leveraging technology to increase productivity
TRANSCRIPT
74 Wellington St. East Suite 100 Aurora, ON, L4G 1H8E-Mail : [email protected] Phone : (905) 713-1235 www.websan.com
Leveraging Technology to Increase Productivity
April 28th, 2009
© 2008 WebSan Solutions Inc.(#)
Agenda
Brief history of WebSan Solutions Inc.
What is ERP?
What is “best of breed” systems
How integrating technology can help you!
© 2008 WebSan Solutions Inc.(#)
WebSan Solutions
Started in September, 2000
IT Consulting firm made up of past Corporate Executives, with extensive experience implementing systems globally
Support 60+ sites all over the world
Specialists in:– Warehouse Management Systems– Enterprise Resource Planning Systems– EDI (Electronic Data Interchange)
© 2008 WebSan Solutions Inc.(#)
What is ERP?
Enterprise Resource Planning (ERP)– A software package that provides the function of multiple
areas of a business e.g.:• Purchasing, Accounts Payable• General Ledger• Accounts Receivable, Cash Management• Inventory Management, Warehouse Management• Human Resources, Payroll• CRM (Customer Relationship Management)
– Examples :• SAP• Oracle• Microsoft Dynamics GP (Great Plains)
© 2008 WebSan Solutions Inc.(#)
What is Best of Breed?
Best of breed systems specialize in one particular area of a business :– CRM
• Salesforce.com• Sage CRM
– Accounting• Quickbooks• ACCPAC
– Warehouse Management• Accelos• Highjump
© 2008 WebSan Solutions Inc.(#)
Best of Breed vs. ERP
Why choose one over the other?– ERP systems are generally good in most areas,
but are not strong in all.• For instance, one system may specialize in
Manufacturing and another may be a good Accounting system
– Best of breed systems are very good at one area, but weak in others
Combining best of breed systems in your core areas and using ERP for the rest can work well.
© 2008 WebSan Solutions Inc.(#)
How to Leverage Technology
Meet John– Runs a Growing Association of
Golfers– Has grown membership over the
years through various offerings :• Chat rooms and forums to fill foursomes
in local areas• Directory of “great courses to play” in
each area• Social functions
– Has struggled with improving profitability and growing membership further
© 2008 WebSan Solutions Inc.(#)
Technology…
One day he got a great idea! Start offering products at discounted prices to his members!– Golf shirts– Golf balls– Golf bags
He set up an arrangement with a supplier to ship direct to his membersMembership increased and profits climbed!
© 2008 WebSan Solutions Inc.(#)
The Process
Web SiteOnline Catalogue
and Ordering
Print Order List Daily
Fax Orders to Suppliers
Suppliers Ship to Customers
Proof of Shipment
John manually invoices customer
John pays supplier
John chases customer for
payment
Accounting System(ERP)
Online OrderingSystem (Best of Breed)
© 2008 WebSan Solutions Inc.(#)
Eventually…
His assistant couldn’t keep up with all of the manual paperwork
Customer orders were shipping late
Suppliers weren’t getting paid on time
He hired more people to help, but then…
© 2008 WebSan Solutions Inc.(#)
What now?
Membership fell and so did profits…
His time and his staff’s were spent chasing orders and answering complaints
Something had to change…
© 2008 WebSan Solutions Inc.(#)
The Change – Integrate!
John meets with an IT consultant and discovers there’s a better way…Link his website and his accounting system to AUTOMATE :– Order Management– Supplier Communication– Invoicing
He also implemented automatic credit card processing on his website to improve his cash flow
© 2008 WebSan Solutions Inc.(#)
Web SiteOnline Catalogue
and Ordering
Send Orders to Suppliers
Suppliers Ship to Customers
Proof of Shipment
John pays supplier
Credit Card Company
John gets paid by credit card
company immediately!
Integration of SystemsEDI link
© 2008 WebSan Solutions Inc.(#)
The Lesson
IT Systems were made to make your life easier!– As we grow, we use “sneaker-net” to take the
place of automation– Manual processes can become overwhelming
quickly and increase costs and decrease customer satisfaction
Stay ahead of the curve!– Use “best of breed” systems where it matters– Integrate them with strong ERP systems to
streamline your business!