Library and Information Health Network Northwest NewsletterBY HEALTH LIBRARIES, FOR HEALTH LIBRARIES

Funded by the NorthwestHealth Care Libraries Unit

Printed on 100% Recycled Paper

ISSUE 53WINTER 2017

IN THIS ISSUE

Appropriately enough as we move into a New Yearmy theme is challenges and opportunities facinghealth libraries in 2017. Where better to start than the CILIP/HEE Million Decisions’ campaignhttp://kfh.libraryservices.nhs.uk/a-million-decisions-a-day/ reminding decision makersof the need to use our expertise to meet their obligations under The Health and SocialCare Act 2012. Along with HEE’s new policy on library and knowledge serviceshttps://hee.nhs.uk/our-work/research-learning-innovation/healthcare-library-knowledge-services/our-policythis gives NHS librarians a much higher profile than before. Meanwhile the search forbetter ways of doing things as people draw up their Sustainability and TransformationPlans creates a renewed need for evidence which we are in a perfect place to provide.

Libraries can be seen by the ill-informed as easy targets for efficiency savings.However, in terms of opportunities, this is surely an excellent time to be touting libraryand knowledge services to movers and shakers. Demonstrating our impact andpromoting ourselves and our services doesn’t come easy for many of us but isincreasingly important if our services are to thrive. There is amazing work going on inhealth libraries in the North. The current campaign offers an excellent opportunity tohighlight what we can do on a local basis and tie into the national publicity formaximum effect.

In this issue we take a look at the past with Helen Kiely, of Warrington and HaltonNHS Foundation Trust, reporting on a popular reminiscence publication originallyproduced to support patients with dementia, while Michelle Dutton of CentralManchester University Hospitals uses the occasion of a library move to explore thehistory of Trafford Hospital.

Staff are in the spotlight with Ingrid Francis starting work at Christie Hospital,Angela Hall and her team receiving multiple awards at Royal Liverpool andBroadgreen, and HCLU’s Development Manager for the North East, Joanne Naughton,providing this month’s Profile Questionnaire.

Conferences, training, and CPD are well covered with Michael Reid trail-blazing theway for librarians into the ILM endorsed Pathways to Leadership programme.Charlotte Holden reviewing last summer’s CILIP Conference in Brighton, and Sue Steele reporting on the Lets Talk Research conference in Manchester. Emily Hurtand Zareena Mulla share their experiences of the LIHNN Train the Trainer course.

We are always keen to show how Library and Knowledge services can help to solveorganisational problems and challenges. Emma Child and Bernie Hayes providean insight into their role in a Systems Hackathon held at Warrington and Haltonproviding support for identifying solutions to common problems in healthcare.

Sinead English evaluates Lancashire Teaching Hospitals participation in the Six BookChallenge initiative and John Gale mulls over developments in patient information.

Dominic GilroyNHS LKS DEVELOPMENT MANAGER YORKSHIRE AND THE HUMBER

Yesterday’s News 2

Would you ILM’ it! 3

Highlights and insights fromthe CILIP Conference 2016 4

New Starter: Ingrid Francis 5

Can you hack it? Warrington Systems Hackathon 6

Profile Questionnaire: Joanne Naughton 8

Let’s Talk Research Conference 8

‘I’m not sure what else the Library can do; maybe offer a gin & 10

tonic with each book’

Awards for Royal Liverpool & Broadgreen University Hospitals 11

NHS Trust Library Staff

Train the Trainer 12

Patient Information - going beyond red pens 13

A short History of Trafford hospital and a Library move! 14

2

I doubt that anyonereading this articlewould contest the

belief that reading isgood for t he soul. Reading for pleasure provides us withmental stimulation, opportunities tolearn, to exercise our minds and stretchour imaginations. Reading also helps toprovide conversational prompts toassist with communication with oneanother and it is for these reasons thata few years ago the Knowledge andEvidence Service began working toproduce the ‘Forget Me Not Times’.Working with Debra Carberry, ourDementia Nurse Specialist, the aim ofthe ‘Times’ was to provide somereading material for patients and theircarers on our Forget Me Not Ward,and I had the privilege of taking it overwhen I started in 2015.

A cross between a newspaper andnostalgia magazine the Forget Me NotTimes is produced quarterly and itsdistribution has grown to include manyother wards and departments acrossthe trust.

There is immense freedom given as faras content goes but generally speakingI aim to include several articles ofinterest, either about recent historicalevents, or reminiscence pieces aboutthe local area, childhood memories andso on, a sing-a-long page (inspired bymemories of reading the back-copies ofIreland’s Own in my grandmother’schurch shop in my own childhood), asports page and a selection ofnewspaper-style word puzzles:crosswords, word searches, word-wheels etcetera. The games are oftenenjoyed by the staff too, one staff nursewrote to us to say she “enjoy[ed] usingthe activities with patients”.

I try to put something in the magazinethat will appeal to people as a talkingpoint, and most research time is spentlooking up ‘On this date’ websites forrecent (and not-so-recent) history to useas prompts, as well as looking a little at

currentaffairs that have a historical resonance– ranging from the anniversary of theSomme, or 50 years since the firstCoronation Street. The hardest page forme to write is the sports page, as notonly do I have minimal knowledge ofsports myself, but the local rugby team,the Warrington Wolves, are the archrivals of the team of the next town over-the Widnes

Vikings- so I have tostrive not to be too

controversial!

Contributions and suggestions are alsosolicited from patients and staff. I haverecently had a detailed conversationwith two of the gentlemen who work inour post room who told me about thehistorical links between the town ofWarrington and Oliver Cromwell whichI intend to pursue for a future edition.Additionally, I entreat my local poetrywriting group from the public librarywho are happy to submit pieces ofwork.

I harass friends and older relativesregularly to gain reminiscences ofholidays, local events or places andchildhood games- anything that I thinkthe patients might enjoy reading aboutor might prompt them to rememberhappy times. I even get mygrandmother -a serious puzzle-addict -to complete the word wheel prior topublication and use her figures as ameasure of how well people have done– however many words she gets givesme the measure of the ‘Excellent’ scoreand I work backwards from there.

