listening skills
TRANSCRIPT
What is listening ? Difference between listening & hearing? Types of listening Active vs passive listening Barriers to Effective Listening Importance of listening
CONTENTSCONTENTS
What is listeningWhat is listening Listening vs. HearingListening vs. Hearing Types of ListeningTypes of Listening Difference between Active & passive listeningDifference between Active & passive listening Barriers to Effective ListeningBarriers to Effective Listening Tips for Effective ListeningTips for Effective Listening Importance of ListeningImportance of Listening ConclusionConclusion
Agenda
• LISTENING is the process of receiving, constructing meaning from, and responding to spoken and/or nonverbal messages; to hear something with thoughtful attention
• Listening is the absorption of the meanings of words and sentences by the brain. Listening leads to the understanding of facts and ideas.
What is listening ?
Hearing- physical process; natural; passive
Listening- physical & mental process; active; learned process; a skill
Listening is hard!
You must choose to participate in the process of listening.
Listening vs. Hearing
Appreciative listening
Empathetic listening
Comprehensive listening
Critical listening
Types of Listening
PHYSICAL BARRIER
Two major physical constraints of effective listening are
Noise environment.
Learning Impairment
PSYCHOLOGICAL BARRIER
It consists of thoughts It consists of thoughts and feelings and feelings that people from listening that people from listening to what is said.to what is said.
LANGUAGE PROBLEM
For effective listening language is important. Better to use simple words and avoid unfamiliar
words
NON VERBAL DISTRACTIONS
This symbol having different meanings in different countriesUK & USA=OKJAPAN=MONEYRUSSIA=ZEROBRAZL=INSULTINDIA=GOOD
THOUGHT SPEED
Quest:2+2…Listener:2+2=4But actual question is… 2+2+4=? Listeners thought speed is faster than the speakers expression speed
Tips for Effective Listening
DO’sDO’s
Be mentally prepared to listen Evaluate the speech not the
speaker Be unbiased to the speaker by
depersonalizing your feelings Fight distractions by closing
off sound sources Be open minded Ask questions to clarify and
not to overshadow intelligence Paraphrase from time to time Send appropriate non-verbal
signals time to time
Don’tsDon’ts
Not to pay undue emphasis on vocabulary as you can use the context to understand the meaning
Not to pay too much attention to the accessories and clothing of the speaker
Not to prepare your responses while the speaker is speaking
Avoid preconceptions and prejudices
Not to get distracted by outside influences
Not to interrupt too often Not to show boredom
Importance of listening
“If we were supposed to talk more than listen, we would have been given two mouths and one ear.”
Mark Twain
Listening builds stronger relationships
…creates a desire to cooperate among people
because they feel accepted and
acknowledged.
Listening reduces stress and tension
…minimizes confusion and misunderstanding, eliminating related stress and tension
Good listening helps you to take better decisions and make
better policies in organization. On the contrary lack of proper listening can lead to
embarrassing situations because of a gap in coordination and understanding.
Implications
Listening is a critical communication skill for managers and
consultants, as well as for all of us in our personal lives. You do not listen with just your ears. You listen with your eyes and with
your sense of touch. You listen with your mind, your heart, your imagination. (Egan Gerard)
A good conversationalist is popular, a good listener even more so. Talk only if you have something to say.
You can't negotiate effectively until you understand what the other person wants.
Active listening, is crucial to achieving your ultimate communication objectives.
By practicing you can develop these skills.
Conclusion