lippman reed pllc collection litigation program overview

Collect With Respect™

The Lippman & Reed Building

1325 N. Wilmot Road Tucson, AZ 85712

lippmanreed.com

Nationwide Collection &

Litigation Program Overview


Lippman & Reed would like to express our appreciation for allowing us to present you with an

overview of our nationwide collection and litigation program.

We would be honored to provide your collection and litigation representation and would like to

take this opportunity to point out what makes our firm different. Our founders have been in the

collection business for over 35 years, and during that time it became clear what core qualities

clients require from their collection and litigation representation. What makes us stand apart is

we built our firm from the ground up based upon those needs.

Nationwide Collection & Litigation

Brand Management & Collect With Respect™

Expedient Workflows

Maximized Recovery Results

Responsive Client Support

Customized Status & Statistical Reports

Internal & Network Attorney Audit Controls

Advanced Technology

Data Security & Compliance

Thank You

Lippman & Reed, PLLC is headquartered in Arizona and provides nationwide collection and litigation representation to our clients. For efficiency our clients prefer to have counsel that provide representation nationwide, and we are meeting that need head on. We are currently licensed in 8 states, and pending admission in New Mexico. Additional licensing in Nebraska, Kansas, Idaho, and Oklahoma is slated for 2016. For those states that we are not yet licensed, Lippman & Reed is able to place and closely monitor collection and suit activity through our nationwide network of attorneys. Attorneys we work with are screened and vetted for their ability to maintain our standards of service and recovery.

State Populations In Our Coverage Area

Licensing Pending or Slated For 2016

Nationwide Network

Arizona 6.731 mil

California 38.8 mil

Colorado 5.356 mil

Nevada 2.839 mil

Oregon 3.97 mil

Texas 26.96 mil

Utah 2.943 mil

Washington 7.062 mil

This represents 94.661 million out

of 318.9 million or 30% of the

entire US population.

Idaho 1.634 mil

Kansas 2.904 mil

Nebraska 1.882 mil

New Mexico 2.086 mil

Oklahoma 3.878 mil

With the addition of the above

states we will cover 34% of the

entire US population.

All Other

States

Nationwide Collection & Litigation Program

Brand Management & Collect With Respect™

Our practice is focused on the concept of protecting our client’s brand by treating debtors, clients,

attorneys and fellow staff members with the highest levels of respect. We strive to represent all

of our clients in the most professional and ethical manner.

Lippman & Reed team members and network attorneys are trained to create a positive outcome

in an industry generally perceived in a negative manner. That is the foundation of Collect With

Respect™.

Owing a balance can be difficult or embarrassing. Often people just want to tell their story, and

our initial approach is to listen and assist them with finding a solution to resolving their balance.

We find that this is much more favorable for our clients, as short term payment plans are more

easily reached without the cost of suit, and this also greatly reduces the potential of a complaint.

The firm has a zero tolerance policy concerning any abusive communications. There is no need

to use intimidating tactics when we have the ability to utilize the legal system for post judgment

execution.

Expedient Workflows

We pride ourselves on being the firm that gets the job done without being asked. Our clients

don’t need to ask us to move files forward to suit or eventual judgment execution. Once placed

files move quickly through our action driven workflows to first attempt recovery pre suit in an

effort to minimize litigation costs, and then quickly move non-paying accounts toward suit if

recommended.

We will customize our workflows based upon each client’s needs. Upon placement we

immediately search for assets and incarceration, while attempting to make contact to resolve the

account balance voluntarily.

Every Monday all open inventory is reviewed for upcoming statute of limitations and scrubbed

for bankruptcy, deceased and military status. Typically by day 35 if we aren’t collecting or

negotiating payment, the account is then qualified for suit. If our firm is the first entity to

commence collection activity a longer 90 day pre-litigation collection period is more appropriate

as there is a cost benefit in attempting recovery without suit.