“The chaplains love to get a copy andtake it with them on their rounds,”Debra told us recently, “I get peoplestopping me in the corridor to say howmuch they like it”.

As well as helping our colleaguescaring for dementia patients on theirwards, our involvement has an addedbonus as it raises the profile of theKnowledge and Evidence Service to thestaff who read and distribute the‘Times’ as they look after their patients.It has helped reach out to thosetraditionally hard-to-contact groupssuch as health care assistants- andmakes our service seem moreapproachable for all staff.

Helen KielyKNOWLEDGE SERVICES ASSISTANT,WARRINGTON & HALTON NHSFOUNDATION TRUST

YESTERDAY’S NEWSNOSTALG IA PAPER FOR THE FORGET ME NOT WARD

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The North West Finance andInformatics Skills DevelopmentNetwork (NW FSD/ISDNetwork) has been running amanagement developmentprogramme for NHS stafffor several years now.

Until me in September 2012, nolibrarian in the North West had everdone this course – so I’d like to tell youall about it.

The NW FSD/ISD Network togetherwith Elite Training by Design, providethe course “Pathways to Leadership”Management Development. Thecourse is aimed at NHS staff on Bands6, 7 and 8a and is endorsed by theInstitute of Leadership andManagement (ILM).

Process

The first thing was to raise it at myappraisal and have it as one of myobjectives in my Personal DevelopmentPlan - my manager, Debra Thorntonsupported me in this. I then contactedNW FSD/ISD Network to sign up. Thecourse normally takes 12-15 people,twice a year. Once I’d signed up I gotmy paper work a week before thecourse started in mid-September.

The course was held at theWrightington Hotel & Country Club,Wigan. There are 3 modules; the first ofwhich is a two-day residential. At timesI felt like I was in an episode of the“Apprentice”!

Module 1 is made up of topics on:

Leadership

Motivation

Leading Teams

Managing Teams

After each module I had to completethree activities and send them forassessment to the course tutor.

Module 2, which starts four weeks lateris aimed at Performance Management,Planning and Organisation while thefinal module looks at ManagingChange and Transition, and SettingObjectives to achieve QualityImprovement. The last three activitiesare then completed for assessment, themodules have finished and the “real”hard work begins!

For the next 6 weeks (over theChristmas and New Year) I had a 6-8,000 word work-based assignment(WBA) to complete, based on real-lifeopportunities, agreed with my linemanager and approved by the coursetutor.

Aims and Objectives

“Pathways to Leadership” aims toexpand the management capabilities ofsenior staff members who want tobecome transformational leaders.Candidates may be new tomanagement - or may have plateauedas I have - and be seeking a newchallenge. You may need to updateyour skills or prove to yourself thatyou’ve got what it takes. The course isdesigned to meet all these scenariosand many more.

Is this programme for you? The answeris Yes, if:

You are looking for a course to helpyou measure your leadershipabilities against best-practice.

You are interested in developingyour management skills and lookingfor promotion

You are keen on developing yourleadership skills and want to makea difference in your team.

Assessment

To pass the course you need to:

Go to all of the three modules

Take an active part in all theactivities on the days, including thereview day at the end of the course.

Complete and satisfy all themodules self-assessments andexercises

Complete all 9 intra-modular activities

Successfully achieve a score of 60%or above for your WBA

Give a presentation about yourWBA to your line manager, peoplefrom the NW FSD/ISD Network,your peers on the course and theirline managers

Conclusion

This was one of the best courses I havebeen on in my professional librarycareer; well-organised, intensive andrewarding. It made me think moreabout my work and the work of peoplearound me and gave me the necessarybackground and knowledge to answermore of the management and non-clinical questions and we now get fromTrust staff. It stretched me when I was in“The Apprentice” style groups, solvingproblems and I met a wide range ofpeople outside of my normal networkswho were facing the same challengesas me.

An added bonus to the course was thatI was allowed a free subscription to theILM’s website and benefits for the 6months of the course and access to theirmagazine. As the first librarian to dothis course, I can thoroughlyrecommend it to you all and hope thatit will serve me well in the future!

Michael ReidCLINICAL LIBRARIAN BLACKPOOL TEACHING HOSPITALS

Would you ILM’ it! A PERSONAL EXPERIENCE

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When I saw in the HCLUBulletin that Health EducationEngland were offeringsponsored places to thefull two days at CILIPConference in Brighton, Iwas extremely keen toapply.

I went to last year’s conference inLiverpool sponsored by LancashireCounty Council (through myposition as a branch manager inpublic libraries) but I hadn’t stayedfor the full conference before as thesponsorship was for one day only.

I wasn’t sure that I would get aplace this time having beenbefore, so I was thrilled to find outthat I’d been successful. Thanks toHCLU funding, I was also able tostay in student accommodationand travel to the conference.

It really is an exciting experienceto plan, not least because of theway in which it is structured.Each day begins with a keynotespeech, in the largest room of thevenue, and there is also akeynote speech at the end.There are various sessionsthroughout both days. Someare more conventional speechesand presentations; others aremore informal (workshops/’questionand answer’ sessions) - you can choosewhich ones you want to attend. The onlyrestriction, really, is not being able to bein two places at once!

They structure the programme invarious ‘strands’ according to thethemes chosen for the year. This year’sstrands/themes were: ManagingInformation; Everyday Innovation;Using Technology; Fringe; and,intriguingly for me, a new one startingthis year, Your Career.A couple of

points I feel it’s worth mentioning here,for anyone thinking of applying toattend the CILIP Conference:

a) Definitely do it! Even if you are nota member of CILIP, the conferenceopens your eyes to the `widerworld’ of library work, lets youknow what’s going on and whatpeople are doing outside your own

branch/sector. Whilst there arepeople doing jobs in informationand library work that I had nevereven heard of before (!), it’s strikinghow much shared experience andcommon ground there is between usall. (Also, next year’s conference isback in the north-west - Manchester- which makes it a lot easier gettingthere.)

b) Have an idea or plan of the mainparts you want to get to, and makesure you see those - it’s likely your

instincts about your own areas ofinterest will serve you well. I wasextremely inspired and excited bywhat two of the keynote speakers(Scott Bonner and Dr. Lauren Smith)talked about, and althougheverybody heard these speeches, Iwould have picked them anywaybecause I’d had a feelingbeforehand that the subject matter

in both would be something Icould learn a lot from.

