liebherr global after sales service for maritime cranes 15467-0

8/20/2019 Liebherr Global After Sales Service for Maritime Cranes 15467-0

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Maritime CranesGlobal After Sales Service


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2 Global After Sales Service

Service Excellence

Liebherr’s reputation for high quality after sales support across its entire range of

maritime products is well-earned. The establishment of "Service Excellence", as a key

competence throughout the entire service life of a crane, provides service solutions

and added value focusing on enhanced profitability and performance for our customers.

In order to guarantee "Service Excellence" Liebherr commences its after sales programme

before hand-over of the crane to the customer.

3Assembly

1Testing

Transport

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Page 6 - 7

Page 8 - 9

Page 10 - 11

Page 12 - 13

4Training


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Global After Sales Service 3

6Spare Parts

7Upgrades

8Second-hand

5Maintenance

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Page 18 - 19

Page 20 - 21

Page 22 - 23


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Global After Sales Service Network

America

727

Middle East

398 Africa

280

Asia/Oceania

1223

CIS

215

Europe

2486

Population of units

= Port Equipment

= Ship Cranes

= Offshore Cranes

= Customer Service Centres


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In addition to maintenance work carried out by customer personnel trained by Liebherr,

over 5,000 maritime cranes are also serviced directly by Liebherr through a worldwide

network of service centres.

Liebherr service is based on shortest response time, reliability and extensive technical

knowledge. Reducing downtime and restoring the productivity of customer machinesis the primary concern of our engineers.


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Testing

All maritime cranes go through an extensive factory testing programme. Depending

on their size the cranes are either tested fully assembled or crucial components such as

drives and motors undergo extensive testing prior to delivery.

This quality management system ensures extraordinarily quick commissioning on-site,

trouble-free operation and high availability right from the outset.

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Liebherr-MCCtec Rostock GmbH, Germany


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Transport

Offering direct access to the sea, Liebherr production facilities are very well situated

in terms of worldwide sales logistics, especially when shipping large equipment.

Generally cranes for intercontinental shipment are transported semi-assembled.

However large cranes such as STS, RMG or RTG are shipped in large pre-assembled

pieces and assembled on site. This avoids any excessive stresses in the structures as

a result of shipping fully assembled.

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Assembly3Where fully assembled shipment does not occur, the combination of extensive testing

before shipment and Liebherr’s leading pre-assembly concept significantly saves costs

while reducing risks and ensuring faster installation on-site.

Crane parts are assembled and commissioned by a team of experienced engineers. In

addition to training at Liebherr facilities prior to erection, Liebherr offers comprehensive

on-site training covering all technical aspects of the crane, during and after installation.


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Training4


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Liebherr offers a range of flexible, high quality training solutions to fulfil

specific customer training needs. Thereby, the main focus lies on creating

a sustainable awareness for efficient and safe crane operations.

In addition, it has always been Liebherr’s philosophy to train customers’

engineers in all aspects of crane maintenance, repair and operation.

Where necessary, customer personnel are then able to ensure that crane

downtime is reduced to a minimum.

Customised Training

nCrane operator training

nMaintenance staff training

nTechnical training


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Technical Service & Maintenance

A team of more than 600 experienced, multi-skilled and factory-trained service engineers

is based in more than 50 service centres around the globe. They are available ad hoc or on

a contractual basis. The continuous expansion of our worldwide sales and service network

is part of Liebherr’s commitment to offer the maritime industry the best possible support.

Liebherr maritime cranes benefit from extensive in-house expertise in structural,

mechanical, electrical and electronic engineering guaranteeing high product quality,

long-term performance and reduced lifetime costs. Liebherr combines its know-how

with customers’ experience in order to continuously optimise products and services.

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GPRS Satellite

Technical Service & Maintenance

Real Time Service

Based on state-of-the-art data transmission technology,

the on-board monitoring system provides information

on the operation of equipment enabling efficient ma-

nagement, optimal operation, maintenance scheduling

and remote supervision.

The permanent availability of Liebherr cranes is an im-

portant prerequisite for smooth and efficient operation.

Using Teleservice a Liebherr service engineer can log

directly on the crane for instant support in order to

analyse data and carry out ad hoc troubleshooting

online.

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Reman Program

Liebherr offers repair services for all installed com-

ponents (hydraulic components, pumps, motors,

gearboxes, drive systems etc.). Depending on t ype,

age or market value customers can choose from three

solutions:

nBuying an exchange component

nReturn for repair

nReturn for overhaul

Testing after assembly according to the latest factory

specifications has confirmed that exchange compo-

nents operate just as well as identical newly produced

parts and therefore come with a same-as-new warranty.

Standard Logo Full - Color


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Spare Parts Logistics6Every operational hour is vital if cranes are to function effectively. Liebherr original

spare parts (OEM) and service staff are at our customers’ disposal 24/7. Availability of

components over the whole service life of the crane is guaranteed.

The standardised Liebherr overnight distribution service guarantees fast and safe

delivery of the original parts to their destination.

Liebherr also recommends a steady supply of critical spare parts on-site. In combination

with Liebherr training on technical specifics, this allows for minimal downtime of cranes.


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Upgrades & Retrofits7

Retrofit Packages

nExtended service life through next generation components

n Installation of additional safety features

n Retrofitting of drive systems

n Structural inspections

nSoftware & mechatronic updates

(downward compatibility due to

Liebherr’s Crane Management System)

It might be required to upgrade cranes due to changes of the installation layout,

changes of rules and regulations, operational requirements or just to extend the service

life of an older crane.


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Refurbishment & Second-hand

In consideration of the ever-growing second-

hand crane market Liebherr offers complete

refurbishment programmes including a re-location service of equipment.

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Liebherr-Werk Nenzing GmbH Liebherr Container Cranes Ltd. Liebherr-MCCtec Rostock GmbH

Liebherr-Werk Nenzing GmbH, Austria

Liebherr Container Cranes Ltd., Killarney, Co. Kerry, Republic of Ireland

Liebherr-MCCtec Rostock GmbH, Germany

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liebherr global after sales service for maritime cranes 15467-0

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