leveraging holistic thinking in product design
TRANSCRIPT
Leveraging Holistic Thinking in Product Design
By Zee Spencer
LeanDogA N A G I L E S O F T W A R E S T U D I O
By @zspencer from @leandog. Leave feedback, ask questions and download materials at http://spkr8.com/t/8693Sunday, October 9, 11
Thinking about Thinking
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Reductionism
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Break Things Down
Rigorous Experimentation
Strongly Western
Scientific Hyper Specialization
Has Blind Spots
High Precision and Accuracy
Sunday, October 9, 11
Holism
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Explores Interconnectedness
Accounts for Emergence
Has Blind SpotsHyper Generalization
Lower Precision and Accuracy
More Common in Eastern Thought
Explains Complex Stuff
Sunday, October 9, 11
Ok... Why Do I Care?
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Products Ain’t An Island
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(Unless the product is an island)(And even then it probably isn’t an island)
Sunday, October 9, 11
First We Build Houses.Then They Build Us
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-- Winston Churchill --
Sunday, October 9, 11
To make things that change the world, we must start with where the world is.
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Look For Connections
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Starting
StoppingGetting HelpUsing
SharingComplaining
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Then Look Beyond Them
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Who else is involved?
What caused this connection?What were they
doing before? After?Where are they?
What are they using?
Why would they do this?
Sunday, October 9, 11
Now Model It
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Not Like ThatBy @zspencer from @leandog. Leave feedback, ask questions and download materials at http://spkr8.com/t/8693
Photo by Jessica Rigley: http://www.flickr.com/photos/jess-photos/
Sunday, October 9, 11
Like ThisBy @zspencer from @leandog. Leave feedback, ask questions and download materials at http://spkr8.com/t/8693
Diagram From Vicki Sauter: http://www.umsl.edu/~sauterv/analysis/analysis_links.html#ssmethods
Sunday, October 9, 11
Models Are Not The System
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Models Are Shared Understanding
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Make ‘em imperfect
Make ‘em cheapMake ‘em small
Change emTalk about ‘em
Throw ‘em away
Sunday, October 9, 11
Now Think About How You Can Make it Better
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Better is Relative to Personal Desires
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Take These ChairsBy @zspencer from @leandog. Leave feedback, ask questions and download materials at http://spkr8.com/t/8693
Photos by tjdewej: http://www.flickr.com/photos/22416200@N05/, Crouching Donkey: http://www.flickr.com/photos/crouchingdonkey/, Postal Etrice: http://www.flickr.com/photos/postaletrice/, Italianjob17: http://
www.flickr.com/photos/italianjob17/, Kelly Cookson: http://www.flickr.com/photos/mscaprikell/
Sunday, October 9, 11
What is Valuable For...
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Business Owners
Employees
CustomersUsers
Society
You The Economy
Sunday, October 9, 11
Now Model That
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Focus on OutcomeNot Output
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Break the Cheese Barrier
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Facilitate Exchanges of Value Between Parties
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(Just don’t get hung up on it)
Experiment!
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Remember: as a systems parts change, the relationships
between them also change.
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Some Giants Whose Shoulders I Stand On
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Jerry Weinberg
Peter Checkland
Hong LiAristotle
Gwilym JenkinsBrian Wilson
Angela Harms
The Buddha
Indi Young
Sunday, October 9, 11