This time, I focused mainly onthe parallels and differencesbetween my own experiencesin public and healthcarelibraries. Last year at LiverpoolI was really interested inhearing R. David Lankes,because I wanted to see whathe said about advocacy for thepublic library service, where Iwas working at the time. I oftenthink about the title of one of hisarticles - “What we do, and whywe do it”, in relation to work. Ayear after that, in a new role,proudly working for the NHS, Ihad a slightly different set ofpriorities. I am still learningabout our organisation, and Iwas keen to see what value we(as information professionals andparaprofessionals) can add to it.

With this in mind, then, therewere two sessions I made sure toget to: Alison Brettle’s presentation

“What is the value/impact that trainedlibrary and information professionalsmake?” which was part of the Shoutingabout our Skills session; and the HealthSession which looked at “Bringing theright knowledge to bear onhealthcare”. In this session theylaunched the Professional Knowledgeand Skills Base (PKSB) for Health. ThePKSB is a self-assessment tool which isalready used in the Chartershipprocess, and it has now been adaptedto the skills used in the health library

HIGHLIGHTS AND INSIGHTS FROM THE

CILIP Conference 2016Brighton - Tuesday 12th - Wednesday 13th July

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sector. (I have provided a link to this atthe end of this article.) I’ve included thishere because I think it is an extremelyuseful tool to illustrate the “what wedo” - sometimes when it comes tooutlining what we do , we are notalways the best at recognising ourstrengths or acknowledging to ourselvesjust how many varied and skilled taskswe carry out every day. I do think it isvery important to do a personal ‘skillsinventory’ every so often, not leastbecause it can be a morale-boostingexercise!

The other valuable experiences I tookfrom the conference this year werethose which made me think about the“why we do it” - both Scott Bonnerand Lauren Smith delivered inspiringspeeches which renewed myenthusiasm for the differences we make,as a profession, to people’s lives. Bothof these were predominantly based on

public library examples, but I don’tthink it is too great a stretch to applywhat they discussed (information andlibrary provision as a public service) towhat we are doing here. There was somuch of value in both these speeches -as far as I am concerned - that it woulddo them both a disservice to try and telltheir stories or paraphrase theirspeeches here. I hope it’s enough tosay, in this context, that it is well worthhaving a look at both of their slideshowpresentations through the link I haveincluded below.

Charlotte HoldenLIBRARY SERVICES OFFICEREAST LANCASHIRE HOSPITALS TRUST

L INKS

Details of CILIP’s self-assessment tool - the Professional Knowledge and Skills Base for Health http://www.cilip.org.uk/careers/professional-knowledge-skills-base/pksb-health

Non-members working in the health sector can access the tool fromwww.libraryservices.nhs.uk/pksb

More details of the presentationshttp://cilipconference.org.uk/past-events/cilip-conference-2016/presentations/(You can see all the PowerPoint presentations from each of the speakers here)

New StarterIngrid Francis

I have recently started atthe Christie NHS FoundationTrust as an Enquiry ServicesLibrarian.

I have previously worked as aLibrary assistant at the BodleianHealthcare Libraries between2011-12 and also more recentlyas Achievement Centre Officer inan FE College following studyingfor an MA in Museum Studies.

In addition to my new role I amalso part of the team at SalfordZine Library; a self-publishingarchive with a growing onlinecatalogue and a creative range ofoutreach activities.

My other work experience is allbased in NHS administration so Ihave a good understanding of theoperational side of healthcareand various job roles andpriorities within the NHS.

I’m really excited to be workingback in a healthcare library andcatching up on recent developmentsin healthcare information.

Ingrid FrancisENQUIRY SERVICES LIBRARIAN,CHRISTIE NHS FOUNDATION TRUST

What springs to mindwhen someone says theword Hackathon?Perhaps a room full ofcomputer programmersworking through the nightto crack complex code.

In recent years however Hackathonshave started to take the world by stormand they’re no longer just limited tothe tech community.

For two days back in November,Warrington and Halton Hospitals NHSFoundation Trust, along with otherorganisations, ran an innovativeSystems Hackathon. Based on thecoding hackathons originating fromAmerica, the event was designed asan accelerated project-developmentprocess where tricky problems facinghealthcare could be identified andsolutions developed in one fell swoop.

Delegates were invited to attend theevent from organisations across thecommunity, including the NHS, Policeand Housing. Day one started with anintroduction to the Hackathon from theorganisers and a short presentationfrom the deputy CEO of Warringtonand Halton Trust explaining some ofthe issues facing the NHS. Delegatesthen spent time preparing problempitches based on their ownexperiences before presenting to theroom. These included:

Missing and unreturned medicalequipment leading to shortages forpatients and unnecessary cost to theNHS

Poor support for those sufferingfrom mental-health problemsresulting in repeat demand

Need for better communicationbetween services and carers

The number of older patientsmaking unnecessary trips to A&E

From these pitches several workinggroups were formed and the rest of theday revolved around delegates joining

a group that they felt they couldcontribute to and starting to hack asolution.

Day two saw the groups pull togethertheir ideas into a series of shortpresentations, which were judged byan expert panel, including Warringtonand Halton’s Chief Executive.

A winner was chosen and the solutionsare now being turned into action plansand will be implemented in the region.

Throughout the event several mentorswere on hand to provide delegateswith help and guidance. Emma Childand Bernie Hayes both attended asmentors, providing evidence searchesto help the groups back up thesolutions to their problems. Here’swhat they made of it.

