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Telehealth

LiveHealth Online® Introduction

National Telehealth Conference LiveHealth Online is a trade name of Health Management Corporation. All rights reserved. Powered by American Well Corporation.

Meet Kate

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Meeting Patients Wherever They Are…

Immediate, Live Consultations

A choice of physicians that meets the consumer’s needs

Enrollment Made Easy

▪ Name

▪ Date of birth

▪ Gender

▪ State

▪ Zip code

▪ Email

▪ Health insurance information

2 minutes of the patient’s time

Just Three Clicks to LiveHealth

Online

Log on 1

Choose a doctor 2 Start your

consultation

3

And it’s a covered benefit!

Available Across The Nation

STATES/SYSTEMS

▪ Some states not yet available due to

regulatory issues

▪ Aggressive advocacy efforts to educate regulators in remaining states

▪ Fully integrated with Anthem claims systems for automated Benefits and Claims

▪ The ability to electronically bill multi-payer coming in 2014

SERVICE

Launched February 25th 2013

▪ Online Care using LHO is a covered benefit, paid at “in-network” level

▪ Available from 7am to 11pm across all continental US time zones (24/7 by October 1, 2013)

▪ Open 365 days/year

▪ Member cost share taken by Visa/MasterCard/Discover

▪ ePrescribing to your local pharmacy

Available in 46 states and DC

WA

OR*

CA

AK

NV

ID*

MT

CO*

TX

NM AZ

UT

WY

ND

SD

NE

OK

KS

MN

WI

IA

MO*

AR*

LA

IL

MS AL

TN*

KY

IN*

MI

OH

WV

FL

GA

SC*

NC

VA

MD

DE

NJ*

NY

PA CT RI

MA

VT NH

ME

HI

* In these states a prescription can not be issued as a result of an online encounter. Doctors using LiveHealth Online can not issue prescriptions for controlled substances or lifestyle drugs. UniCare is committed to compliance with laws and rules governing the operation of LiveHealth Online. Laws in each state vary and because of the dynamic nature of telehealth - laws, statutes, or policies regarding telehealth may change.

LiveHealth Online® is a telehealth solution that enables

bidirectional interaction between providers and their patients

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Office Mobile Kiosk Web

Patient Initiated Provider Prescribed

…On Any Device

LiveHealth Online mobile: in the app store and Google PLAY

MedSuite & Console Overview

11 LiveHealth Online is the trade name of Health Management Corporation.

CONSOLE (UNENCLOSED) MODEL MEDSUITE (ENCLOSED) MODEL

MedSuite (Enclosed Model) Overview

Features Branded exterior panels

High-definition video consultations with physicians

Internal & external touch screen monitors

Connected biometric devices

Colored LED exterior and interior lighting

Wheelchair accessible

Size: 8.2’W x 7.6’H x 5.9’D

12 LiveHealth Online is the trade name of Health Management Corporation.

Console (Unenclosed Model) Overview

13 LiveHealth Online is the trade name of Health Management Corporation.

Features

High-definition

video consultations

with physicians

Touch screen

monitor

Connected

biometric devices

Same functionality

as Enclosed Model

without 4 walls and

door

Must be placed in a

HIPAA compliant,

private room

53”W x 59”H x 30”D

The User Interface & Experience

14 LiveHealth Online is the trade name of Health Management Corporation.

Physicians Connected 24x7x365

15 LiveHealth Online is the trade name of Health Management Corporation.

Leverages

Online

Provider

Group

services

and

availability

WellPoint’s

Strategic

Priorities for LHO

1. Consumers: Roll out as a covered benefit to local and national group

business “urgent care in the cloud”.

2. Physicians: License as a powerful tool for physician groups

Goals and Objectives : Practice Edition

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Practice Edition will enable your practice to offer a new channel of care for your existing population via a HIPAA complaint web application.

LiveHealth Online Practice Edition Present a customized ‘online practice’ privately for current patients and/or to the public. Online

care becomes a valued channel by physicians , the care management team, and your patients

• What will the practice’s online offering look like?

Services: after hours coverage, increased access, management of chronic, enhanced discharge management, proactive outreach to patients

Providers: physicians, clinical team and support staff Patients: easier access and connectivity to practice Hours: office hours, “working family hours”, after hours

• How will this align with the way the practice works today?

Provides access to practice after hours Increases access during business hours Enhances the patient experience - online care may be easier than an office visit

for many members who simply need to be seen for care management

• How will the practice operationalize the new service? LiveHealth Online will work directly with the practice for training, implementation and practice specific personalization for their online practice

Business Scenarios

Triage

Allow provider to staff their LiveHealth Online practice (instead of “call service” after hours or

“front desk staff “during business hours) with a nurse or other staff personnel who can triage

patients to appropriate setting, schedule appointments (online or in the office for during business

hours), or ‘connect with a doctor ’ a practice MD on call if needed. This function can be used to

support practice scheduling and demand management as it allows channeling patients to

appropriate point of care (office or online)

After Hours Physician Coverage (Activate Retail LiveHealth Online)

Provider to activate/turn on LiveHealth Online “retail” physicians or other designated practices to cover office after hours (instead of call service). A summary of information from the LiveHealth Online visit is available to provider the next morning.

Online Care for Chronic Conditions (Conduct On-going Chronic Condition Check Points)

Following an in-office visit, provider schedules and establishes on-going, required follow-up online check points for patients with various chronic conditions via LiveHealth Online.

Discharge Coordination (Conduct Post Discharge Follow-up)

The care team is aware of a patient discharge via reports from Anthem and contacts patient for a discharge follow-up using LiveHealth Online

Specialty Consultations – (Coming in future version)

Incorporate specialist physician availability and 3-way video dialog, and specialists to the practice edition model

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Practice Edition Features

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Each practice will be set up as a distinct practice on the LiveHealth Online system, allowing them to operate independently and outside of the LiveHealth Online “retail” experience.

• Practice Edition Features

Customized storefront

Logos, imagery, hours of operation, contact information

Providers of choice

“Wrapper network” available for specific hours or use cases

Physician and/or non-physician services

Eligibility and claims submission

Enabled or disabled

Revenue cycle management tools

Patient copay collection

Provider reimbursement

Enabled or disabled

Visit scheduling and custom invitations

Specific provider or first available