listen, listen, listen success through ideas and innovation management
TRANSCRIPT
LISTEN, LISTEN, LISTEN
Success through Ideas and
Innovation Management
People love using OrganisedFeedback our Idea & Innovation management platform.
That’s because we designed it like Steve Jobs wanted...
“Work hard to make it simple.”
Simple can be harder than complex: you have to work hard to get your thinking clean to make it simple. But it's worth it in the end because once you get
there, you can move mountains".
Participant Journey Innovation Team
A creative ideas community Idea review process
The participant journey
Share Participate Navigate Include Feedback
Sharing ideas and initiatives
Votes, dialogue, evidence-led
Intuitive and personal
Profiles, alerts, Communication
Made part of the process
Write down your thoughts 24/7
Share Participate Navigate Inclusion Feedback
• Describe itWrite your idea. State the issue and the benefits
• Share itCrowd source comments; have dialogue
• Classify itNote the subject and category
• Route itGet it in front of the right people
• Augment itUpload documents in support; add links
Participate
Share Participate Navigate Inclusion Feedback
• VotePromote or demote ideas
• CommentImprove an idea, start a discussion
• RateRate other participant comments
• FollowFollow your favourite ideas
• ConnectConnect with the creator of the idea
Personal Navigation
Share Participate Navigate Inclusion Feedback
• Find by... Filter by subject, tags and categories
• PopularitySee which ideas have the most activity
• StatusSee which ideas are planned, completed etc
• Date/votesFilter by most recent and top ideas
• My ideasView a history of ideas you have submitted
Inclusion
Share Participate Navigate Inclusion Feedback
• Status updatesAutomated alerts when status changes
• New activityHighlighted ideas since last login
• E-mail alertsIdeas delivered to your inbox
• ProfilesTrack all activity and history
• LeaderboardSee where you are on the contributor list
Feedback
Share Participate Navigate Inclusion Feedback
• Idea feedbackModerator comments and next steps
• Idea activity statsShowing the community levels of activity
• SessionsManagement can respond to special topics discussed
• Success StoriesBlog keeping you up to date with the latest successes
• CommunicationOne to one communication with idea creators
Participant Journey Admin Setup for launch
A creative ideas community Ideas review process
Setup tasks
Idea Review Process
View Report Update Communicate
View ideas, votes, comments
Export ideas to innovation team
Update idea status online
Communicate outcomes
View contributions
View Report Update Communicate
• ReviewMonitor ideas, context, duplication.
• AssignPost managements comments and questions
• Ask for elaboration Pose question, respond to comments
Innovation Team Reports
View Report Update Communicate
• Innovation HorizonList of all ideas, initial reviews
• Ideas by Category• Ideas by Status
Ideas can be further monitored
• Ideas by Priority...High, medium, low – run report by priority
• By Award.Enabling easier communication
Update & Feedback
View Report Update Communicate
• Idea StatusUpdate status to inform the whole community
• Post CommentsPost managements comments and questions
• Attach DocumentsRoute to the right department
• AssignAssign idea to an individual or department
• DialogueIndividual dialogue with author
Success Stories
View Report Update Communicate
• AcknowledgeHelps to motivate others
• PublicisePromote Innovation and success
• RewardOffer awards, prestige