Emma’s experienceMy approach to the hackathon was tosplit my time between the different

working groups to see how I couldhelp. There were times during the twodays that I wasn’t needed and wasable to check emails, but at other timesI felt in high demand.

Some of the questions I was askedinclude:

Why don’t people return medicalequipment e.g. wheelchairs

Examples of allied healthprofessional led front of house inthe emergency dept.

How many people use apps, by age group

Unnecessary reasons for trips to A&E

Top reasons people attend A&E inthe 20-40 age group

6

Can you hack it?hack

7

Positive impact of health and socialcare hubs

Although at times I felt under pressureto find information quickly on a tablet,it was rewarding to hear some of theevidence I had provided in the finalpitches.

The Hackathon was a high energyevent with lots of enthusiasm in theroom. Presentations were limited to 2minutes which meant pitches wereshort and snappy and clapping wasused to signal time when delegatesover ran. It was a great way to bringtogether like-minded people fromacross different services and I couldsee collaborations and networks beingbuilt which will last beyond thehackathon. When so much of our timeis spent attending meetings planningfor the future, it was really positive tosee a series of tangible solutions toproblems produced in just two dayswork.

Bernie’s experienceMentors had a WebEx briefing beforethe event and then a quick briefing onthe first day of the Hackathon, but Istill felt a little uncertain of my role.Many of the other mentors wereoffering quite specific expertise and I

felt that my offer, tofind information, seemed a little weakin comparison.

I found the whole process veryinteresting and different. It did takeme a while to get into the “fluid”approach at the start, when peoplewere forming and re-forming groups,based on the problems they wanted towork on. I felt fairly redundant duringthis process and really only started tofeel that I could make a usefulcontribution when I decided to tryjoining up with one of the groups,towards the end of the afternoon.

Entirely by chance, I chose a groupthat was working on mental healthcrisis care and, having worked in amental health Trust for many years, Ifelt more confident about being able tosupport them. I also felt that I couldadopt more of a proper “mentor” role,offering suggestions, based on my on-the-hoof research. Like Emma, Iwasn’t totally confident about doingmy best work on a tablet, but I think itworked much better in the groupsetting, as it didn’t constitute a barrierin the same way that a laptop might.

Day two was when it all cametogether for me. The group settled onthe idea they wanted to take forwardand I started looking for evidence tosupport them. It may have been myimagination, but most of the othergroups seemed to be calmly polishingtheir Powerpoint presentations by thisstage, whilst “my” group were stillshuffling around wordy pieces offlipchart paper and I was franticallysearching and then reading aloudrelevant pieces of information for themto add to the flipcharts.

I couldn’t stay for the judging in theafternoon and, as I left, I did wonderhow they were going to condense allthe information into the 3 slides andfew minutes that they were allowed fortheir presentation…

Well, they must have managed it asthey were chosen as the winners bythe judges and I was delighted to seethat one of the slides included theevidence that I found.

We are rarely in a position to see anyimmediate impact resulting from ourefforts. This was one such rareoccasion and was incredibly satisfying– I highly recommend taking part in aHackathon, if you get a chance!

Emma ChildINFORMATION SPECIALIST,WARRINGTON AND HALTON HOSPITALSNHS FOUNDATION TRUST

Bernie HayesLIBRARIAN, 5 BOROUGHS PARTNERSHIPNHS FOUNDATION TRUST

Warrington Systems Hackathon: From two perspectives

Profile Questionnaire:

Joanne Naughton

What was your

first job in libraries?

I started working as a learning

resources assistant in an FE library in

1994.

How have things

changed since then?

At that time, we still paid by the

minute (or was it the second) to

search online databases. It was quite

a stressful experience (a bit like

playing Countdown) and you had to

have your search prepared before

logging on. CD-ROMs were very

much in vogue and most people

hadn’t used the Internet. Quite hard

to believe how far we have come

since then.

When did you start

your current job?

I started in my new role as LKS

Development Manager for the North

East in September this year so I am in

a steep learning curve. The post is

very varied and I am really enjoying

meeting lots of new people and trying

to make connections between local

and national work.

What are you most proud

of in your professional

career?In my previous role as Trust Librarian

at Gateshead (Acute Trust), I worked

hard as part of the library team to

create a welcoming, relaxed

atmosphere and to market the service

to all staff groups in the organisation.

I feel proud when I go into the service

and see the range of staff who use

the library regularly.

And what would you do

differently if you could go

back in time?Nothing much really. Except perhaps

to approach my working life with

more confidence at times.

If you had a magic wand

what single change would

you make to improve

NHS libraries?Change perceptions. I would re-

position libraries at the centre of Trust

business, linked to patient care and

evidence-based practice.

What advice would you

give to someone starting

out in NHS libraries today?

Take every opportunity you can to

learn and develop in the scope of

your role. Develop your technical

and specialist skills but also take

advantage of more generic training

available within your organisation

e.g. leadership, self-awareness,

teaching skills. Find a mentor.

Desert Island Discs:

You can have eight records,

one book and a luxury

item. What would they be?

Luxury item: Pillow

Book: Remains of the day

by Kazuo Ishiguro

Records:

1812 Overture with cannons

by Tchaikovsky – Reminds me of my

dad and Friday night is music night

I can see clearly now

by Johnny Nash – A bit of a family

guitar song

Song for Bob Dylan

by David Bowie – from Hunky Dory

my favourite album.

Madame George

by Van Morrison - reminds me of my

hippie brother

The last resort

by The Eagles – childhood memories.

Vincentby Don McLean – I sing this to my

son at least twice a week.

Flower Duet

by Delibes – Friday night meals

at home with my husband

Teo Torreatte

by Queen – a great rabble

rousing song.

8

Whilst other librarians were heading intheir droves to the HLG conference insunny Scarborough, I went to the Let’sTalk Research Conference in Manchester. This conference, organized by NHS R&D North West, wasaimed at non-medical staff who are involved in, or interested in,clinical research

OK, so we didn’t have the sand and candy-floss of theScarborough beaches, but the entertainment on offer farsurpassed that of your average Punch and Judy Show. Asbefitted the venue of the Northern Royal College of Music, theintroduction and housekeeping notices were presented to usthrough song by a choir. Following this, anumber of researchers presented theirresearch findings, or experiences of theresearch process, through music, dramaand home-produced films. These werehighly polished performances – moving,hilarious, harrowing, thought-provoking.All of which served to illustrate that thereare better ways of getting your messageacross than a dry report or a boringpowerpoint presentation.

