January 2015 Exclusively for Health Advocate Members

Your one-stop source for complete support

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Start Fresh with Better Health It begins with just one call!

EmpoweredHealthBenefits in BriefEmpoweredHealth is an all-in-one benefit paid for by your employer or plan sponsor that gives you access to your employee benefits through one, toll-free number. Simply call to be connected to a Personal Health Advocate, Wellness Coach, Licensed Professional Counselor, or other expert who can get you the help you need.

Understand Your Benefits

Resolve Billing Issues

Make Healthy Changes

Support for Personal/Work Issues

Assist with Eldercare

Reduce Medical Expenses

Control Chronic Conditions

… and more!

855.424.640024/7 Support

Web: HealthAdvocate.com/members

Get Started Today!

Email: answers@HealthAdvocate.com

Who is eligible?

The EmpoweredHealth benefit is available to you, your spouse, dependent children, parents and parents-in-law.*

*Some restrictions may apply.

View the EmpoweredHealth Video! Log on to HealthAdvocate.com/members

Tweet us @HealthAdvocate and let us know!

Have a story about how Health Advocate helped you or a family member get healthier?

Chances are, there is at least one aspect of your health you will want to improve this year. Perhaps you want to lose weight, control your medical spending, keep on top of a chronic condition, or find relief from debt stress (or any stress). Or maybe you just want to have a better healthcare experience moving forward!

No matter what your issue, with Health Advocate, you only need to call a single toll-free number to get the right expert to address your needs. In this edition, you will learn exactly how we can help make 2015 the healthiest year ever for you and your family!

Here’s What’s Inside• Need a New Doctor?

Your Personal Health Advocate can find one

• Curb Medical Expenses! Use Health Cost Estimator+™

• Wellness Coaching One-on-one help to maintain a healthy weight

• Overwhelmed with Debt Stress? Your EAP program offers relief

• Take Control of Diabetes A Nurse Coach can guide you

• Keep on Top of Check-Ups We’ll send you Healthy Reminders!

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Need a New Doctor? We Can Help You Find One

Just Call

Healthcare HelpCall your Personal Health Advocate!Your Personal Health Advocate is an expert in navigating the healthcare system. Just call and we’ll get you the answers you need!

We can help:• Find the right doctors

• Schedule appointments

• Handle claims issues

• Secure second opinions

• Get medical cost estimates

We’ll stay with you until your issue is resolved.

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With the arrival of a brand new year and changes in your benefit plan, you may need to select a new doctor and other providers. Just call your Personal Health Advocate—we will do the legwork for you!

We can help:

• Locate a new primary care doctor, specialist, dentist, or hospital

• Identify whether your current doctor is “in-network” with your insurance. If not, we will find in-network providers.

• Schedule appointments, including with hard-to- reach specialists

• Help you prepare questions to ask the doctor

Health Advocacy in Action

No matter how complicated your healthcare or insurance-related need this year, your Personal Health Advocate can help you take care of it. You and your family will save time, money and worry!

Stop Overspending on Medical Care

Why pay top dollar for a colonoscopy and other medical procedures when you can save hundreds just by choosing carefully where you have them performed? Or why go to the nearest doctor if a physician a bit farther away, has a higher quality rating? This year, be a smart healthcare shopper! Just use your Health Cost Estimator+ pricing tool.

Online: HealthAdvocate.com/members

Mobile: Download our free app in the App Store or Google Play

Just Call: 855.424.6400

Search Shop around for dozens of medical procedures and services.

Compare Review provider costs, quality scores and out-of-pocket estimates.

Ask Call a Personal Health Advocate anytime for one-on-one support.

Use your Health Cost Estimator+

855.424.6400HealthAdvocate.com/members

24/7 Support

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Maintain a Healthy Weight! We Can Help

Health and WellnessSign up for Wellness Coaching

Do you want to get healthy? Maybe you want to lose weight, eat better, or quit tobacco? Just call to speak to a Wellness Coach. Then, by phone, email or secure web messaging your Coach will help you reach your health goals—and stay with you every step of the way!

We’ll help you:

• Set goals and create action steps

• Stay on track with motivation

• Use tips and helpful resources like healthy recipes and workout routines to meet your goals

Go online for added support!