Judgment Obtained

Send Copy Of Judgment To

Client

Sent PreGarnishment

Letter To Defendant

Search & Reconfirm

Assets

Assets Identified

Record Judgment As Lien Against

Property Owned

Assets Not Identified

Asset Investigation

Conducted Every 200 Days

Automatic Monthly No Hit

No Fee Employment Investigation

Employment Found

Prepare Garnishment

Attempt Regular Verbal & Written

Demands

Attempt Garnishment For Confirmed Bank

Accounts

No Bank Account

Attempt No Hit No Fee Bank

Account Investigation

Maximized Recovery Results

After judgment is obtained our post judgment collection efforts are swift. We again make

attempts to arrange payment, while simultaneously reconfirming property ownership for

recordation of judgment liens, searching for employment monthly in mass on all open inventory

for wage garnishments, and attempt bank garnishments where available and appropriate. Our

recovery team moves quickly to utilize all recovery strategies available, and to produce a more

expedient and much higher rate of liquation for our clients.

One of the keys to our success is

conducting monthly no hit no fee

employment or bank investigations

on all nonpaying post judgment

inventory to identify opportunities for

wage or bank garnishment. Our

investigations aren’t done file by file,

but are run in mass electronically for

immediate confirmed hits that drive

faster and greater recovery results.

We implemented this process in

2014 and this chart reflects the

impact on the number of payments

received per year for just one of our

clients.

961

1050

2550

5515

0

1000

2000

3000

4000

5000

6000

2012 2013 2014 2015

Number of Annual Payments Received

Responsive Client Support

Lippman & Reed understands that providing responsive customer service is one of our most

important responsibilities. We have a dedicated client support team which strives to respond to

all client requests the same day. All incoming requests are logged, and if not completed by the

same business day, the request goes onto a daily report to management until resolved.

Our goal is to never see a second or follow up client request.

Customized Status & Statistical Reports

Keeping clients updated on inventory status is considered a top priority. Our collection/litigation

software enables our client support team to provide customized status and/or statistical reports

based upon client requirements. Lippman & Reed is a partner in our clients’ evaluation of

inventory to provide maximized recovery.

Monthly All File Detailed Status Spreadsheet

Portfolio & Placement Based Liquidation Rates

Cost Benefit Analysis

Service Rates

Judgment Rates

Status Based Collection Statistics

Internal & Network Attorney Audit Controls

Lippman & Reed strongly believes that what is measured is improved. The firm maintains an

intensive scheduled internal and network attorney audit program that enables management to

audit and oversee all areas of production.

We have seen the best and worst practices in our industry, and as a result of this experience we

have developed an auditing program that enables us to quickly identify any red flags with network

attorneys.

Advanced Technology

When selecting your collection and legal representation bigger isn’t necessarily better. What is

more important is the technology utilized to move accounts forward to recovery and the ability

to oversee all inventory results versus a file by file approach.

Lippman & Reed utilizes the most up to date technology available, and has carefully developed

customized workflows that are timed and action driven. As a result of this technology we are

able to manage a higher volume of accounts.

All staff actions are preprogrammed into our system and appropriate tasks are identified and

actions taken upon events such as if an answer is filed by the defendant, when moving forward

with a default is required, or even if service was not completed. These actions carry the case to

judgment, whether that be from default, summary disposition or a trial verdict.

Network attorneys are required to regularly provide performance/status reports in a format that

is automatically uploaded into our system enabling our team to oversee their production, file

status and measure recovery results.

Data Security & Compliance

Our clients’ most protected asset is their data. To that end we have built our law firm from the

ground up to meet and exceed present and future data security and compliance needs.

In January 2016 we moved into our new Tucson Headquarters. We invested close to $2 million

in our headquarters in Tucson to make it one of the most secure, compliant legal enterprises in

the country.

We’ve taken extreme steps to secure our firm, from proximity card access, to camera security

and mag lock doors, our headquarters is a fortress and we ensure that your data is

protected. We possess debtor’s personally identifiable information, and our clients need to know

that their data isn’t sitting somewhere that anyone can walk in the front door and potentially steal

that data. In today’s cybercrime sensitive world, data breaches are in the news daily. From

logical to physical access, our firm is extremely secure. You can be confident that we will protect

your data.

It is so important to choose the right firm that is familiar with the compliance issues involved in

collections. Not only your reputation is at stake, but also significant financial liability awaits those

that do not proceed properly under sophisticated consumer regulations.