The researchers had however, had somehelp from an outfit called the Academyof Creative Minds. This is a bunch ofartists taken on by NHS R&D NorthWest who run workshops to helpresearchers use the creative arts toconvey research messages. And wouldyou believe that they had a couple oflibrarians manning their stall to promotethem: our own John Gale and SteveCollman.

If anyone is interested in the Academy ofCreative Minds, or if you want to passdetails on, see:www.research.northwest.nhs.uk/work/academy-of-creative-minds/

The conference encompassed all strands of the researchexperience, but particularly focused on presenting your researchmessage in imaginative ways. So there were all kinds of groovyworkshops involving things like drama, stop-motion animation,games and modeling clay. All heaps of fun, but rather than goon about that, I thought I’d write about one particular thing thatI learnt about at this conference: research internships.

Internships – what are they and how can we help?

I had never heard of research internships. I felt less bad aboutthis when I discovered that they’ve only been around since2015. Throughout the conference, HEE and NIHR promotedtheir Integrated Clinical Academic programme which providesfunding awards for non-medical healthcare professionals toundertake research (e.g. Masters, PhDs) whilst also carrying ontheir clinical work. One possible starting point is an internship.This is designed to be a taster for those who are interested inclinical research but want to find out if it is really for them. The

programme consists of 8 days of taught research skillsand 30 days over six months of participation in clinical

research projects. Rather than undertake their own research,they generally parachute into a number of existing projects toget practical experience of such things as data collection,carrying out a literature review, writing a research proposal andso on.

Those completing internships may then choose to go on to do,for example, a masters degree and perhaps developing a wholecareer in clinical academic research. Or they may decide thatthe research life is not for them, and return to looking after theirpatients. However, even where this is the case, it is worthnoting that these are individuals who are enthused aboutresearch, who want to read it, appraise it, and get research into

practice. As librarians, we are alsopassionate about evidence-basedpractice. Shouldn’t we be hooking upwith these people? There must be heapswe could do for them. Maybe they couldbe champions for our services?

So what next?

Following the conference I got in touchwith Bill Campbell, who runs theinternships programme in the NorthWest, North East and Yorkshire andHumber. Bill, myself, and Gil Youngsubsequently met up to talk about ourrespective roles. Bill was very enthusiasticabout librarians assisting “early careerresearchers”, as the interns are known,and we all agreed that health librariescan support these staff in a number ofways. Bill was keen for the early careerresearchers to take responsibility forseeking out the help they require from

library services. However, obviously theywon’t do this if they don’t know anythingabout us. All the interns attend three two-

day residentials as part of their training, so the obvious thingseems to be for a librarian to go to one of them to explain whathealth libraries can offer, and how keen we are to help.

So if you are approached by an “early career researcher”,remember they are stepping into a new arena (research) andmay be apprehensive about the journey they are embarking on.I like to think that we library staff are non-threatening,supportive and helpful, not to mention enthusiastic about highquality research, and so we are well placed to get involved.

More information on internships, and the rest of the HEE/NIHRIntegrated Clinical Academic Programme can be found at:

http://www.nihr.ac.uk/funding-and-support/funding-for-training-and-career-development/training-programmes/nihr-hee-ica-programme/

Sue SteeleLIBRARY SERVICES MANAGERPENNINE ACUTE HOSPITALS NHS TRUST

9

LET’S TALK RESEARCH CONFERENCE15-16 SEPTEMBER 2016, THE ROYAL COLLEGE OF MUSIC, MANCHESTER

The Conference Choir in Action. Photo reproduced by permission

of Good Squared CIC

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This year we learnt a lot of lessons fromthe six book challenge which we arelooking forward to putting into practicein the New Year.

We asked everyone who took part in the challenge tocomplete a survey when it had finished, 32 of the 73 peopleasked completed the survey. The survey consisted ofquestions asking people what they read, why they took partin the challenge, whether they knew about the library andhow they’d found the challenge. The answers wereextremely informative and useful for developing our service.

One of the aims of the challenge was to push the QuickReads as during summer 2015, when we did not run thechallenge; we only issued 18 Quick Reads. Over the samethree months whilst running the challenge this year, weissued 135 Quick Reads. This was a huge success – theresult of all the teams’ hard work promoting andencouraging participation in the challenge. Furthermore, theresults have led to the team coming up with new ways topromote the challenge later this year. 60% of respondentsheard about the challenge in Preston library, 34% heardabout the challenge in Chorley library and 6% heard aboutthe challenge in the hospital canteens. No-one engaged withthe social media posts, promotional emails orleaflets/posters around the hospital. Since the challenge wehave been very active on social media and have had lots ofengagement with staff and students.

We are having a team meeting to discuss new ideas forsocial media posts about the challenge and how to persuadepeople to join. Social media is free and far reaching, so weneed to make sure that we use it well and make it work forthe next challenge.

We received interesting feedback and great suggestionsabout staff awareness of the library. Out of 32 respondents,88% knew about the library before signing up to thechallenge. We asked people to suggest ways in which wecould make ourselves more visible in the trust. Theysuggested having a recurring space in canteens to swapbooks at lunchtimes, promoting ourselves on the televisionscreens throughout the Trust and visiting wards. In the NewYear we aim to go out into the hospital wards/canteensregularly, creating a pop-up library to make sure we get tothose who can’t get to us.

Many benefits were reported from taking part in thechallenge. 54% said they discovered a new author, 39% feltmore relaxed and 19% felt more mindful. Staff said that thechallenge had got them back into reading, that we have anexcellent choice of books which encouraged them to choosea different genre and lastly that they had improved timemanagement. 40% said that they would take part in areading group if we set one up, so this is something we willbe beginning in the next couple of months. All of theresponses were very encouraging and have made usdetermined to make sure that more people in the trust knowabout us so they can experience everything we offer.

