listening skills(1)
TRANSCRIPT
8/3/2019 Listening Skills(1)
http://slidepdf.com/reader/full/listening-skills1 1/32
1
LISTENING SKILLS(I)
By MOKSHDA BHUSHAN
8/3/2019 Listening Skills(1)
http://slidepdf.com/reader/full/listening-skills1 2/32
2
The Plan
Introduction to listening
The Listening Process
Tips to become a good listener Class Activity 1
8/3/2019 Listening Skills(1)
http://slidepdf.com/reader/full/listening-skills1 3/32
3
What is listening?
³We were given two ears but only one mouth.
This is because God knew that listening wastwice as hard as talking.´
What do we understand by listening?
What is the difference between listening andhearing?
Different words formed from listening &hearing
How do we listen? Scientific, biologic process
8/3/2019 Listening Skills(1)
http://slidepdf.com/reader/full/listening-skills1 4/32
4
Practice makes perfect
You probably spend more time using your
listening skills than any other kind of skill. Like
other skills, listening takes practice.
People need to pr actice and acquire skills to be
good listeners, because a speaker cannot throw you
information in the same manner that a dar t player
tosses a dar t at a passive dar tboard.
Information is an intangible substance that must be
sent by the speaker and received by an active
listener.
8/3/2019 Listening Skills(1)
http://slidepdf.com/reader/full/listening-skills1 5/32
5
WHAT DOES IT REALL Y MEAN TO LISTEN?
Real listening is an active
process that has three basic
steps.
8/3/2019 Listening Skills(1)
http://slidepdf.com/reader/full/listening-skills1 6/32
6
Step 1: HEARING
Hearing just means listening enough to catch
what the speaker is saying. For example, sayyou were listening to a repor t on zebr as, and
the speaker mentioned that no two are alike.
If you can repeat the f act, then you have
heard what has been said.
8/3/2019 Listening Skills(1)
http://slidepdf.com/reader/full/listening-skills1 7/32
7
STEP 2: UNDERSTANDING
The next par t of listening happens when you
take what you have heard and understand
it in your own way. Let's go b
ack
tothat
repor t on zebr as. When you hear that no two
are alike, think about what that might mean.
You might think, "Maybe this means that the
pattern of stripes is different for each zebr a."
8/3/2019 Listening Skills(1)
http://slidepdf.com/reader/full/listening-skills1 8/32
8
Step 3: Processing/ Judging
what you have heard
Af ter you are sure you understand what the speaker has said,think about whether it makes sense.
Do you believe what you have heard? You might think, "Howcould the stripes to be different for every zebr a? But then again,
the fingerprints are different for every person. I think this seemsbelievable."
You will then reach your own conclusion, or be able to relate tothe topic and get the bigger picture in your mind, structure it andstore it in either your long term or shor t term memory.
If you judge someth
ing is impor ta
nt, you will defini
tely s
aytoyourself: ³ah, I must remember that.´ But if you don¶t listen well,
chances are that you will forget within 10 minutes of havingheard it.
8/3/2019 Listening Skills(1)
http://slidepdf.com/reader/full/listening-skills1 9/32
9
TIPS TO BE A GOODLISTENER
Pr actice Active Listening
8/3/2019 Listening Skills(1)
http://slidepdf.com/reader/full/listening-skills1 10/32
10
Become a better listener-
practice active listening
Active listening is a vital par t of good
communication.
Mirroring, par aphr asing, and clarification are
examples of active listening skills that have been
demonstr ated to be effective for reaching
understanding. Most communication exper ts
recommend some variation of these skills.
Use them to bridge the gap in your listeningdifferences. To listen effectively you should CARE
for those you're listening to:
8/3/2019 Listening Skills(1)
http://slidepdf.com/reader/full/listening-skills1 11/32
11
The C.A.R.E. approach
C - concentr ate - focus on the speaker
A - acknowledge - through body language - nod
your head occasionally or say µuh-huh¶ or such
phr ases
R - respond - ask questions for clarification and
interest, and give feedback
E - empathize - share in the speaker¶s emotions and
feelings in a non-judgmental way. Validate your
speaker¶s point of view, and make him/her feel that
he/she is heard..
