@liammax government digital service uk government cto liam ... · government services and ......
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Liam Maxwell UK Government CTOGovernment Digital Service@liammax
Two years ago we were in a bad place
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"…an approach that was bad for users, bad for the taxpayer and bad for growth."
Francis Maude
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Inadequate competition and an abdication of control
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Long term, exclusive contracts with an "oligopoly" of suppliers
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They have left town
Government rewrote the rules on financial approvals
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We don't extend IT contracts or let ones over £100m
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The Goverment saved £316m though IT Reform in 2011/12 alone
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We build on shared platforms like GOV.UK
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We build services based on user needs
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We build services on open standards and open source not closed systems
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We encourage SMEs and create a diverse supplier base
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We use the Government Service Design Manual to help departments build great services
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With a guide for CTOs
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We're identifying common areas that can be shared and then redesigned
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Rebalancing government technology
We are entering a new world
GOV.UK launched in October 2012
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Single place for all government services and information online
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Simpler, clearer, faster services for UK businesses and citizens
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Since launch it’s had:
visits 187,693,708page views 46,578,264site searches 9,436,711
5 million visits a month more than the previous 2 Government sites
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Our users seem to like it:
Twice as many say it’s easy to complete a task on GOV.UK (61%) vs Business Link (29%)
(face to face testing – 120 interviews)
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And it’s not just us saying it
http://www.bbc.co.uk/news/entertainment-arts-22164715
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50,000 documents published
222 subdomains closed
116,000 documents archived
275,000 redirections
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We will save £50 to £70 million a year and make it easier to find out and understand what government is doing
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For instance…"What is the government doing about gangs?"
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Previously - incomplete information, spread across many sites, in a huge range of formats
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GOV.UK now has a consistent and clear set of policy pages
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Next we’re going to work on transactions and identity
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We're redesigning services with over 100,000 transactions per year
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This will transform the majority of our most significant transactions
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According to the Digital Efficiency Report this will deliver £1.1bn+ in savings
Because the average cost of a digital transaction is:
20 x lower than phone30 x lower than postal50 x lower than face-to-face
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http://publications.cabinetoffice.gov.uk/digital/efficiency/
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Our delivery approach is user-focused, agile and iterative.
Not:
But:
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You can find more detail about ‘how’ in the Digital By Default Service Manual
https://www.gov.uk/service-manual
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The Rural Payments Agency alpha is a good example of the changes we can all make, and how quickly we can do it
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We think we’re working on something radical and important…and there’s plenty more to come
Thank youdigital.cabinetoffice.gov.uk@GDSteam@liammax