listening in group
TRANSCRIPT
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LISTENING INGROUPGROUP 5 10ECE
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Chapter objectives:
1 The cha!!e"#e o$ !iste"i"# i" #ro%ps
& T'pe o$ !iste"i"#
( Gro%p ro!es a") !iste"i"#
* I+provi"# !iste"i"#
5 Specia! !iste"i"# Cha!!e"#es
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,o- i+porta"t it is.
,o- -e!! )o -e !iste".
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Nat%re o$ !iste"i"#
Definition: The abi!it' to %")ersta")/ a"a!' e/respect/ a") appropriate!' respo") to the+ea"i"# o$ a"other perso" s spo2e" a")
"o"verba! +essa#es
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Difference between
listening andhearing:Liste"i"# is i"corporati"# -or)s a")
their +ea"i"#s b' co+prehe")i"# thesa+e,eari"# )oes "ot i"vo!ve a"'%")ersta")i"#
3ctive !iste"i"# is a" esse"tia! s2i!! $or aprese"ter 3ctive !iste"i"# is ac4%ire)-ith atte"tio" a") %")ersta")i"# i)eas
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Cha!!e"#es o$ !iste"i"# i"
#ro%psListening is +ore )i$$ic%!t i" #ro%ps tha" i" a!+ost a"' other co++%"icatio" sit%atio"
1 6irst/ i" a t'pica! o"e7o"7o"e co"versatio" 'o% re probab!' #oi"# to !iste" abo%t 508 o$ theti+e Co+pare that to 'o%r participatio" i" a #ro%p/ i" -hich 'o% re !i2e!' to spe") bet-ee"958 a") 08 o$ 'o%r ti+e !iste"i"#
& Seco")/ %"!ess 'o% 2"o- each o$ the other +e+bers o$ a #ro%p ver' -e!!/ 'o% +a' "ota)e4%ate!' #a%#e their 2"o-!e)#e a") perspectives o" a #ive" topic be$ore it s )isc%sse)
( 'o% !! "ee) to -or2 partic%!ar!' har) to )isti"#%ish bet-ee" vita! +essa#es a") ro%ti"e/ orirre!eva"t o"es
* i" a #ro%p 'o% have !ess o$ a" opport%"it' to i"$!%e"ce others tho%#hts a") actio"s tha"'o% )o i" o"e7o"7o"e co++%"icatio"
5 Liste"i"# $or !o"# perio)s preve"ts 'o% $ro+ re!easi"# so+e o$ 'o%r o-" e"er#' a") +a2es'o% !ess pro)%ctive
9 i" a #ro%p 'o% have !ots o$ ti+e to )a')rea+ so 'o% are !i2e!' to #et )istracte)
; it +a' be har)er to !iste" i" a #ro%p beca%se o$ the e
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Tips to be #oo) at
!iste"i"# i" #ro%ps1 =o 'o% revie- 'o%r "otes or the a#e")a be$ore the be#i""i"# o$
a +eeti"#. be prepare)
& =o 'o% +a2e 'o%rse!$ !iste" eve" -he" the topic or +e+bers
co++e"ts are bori"#. be co"trib%te) a") s%pportive( =o 'o% !iste" objective!' eve" i$ 'o% )o" t a#ree -ith or !i2e
-hat so+eo"e sa's. be objective
* =o 'o% as2 4%estio"s i$ 'o% )o" t %")ersta") or i$ 'o% "ee)c!ari$icatio". be proactive
5 =o 'o% +a2e e'e co"tact -ith #ro%p +e+bers )%ri"# a)isc%ssio". be co""ecte)
9 Ca" 'o% s%++ari e the +ai" poi"ts o$ a )isc%ssio" at itsco+p!etio". be co+prehe"sive
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T'pes o$ !iste"i"#
=iscri+i"ative Liste"i"#Co+prehe"sive Liste"i"#E+pathic Liste"i"#3"a!'tica! Liste"i"#
3ppreciative Liste"i"#
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=iscri+i"ative Liste"i"#
The abi!it' to )isti"#%ish a%)itor' a")>or vis%a!sti+%!i
NotesIt i"vo!ves the abi!it' to +a2e c!ear/ a%ra!)isti"ctio"sa+o"# the so%")s a") -or)s i" a !a"#%a#e
=iscri+i"ative !iste"ers a!so "otice "o"verba!behavior
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E+pathic Liste"i"#
=e$i"itio"
3 $oc%s o" the %")ersta")i"# o$ a +e+ber?ssit%atio"/ $ee!i"#s/ or +otives
Notes
3"s-ers ,o- )o #ro%p +e+bers $ee!.
