live webinar: how wealth managers can thrive amidst digital disruption
TRANSCRIPT
1Capgemini Financial Services: All Rights Reserved
CFP Business Analyst
CBS News
@jillonmoney
JillSchlesinger HardeepWalia BillSullivan
CEO
Motif Investing
@hardeepw
JonathanStein
Founder and CEO
Betterment
@jonstein
HartLambur
Co-Founder and CEO
Openfolio
@hal2001
HeadofGlobalFinancialServicesMarketIntelligence,
Capgemini
@wfsullivan3
Head of Marketing, Wealth Management Brokerage
Wells Fargo
@RachelPerkel
RachelPerkel
2Capgemini Financial Services: All Rights Reserved
U.S. HNWI Wealth Grew 9% to $15.2 Trillion, Adding over $1 trillion of New Wealth
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2 4
3
5
Top 12 U.S. MSAs for HNWI Population and Wealth
Source: Capgemini U.S. Wealth Report 20-15
www.WorldWealthReport.com www.US-WealthReport.com
3Capgemini Financial Services: All Rights Reserved
Se-ries1
0%
20%
40%
60%
80%
54%49%
65%61%54%
45% 48%
22%34%
12%
35%
14%
Under 40s Have High Digital Demands for All Firm Interactions
Under 40 40+
HNWI Channel Importance for Different Wealth Management Capability Areas(% of HNWIs Noting High Importance), 2014
Source: Capgemini Analysis, 2014; Global HNW Insights Survey 2014, Capgemini, RBC Wealth Management, Scorpio Partnership
Se-ries1
0%
20%
40%
60%
80%
52%51%57%53% 55%52%
46%
25%
40%
19%
43%
20%
Se-ries1
0%
20%
40%
60%
80%
59%58% 58%45%
58%56%46%
26%36%
20%
41%
24%
In-Person/Phone
Internet E-mail Mobile Social Media
Video In-Person/Phone
Internet E-mail Mobile Social Media
Video
In-Person/Phone
Internet E-mail Mobile Social Media
Video
INFORM ENGAGE
TRANSACTBiggest gap lies in the newer digital channels
of mobile, social media, and video.
www.WorldWealthReport.com www.US-WealthReport.com
4Capgemini Financial Services: All Rights Reserved
Under 30s Have Lower Levels of Satisfaction, Loyalty, and Trust, And Are More Likely to Have Relationships with Multiple Firms
Source: Capgemini and RBC Wealth Management Global HNW Insights Survey, 2015
Key Differences of Under 30 HNWIs with Older HNWIs
www.WorldWealthReport.com www.US-WealthReport.com
5Capgemini Financial Services: All Rights Reserved
Younger HNWIs Propel Rise of Automated Advice in the U.S.
Note: Questions asked: “Would you ever consider having a portion of your wealth managed by an automated advisory service”?; “How much of your portfolio would you consider transferring to an automated advisor”?
Source: Capgemini and RBC Wealth Management Global HNW Insights Survey, 2015
Proportion of Wealth U.S. HNWIs are Willing to Transfer to Automated Advisory Services, Q1
2015
U.S. HNWI Willingness to Use Automated Advisory Services, Q1 2015
www.WorldWealthReport.com www.US-WealthReport.com
6Capgemini Financial Services: All Rights Reserved
Wealth Managers Greatly Underestimate HNWIs Propensity to Use Automated Advisory Services
Note: Questions asked: “Would you ever consider having a portion of your wealth managed by an automated advisory service?”; “In your view, would your HNW clients consider having a portion of their wealth managed by ‘automated advisors?”
Source: Capgemini and RBC Wealth Management Global HNW Insights Survey, 2015; Capgemini Wealth Manager Survey, 2015
HNWI and Wealth Manager Assessment of HNWI Propensity to Use Automated Advisory Services (by Region)
www.WorldWealthReport.com www.US-WealthReport.com
7Capgemini Financial Services: All Rights Reserved
https://www.worldwealthreport.com/apwr https://www.worldwealthreport.com/uswr #WWR2015
World Wealth Report 2015
#USWR2015https://www.worldwealthreport.com
Asia-Pacific Wealth Report 2015
U.S.Wealth Report 2015
Explore More Findings from Capgemini’s Wealth Reports
#APWR2015
www.capgemini.com/wealth