8/3/2019 Listening Skills(1)
http://slidepdf.com/reader/full/listening-skills1 12/32
12
Be Positive
Embr ace a positive approach and
attitude. We get more in life of what we
concentr at
e on. A positive conversation is more likely when
you star t it in a positive way.
It sets the tone and will determine where the
focus of the conversation is likely to head.
8/3/2019 Listening Skills(1)
http://slidepdf.com/reader/full/listening-skills1 13/32
13
Focus on the Speaker
Give your full attention on the person who is
speaking. Don't look out the window or at what else
is going on in the room.
Look at the speaker¶s f ace, listen to what is being
said, and also what is not being said.
E.g. if I say ³ Lawyers are clever. Lawyers are also
rich. I want to be a lawyer.´, what do I mean to say?
Connotation, double meanings, insinuations, etc
8/3/2019 Listening Skills(1)
http://slidepdf.com/reader/full/listening-skills1 14/32
14
2. Keep your mind focused
Make sure your mind is focused, too.
It can be easy to let your mind wander if you think
you know what the person is going to say next, but
you might be wrong!
If you feel your mind wandering, change the position
of your body and try to concentr ate on the speaker 's
words.
Another good trick is to eat a toffee or something
when you feel your mind is switching off. It helps to
re-focus.
8/3/2019 Listening Skills(1)
http://slidepdf.com/reader/full/listening-skills1 15/32
15
3.Do not interrupt
Let the speaker finish before you begin totalk. Speakers appreciate having the chanceto say everything they would like to say
without being interrupted. When you interrupt,it looks like you aren't listening, even if youreally are.
Interrupting is also impolite. It breaks thethread of thought of the speaker. Give theperson the time to finish will ensure you alsowill have the time then to have your say.
8/3/2019 Listening Skills(1)
http://slidepdf.com/reader/full/listening-skills1 16/32
16
4. Finish listening before
speaking
Let yourself finish listening before you
begin to speak! You can't really listen if you
are busy
thinking
abou
t how you will coun
ter the arguments of the speaker.
It helps to make notes while listening
because it helps you structure your ideas at
the same time you record the structure of thespeaker.
8/3/2019 Listening Skills(1)
http://slidepdf.com/reader/full/listening-skills1 17/32
17
5. Listen to main ideas
The main ideas are the most impor tant points
the speaker wants to get across. They may
be mentioned
at th
e sta
r tor end of
a ta
lk,andrepeated a number of times. Pay special
attention to statements that begin with
phr ases such as "My point is..." or "The thing
to remember is..."
8/3/2019 Listening Skills(1)
http://slidepdf.com/reader/full/listening-skills1 18/32
18
6. Ask questions
If you are not sure you understand what the
speaker has said, just ask. It is a good idea to
repeat
in your own words what
th
e spea
ker said so that you can be sure your
understanding is correct.
E.g. you might say, "When you said that no
two zebr as are alike, did you mean that thestripes are different on each one?"
8/3/2019 Listening Skills(1)
http://slidepdf.com/reader/full/listening-skills1 19/32
19
7. Give feedback non-verbally
Sit up str aight and look directly at thespeaker. Now and then, nod to show that youunderstand. Tilting your head to one side
shows you are very attentive to what thespeaker is saying.
At appropriate points you may also smile,frown, laugh, or be silent. These are all waysto let the speaker know that you are reallylistening. Remember, you listen with your f ace as well as your ears!
8/3/2019 Listening Skills(1)
http://slidepdf.com/reader/full/listening-skills1 20/32
20
8. Think fast
Remember: time is on your side! Thoughts
move about four times as f ast as speech. With pr actice, while you are listening you will
also be able to think about what you are
hearing, really understand it, and give
feedback to the speaker.
8/3/2019 Listening Skills(1)
http://slidepdf.com/reader/full/listening-skills1 21/32
21
CLASS ACTIVIT Y 1
Scene: Child standing in front of his Dad, just bursting to tell himwhat happened in school. Unfor tunately, dad has the paper infront of his f ace and even when he drops the paper down half-way, it is visibly apparent that he is not really listening. How do
you make him listen to the child? A student solved the problem of getting dad to listen from behind
his protective paper wall. Her solution was to say, "Move your f ace, dad, when I'm talking to you.'' This simple solution will forceeven the poorest listener to adopt effective listening skillsbecause it captures the essence of good listening.