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3"a!'tica! Liste"i"#
=e$i"itio"
3 $oc%s o" eva!%ati"# a") $or+i"# appropriateopi"io"s abo%t a +essa#e
Notes
3"s-ers @hat is +' opi"io".
Re4%ires both critica! thi"2i"# a") a"a!'sis
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3ppreciative Liste"i"#
=e$i"itio"
3 $oc%s o" the -a' #ro%p +e+bers thi"2 a")spea2 i"c!%)i"# the -a' the' choose a") %se
-or)s/ the abi!it' to %se co+e)ic re!ie$e$$ective!'/ etc
Notes
3"s-ers =o I !i2e or va!%e -hat a"other #ro%p+e+ber has sai).
3ppreciative !iste"i"# s2i!!s he!p %s e"jo' a")ac2"o-!e)#e #oo) ta!2 i" #ro%ps
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4%i
Aob a") Ra' prese"t ver' )i$$ere"t so!%tio"s to aprob!e+ @hich t'pe o$ !iste"i"# sho%!) the #ro%p%se to assess their propose) so!%tio"s.
aB3"a!'tica! !iste"i"#
bBE+pathic !iste"i"#
cBCo+prehe"sive !iste"i"#
)B3ppreciative !iste"i"#
eB=iscri+i"ative !iste"i"#
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Gro%p Ro!es a")
Liste"i"#De+bers -ho ass%+e i+porta"ttas2 ro!es are o$te" #oo)co+prehe"sive a") a"a!'tica! !iste"ersDe+bers -ho ass%+e i+porta"t+ai"te"a"ce ro!es are o$te" #oo)e+pathic a") appreciative !iste"ers
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Lea)ership a") Liste"i"#
E$$ective Lea)ers:
are #oo) !iste"ers
2"o- -he" a") ho- to %seco+prehe"sive/ e+pathic/a"a!'tica!/ a") appreciative
!iste"i"#are proactive !iste"ers
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IDPRO ING LISTENING
& +ajor Liste"i"#Strate#ies:
Use 'o%r e
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E
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Use Your Extra
Thought Speed to :
E"ha"ce co+prehe"sive a")a"a!'tica! !iste"i"#I)e"ti$' a") s%++ari e 2e'i)eas
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3pp!' the
Go!)e" Liste"i"# R%!eListe" to others as 'o% -o%!)have the+ !iste" to 'o%
S%spe") 'o%r o-" "ee)s/'o%r o-" a#e")a i" or)er to!iste" to so+eo"e e!se s
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Positive Liste"i"#
3ttit%)eI"tereste)Respo"sib!eCo"ce"tratePatie"t a") -ait )o" t i"terr%ptB
Ope"7+i")e)
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Liste"i"# Strate#ies
Liste" $or +ai" i)easOverco+e )istractio"sListe" to "o"verba! behaviorsListe" be$ore 'o% !eap
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GRR3P6 Strate#'
,o- abo%t strate#ies $or LISTENING i" CL3SS .
PRE=ICT
GUESS 6OCUS
3S
RESPON= RE IE@
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Male- e!ale Listening
Men are +ore !i2e!' to beco+prehe"sive a") a"a!'tica!!iste"ers De" te") to hear $acts
"o!en are +ore !i2e!' to bee+pathic a") appreciative!iste"ers @o+e" are %s%a!!' +orea-are o$ the +oo) o$co++%"icatio"
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Tips i" re!atio"ship $or
+e"@he" 'o% have a ta!2 -ith 'o%r#ir!$rie")/ a!-a's +a2e a praise
to her a") sa' -or)s s-eet!'a") #e"t!' 3voi) sa'i"#so+ethi"# !o#ica! a")a"a!'tica! or %se $acts/ #ir!s)o" t !i2e it
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D'ers7Ari##s H Liste"i"#
#ntro$erts: Goo) co+prehe"sive !iste"ers
Extro$erts: Dore ea#er to spea2 tha" !iste"
Sensors: Liste" $or $acts a") $i#%res I"t%itive:Liste" $or 2e' i)eas a") the+es
Thin%ers: E$$ective a"a!'tica! !iste"ers
eelers: E$$ective e+pathic !iste"ers
&udgers: Leap to co"c!%sio"s
'ercei$ers: E$$ective appreciative !iste"ers
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@rap Up
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What is the definition of paraphrasing?
