leveraging emotional intelligence to enhance police and law enforcement leadership david cory,...
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Leveraging Emotional Intelligenceto Enhance Police and Law
Enforcement Leadership
David Cory, B.Ed., M.A and Steve Watt, MBA
“Great leaders move us. They ignite our passion and inspire the best in us. Great leadership works through the
emotions.”
Daniel GolemanAuthor
EI: Why it Can Matter More than IQ, Working with EI, and Primal Leadership (co-authored by Richard Boyatzis)
“Emotional Intelligence is the capacity for recognizing our own feelings and those of
others, for motivating ourselves, for managing emotions in ourselves and in our
relationships.”
Daniel Goleman’s Definition of EI, 1998
Three Primary Causes of Leadership Failure
1. Difficulty in handling change
2. Lack of teamwork skills; and
3. Poor interpersonal relations
What is Emotional Intelligence?
• Common Sense?• Street Smarts?• Wisdom?• Maturity?• Good Attitude?• Self Composure?• Cool Under Pressure?• Helps us understand why some people do well in life
while others struggle• Distinct from IQ (Cognitive Intelligence)
1) Intra-personalEmotional Self-Awareness, Assertiveness, Self-Regard, Self-Actualization, Independence
2) Inter-personalEmpathy, Interpersonal Relationship, Social Responsibility
3) AdaptabilityProblem Solving, Reality Testing, Flexibility
4) Stress ManagementStress Tolerance, Impulse Control
5) General MoodHappiness, Optimism
Reuven Bar-On, 1996
The Bar-On Model of Emotional Intelligence
1) Intrapersonal
• Emotional Self-Awareness• Assertiveness• Self-Regard• Self-Actualization• Independence
The Bar-On Model of Emotional Intelligence
• Emotional Self AwarenessThe ability to recognize and understand one’s feelings and emotions, differentiate between then, know what caused them and why
• AssertivenessThe ability to express feelings, beliefs, and thoughts and defend one’s rights in a non-destructive way
• Self-RegardThe ability to look at and understand oneself, respect and accept oneself, accepting one’s perceived positive and negative aspects as well as one’s limitations and possibilities
• Self-ActualizationThe ability to realize one’s potential capacities and to strive to do that which one wants to do and enjoys doing
• IndependenceThe ability to be self-reliant and self-directed in one’s thinking and actions and to be free of emotional dependency; these people may ask for and consider the advice of others, but they rarely depend on others to make important decisions or do things for them
Intra-personal Competencies
2) Inter-Personal
• Interpersonal Relationship• Empathy• Social Responsibility
The Bar-On Model of Emotional Intelligence
• Interpersonal RelationshipThe ability to establish and maintain mutually satisfying relationships that are characterized by intimacy and by giving and receiving affection
• EmpathyThe ability to be attentive to, to understand, and to appreciate the feelings of others….it is being able to “emotionally read” other people
• Social ResponsibilityThe ability to demonstrate oneself as a cooperative, contributing, and constructive member of one’s social group
Inter-personal Competencies
3) Adaptability
• Problem Solving• Reality Testing• Flexibility
The Bar-On Model of Emotional Intelligence
• Problem SolvingThe ability to identify and define problems as well as to generate and implement potentially effective solutions
• Reality TestingThe ability to assess the correspondence between what is experienced (the subjective) and what in reality exists (the objective)
• FlexibilityThe ability to adjust one’s emotions, thoughts, and behavoir to changing situations and conditions
Adaptability Competencies
4) Stress Management
• Stress Tolerance• Impulse Control
The Bar-On Model of Emotional Intelligence
• Stress ToleranceThe ability to withstand adverse events and stressful situations without falling apart by actively and confidently coping with stress
• Impulse ControlThe ability to resist or delay an impulse, drive, or temptation to act
Stress Management Competencies
5) General Mood
• Happiness • Optimism
The Bar-On Model of Emotional Intelligence
• HappinessThe ability to feel satisfied with one’s life, to enjoy oneself and others, and to have fun
• OptimismThe ability to look at the brighter side of life and to maintain a positive attitude, even in the face of adversity
General Mood Competencies