SSAE16

Our firm is SSAE16 compliant, (Statement on Standards for

Attestation Engagement (SSAE) no. 16), which replaces the

SAS70, ensuring that our firm’s internal controls are maintained

in compliance with the generally accepted guidelines of

aicpa.org, and that we have not only implemented these

procedures, but that we are audited on a yearly basis to confirm

that we remain compliant.

PCI Compliance

In addition to SSAE16 compliance, our firm is also

PCI Compliant (Payment Card Industry Data

Security Standard). Because our firm, and many

other law firms maintain financial data of consumers

and other defendants, our compliance ensures that

our client’s data, as well as the debtor’s banking

information is maintained and processed to ensure

that our firm does not become the source of any data

breaches.

Physical & Logical Access Controls

Lippman & Reed has taken access control to an extreme level. Not only

do we control access to the firm through physical controls such as chip

enabled access controls, we also control access to our data with an

additional layer of control using smart card readers.

This ensures that only individuals authorized to have access to our server

are able to access any personally identifiable information on our server.

We have also employed a package pass-through device to eliminate the

need for service providers to enter our suite, further enhancing our physical

security.

We employ cameras both in the perimeter of the building and at all access points. Further, all

doors are controlled through magnetic locks to reduce any chance of unauthorized access and

the use of AIPHONE technology in our elevator and all stairwells so we can identify anyone

outside our doors.

Thin Clients

As another layer of security, the firm has moved to “thin

clients” removing computers from the workstations. Thin

clients have no hard drives nor can any company data be

removed for example by way of a USB thumb drive.

Camera & Call Recording Systems

We maintain a minimum of 90 days recording all activity at our firm. This includes monitoring

the accounting room where all payments are received and opened.

Lippman & Reed uses technology from Trivium Systems to record all incoming and outgoing

calls. Trivium is an industry leader in call recording that allows us to review client by client any

calls made on accounts. We use these call recordings for process improvement as well as a

mechanism to confirm or refute any statements made by a consumer or defendant about the

way a particular call was handled. These calls are available to our clients and can be easily

emailed for review.

Firewalls & Data Breaches

Lippman & Reed is one of the few firms in the country that maintains a $1,000,000 cybercrime

coverage policy in the event of any data breaches.

To prevent data breaches, the firm

employs multiple hardware and

software options including our

most advanced threat detection

system, the SonicWall NSA 4600.

The SonicWALL System, along with the subscription to SonicWALL security center includes not

only real time monitoring for attempted pinging into our server, it also includes continual PCI

scanning and continual threat management to catch emerging security threats.

Microsoft Intune Endpoint Protection

We know that one of our industry’s biggest threats, as well as all tech driven businesses, comes

from attacks which seek to exploit our use of technology. To meet threats from constant

phishing, crypto locker hacks, as well as known and unknown threats, we employ a system wide

antivirus and anti-malware service through Microsoft Security Center to provide endpoint

protection to block potential threats.

Barracuda Networks Firewall

As an additional protection to the firm, we’ve also deployed a Barracuda network appliance that

is designed to block access to sites that either we do not want employees to access, or are

known to be potential threats to corporate enterprises.

Server Room Monitoring

Our server room is not only climate controlled, but we’ve also added sensors to detect for water,

humidity, temperature, and motion detection. This system detects any issues, and notifies our

management by text and email of any failures.

Server Co-Location

Lippman & Reed not only has an on-site server, but our data is simultaneously uploaded to the

cloud using Microsoft Azure. This ensures for disaster recovery purposes that if our physical

operation is incapacitated for any reason, our client’s data will be available in real time including

all financial, imaged documentation, and collection data immediately.

Sample Status & Statistical Reports

Lippman & Reed, PLLC Collector Call Guidelines

Created: January 1, 2014

Revised: April 27, 2016 tjb Author: Richard R. Reed

Incoming Call

“Hello this is (YOUR NAME) a non-attorney debt collector with Lippman & Reed, before I

continue I need to advise you this call is being recorded. May I ask who I am speaking with

today?”

Outgoing Call

“Hello this is (YOUR NAME) on a recorded line, may I speak with (CONSUMER). (After

Confirmed) My name is (YOUR NAME) a non-attorney debtor collector calling with Lippman

& Reed, before I continue I need to advise you this call is being recorded.”

After consumer verified first and last name collector must verify they are speaking to the

correct party.