Paraphrasi"# is the abi!it' to restate -hatpeop!e sa' i" a -a' that 'o% ca"
%")ersta") the+ +ore c!ear!' o% #obe'o") the -or)s 'o% hear to %")ersta")the %")er!'i"# +ea"i"# a") $ee!i"#se
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When you use paraphrasing you should:
E"s%re co+prehe"sio" be$ore eva!%atio"
Reass%re others that 'o% -a"t to %")ersta") the+
C!ear %p co"$%sio" a") as2 $or c!ari$icatio"
S%++ari e !e"#th' co++e"ts
,e!p others %"cover tho%#hts a") $ee!i"#s
Provi)e a sa$e a") s%pportive co++%"icatio" sit%atio",e!p others reach their o-" co"c!%sio"s
The 3rt o$ Paraphrasi"#
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'araphrase (ontent Find new words to express the same meaning.
'araphrase Depth Match the emotions to the speakers meaning.
Para phrase Meaning Do not add unintended meaning or complete the
person's sentence.'araphrase Language
Use simple language to ensure accuracy.'araphrase Non$erbal
Understand what the body language (gestures, facial
expressions of speakers implies.
T'pes o$ Paraphrasi"#
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U")ersta") the -or) Listen Chi"ese Character $or Liste"i"#
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U")ersta") the -or) Listen Chi"ese Character $or Liste"i"#
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What is Note-Taking ?
Note-ta%ing is the practice o$recor)i"# the esse"ce o$ thei"$or+atio" capt%re) $ro+a"other so%rce i" a short a")c!ear $or+
Ta2i"# Notes i" Gro%p
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And why Note-Taking is needed?
Certai"!' %po" heari"#/ 'o% -i!! re+e+ber -hat 'o% have!iste"e)/ eve" s+a!! )etai!s A%t/ it is possib!e that 'o% -i!!
$or#et the i"$or+atio" i" ti+e So %si"# Note-Taking he!ps $ree 'o%r +i") $ro+ tr'i"# to
reca!! ever'thi"# b%t 'o% ca" retrieve i"$or+atio" 'o% -a"t ata"'ti+e -ith acc%rac' a") co"ve"ie"ce
Note7Ta2i"# he!ps 'o% %")ersta") +ore abo%t -hat 'o%
hear/ he!ps 'o% s%++ari e a") estab!ish 'o%r o-" ar#%+e"tabo%t -hat 'o% have absorbe)
Ta2i"# Notes i" Gro%p
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Sa+p!e 6or+ $or Deeti"# Notes
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Se!$7Liste"i"# i" Gro%ps
1 @hat )o I -a"t to sa'.
& @hat are the co"se4%e"ces o$ sa'i"#
-hat I -a"t to sa'.( ,ave I !iste"e) co+prehe"sive!'.
* ,ave I !iste"e) critica!!'.
5 ,ave I !iste"e) e+pathica!!'.
9 ,ave I !iste"e) appreciative!'.
; So/ -hat sho%!) I sa'.
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Liste"i"# 3ssess+e"t
=o 'o% T%"e o%t peop!e -ho sa' thi"#s 'o% )o" t
a#ree -ith or )o" t -a"t to hear.O$te" i"terr%pt a spea2er.
=a')rea+ )%ri"# +eeti"#s or prese"tatio"s.
Give the appeara"ce o$ !iste"i"# -he" 'o%are "ot.
Liste" to a spea2er -itho%t j%)#i"# orcritici i"#.