[email protected] the portal is the future u one-stop shopping for everything an employee needs u an...
TRANSCRIPT
The Portal is the future
One-stop shopping for everything an employee needs
An intuitive way to navigate Changing how people work Actually finding the info you need
Amerada Hess surveyed its employees and found that they were spending 35 percent of their productive time searching for information on the corporate network or the Internet.
Source: Knowledge-Management Intranets, Corporate Executive Board, 2000
Portal stats
85% of global 2000 companies have deployed or are deploying internal or employee Portals.Source: Meta Group
The Delphi Group in Boston interviewed 300 organizations and found that 55% have Portal projects underway.
According to Forrester, companies should expect to spend $1.5M on their Portal over two years, primarily in aggregating data.
It’s Portalmania!!
Defining the Portal
a.k.a. cockpit, webtop, dashboard, gateway, hub
similar to Internet counterparts Excite, my Yahoo, my AOL
changing the way we work and do business
personalized, intelligent access to info and tools
supports business goals
HRHR FinanceFinance ITIT LegalLegal CommComm
Faci
litie
s
Faci
litie
s
Users don’t care who provides info
PayrollPayrollFinanceFinanceITITHRHR
Evolution of the Portal
Gen 1Brochure-ware
Gen 2Self Service
Gen 3 My Portal
Organization Hierarchical Sharedaccountability
User-centric
Interactivity Static, text-based
Self servicetransactions
Sophisticated dataintegration
UserExperience
One to many Personalized,customized
Advancedpersonalization
Goal Paperelimination
Automation,reduced costs
Integrated portal
Traits Measurement= hits
Tolerable, but stillawkward
Multiple deliveryplatforms
ee relevance
silo
/hie
rarc
hy b
ust
ing
personalization
Silo busting
“Inside large corporations, the emergence of universal, open standards for exchanging information over intranets will foster cross-functional teams and will accelerate the demise of hierarchical structures and their proprietary information systems.”
From Blown to Bits: How the New Economics of Information Transforms Strategy, Evans and Wurster, 2000
The future: super Portal
Internal advertising ($$) Alerts Highly personalized Instant publishing/messaging Intelligent data monitoring Just in time delivery Modeling Forecasting Live scorecards/indicators
WHY? The payoff
ROI—Increased efficiency and satisfaction, reduced costs
Alignment with organizational objectives
One interface to new and legacy tools One-voice and seamless messaging A satisfying place to work—increased
talent acquisition and retention
Common arch/nav
All areas use the same navigation so that it’s always easy to find things Branding continues throughout the site New areas are easily accommodated by a
flexible, defined architecture User always knows that they’re within the
Portal
Large companies are adopting as a way to finally pull their intranet activities together
