listening skills
DESCRIPTION
techniques and guidesTRANSCRIPT
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4 Techniques to Listen Actively
Communication Skills 13
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Be ready to listen
• Adopt physical signs of being ready to listen• Exercise eye contact with the speaker• Focus• Motivate yourself to listen
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Disregard thoughts and feelings
• Listen regardless of your thoughts or feelings• Listen first; do not respond negatively at once• Avoid being "turned-off" • Give the speaker the chance to drive his/her
point
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Adjust to the listening goals of the situation
• Goal: to understand, to retain information, and to listen critically
• This is to receive the exact message of the speaker
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Know the advantages
• Identify the advantages of listening to the speaker
• Information is useful!• Be motivated to listen
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Guides to Effective Listening
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Look for meaning
• Listen not only for words but for meaning behind the words
• Nonverbal communication matters (eg. gestures)
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Focus!
• Concentrate on the message• Do not yield to distractions
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Do not judge
• Avoid premature dismissal of the subject or speaker as uninteresting
• Biases and judgement should NEVER interfere with your listening
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Stop faking it.
• Do not fake attention just to be polite
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Ice breaker!
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Don't get offended
• Do not let emotional words arouse personal antagonism
• Maintain an open mind• Hate the speaker? Do it later.
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Isip isip din pag may time
• If there is an opportunity to analyze what the speaker has just said, do so.
• You have a thought-speed advantage. Use it!• People can speak 120-180 words per minute;
400 and more words in listening.
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Again, do not judge
• Do not focus on the speaker's speech or physical defect. Rather, focus on his/her message.
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Do not discourage the speaker
• Negative metacommunication cues could dampen the speaker's mood and enthusiasm. As a result, the speech may end prematurely.
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Wise notetaking matters
• Slow notetaking can make you miss more information than you think.
• Learn to use abbreviations and notetaking techniques
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Use 5 thinking strategies
• Visualization- mental pictures• Association- relate familiar info with new info• Memory magic- play memory tricks • Chunking- sorting info to large sections• Focusing- remember the most important info
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Use the five E's to interpret meaning
• Eyes- visual interpretation• Ears- hear to interpret• Experience- information from the past• Evaluation- making judgements by connecting
the message to ideas or feelings• Effort- to respond
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Repeat, repeat, repeat
• Hearing info more than once helps you to remember
• Repeat information to yourself a number of times
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Point it out
• Distinguish between main points and subordinate points
• Identify important points
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Thank you for listening!