lily song cscf user support group nov. 8, 2012. when staff is away ask staff members documentation
TRANSCRIPT
Lily SongCSCF User Support Group
Nov. 8, 2012
When Staff is Away
Ask staff members
Documentation
“Reliability at least requires reliable hardware,
reliable software, and ready expertise to correct problems should they arise.”
Source:
“Reliability is fundamental.”
Source:
Our Reputation “It takes 20 years to build a reputation and five minutes to ruin it.
If you think about that, you'll do things differently. ”-- Warren Buffett
Why Not Enough Documentation Gets Written
Delegating technical writing frees up time for professional development.
Source:
Documentation Process 1) Interview: 8 technical things to know
2) Interview: help me flesh out the details
4) Apply documentation standards
3) First draft
https://cs.uwaterloo.ca/twiki/view/CF/DocumentationStandardsSurvey
Data Visualization
Documentation Process 1) Interview: 8 technical things to know
2) Interview: help me flesh out the details
5) Have another techie try it out
4) Apply documentation standards
3) First draft
https://cs.uwaterloo.ca/twiki/view/CF/DocumentationStandardsSurvey
Questions or Comments?
RecapSurvey results: we need more documentation.
Reliability is crucialto our service quality to our reputation
Time for professional development
Let’s start creating documentation.
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