Verify Consumer

2 Pieces of personal information – SSN (Last 4 of SSN is okay) and Date of Birth.

Or

2 pieces of public information – Phone number and address

If consumer is unwilling to verify any information the collector may politely notify the

consumer that they are unable to help the consumer without proper verification of who they

are speaking with.

MINI MIRANDA

Once the collector has verified they are speaking to the correct party they must advise the

consumer of the Mini Miranda

“Okay now that I have verified I am speaking to the correct person I do need to advise you

that this communication is from a debt collector. This is an attempt to collect a debt. Any

information obtained will be used for that purpose.”

Purpose of Call

The collector must quickly identify the purpose of the call.

Request payment in full:

“How would you like to take care of the balance today?”

“How long will it take you to raise the balance?”

“What method of payment would you like to use to resolve your account today?”

Listen to the consumer’s response and identify any stalls or objections.

Work with consumer for resolution to benefit both consumer and client:

“Let’s go over your expenses and see if we can get something figured out together.”

“Let’s come to an agreement now and you can discuss it with your spouse later.”

“You might not think this a priority, but resolving it now will benefit you in the long run.”

Verify and Update Consumer Information

Collector Must Verify:

Current Address

Current Phone Numbers

Current Place of Employment

Financials

This information above MUST be updated if there are any

payment/settlement negotiations.

Closing Call

If payment arrangement is set up the collector must confirm amounts, due dates, payment

methods with consumer prior to terminating the call.

When closing the call, the collector must go over the call and the intentions on the file and

make clear notes using a proper client network or YGC Codes.

The undersigned has read and understands the above policy and agrees to abide by these

guidelines.

Employee Name

Employee Signature

Date

Sample Collection Letters

This communication is from a debt collector. This is an attempt to collect a debt. Any information obtained will be used for that purpose.


1325 N. Wilmot Road, Third Floor, Tucson, AZ 85712

Mailing Address P.O. Box 13928

Tucson, AZ 85732-3928

Toll Free 844.306.2232 520.762.4036

F 888.870.2807 www.lippmanreed.com

David W. Lippman * Richard R. Reed, Jr.** Jon K. Sales ** John D. Guerrini **** Peter Dubowsky ***** Joseph A. Geller ***** Licensed in Arizona, Colorado, Oregon, Texas, Utah, Washington, * Licensed in Arizona** Licensed in California**** Licensed in Nevada*****

04/29/16

Sample Debtor 1234 Address Drive City, State Zip Lippman & Reed Account No.: 198548 Creditor: Creditor Name Balance: $15,000.00 Dear Sample Debtor, Lippman & Reed represents Creditor Name, which seeks to collect an outstanding debt that allegedly is due and owing. The alleged debt is in the sum of $15,000.00 as of the date printed on this letter. Unless you notify this office within 30 days after receiving this notice that you dispute the validity of this debt or any portion thereof, this office will assume this debt is valid. If you notify this office in writing within 30 days from receiving this notice that you dispute the validity of this debt or any portion thereof, this office will obtain verification of the debt or obtain a copy of a judgment and mail you a copy of such judgment or verification. If you request in writing within 30 days after receiving this notice, this office will provide you with the name and address of the original creditor, if different from the current creditor. Regards,

David Lippman, Esq. For the Firm LIPPMAN & REED, PLLC





Tucson, AZ 85732-3928

Toll Free 844.306.2232 520.762.4036



04/29/16

Sample Debtor 1234 Address Drive City, State Zip Lippman & Reed Account No.: 198548 Creditor: Creditor Name Balance: $15,000.00 Dear Sample Debtor, You are currently in default of your payment arrangement which was due on 04/27/16. Your last payment was $500.00 on 03/27/16, and you currently owe $15,000.00. When this payment arraignment was instituted, it was accepted by our client in good faith that all payments were to be made in a timely fashion. If we do not receive your payment within 10 days of this letter, this payment arrangement will be canceled, and on behalf of our client, we may pursue further collection efforts against you.

You may mail a personal check, cashier’s check, or money order, or if you wish to

use alternative payment methods, please contact our office to discuss available options.