Pr actice in teams of two, where one talks and one will pretendnot to listen attentively. Have many people talk at the same time.Can you make out what is being said? Are you able to listen?Can you make sense? Can we multi-task with listening?
8/3/2019 Listening Skills(1)
http://slidepdf.com/reader/full/listening-skills1 22/32
22
HOW TO LISTEN TO YOUR LECTURES
Very impor tant!!!
8/3/2019 Listening Skills(1)
http://slidepdf.com/reader/full/listening-skills1 23/32
23
Introduction
The aver age college student spends about 20 hours per week in class listening (or per haps I should say ³hearing" or
³daydreaming´--!!) to lectures. Effective listening will ensure you will spend
less time studying when exams come,because you assimilate 50 % if you listen andprocess the information correctly.
So,to improve your listening skills, applysome of the following str ategies:
8/3/2019 Listening Skills(1)
http://slidepdf.com/reader/full/listening-skills1 24/32
24
1. Eye contact
Maintain eye contact with the instructor .
Of course you will need to look at your
notebook to write your notes, but eye contact
keeps you focused on the job at hand and
keeps you involved in the lecture.
8/3/2019 Listening Skills(1)
http://slidepdf.com/reader/full/listening-skills1 25/32
25
2. Focus on content
Focus on content, not delivery. Have you
ever counted the number of times a teacher
clears his/her throat or flicks her hair in a
fif teen minutes period? If so, you weren't
focusing on content.
Visualize the structure of the lesson. If you
are following, the lecture plan will emergegr adually and you will get the macro-picture
of the lesson.
8/3/2019 Listening Skills(1)
http://slidepdf.com/reader/full/listening-skills1 26/32
26
3. Stay objective
Avoid emotional involvement. When you
are too emotionally involved in listening, you
tend to hear what you want to hear--not what
is actually being said. Try to remain objective
and open-minded.
8/3/2019 Listening Skills(1)
http://slidepdf.com/reader/full/listening-skills1 27/32
27
4. Avoid distractions
Don't let your mind wander or be distr acted
by the person shuffling papers near you.
If the classroom is too hot or too cold try toremedy that situation if you can.
Do not encour age side whispers or friends
disturbing you.
8/3/2019 Listening Skills(1)
http://slidepdf.com/reader/full/listening-skills1 28/32
28
5. Listen to process
Treat listening as a challenging mental
task. Listening to an academic lecture is not
a passive act--at least it shouldn't be.
You need to concentr ate on what is said so
that you can process the information into your
mind and into your notes.
8/3/2019 Listening Skills(1)
http://slidepdf.com/reader/full/listening-skills1 29/32
29
6. Mental Mapping
Stay active by asking yourself mental questions.
Active listening keeps you on your toes.
Here are some questions you can ask yourself as
you listen. What key point is the professor making?How does this fit with what I know from previous
lectures? How is this lecture organized? What
implications does it have on other issues? This will
increase your analytical and reasoning powers.
8/3/2019 Listening Skills(1)
http://slidepdf.com/reader/full/listening-skills1 30/32
30
7. Think, think, think!
Use the gap between the rate of speech
and your rate of thought. You can think
f aster than the lecturer can talk. That's one
reason your mind may tend to wander. All the
above suggestions will help you keep your
mind occupied and focused on what being
said. You can actually begin to anticipatewhat the professor is going to say as a way to
keep your mind from str aying.
8/3/2019 Listening Skills(1)
http://slidepdf.com/reader/full/listening-skills1 31/32
31
CONCLUSION
Your mind does have the capacity to:
listen,
think,
write and,
ponder at the same time, but it does takepr actice.
The more you will pr actice, the sharper your br ain will become, and the more your teacher will be impressed by you!
8/3/2019 Listening Skills(1)
http://slidepdf.com/reader/full/listening-skills1 32/32
32
THANK YOU!
Any questions?