing supply chain structure and processes• Analysis objectives & high-level scenario
definitions• Project Scope• Modeling strategy• Data requirements• Detailed Project Plan and Timeline• Team assignments
• Summary of input data in multiple formats
• Trends and patterns• Documentation of any
assumptions or alternative methods for data gaps
• Validated baseline model
• Documentation of validation criteria
• Comparison of operational and financial statistics against model results
• Baseline presentation
• Cost summaries by categories (e.g. transportation, handling, production, inventory, fixed and variable costs)
• Service metrics (e.g. delivery times and service levels)• Capacity utilizations• Detailed maps for supply chain flows• CO2 emission implications Reports interpreting scenario
results• Comparison of cost and service across scenarios• Scorecard comparison of scenarios along qualitative
measures
• Business case• Implementation
roadmap• Final executive
presentation
• Knowledge transfer• Training• Support for other
supply chain projects
Steering Committee and Reference Group
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© 2013 LLamasoft, Inc. All Rights Reserved
Quick Start Program
Project Specification & Scoping
Data Collection &
Analysis
Baseline Modeling & Validation
Scenario Analysis Business Plan
KnowledgeTransfer
• Business objectives and problem definition • Existing supply chain structure and processes• Analysis objectives & high-level scenario
definitions• Project Scope• Modeling strategy• Data requirements• Detailed Project Plan and Timeline• Team assignments
• Summary of input data in multiple formats
• Trends and patterns• Documentation of any
assumptions or alternative methods for data gaps
• Validated baseline model
• Documentation of validation criteria
• Comparison of operational and financial statistics against model results
• Baseline presentation
• Cost summaries by categories (e.g. transportation, handling, production, inventory, fixed and variable costs)
• Service metrics (e.g. delivery times and service levels)• Capacity utilizations• Detailed maps for supply chain flows• CO2 emission implications Reports interpreting scenario
results• Comparison of cost and service across scenarios• Scorecard comparison of scenarios along qualitative
measures
• Business case• Implementation
roadmap• Final executive
presentation
• Knowledge transfer• Training• Support for other
supply chain projects
Steering Committee and Reference Group
LLa
mas
oft –
Cus
tom
er P
roje
ct T
eam
Next Steps
Supply Chain Design Client Use Cases
© 2013 LLamasoft, Inc. All Rights Reserved
What Does My Supply Chain Look Like?
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Four Regional Distribution Centers
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Customers Throughout the Country
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Widely Varying Demand by Customer
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As-Is Costs and OperationsFinancial Service Risk Supply Chain Sustainability
© 2013 LLamasoft, Inc. All Rights Reserved
Optimized As-Is Supply ChainFinancial Service Risk Supply Chain Sustainability
© 2013 LLamasoft, Inc. All Rights Reserved
Supply Chain SegmentationFinancial Service Risk Supply Chain Sustainability
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Safety Stock OptimizationFinancial Service Risk Supply Chain Sustainability
Demand & Lead Time Profiling
Multi-Echelon Safety Stock Optimization
Key Benefits and Usage
• Multi-Echelon Safety Stock optimization allows the model to achieve savings in working capital while simultaneously maintaining or increasing service level to stores
• Scientifically quantify cost or benefits of service level, sourcing, and contractual lead time agreement changes.
• Combine with network optimization to set optimal inventory planning policies. ie Reorder point, order quantities by site by product
• Model can automatically profile historical sales data or use forecast and forecast error as inputs
• IO Select functionality allows automated filtering of products with non-normally distribution demand
SourcingVariability
DemandVariability
Transport TimeVariability
Transport TimeVariability
Transport TimeVariability
ProductionVariability
$ $ $
Finished GoodsHolding Costs
$
Increasing OTIF to 97% increases working capital by 14% while Decreasing OTIF to 93% decreases working capital by 10%
© 2013 LLamasoft, Inc. All Rights Reserved
Optimized As-Is Supply ChainFinancial Service Risk Supply Chain Sustainability
© 2013 LLamasoft, Inc. All Rights Reserved
New Optimal StructureFinancial Service Risk Supply Chain Sustainability
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New Transportation RoutesFinancial Service Risk Supply Chain Sustainability
© 2013 LLamasoft, Inc. All Rights Reserved
Designing An Optimal Supply Chain
Financial Service Risk Supply Chain Sustainability
© 2013 LLamasoft, Inc. All Rights Reserved
Service Based OptimizationFinancial Service Risk Supply Chain Sustainability
Center of Gravity Greenfield Formulation
Service Based Greenfield Formulation
1 Day service increases by 38% from baseline with Center of Gravity Analysis. It further
increases by 5% when Service Based GF Analysis is applied
Key Benefits and Usage
• Depending on the objective, Greenfield analysis can either be performed using Center of Gravity or Service Based methods
• Service Based Optimization allows the model to decide “How Many?” And “Where?” given customer locations and service requirements.
