Leveraging the intranet for knowledge sharing

We are…

Ingo JohanssonProjects & Application Support

Global IT

Samantha DuncanQuality Management and

Good Engineering Practice

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1,900

3

professionals13Office locations

worldwide

40%new production

facilities

30%pharma

consulting

30%restructuring andfacility upgrades

An international companyspecialised in pharma engineering

We bring best practicesto our customers

We are supporting our customers globally and on local sites

We enable pharma companiesto deliver on demand

3,000projects globally / year

Focused pharma engineering

San Francisco (NNE US West Coast)

Morrisville(NNE US DAPI)

Copenhagen KalundborgHillerød

Brussels

Chartres

Paris

Lyon

BaselMontreux

Bangalore

We support our customers globally and on local sites

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A focused approach to deliver successful projectsGlobally aligned tools & methods based on best practices

UNIFORM PROJECT EXECUTIONA global model to ensure high and uniform quality in all projects globally

UNIQUE PROJECT GOVERNANCEA one-of-a-kind quality management system defined specifically for pharma

GLOBAL KNOWLEDGE SHARINGCommunities of Interest to leverage best practices and lessons learned

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Communities of Interests at NNE

Technology Groups

NNE acquired Pharmaplan

Launch of Communities of Interest (COI)

Engineering and Project Management Board

Smarter Execution platform

COI Mentor Programme

COIs restructured and realigned with NNE’s

BIC 21 strategy

20 COIs representing NNE’s core offerings.

1900 employees across 6 countries continuously improving the NNE way

of execution.

NNE’s knowledge sharing journey

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A COI is a global community of people who share a common interest or passion.

What is a COI?

Establish standards and NNE’s how-to

Innovate / keep up with emerging technology

Make knowledge available to all employees and customers

Continuous improvement and lessons learned

Technical training and appointment of experts

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COIs are supported, governed and funded by the COI Board

1 COI chair

2 COI chairs

# COI keys

QM & GEP

Switzerland

2 COI chairs

# COI keys

Germany

1 COI chair

# COI keys

France andBelgium

9 COI chairs

# COI keys

Denmark

2 COI chairs

# COI keys

USA

2 COI chairs

# COI keys

India Specialists(by invitation)

Head of board/facilitator Man rep. Man rep. Man rep. Man rep. Man rep. Man rep.

COIs are responsible for the content in NNE’s how-to documents and act as a global knowledge sharing centre.

The COI Board provides direction and guidance, at an overall and general level.

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How the intranet supports knowledge sharing

• Knowledge sharing feed at the centerof the intranet’s front page

• Link to COI overview

• Widget displaying unanswered questions

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• Supporting page for finding how-to and background information for working in the COIs

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• Link from the front page provides an overview of the COIs grouped into NNE’s core competencies and offerings.

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Overview of a COI page

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• Overview of a COI pageCOI Home

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• Overview of a COI pageRelated information

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• Support Material widget COI Library

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• Support Material widget Link to how-to documents

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• Support Material widget Link to Templates

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• Overview widget Members and Key Members

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• Overview widget Experts

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COI page Features

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• COI Page FeaturesMaking a post

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• COI Page FeaturesMaking a post

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• COI Page FeaturesLike or share a post

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• COI Page FeaturesShowing a post from another COI page

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• COI Page FeaturesComments and Helpful Answer

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• COI Page FeaturesTrending topic

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• COI Page FeaturesCreating an event

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• COI Page FeaturesCreating an event

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Motivation for knowledge sharing

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• Motivation Best Practice Champs

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• MotivationBest Practice Champs

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• Motivation Knowledge-sharing awards

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• Motivation Knowledge-sharing awards

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• Motivation Knowledge-sharing competitions

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Facts and FiguresResults of study conducted by the Technical University of Denmark in collaboration with Padova University in Italy.

231119 149

790

1873

866

1343

2495

2716

50

550

1050

1550

2050

2550

2010 2011 2012 2013 2014 2015 2016 2017 2018YTD

Activity on COI Pages2010 - 2018

Posts Questions Lessons Learned Comments on all posts

• ResultsLevel of interaction in the COIs

• 85% of employees are a member in at least 1 COI • Over 1000 posts are made in COIs with

approximately 2700 comments

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• ResultsHow employees use and interact with COIs

Most employees browse content, use the tools, ask for help and contribute to conversations.

41% of respondents use the COIs on a weekly basis and 14% daily.

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• ResultsWhat motivates employees to share knowledge

Direct benefits in daily work and learning new things are the top motivators for participating in the COIs.

Those who actively participate answer questions from others and share their knowledge

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Finding the necessary information, and limitations with systems and tools are the main challenges.

Allocating more time to employees to develop and share knowledge, and improving the features to the systems are the main suggestions for improvement.

• ResultsAreas for improvement

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