#1 Say please and thank-you
#3 Listen more than you talk
#4 Avoid saying, “To be honest”
#5 Treat everyone with respect
#7 Learn to ask high-value questions
#8 Gain agreement for the next steps
#9 Do what you say you will do when you say you will do it
#1O Under-promise and over-deliver
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#11 Send handwritten thank-you cards
Y o u r D a i l y A p p e t i z e r