Your confidential Wellness Website is packed with fun interactive tools:

• Take your Personal Health Profile

• Sign up for a Wellness Workshop

• Track healthy activities

• Join a Wellness campaign

Sign up for Wellness Coaching today!

855.424.6400HealthAdvocate.com/members

24/7 Support

Made a New Year’s resolution to lose weight? Your Wellness Coach can help you set realistic goals, offer practical tips, and motivate you to stick with it. Get started with your Coach NOW.

Wellness Workshop: Beginner Weight Loss

Visit your Wellness website to take the Beginner Weight Loss workshop, which can help you make the healthy lifestyle changes you need to drop those extra pounds. Visit your member website.

Ask the Wellness Coach How can I eat healthy this winter?

Now that the holiday goodie season is over, you can start getting back on a healthier eating track by keeping these four key suggestions in mind:

Go green! Brussels sprouts, kale, and spinach are just a few healthy examples.

Include root vegetables. They’re tasty, sweet, and in season this month. Try carrots, parsnips, or artichokes.

Roast some veggies. Roasted bell peppers and zucchini, for example, make a perfect side dish.

Sip a healthier hot beverage. Unsweetened flavored tea is comforting, but without the sugar and calories of hot chocolate!

Turn to your Wellness Coach for more ideas to help you eat healthy this season and all year long!

What’s Your Risk for Disease? Take Your Personal Health Profile

Wondering where to start improving your health? Complete your online Personal Health Profile for great insight!

This simple survey gives you a snapshot of your current health status and risk for certain diseases and conditions. You’ll get a customized report outlining your health status and specific steps you can take to improve your health.

Log on to your Health Advocate Wellness Website using your mobile device or computer. You can take the Personal Health Profile, get help eating better, losing weight and more!

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Balancing Personal, Work, and Life IssuesCall your Licensed Professional Counselor

Your EAP+Work/Life program gives you access to a Licensed Professional Counselor 24/7. Turn to us for confidential, short-term assistance with…

• Stress/depression/anxiety

• Marital/family/parenting issues

• Work conflicts

• Anger/grief/loss

• Substance abuse

• Legal and financial issues

You can also search a huge database of resources at: HealthAdvocate.com/members

Plus, if you need it, we can provide referrals for long-term help. In a crisis, emergency help is available 24/7.

Get on a Positive Track Turn to Us

855.424.6400HealthAdvocate.com/members

24/7 Support

If you are struggling with personal, family or work issues and don’t know how to overcome them, life can seem bleak. Your moods, performance and even relationships can all suffer. Whatever your problem, don’t let it fester!

Your Licensed Professional Counselor can help you explore options, learn coping skills for setbacks and help you find the resources you need. Call anytime.

Drowning in Debt? Call Us

If you can’t seem to get on top of all the holiday bills and other debt, call your EAP+Work/Life program.

We can quickly set you up with a financial counselor to work with you to pay down debt and establish better spending habits.

You will learn how to:

• Identify exactly what you owe and the interest rates on credit cards.

• Determine if you want to pay off the card with the largest interest rate first. Or, decide if you want to pay the smallest debt on a card in its entirety and chip away on your bigger bills.

• Most importantly, how to build a budget… and use tips to stick with it!

Call us today to begin working toward a better financial future!

Did You Know… Debt stress can make you sick!

High financial debt is associated with higher blood pressure and poorer general and mental health, according to the results from a 2013 Northwestern University study. Don’t ignore the problem! We can help.

EAP+Work/Life Website SPOTLIGHT:Cultivating Positivity

Find articles and tips for improving your mood when things don’t seem to be going your way! Log on today.

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Take Charge of Diabetes A Nurse Coach Can Guide You

Sign up for the Chronic Care Support Program Reach a better level of health

Living with a chronic condition can be a challenge. Your own Registered Nurse Coach can work with you to help you better manage your condition and improve your overall health.

We can help you with:• Asthma

• Depression

• Chronic Obstructive Pulmonary Disease (COPD)

• Diabetes

• Congestive Heart Failure (CHF)

• Hypertension

• Coronary Artery Disease (CAD)

• Metabolic Syndrome/High Cholesterol

We’ll work as your partner to help…• Manage your symptoms

• Prevent complications

• Develop lifestyle changes for better health

• Make the most of your doctor visits

We’ll also send you reminders about important tests or check-ups plus educational materials.

