CLOUD COMPUTING

LightEdge Cloud Management

www.lightedge.com - 877-771-3343 - info@lightedge.com

LightEdge Cloud Management is a valuable collection of support activities for your cloud environment. Available in an essentials package as well as a fully managed end-to-end solution, our cloud management services are tailored to the needs & capabilities of our customer’s IT operations.

Cloud Management includes proactive & reactive administration of your cloud environment. Using LightEdge to manage your hosted infrastructure enables you to focus your resources on innovation, service delivery and the business outcomes of your IT operations.

WHAT’S RIGHT FOR ME?

THE LIGHTEDGE DIFFERENCE 1. LightEdge facilities are managed and operated with ITIL best-practices, validated by ISO 20000 certi�cation. 2. We’re the only data center services provider in the Midwest to have achieved ISO 20000 accreditation. 3. Additional accreditation as a Cisco Master Cloud Services Provider and as a Cisco Intercloud Fabric Provider. 4. Deep investment in top Monitoring and Orchestration systems to enable the most productive and insightful management practice available. 5. We can reach every endpoint in your IT network, providing complete, relational intelligence.

Achieve the Full Economies of Hosted IT with LightEdge Cloud Management Services.

LightEdge Cloud Management Services Essentials Management Full Management

For Business-Critical Servers Includes Essentials Package Plus:

Operating System & Application Patching Operating System Monitoring 24/7/365 Server Monitoring CPU, Memory, Disk, Swap/Page File

Utilization Monitoring Service/Process Status Monitoring URL/Port Monitoring Basic (Up/Down ICMP) Monitoring

LightEdge Provisions Devices and Enables Monitoring & Orchestration

LightEdge Provisions Server Operating System, Hypervisor & VMs

Change Management Support Capacity Management/Guidance Backup Management Incident Ticking, Reactive Break/Fix Application Monitoring Available ISO 20000 Validated ITIL Best-Practice

Data Center Operations Environment

Cloud Management

For more information on Cloud Management, contact us at 877-771-3343 or email info@lightedge.com.

SERVICE DELIVERY- Hardware installation- Hypervisor deployment- Network & IP management- Capacity & Utilization

MONITORING- Network Availability & Performance- Hypervisor/VM & Server OS- Capacity & Utilization - Applications, ERP, CRM- SLA Management

SERVICE CONTROL- Major software/OS upgrades- Patch mgmt.- Hardware sparing- Change Management- Con�guration Optimization

SERVICE RESOLUTION- 24x7x365 operations center- ITIL/ISO-based management- Incident mgmt. & service requests- Problem isolation & resolutionPRIMARY

COMPONENTS

ESSENTIALS MANAGEMENTFor organizations with existing IT sta� that need help with OS patching and monitoring. The server and network infrastructure they gain access to through the My LightEdge portal provides monitoring tools to manage their resources.

FULL MANAGEMENT PACKAGESFor organizations with limited IT sta� that need help scaling physical & virtual environments and want industry-leading ISO/ ITIL-based management, monitoring and support. LightEdge’s Full Management package includes “light touch” guidance and “best-practices” management from the network though the server & Hypervisor/VM and up to the OS & business applications.

CLOUD COMPUTING

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