Overall we received very complimentary feedback, ourfavourite being; ‘I think the Library staff are great, reallyhelpful and supportive. I’m not sure what else the Librarycan do; maybe offer a gin & tonic with each book’. We arelooking forward to improving on this during the nextreading challenge in 2017.

Sinead EnglishLANCASHIRE TEACHING HOSPITALS

‘I’m not sure what else the Library can do; maybe offer a gin & tonic with each book’

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Awards for Royal Liverpool &Broadgreen University Hospitals

NHS Trust Library Staff

Angela Hall

Team of the Month

The Library team at the RLBUHT were recently delightedto receive the ‘Team of the Month’ award for September2016. This is a new award for the Trust and the teamwere only the second winners -after the Urology Dept.

Chief Executive Aidan Kehoe presented the team withtheir certificate stating that it was “for all your hardwork, dedication and contribution to the service youprovide under our Trust value of being ‘patientcentred”. Photographed with Aidan are Librarian AlisonThompson, Library Service Manager, Angela Hall &Library Assistant, Jenny Doran.

The Team received a £100 voucher which they spent ona Tassimo coffee machine.

Special Award for Library Service Manager

RLBUHT’s Library Manager, Angela Hall went to the RLBprogramme’s graduation ceremony at St. Georges Hallin Liverpool on 20th December 2016 and was verysurprised to receive a special award from the Director ofNursing - an RLB badge for ‘making a difference’.Angela presents a ‘Finding the Evidence’ session on theprogramme showing how to find and use evidence toimprove healthcare. The RLB programme aims todevelop and support staff and volunteers to achieve allof the skills needed for them to provide safe andexcellent patient care. The programme is open toRegistered Nurses, Dental Nurses, Allied HealthProfessionals, Assistant Practitioners, Health CareAssistants & Volunteers and consists of: a one day multi-professional study day; the completion of acompetencies portfolio and attendance at the graduationceremony where they are awarded the RLB Badge,considered an emblem of skill, competence andcommitment to be worn with great pride.

Deputy Director of Nursing, Colin Hont in presenting theaward stated “This graduation’s special award goes toa person who does not fall under the professional orstaff groups currently under the RLB Programme.However, this person’s commitment to the RLBProgramme is exemplary. Her contribution is vital asshe continues to signpost training resources as well assupport our candidates with their portfolios. She helpsthe Team deliver the Study Day and she has nevermissed an RLB Programme Study Day in the 4 cohortsthat the programme has been running! She trains ourstaff on how to find evidence on databases, supportsthose who may have technical difficulties withcomputers or with electronic learning resources andremains a huge advocate for all learners. On behalfof the RLB Programme, we would like to thank AngelaHall, Library Service Manager by presenting her thisspecial award.”

TRAIN THE

Emily Hurt and Zareena Mulla, bothfrom Lancashire Teaching Hospitals NHSFoundation Trust, attended the LIHNN‘Train the Trainers’ course late last year.

The course was delivered by Deborah Dalley and ran over 4days, with a space of 4-6 weeks between each day. As anold(ish) hand and a new recruit, we were keen to exploretraining methods, tricks of the trade, and come away withsome new tools to use as well as renewed enthusiasm. Weweren’t disappointed! Here are our ‘best bits’ – thehighlights of what we learnt and what we’ll change as aresult. We hope you find them useful.

Emily

Giving peopleoptionsOne-to-one sessions make upa lot of the training wedeliver, and trying to makethese sessions anything otherthan an hour of telling peoplewhat to do can be a struggle.I’d observed colleaguesdelivering training bydemonstrating a search withthe trainee sat next to them.

The trainee didn’t touch the keyboard at all. I was theopposite – I made every trainee carry out the search step-by-step as I sat next to them, thinking that if they physicallyclicked and typed it would ‘cement’ the process in theirbrains and be more memorable than had they sat andwatched someone. After taking a learning styles test andlistening to Deborah’s advice on delivering one-to-onesessions, I realised that both methods are right – as long asthey’re right for the trainee!

The best thing to do is ask what they would prefer. Somepeople like to sit and watch you search and then trythemselves, some like to sit and watch and then go awayand practice on their own, some want to be hands on butwith you talking them through the process and others justwant to dive right in and have a go with you helping themout when things go wrong. It makes perfect sense when youthink about it.

Asking people what they need rather than giving them what we think they needSometimes we get requests for group training sessions wellin advance, and have the luxury of being able to take sometime to plan what we’ll do. We also have set datesthroughout the year when people are ‘sent’ to us fortraining; usually groups of students or interns. It’s verytempting to sit down and try and squeeze as much aspossible into our sessions, but Deborah made us go right

back to the start and think about the planning process. Weshould be asking what people want to learn, or if they’vebeen ‘sent’ to us, asking the person who sent them what theywould like their participants to come away with. There’s littlepoint planning a very detailed library induction session onhow to log on to the OPAC and do all sorts of fancy thingswith your account when the person who sent you her 10students wants them to know about 24 hr access and yourleisure reading collection.

We recently offered to provide some training for staff whoput together patient information leaflets, thinking we coulddo a session on literature searching and the basics of criticalappraisal. I then asked the lead member of staff what shethought the session should cover, and she responded with“…referencing, copyright for images, information flow,grammar and punctuation.” We’re now planning a sessionwhich – we hope - will cover everything that she’s asked for,as well as a little bit of what we’d like!

Getting people to work during sessionsand varying the way they do itIf I’m delivering a long training session on a less-than-exciting subject, I’m often worried about how I’m going tofill the time without going through endless Powerpoint slides.Deborah gave us lots of examples of how to make oursessions more interactive, making our participants do thework and therefore passing the time in a productive way. Iam now a big fan of ‘Jot, Pair, Share’, where you ask aquestion of your group, get them to think about it on theirown, then talk about their answer with their neighbour andfinally share in a group discussion. This way everyone getsto contribute – even if they don’t join in with the largerdiscussion they’ll have interacted with their neighbour.