Enroll Today! Start working with a Nurse Coach

855.424.6400HealthAdvocate.com/members

24/7 Support

Keeping a chronic condition under control can be a challenge, especially when it involves making significant lifestyle changes. This is where a Health Advocate Chronic Care Support Nurse Coach can help.

Here is one member’s story:

When Maureen’s doctor told her she needed to lose weight to help control her Type 2 diabetes, she felt overwhelmed. She turned to a Nurse Coach for help.

The Nurse explained that losing weight to control blood sugar was about making healthy food choices— not about dieting.

“The key for me was to include more fiber and complex carbohydrates into my meals. So I switched to whole grain breads, added veggies to my sauces, and tossed nuts in my salads. I stayed satisfied and lost weight!”

The second big change the Nurse suggested to Maureen was to fit more exercise into her day.

“I am working up to taking 10,000 steps a day and the pounds keep coming off!”

The happy results? By getting help with losing weight, monitoring her blood sugar levels, and taking her medications as directed, Maureen’s doctor reported that her blood sugar was well within the normal range at her last check-up.

A Nurse Coach can help you, too!

Do you suffer from a chronic condition? Your Nurse will help you follow your doctor’s treatment plan and medication regimen, answer your questions and guide you with lifestyle changes to improve your overall health.

Reach a better level of health this year! We can help.

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Real Stories, Real Results Help with Pregnancy

855.424.6400HealthAdvocate.com/members

24/7 Support

Rachel was going through her first pregnancy, and had questions arise about her morning sickness. She called Trisha, her Personal Health Advocate registered nurse, who reviewed the normal changes she was experiencing. Trisha even suggested some common self-care remedies to help ease Rachel’s discomfort.

Later, when Rachel’s newborn son was having difficulty breastfeeding, Trisha found a lactation specialist. With Trisha’s patient assistance, Rachel was able to get through the “new mom jitters” and fully enjoy her new baby.

Have a health concern? Our highly trained medical staff can help get you the answers.

Just Call

Stick to Your Check-ups This Year! Look for Your Healthy RemindersSeeing your doctor on a regular basis is all part of staying healthy! As an important feature of your Health Advocate benefit, we will send you Personalized Health Reminders about important check-ups, screenings and recommended tests—customized specifically to you!

You will also be reminded to call your Personal Health Advocate for any questions, find providers, help to set up appointments and more!

We’re your partner in good health—this year and always!

©2015 Health Advocate, Inc. HA-EHM-1501004-2.1 NL JANUARY

24/7 Support

HealthAdvocate.com/members

855.424.6400

Help is Just a Phone Call Away

Download our NEW SmartPhone App

Your Member Website Expert Help 24/7Your life is busy… and now you have a convenient way to get quick answers and improve your health around the clock. Log on any time. HealthAdvocate.com/members

• Learn details about your benefits, watch a member video

• Find out your current health status and what steps you need to take to improve

• Join special Wellness Campaigns like: Commit to Quit; Maintain, Don’t Gain; and Got Fitness

• Look up dozens of health articles

• Compare medical prices with your Health Cost Estimator+

• Register for webinars

• Check out your Personal Health Dashboard

Health Advocate is not affiliated with any insurance or third party provider. Health Advocate complies with all government privacy standards. Health Advocate does not replace health insurance coverage, provide medical care or recommend treatment.

Plus, access Health Cost Estimator+™

Personal Health Dashboard Health Information at Your FingertipsWhat’s your doctor’s phone number? Is your blood pressure going down or up? To be in control of your health, it’s important to have this information easily available, whenever you need it.

Simply log on to your Personal Health Dashboard to view:

• Provider contact numbers

• Recommended health screenings

• Personal health trackers to follow your blood pressure, and other health markers

Look for Spotlights!

The Dashboard spotlights alert you to important preventive care and other actions you may need to take to stay healthy. For example, they may remind you that you are overdue for an important test, screening or immunization.

Ready to take action? Go to:

• HealthAdvocate.com/members• Register or Login• Click the “Health Dashboard” icon