listening skills for boosting communication
TRANSCRIPT
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Listening Skills for Boosting
Communication
George Cassar Trainer &
Performance Consultant 10/6/16
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Ever Feel Like This?
It's Not The Nail
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Objectives
• Assess listening skills and work to overcome listening filters
• Apply effective approaches to deal with different types of listeners
• Engage others by asking factual, causative, and values-based questions
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Barriers to Listening
Sender Receiver
Message
Feedback
Filter
Filter Filter
Filter
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You are a skilled listener. Obtain a second opinion to make sure you have an accurate perception of your listening skills
Listening is a top priority for you
You listen when it’s convenient for you
You are an occasional listener
You are brutally honest and have a great potential for improvement
Listening Skills Scoring
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Listening Scale
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Ignore
Attentive
Selective
Pretend
Empathetic
Levels of Listening
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Listening Principles
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What You See Is What You Get
Positive Body Language
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What You See Is What You Get
Negative Body Language
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Seven Types of Listeners
• The “Preoccupieds”
• The “Out-to-Lunchers”
• The “Interrupters”
• The “Whatevers”
• The “Combatives”
• The “Analysts”
• The “Engagers”
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Discussion Points
• For each type, discuss:
• The impact of that type of listener on others
• Tips for overcoming this tendency in ourselves
• Suggestions for dealing with this type of listener
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Questioning Building Blocks
• Elementary
• Elaborative
• Evaluative
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The Innerview: Types of Questions
• Factual
• Causative
• Values-based
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Response Generators
• Oh?
• In what way?
• How so?
• Tell me more…
• Give me an example…
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Summary
• Assessed listening skills and work to overcome listening filters
• Applied effective approaches to deal with different types of listeners
• Engaged others by asking factual, causative, and values-based questions