Another scenario was a ‘Reverse Demo’, where yourparticipants lead your demonstration. For example, if youwere demoing a database, you’d start at the home pageand ask the group to tell you how to carry out a search. Thiscan be a great way of exploring what they already know,and you can then give them some pointers on improvingtheir search technique.

ZareenaOn the last day of the course wewere given a WHOLE morning toactually plan our desired trainingsession. I mean who has time inour busy schedules to actuallyplan a session? This wassomething extremely valuable.By this point in the course wehad all the information/knowledge we needed to planthe best training session everdelivered to us throughout thecourse by Deborah Dalley! So,we really had no excuses!

12

TRAINER

13

After we’d planned our session we then presented how wewould deliver the session, using what resources andexercises, to the rest of our lovely little group. This wasuseful as the rest of the group could then offer advice andsuggestions in areas which we were struggling with andoffer alternative ideas as to how that part of the sessioncould be delivered.

One of the difficulties of group training is that there willprobably be members of the group with different learningstyles and multiple intelligences. Therefore, an ideal trainingsession should accommodate all, or a variety of, these. Wewere given the different techniques we could use to engagedifferent intelligences and learning styles in our training. Forexample, those who sway more towards thelogical/mathematical intelligence can be engaged throughthe use of statistics or flowcharts and diagrams. Whereas,those of bodily/ kinaesthetic intelligence will more likely be

engaged using a show of hands or more practical exercises.

Emily and ZareenaWe really valued this opportunity to spend some timethinking about our training and how we deliver it. We bothappreciated the support of the great group of peopleattending this course, the relaxed and open atmosphere,Deborah’s teaching style and the fact that there was timebetween each day to think about what we’d learnt and putsome of it into practice before coming together again toshare our experiences.

If this sounds like something you’d like to experience, thenplease contact Gil Young (gil.young@nhs.net) and let herknow. There isn’t a date set for the course to be deliveredthis year, but Gil is taking the details of people who areinterested in attending.

Ican’t remember the first time I got involved in editing patientinformation. It’s something – like a decent British Eurovisionentry or a good England football team – lost in the mists of

time. I was working for King’s College at that point although,in one of those Sock-Shop-style franchises beloved of the NHSin London, providing services to the South London andMaudsley NHS Trust – a mental-health Trust. By definition mostof the leaflets were aimed at people suffering psychologicaldistress – people who tend to find it hard to concentrate andabsorb lots of information. Ros Byfield, the patient-informationco-ordinator, myself, a consultant and a couple of serviceusers met in a variety of dingy basements in South-EastLondon fighting a rear-guard action to defend the Queen’sEnglish against the encroaching battalions of clinician-speak.As a natural-born pedant I loved getting my red pen out and‘restructuring’ people’s prose and, of course, the end resultwas a leaflet that was a lot easier to read (and one hopesmore reassuring) than it had been before. Back in the NHSagain I’m still editing patient-information leaflets – this time inan Acute Trust. The clinicians still speak the same language –why tell patients to move around a bit when you can advisethem to mobilise – and although I now meet people aboveground level the Patient Information Group at LeightonHospital does much the same work. The AccessibleInformation Standard now makes it a legal requirement forTrusts to provide suitable material to people with hearing andsight problems and learning disabilities and patientinformation is higher up the agenda for libraries in 2017 asit’s moved up the pecking order as far as LQAF is concerned.

But is there more we could be doing? Could we improve thequality of leaflets as they’re being written for instance? I nowput on a course on Finding and Writing High-Quality PatientInformation for staff at the Trust. It’s not as popular as I’d like

it to be (I think it should be compulsory for anyone settingpen to paper to write a leaflet) but it covers where people cango to find good-quality information (NHS Choices,patient.co.uk etc) and has a few tips for writing clear Englishfeaturing my pet hates from years of editing leaflets.

Is there a role for us in boosting health literacy? I wrote aleaflet on Health Information Online which has been sent offto various different places and I’m hoping to visit somepatients’ groups to talk about finding good-quality healthinformation. But how do you influence people who aren’talready in contact with doctors?

How can we tell people about the resources available tosupport them once they leave hospital? I’ve compiled a list oflocal support groups. In an ideal world the contact details forthese groups would be added to the appropriate leaflets. Nota complicated thing to achieve in itself but how do you makeit work in practice?

There are lots of good ideas about patient information on theKnowledge for Healthcare web site http://kfh.libraryservices.nhs.uk/patient-and-public-information/ideas-bank-2/and I’m booked on to the Health Information for Patients andthe Public day in Leeds on the 2nd February. If my sleddoesn’t get caught in a snowdrift on the Pennines while thesun sets and the wolves start circling I will let you know whatI picked up there.

John GaleJET LIBRARY, MID-CHESHIRE NHS FOUNDATION TRUST

Patient Information - going beyond red pens

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A hospital at Trafford

From a building started in 1926 for a local parish initiative,the doors were officially opened to patients at Park Hospitalin 1928. During World War II it was initially used as aBritish military hospital, transferring to the US Army in1943. As the 10th US Station Hospital it treated servicepersonnel from across the world and even had a visit fromGlen Miller and the Army Air Force Band! It was on 5thJuly 1948 it became a truly historic site though, asAneurin Bevan officiallyopened the first NHSHospital, receiving thekeys from LancashireCounty Council to markthe creation of the NHS.The first patient of thenew service was SylviaDiggory who, 40 yearslater, unveiled a plaquerenaming Park Hospitalto Trafford General. In2008 the TraffordDiabetes Centre wasopened after a localfund raising appeal, andin April 2012 TraffordGeneral, along withStretford Memorial andAltrincham Hospital,became part of CentralManchester UniversityHospitals NHS Foundation Trust.

Library & Education Centre

The Education Centreofficially opened in themid-1990s with theLibrary occupying a spaceacross the end of thebuilding. Several staffmembers of other NW Libraries worked at the TraffordHospital Library and recount fond memories of the roomand setting. The library is currently staffed by HelenCollantine with cover provided by staff from the OxfordRoad site.