• Service Based Optimization can provide a strategic advantage from a service lead time perspective. The objective is to cover the most number of customers using the fewest number of distribution points within a defined set of service goals.
• Center of Gravity Formulation solves the “Where?” question given customer locations, demand volumes and number of DCs as inputs.
• The Center of Gravity method can often yield the lowest cost solutions from a freight perspective. It is often utilized for completely realigning the current footprint or identifying the next best location to setup a facility.
© 2013 LLamasoft, Inc. All Rights Reserved
Sales & Operations PlanningFinancial Service Risk Supply Chain Sustainability
Sales & Operations Planning
Pre-Position
Pre-Build
Demand
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Business Continuity PlanningFacility Outage Simulation
Financial Service Risk Supply Chain Sustainability
Business Continuity Plan
Baseline Sourcing Pattern
Predict & Visualize Operational Impacts with Discrete Event Simulation
Stock Out
Storage Capacity Limit Reached
Huanghua DC shut down increases freight spend by 2% while service distance increases by 7%
© 2013 LLamasoft, Inc. All Rights Reserved
Risk ManagementCommodity Pricing Shocks
Financial Service Risk Supply Chain Sustainability
Business Continuity Plan
Baseline Sourcing Pattern
Key Benefits and Usage
At 180% increase in fuel price, freight
spend justifies setting up operations locally
for sourcing
SUPPLIER INBOUND LANES
WRDC TO DC TRANSER LANES
SUPPLIER INBOUND LANES
WRDC TO DC TRANSER LANES • Pre-plan supply chain responses in response to various risks in supply, demand, weather and geo-political events.
• Identify optimal alternate suppliers, carriers, production sites, distribution paths, etc. prior to supply chain risk events occurring
• Understand the impact to capital expenditures, operating expenses and service to customers
• Combine optimal designs with discrete event simulation to predict and anticipate impact to daily operations
• Model varying lengths of risks for different supply chain responses
© 2013 LLamasoft, Inc. All Rights Reserved
Sustainability OptimizationFinancial Service Risk Supply Chain Sustainability
35% GHG Reduction Network Profile
Baseline GHG Network Profile
Key Benefits and Usage
• Quantify financial benefit or costs of achieving sustainability goals
• Built in published emission factors accurately models and outputs emissions from various forms of transportation
• Optionally, carbon offsets are calculated as a part of the profit and loss calculations
• Fees and duties as a result of non-green equipment/facility usage can be incorporated into the overall profit and loss calculations
• Ramp up of sustainability efforts can be modeled as a multi-year green house gas reduction initiative
STANDARD NON-GREEN CARRIER
REDUCED EMMISSIONS CARRIER
STANDARD NON-GREEN CARRIER
REDUCED EMMISSIONS CARRIER
© 2013 LLamasoft, Inc. All Rights Reserved
Tax/Duties OptimizationFinancial Service Risk Supply Chain SustainabilityOptimized Network without Tax Considerations
Key Benefits and Usage
• Optimize network with tax/duties considerations
• Apply tax/duties/tariffs based on transfer pricing across regions
• Calculate tax/duties/tariffs based on revenue
• Calculate tax/duties/tariffs based on import/export arrangements
• Capture region specific product standard cost based on production cost and exchange rate differences
• Determine tax/duties/tariffs based on region to region movements
• Account for tax/duties/tariffs based on invoicing locations
Tax Efficient Network
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Freshness ConsiderationsFinancial Service Risk Supply Chain SustainabilityBaseline Sourcing Pattern
Freshness
Cycle Inventory
Optimization
Shelf Life Constrained
Optimal Inventory
True Cycle Evaluation
Age Curve Generation
Average Touches in SC Design
Key Benefits and Usage
• Production with freshness – what if’s to optimize production lot size against probability of dumping
• Product flow contingency planning with freshness – flow paths that minimize freight, inventory and spoilage costs
• Inventory planning with freshness – minimize inventory with respect to shelf life, service level agreements and production constraints
• Ability to track to true age of productions
• Minimize obsolescence and cost write downs for high turn-over items (ie fashion, electronics)
Product Demonstration
© 2013 LLamasoft, Inc. All Rights Reserved
Supply Chain GuruModeling Elements
© 2013 LLamasoft, Inc. All Rights Reserved
Supply Chain Guru Supply Chain Guru Modeling Elements