If you need any additional information, please do not hesitate to contact this office at (520) 762-4036 or toll free at (844-306-2232). Regards,






Tucson, AZ 85732-3928

Toll Free 844.306.2232 520.762.4036



04/29/16

Sample Debtor 1234 Address Drive City, State Zip Lippman & Reed Account No.: 198548 Creditor: Creditor Name Balance: $15,000.00 Dear Sample Debtor, The Judgment Creditor (Creditor Name) hereby makes demand upon you for the payment of $15,000.00 pursuant to the Judgment entered against you on March 26, 2016, in the Eight Judicial District Court in and for the State of Nevada, cause of action: . Alternatively, we request your agreement to pay the non-exempt portion of your wages until the Judgment is satisfied.

Please contact our office upon receipt of this letter. Failure to do so, may result in further action against you by this Law Firm on behalf of our client.

Should you have any questions in regard to the above, please call our office at (520) 762-4036 or toll free at (866) 306-2232. Regards,






Tucson, AZ 85732-3928

Toll Free 844.306.2232 520.762.4036



04/29/16

Sample Debtor 1234 Address Drive City, State Zip Lippman & Reed Account No.: 198548 Creditor: Creditor Name Balance: $15,000.00 Dear Sample Debtor,

Our client has agreed to allow our firm enhanced settlement authority during tax season. Accordingly, our client has indicated that your file is eligible for a discounted settlement of 30% off or more of the above referenced balance, if paid in a lump sum on or before the 14th of May 2016.

Additionally, if you are not able to make a lump sum payment, our client has

agreed to enter into payment arrangements. To take advantage of these generous offers, please contact our office at (844) 306-2232 on or before May 14th. Regards,


Letter Of Recommendation

Dane M Reis 20 Church Street Suite 1600

Hartford CT 06103 04/29/2016

To Whom It May Concern,

I am writing today to recommend Lippman & Reed PLLC to any company looking for a professional, efficient and effective attorney to handle any matter of debt or tort collection. For well over a year I have worked with this firm on a daily basis and found them to be an extremely proficient and well run organization.

When brought into our attorney network Lippman Reed hit the ground running with a completely new process imposed by our organization which has continued to grow and become more complex over time as we have moved more lines of business to the firm. This has never caused an issue with the services rendered and the firm has always been capable of adapting to changes that we have made with no interruption to work flow or quality. For less restrictive high volume clients they have excelled in all facets both maintaining a high processing speed and providing excellent results. For clients who require a more detailed touch on smaller volume the firm has been more than capable of providing that depth of knowledge and skill while also maintaining the processing speed we require. Their ability to efficiently work a high volume of debts while also maintaining an excellent quality of work is unparalleled.

For us one of the most important aspects of the relationship that we have with Lippman Reed is the sheer ease of doing business. Their staff is capable and courteous, extremely responsive to requests for status or updates on collection and always available to assist our company in all matters. Over time this ease of doing business has translated not only to higher volume for the firm on our behalf but it has greatly improved our optics with our own clients as we have been able to show them the impressive returns and documentation of our litigated files when handled by Lippman Reed.

However the most important facet of our business together has always been sheer recovery in which Lippman Reed provides excellent service to the point at which we assigned a number of inactive judgments to the firm which have been advancing far more quickly and efficiently than they were with the previous firms. Lippman Reed’s ability to continually bring in a high percentage of the dollars placed with them has continued to impress and we expect to continue to see strong returns on the debts placed with the firm.

With their consummate professionalism, excellent base of knowledge and strong recovery numbers the firm has absolutely been an asset to our organization and it is my firm belief that you will be exceptionally pleased to work with a firm as capable as Lippman Reed.

Please feel free to contact me at any time

Sincerely,

Dane M Reis

Team Lead - Litigation and Collections Vendor Unit

EXL Trumbull Services

Direct: 860.757.1975 Fax: 877-459-5651

Email: [email protected]

mailto:[email protected]

The Lippman & Reed Building

1325 N. Wilmot Road Tucson, AZ 85712

lippmanreed.com


Take A Look

Inside Our New

Headquarters In January 2016 Lippman & Reed moved into

our new Tucson Arizona headquarters that

underwent a complete renovation with data

security, productivity and energy efficiency in

mind.

lippman reed pllc collection litigation program overview

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