Due to a change with the use of the larger building, at theend of October 2016 a fearless team was selected (pulledthe short straw!) to pack up the Library to move to new

premises - a room within the main hospital building. Theweek consisted of

120 crates being packed, moved, and unpacked

Furniture moves co-ordinated to the new room, the OxfordRoad Library site as well as few other departments acrossthe Trust

Photos taken along the way to document for ourselves andTwitter on #TraffordNHSLibrarymove

Live weeding as boxeswere being unpacked

The Library mostly opened within5 days. After ironing out a fewissues over the following month,the Library now feels comfortablein the new environment, and asit’s now closer for clinical staff, awhole new audience is findingthe Library and services.

The library has now re-joinedthe Union List as a supplyinglibrary and local Traffordspecialties include Care of theElderly, Day Surgery,Dermatology, Diabetes,Orthopaedics, andRheumatology.

A previous library managerfrom Trafford, Paula Elliot,having dropped in to have alook at the new space said

“Great location and gooduse of a compact space,congratulations on being inthe main hospital”

For anyone visiting TraffordHospital, be sure to drop byand see Helen in the Library -

first floor opposite Ward 12b.

With thanks to The Communications Department, CentralManchester University Hospitals NHS Foundation Trust.

Michelle DuttonLIBRARIAN, CENTRAL MANCHESTER UNIVERSITY HOSPITALS

A short History of Traffordhospital and a Library move!

Trafford Hospital

15

Helen, Chris and Kathryn proudly in front of the historical hospital plaques

The Library in the Education Centre, September 2016

The packing team taking a well-earned break!Crates to be unpacked!

The new Library room

16Design & Print by Heaton Press Ltd Stockport Tel: 0161 442 1771

Editor’s Column

How you can contribute to the NewsletterAll members of LIHNN are welcome tocontribute to LIHNNK Up. We particularlyencourage contributions from para-professional staff and anyone who has notpreviously written for publication. Membersof the Editorial Board would be pleased to“mentor” new writers and provide adviceon what makes a good readable contribution.

What could you write about?Really it is up to you as we are looking fortopics of interest to health library staff. It could be:

something new that you have used oryour library has introduced

an overview of a piece of software suchas a social media tool

lessons learned (good or bad) fromdoing something differently in the library

good news that you want to share with LIHNN

an account of events and coursesattended. For conferences and coursesplease include what you found mostvaluable and what you will dodifferently from having attended theevent or course.

Format of contributions and other “rules”1. Please send your documents as Word

(i.e. either .doc or .docx) files.

2. Photos and artwork should be submittedin JPG format. Please don’t embed themin the Word documents. They should besubmitted as separate files with ameaningful caption.

3. Don’t forget your name, location, title ofarticle and date of article.

4. Please give full details of events, coursesand conferences attended. This shouldinclude:

The name of event and location

Date of event

Name of organising or sponsoring body

Details of how any support materialscan be obtained e.g. website urls

Full references to any publishedreports, articles etc.

5. All acronyms should be written out in full for the first occasion they are used in the text.

PDF copies of back issues and indexes to the newsletter are available at:http://www.lihnn.nhs.uk/index.php/lihnn/lihnnk-up/read-the-newsletter

Contributions should be submitted to:lihnnkup@lihnn.nhs.uk For queries please contact:Andrew.craig@lthtr.nhs.uk Tel: 01772 524763

About Library andHealth Network NorthWest (LIHNN)Website: http://www.lihnn.nhs.ukfor details of the groups and their activities

LIHNN Chair: Graham Haldane (East Lancashire Hospitals),graham.haldane@elht.nhs.uk

LIHNN Co-ordinating Committee:lihnn_committee@lihnn.nhs.uk

GROUP CHAIR (S ) E -MAIL

Cheshire & Merseyside Librarians Chair alternates around the Group

Clinical Librarians Eva Thackeray eva.thackeray@lthtr.nhs.uk

Paul Tickner paul.tickner@mbht.nhs.uk

CPD Committee Caroline Timothy caroline.timothy@nhs.netk

Cumbria & Lancashire Librarians Chair alternates around the Group

Greater Manchester Librarians Emily Hopkins emily.hopkins1@nhs.net

Information Governance Tracy Owen tracy.owen@nhs.net

Inter-Library Loans Steve Glover steve.glover@cmft.nhs.uk

LIHNN Co-ordinating Committee Graham Haldane graham.haldane@elht.nhs.uk

Mental Health Libraries Daniel Livesey Daniel.Livesey@mhsc.nhs.uk

Newsletter Andrew Craig Andrew.craig@lthtr.nhs.uk

NWOPAC Suzanne Ford suzanne.ford@sthk.nhs.uk

Primary Care/Community/ - Michael Cook michael.cook@bolton.gov.ukCommissioning Librarians

Quality Laura Drummond lauradrummond@nhs.net

Trainers Cath Harris cath.harris@lancashirecare.nhs.uk

Emma Child childe@edgehill.ac.uk

L I H N N C H A I R S

Andrew Craig (Chair)Lancashire Teaching Hospitals NHSFoundation Trust andrew.craig@lthtr.nhs.uk

Jenny DoranRoyal Liverpool & Broadgreen University Hospitals NHS TrustJennifer.Doran@rlbuht.nhs.uk

Linda FergusonHCLU linda.ferguson@nhs.net

John GaleMid Cheshire Hospitals NHS Foundation Trustj.gale@chester.ac.uk

Steve GloverCentral Manchester University HospitalsNHS Foundation Truststeve.glover@cmft.nhs.uk

Matt HollandNW Ambulance Service NHS Trustmatt.holland@nwas.nhs.uk

Katie NicholasHealth Education England - North West Katie.nicholas@nhs.net

Gary SuttonWarrington and Halton Hospitals NHS Foundation Trust gary.sutton@whh.nhs.uk

L I H N N E D I T O R I A L B O A R D