CONTENTSMEANING AND DEFINIIONPROCESS OF LISTENINGTYPES OF LISTENINGIMPORTANCE OF LISTENING

Listening is defined as “receiving message in a thoughtful manner and understanding meaning in the message

MeaningIn simple words , listening is a process of receiving and

interpreting the spoken words.

while receiving and interpreting the spoken words, the listener is concerned with 4 factors, that is Sensing Message decoding or interpreting Evaluating Response

THE LISTENING PROCESS.

SENSING ENCODING EVALUATION RESPONSE

THE LISTENER HEARS SOUND

AND DOES

FOCUS ON

THEM.

THE LISTENER DECORES

OR INTERPRETS THE

MESSAGE

THE LISTENER EVALUATE

THE MESSAGE

THE LISTENER RESPONDS

TYPES OF LISTENING.Listening may be classified into the

following 6 types on the basis of purpose.Superficial listeningAppreciative listeningFocused listeningEvaluative listeningEmpathetic listening

Superficial listening

In this type of listening the listener has little awareness of the content of what is being said. The output in this type of listening is zero because the listener tends to ignore the message and is not able to concentrate on theme, main points & supporting details of the message.

Appreciative listeningThe main purpose of appreciative listening is

to get enjoyment and pleasure. A person listen & appreciate the person ideas & opinions. An appreciate listener is free from egoism. Listening to music & poetry requires appreciation listening.

Focused listening.Focused listening involves listening for

specific information. The main purpose is to get some specific information that might be used to take a decision.

Evaluative listening.The listener interprets and analyses what he

or she listens to in order to understand both the explicit as well as implicit message.

When we are listening to political speeches, sales talks, elocution contests etc it means a person who is listening should evaluate and judge on the message and decide whether to act upon or not.

Attentive listeningAttentive listening demands the complete

attention of the listener.It is basically active & intelligent in situations

such as group discussions, meetings, job interviews &so on.

Empathetic listeningIt is a type of listening where a listener

listens intensively to understand the person fully

I.e. deeply both emotionally as well as intellectually. In other words, it refers to listening not only through but also through eyes &heart.

IMPORTANCE/ BENEFITS/ PURPOSE OF LISTENING.Although the basic purpose of listening is to

receive information from various sources, there can be different purposes in listening one may listen to:To get an introductory idea of an oral message.To understand the main points of lectureTo discover the speaker’s idea during a conversationTo understand different viewpoint in order to contribute a discussionAim a broad understanding of the subject matter of a seminar

Continue….To Obtain specific information to understand new changes& development in a particular field.To broaden one’s outlook & understanding or seek evidence for one’s own point of view.It helps in in learning about people & how their minds work.It helps in understanding the problem clearly & solving the same.Listening builds trusts, we trust people who listen to us, and we are more open to their influence, guidance & persuasion.

…..It facilitates good relationship with people.CONCLUSION listening is the most frequent activity of

human being as well as an important event in the communication process. About 1\3rd of human communication is spent in speaking, writing & reading.

it is not exaggeration to state that more than 50% of the working day of an executive is spent in listening to some one.

SOURCES OF INFORMATIONTEXT BOOKS effective technical communication M ASHRAF RIZVIMANAGERIAL COMMUNICATION CHATHURVEDHI AND

MUKHESH ALICE MANI